src/Controller/User/UserTicketController.php line 1234

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  1. <?php
  3. namespace App\Controller\User;
  5. use App\Entity\Master\CityAlias;
  6. use App\Entity\Slave\Client;
  7. use App\Entity\Slave\ClientPhone;
  8. use App\Entity\Slave\Product;
  9. use App\Entity\Slave\Intervention;
  10. use App\Entity\Slave\InterventionActivity;
  11. use App\Entity\Slave\InterventionExtra;
  12. use App\Entity\Slave\Termid;
  13. use App\Entity\Slave\Ticket;
  14. use App\Entity\Slave\TicketReminder;
  15. use App\Entity\Slave\TicketSuspension;
  16. use App\Entity\Slave\Warehouse;
  17. use App\Form\Base\DocumentType;
  18. use App\Form\Master\CityAliasType;
  19. use App\Form\Model\AssignTechnician;
  20. use App\Form\Model\Document;
  21. use App\Form\Model\ImportTicketsSuspend;
  22. use App\Form\Model\ImportTicketsSusUnlock;
  23. use App\Form\Model\ImportTicketCancels;
  24. use App\Form\Model\ImportTicketClosures;
  25. use App\Form\Model\ImportTicketIntervention;
  26. use App\Form\Model\ImportTicketNew;
  27. use App\Form\Slave\AssignTechnicianType;
  28. use App\Form\Slave\ClientEditType;
  29. use App\Form\Slave\InterventionType;
  30. use App\Form\Slave\InterventionActivityType;
  31. use App\Form\Slave\InterventionSlaType;
  32. use App\Form\Slave\InterventionExtraType;
  33. use App\Form\Slave\OperationKeysMappingType;
  34. use App\Form\Slave\TicketType;
  35. use App\Form\Slave\TicketAddressType;
  36. use App\Form\Slave\TicketErrorProvinceType;
  37. use App\Form\Slave\TicketErrorAddressType;
  38. use App\Form\Slave\TicketErrorSupplierType;
  39. use App\Form\Slave\TicketErrorOperationType;
  40. use App\Form\Slave\TicketDeleteType;
  41. use App\Form\Slave\TicketOperationType;
  42. use App\Form\Slave\TicketOperationTariffAmountType;
  43. use App\Form\Slave\TicketExpirationEditType;
  44. use App\Form\Slave\TicketWaybillEditType;
  45. use App\Form\Slave\TicketReminderType;
  46. use App\Form\Slave\TicketSuspensionEditType;
  47. use App\Form\Slave\TicketSuspensionApproveType;
  48. use App\Form\Slave\TicketSuspensionUnlockType;
  49. use App\Form\Slave\ImportTicketCancelsType;
  50. use App\Form\Slave\ImportTicketClosuresType;
  51. use App\Form\Slave\ImportTicketsSuspendType;
  52. use App\Form\Slave\ImportTicketsSusUnlockType;
  53. use App\Form\Slave\ImportTicketInterventionType;
  54. use App\Form\Slave\ImportTicketNewType;
  55. use App\Service\EncryptionService;
  56. use App\Service\FilterService;
  57. use App\Service\FormValidatorService;
  58. use App\Service\ImportService;
  59. use App\Service\MediaService;
  60. use App\Service\ProductService;
  61. use App\Service\TicketService;
  62. use App\Service\UtilitiesService;
  63. use App\Service\ValidationService;
  64. use Doctrine\Persistence\ManagerRegistry;
  65. use Knp\Snappy\Pdf;
  66. use Knp\Component\Pager\PaginatorInterface;
  67. use Sensio\Bundle\FrameworkExtraBundle\Configuration\Security;
  68. use Symfony\Bundle\FrameworkBundle\Controller\AbstractController;
  69. use Symfony\Bridge\Twig\Mime\TemplatedEmail;
  70. use Symfony\Component\DependencyInjection\ParameterBag\ParameterBagInterface;
  71. use Symfony\Component\Filesystem\Filesystem;
  72. use Symfony\Component\Form\FormError;
  73. use Symfony\Component\Form\FormFactoryInterface;
  74. use Symfony\Component\HttpFoundation\Request;
  75. use Symfony\Component\HttpFoundation\Response;
  76. use Symfony\Component\HttpFoundation\ResponseHeaderBag;
  77. use Symfony\Component\HttpFoundation\StreamedResponse;
  78. use Symfony\Component\Mailer\MailerInterface;
  79. use Symfony\Component\PasswordHasher\Hasher\UserPasswordHasherInterface;
  80. use Symfony\Component\Routing\Annotation\Route;
  81. use Symfony\Component\Validator\Validator\ValidatorInterface;
  83. /**
  84.  * @Route("/scrivania/ticket")
  85.  * @Security("is_granted('ROLE_USER') and is_granted('active', user) && is_granted('view', 'ticket')")
  86.  */
  87. class UserTicketController extends AbstractController
  88. {
  89.     private $mr;
  90.     private $params;
  92.     public function __construct(ManagerRegistry $mr, ParameterBagInterface $params){
  93.         $this->mr = $mr;
  94.         $this->params = $params;
  95.     }
  97.     public function activityProductByType($em, $form, $type, $suppliers){
  98.         if($form->get('product'.$type.'Id')->getData() != null){
  99.             $product = $em->getRepository('App\Entity\Slave\Product')->findOneById($form->get('product'.$type.'Id')->getData());
  100.         }
  101.         else{
  102.             $model = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('model'.$type.'Id')->getData());
  103.             switch($type){
  104.                 case 'Withdraw': 
  105.                     $status = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available'));
  106.                     $condition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken'));
  107.                     break;
  108.                 case 'Actual':
  109.                     $status = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  110.                     $condition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'free'));
  111.                     break;
  112.                 default: break;
  113.             }
  114.             $product = ProductService::createProduct($em, $model, $form->get('producer'.$type)->getData(), $form->get('supplier'.$type)->getData(), $suppliers, $status, $condition);
  115.         }
  116.         return $product;
  117.     }
  119.     public function importCheckFile($em, $validator, $form){
  120.         $row = 0;
  121.         $valid = true;
  122.         if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get('separator'));
  123.         if($valid) $valid = ValidationService::validateCsvDelimiter($form->get('file')->getData()->getPathName(), $form->get('separator')->getData(), $form->get('separator'));
  124.         if($valid) $valid = ValidationService::validateFile($validator, $form->get('path'), true, $form->get('file')->getData(), '10', array('csv', 'txt'));
  125.         if($valid && ($handle = fopen($form->get('file')->getData(), "r")) !== FALSE) {
  126.             while(($data = fgetcsv($handle, 2000, $form->get('separator')->getData())) !== FALSE) {
  127.                 $data = array_map("utf8_encode", $data);
  128.                 if($row > 0){
  129.                     $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  130.                     if($ticket == null){
  131.                         $valid = false;
  132.                         $form->get("path")->addError(new FormError("Ticket non trovato"));
  133.                         $this->addFlash('notice_danger', 'Il ticket presente alla riga '.$row.' con n° '.$data[0].' e termid '.$data[1].' non è stato trovato! Ricontrolla il file!');
  134.                         break;
  135.                     }
  136.                 }
  137.                 $row++;
  138.             }
  139.             fclose($handle);
  140.         }
  141.         return $valid;
  142.     }
  144.     public function importInterventionCreate($em, $ticket, $warehouse, $datetime){
  145.         $intervention = new Intervention();
  146.         $intervention->setTicket($ticket);
  147.         $intervention->setTechnician($ticket->getTechnician());
  148.         $intervention->setOperator($this->getUser());
  149.         $intervention->setOutcomeType($em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => 'completed')));
  150.         $intervention->setOutcome($em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneBy(array('slug' => 'completato-correttamente')));
  151.         $intervention->setWarehouse($warehouse);
  152.         $intervention->setDatetime($datetime);
  153.         $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$datetime->format('m').'-'.$datetime->format('Y').' 00:00:00'));
  154.         if($ticket->getOperationTariffAmount() != null)
  155.             $intervention->setAmount($ticket->getOperationTariffAmount()->getAmount());
  156.         $intervention->setAmountTechnician('0.00');
  157.         $intervention->setBillable(true);
  158.         $em->persist($intervention);
  159.         return $intervention;
  160.     }
  162.     public function importInterventionSearchProduct($em, $code, $supplier){
  163.         $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeProducer' => $code));
  164.         if($product == null)
  165.             $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeSupplier' => $code));
  166.         return $product;
  167.     }
  169.     public function importInterventionActivity($em, $ticket, $intervention, $activityType, $isDisi, $prodOld, $prodNew, $warehouse, $datetime){
  170.         $activity = new InterventionActivity();
  171.         $activity->setIntervention($intervention);
  172.         $activity->setType($activityType);
  173.         $skip = false;
  174.         if($prodOld != null && $prodNew != null && ($prodNew->getCodeProducer() == $prodOld->getCodeProducer() || $prodNew->getCodeProducer() == '0'.$prodOld->getCodeProducer()))
  175.             $skip = true;
  176.         if($prodOld != null){
  177.             $activity->setProductWithdraw($prodOld);
  178.             $activity->setProducerWithdraw($prodOld->getCodeProducer());
  179.             $activity->setSupplierWithdraw($prodOld->getCodeSupplier());
  180.             $newWarehouse = $warehouse;
  181.             if($prodOld->movedByDS())
  182.                 $newWarehouse = $prodOld->getActualWarehouse();
  183.             else{
  184.                 $prodOld->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available')));
  185.                 $prodOld->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken')));
  186.             }
  187.             $prodOld->setActualWarehouse($ticket->getClient()->getWarehouse());
  188.             ProductService::createProductTransferLog($em, $prodOld, null, $this->getUser(), $warehouse, $datetime, 'forced');
  189.             $prodOld->setActualWarehouse($newWarehouse);
  190.         }
  191.         if($prodNew != null && !$skip){
  192.             if($isDisi){
  193.                 $activity->setProductWithdraw($prodNew);
  194.                 $activity->setProducerWithdraw($prodNew->getCodeProducer());
  195.                 $activity->setSupplierWithdraw($prodNew->getCodeSupplier());
  196.                 $newWarehouse = $warehouse;
  197.                 if($prodNew->movedByDS())
  198.                     $newWarehouse = $prodNew->getActualWarehouse();
  199.                 else{
  200.                     $prodNew->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available')));
  201.                     $prodNew->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken')));
  202.                 }
  203.                 $prodNew->setActualWarehouse($ticket->getClient()->getWarehouse());
  204.                 ProductService::createProductTransferLog($em, $prodNew, null, $this->getUser(), $warehouse, $datetime, 'forced');
  205.                 $prodNew->setActualWarehouse($newWarehouse);
  206.             }
  207.             else{
  208.                 $activity->setProductInstallation($prodNew);
  209.                 $activity->setProducerInstallation($prodNew->getCodeProducer());
  210.                 $activity->setSupplierInstallation($prodNew->getCodeSupplier());
  211.                 $newWarehouse = $ticket->getClient()->getWarehouse();
  212.                 if($prodNew->movedByDS())
  213.                     $newWarehouse = $prodNew->getActualWarehouse();
  214.                 else{
  215.                     $prodNew->setTermid($ticket->getTermid());
  216.                     $prodNew->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use')));
  217.                     $prodNew->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'free')));
  218.                 }
  219.                 $prodNew->setActualWarehouse($warehouse);
  220.                 ProductService::createProductTransferLog($em, $prodNew, null, $this->getUser(), $ticket->getClient()->getWarehouse(), $datetime, 'forced');
  221.                 $prodNew->setActualWarehouse($newWarehouse);
  222.             }
  223.         }
  224.         $em->persist($activity);
  225.     }
  227.     public function deleteTicketAndConnectedValues($em, $ticket){
  228.         $termid = $ticket->getTermid();
  229.         $client = $ticket->getClient();
  230.         if($termid != null){
  231.             if(sizeof($termid->getTickets()) == 1){
  232.                 foreach($termid->getProducts() as $pr)
  233.                     $pr->setTermid(null);
  234.                 $em->remove($termid);
  235.             }
  236.         }
  237.         if($ticket->getClient() != null){
  238.             if(sizeof($client->getTermids()) == 1 && sizeof($client->getTickets()) == 1 && sizeof($client->getFiles()) == 0 && $client->getWarehouse()->canDelete()){
  239.                 foreach($client->getPhones() as $phone)
  240.                     $em->remove($phone);
  241.                 $em->remove($client->getWarehouse());
  242.                 $em->remove($client);
  243.             }
  244.         }
  245.         foreach($ticket->getLogs() as $log){
  246.             $em->remove($log);
  247.         }
  248.         $em->remove($ticket);
  249.     }
  251.     public function deleteProductAlreadyInserted($em, $product){
  252.         foreach($product->getTransferLogs() as $transferLog)
  253.             $em->remove($transferLog);
  254.         foreach($product->getLogs() as $log)
  255.             $em->remove($log);
  256.         $em->remove($product);
  257.         $em->flush();
  258.     }
  260.     // SCRIVANIA
  261.         /**
  262.          * @Route("/sblocca-materiale-mancante", name="user_ticket_unlock_waiting_material")
  263.          */
  264.         public function userTicketUnlockWaitingMaterial(Request $request)
  265.         {    
  266.             $em = $this->mr->getManager('slave');
  267.             $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  269.             foreach($ticket->getSuspensions() as $s){
  270.                 if(!$s->isUnlocked())
  271.                     $suspension = $s;
  272.             }
  274.             $unlockCausal = "Ticket sbloccato per materiale mancante ricevuto";
  275.             $suspension->unlock($em, $this->getUser(), $unlockCausal, new \DateTime());
  276.             $em->flush();
  278.             $response = array("code" => 200, "success" => true);
  279.             return new Response(json_encode($response)); 
  280.         }
  281.     //
  283.     // SCARICA
  284.         /**
  285.          * @Route("/scarica-da-email", name="user_ticket_download_email")
  286.          * @Security("is_granted('edit', 'ticket')")
  287.          */
  288.         public function userTicketDownloadEmail(Request $request)
  289.         {
  290.             $emMaster = $this->mr->getManager('master');
  291.             $session = $request->getSession();
  292.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  293.             $mailbox = "{in.postassl.it:993/imap/ssl}INBOX";
  294.             $mailboxOther = "{in.postassl.it:993/imap/ssl}INBOX.other";
  295.             $em = $this->mr->getManager('slave');
  297.             foreach($company->getMailers() as $mailer){
  299.                 $count = 0;
  300.                 $countTicket = 0;
  301.                 $countTicketError = 0;
  302.                 $inboxOther = imap_open($mailboxOther, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  303.                 imap_expunge($inboxOther); // Elimina le mail "marcate"
  304.                 imap_close($inboxOther); // Chiude la connessione
  305.                 
  306.                 $inbox = imap_open($mailbox, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  307.                 imap_expunge($inbox); // Elimina le mail "marcate"
  308.                 $emails = imap_search($inbox, 'ALL'); // Cerca tutte le email da leggere
  309.                 $testing = $this->params->get('ticket_download_testing');
  310.                 $error = false;
  312.                 if($emails){
  313.                     rsort($emails); // Ordino con la più nuova in cima
  314.                     foreach($emails as $email){
  315.                         if($count < 600){
  316.                             // INOLTRO A THEBURMANUTENZIONE@GMAIL.COM
  317.                             if($company->getCode() == "BBQV25"){
  318.                                 $overview = imap_fetch_overview($inbox, $email, 0);
  319.                                 $isRead = isset($overview[0]->seen) && $overview[0]->seen == 1;
  320.                                 if(!$isRead){
  321.                                     $header = imap_headerinfo($inbox, $email); // Gestisco l'header                            
  322.                                     // Serve per skippare le email che non hanno mittente o di spam
  323.                                     if(property_exists($header, 'from') && property_exists($header->from[0], 'host'))
  324.                                         $sender = $header->from[0]->mailbox."@".$header->from[0]->host;
  325.                                     if($sender == "thebur.manutenzioni@gmail.com"){
  326.                                         $body = imap_fetchbody($inbox, $email, 1);
  327.                                         $subject = $header->subject;
  328.                                         $to = 'thebur.integrations@gmail.com';
  329.         
  330.                                         $headers = "From: $sender\r\n";
  331.                                         $headers .= "Reply-To: $sender\r\n";
  332.                                         $headers .= "X-Mailer: PHP/" . phpversion();
  333.         
  334.                                         mail($to, $subject, $body, $headers);
  335.                                         imap_setflag_full($inbox, $email, "\\SEEN");
  336.                                     }
  337.                                 }
  338.                             }
  339.                             [$countTicket, $countTicketError] = TicketService::downloadTicket($em, $emMaster, $this->getUser(), $inbox, $email, $mailer, $testing, $company,$countTicket, $countTicketError);
  340.                         }
  341.                         else
  342.                             break;
  343.                         $count++;
  344.                     }
  345.                 }
  346.                 if(!$testing){
  347.                     imap_expunge($inbox); // Elimina le mail "marcate"
  348.                     imap_close($inbox); // Chiude la connessione
  349.                 }
  350.                 
  351.                 if($countTicketError > 0)
  352.                     $noticeType = "notice_warning";
  353.                 else
  354.                     $noticeType = "notice_success";
  356.                 $this->addFlash($noticeType, 'Casella '.$mailer->getUser().':<br>E-mail processate: '.$count.'<br>Ticket scaricati: '.$countTicket.'<br>Ticket con errori: '.$countTicketError);
  357.             }
  359.             return $this->redirectToRoute("user_ticket_list");
  360.         }
  361.         
  362.         /**
  363.          * @Route("/scarica-da-email-altro", name="user_ticket_download_email_other")
  364.          * @Security("is_granted('edit', 'ticket')")
  365.          */
  366.         public function userTicketDownloadEmailOther(Request $request)
  367.         {
  368.             $session = $request->getSession();
  369.             $emMaster = $this->mr->getManager('master');
  370.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  371.             $mailbox = "{in.postassl.it:993/imap/ssl}INBOX.other";
  372.             $mailboxIncoming = "{in.postassl.it:993/imap/ssl}INBOX";
  373.             $em = $this->mr->getManager('slave');
  374.             
  375.             foreach($company->getMailers() as $mailer){
  377.                 $count = 0;
  378.                 $countTicket = 0;
  379.                 $countTicketError = 0;
  380.                 $inboxIncoming = imap_open($mailboxIncoming, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  381.                 imap_expunge($inboxIncoming); // Elimina le mail "marcate"
  382.                 imap_close($inboxIncoming); // Chiude la connessione
  384.                 $inbox = imap_open($mailbox, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  385.                 imap_expunge($inbox); // Elimina le mail "marcate"
  386.                 $emails = imap_search($inbox, 'UNSEEN'); // Cerca tutte le email da leggere
  387.                 $testing = $this->params->get('ticket_download_testing');;
  388.                 $error = false;
  390.                 if($emails){
  391.                     rsort($emails); // Ordino con la più nuova in cima
  392.                     foreach($emails as $email){
  393.                         if($count < 600){
  394.                             // INOLTRO A THEBURMANUTENZIONE@GMAIL.COM
  395.                             if($company->getCode() == "BBQV25"){
  396.                                 $overview = imap_fetch_overview($inbox, $email, 0);
  397.                                 $isRead = isset($overview[0]->seen) && $overview[0]->seen == 1;
  398.                                 if(!$isRead){
  399.                                     $header = imap_headerinfo($inbox, $email); // Gestisco l'header                            
  400.                                     // Serve per skippare le email che non hanno mittente o di spam
  401.                                     if(property_exists($header, 'from') && property_exists($header->from[0], 'host'))
  402.                                         $sender = $header->from[0]->mailbox."@".$header->from[0]->host;
  403.                                     if($sender == "thebur.manutenzioni@gmail.com"){
  404.                                         $body = imap_fetchbody($inbox, $email, 1);
  405.                                         $subject = $header->subject;
  406.                                         $to = 'thebur.integrations@gmail.com';
  407.         
  408.                                         $headers = "From: $sender\r\n";
  409.                                         $headers .= "Reply-To: $sender\r\n";
  410.                                         $headers .= "X-Mailer: PHP/" . phpversion();
  411.         
  412.                                         mail($to, $subject, $body, $headers);
  413.                                         imap_setflag_full($inbox, $email, "\\SEEN");
  414.                                     }
  415.                                 }
  416.                             }
  417.                             [$countTicket, $countTicketError] = TicketService::downloadTicket($em, $emMaster, $this->getUser(), $inbox, $email, $mailer, $testing, $company,$countTicket, $countTicketError);
  418.                         }
  419.                         else
  420.                             break;
  421.                         $count++;
  422.                     }
  423.                 }
  424.                 if(!$testing){
  425.                     imap_expunge($inbox); // Elimina le mail "marcate"
  426.                     imap_close($inbox); // Chiude la connessione
  427.                 }
  428.                 
  429.                 if($countTicketError > 0)
  430.                     $noticeType = "notice_warning";
  431.                 else
  432.                     $noticeType = "notice_success";
  434.                 $this->addFlash($noticeType, 'Casella '.$mailer->getUser().':<br>E-mail processate: '.$count.'<br>Ticket scaricati: '.$countTicket.'<br>Ticket con errori: '.$countTicketError);
  435.             }
  437.             return $this->redirectToRoute("user_ticket_list");
  438.         }
  439.     //
  441.     // IMPORTA CSV
  442.         /**
  443.          * @Route("/importa", name="user_ticket_import")
  444.          * @Security("is_granted('edit', 'ticket')")
  445.          */
  446.         public function userTicketImport(Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs, MailerInterface $mailer)
  447.         {    
  448.             $em = $this->mr->getManager('slave');
  449.             $emMaster = $this->mr->getManager('master');
  450.             $session = $request->getSession();
  451.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  452.             
  453.             $arraySuppliers = [];
  454.             $masterSuppliersIds = [];
  455.             foreach($company->getSuppliers() as $jtcs){
  456.                 array_push($masterSuppliersIds, $jtcs->getSupplier()->getId());
  457.             }
  458.             foreach($masterSuppliersIds as $sId){
  459.                 $supplier = $em->getRepository('App\Entity\Slave\Supplier')->findOneBy(['idSupplier' => $sId]);
  460.                 if($supplier != null){
  461.                     switch($supplier->getSlug()){
  462.                         case 'demis-adp': $arraySuppliers['DEMIS ADP'] = 'demis-adp'; break;
  463.                         case 'bcc-pos': $arraySuppliers['BCC Pos'] = 'bcc-pos'; break;
  464.                         case 'fabrick': $arraySuppliers['Fabrick'] = 'fabrick'; break;
  465.                         case 'nexi-book-meps':
  466.                         case 'nexi-book-monetica':
  467.                             $arraySuppliers['Nexi (Book MEPS o Book Monetica)'] = 'nexi';
  468.                             break;
  469.                         case 'nexi-book-sia': $arraySuppliers['NEXI Book SIA'] = 'nexi-book-sia'; break;
  470.                         case 'worldline-italia': $arraySuppliers['Worldline Italia'] = 'worldline-italia'; break;
  471.                         case 'csc---axerve':
  472.                         case 'csc---cglobal':
  473.                         case 'csc---cronos':
  474.                         case 'csc---cse':
  475.                         case 'csc---decathlon':
  476.                         case 'csc---euronet':
  477.                         case 'csc---lis-pay':
  478.                         case 'csc---mooney':
  479.                         case 'csc---nexi-book-meps':
  480.                         case 'csc---nexi-book-monetica':
  481.                         case 'csc---nexi-book-sia':
  482.                         case 'csc---numera':
  483.                         case 'csc---p4cards':
  484.                         case 'csc---q8':
  485.                         case 'csc---repas':
  486.                         case 'csc---stripe':
  487.                         case 'csc---worldline-italia':
  488.                         case 'csc---yamamay':
  489.                             $arraySuppliers['CSC'] = 'csc';
  490.                             $arraySuppliers['CSC Nuovo portale'] = 'csc-new';
  491.                             break;
  492.                         case 'sate---worldline':
  493.                         case 'sate---numera':
  494.                         case 'sate---mooney':
  495.                         case 'sate---flagpay':
  496.                         case 'sate---argentea':
  497.                         case 'sate---pluxee':
  498.                             $arraySuppliers['SATE'] = 'sate';
  499.                             break;
  500.                         default: break;
  501.                     }
  502.                 }
  503.             }
  505.             // NUOVI TICKET
  506.             $operationId = null;
  507.             $importTicketNew = new ImportTicketNew();
  508.             $formTicket = $formFactory->createNamed("form_import_ticket_new", ImportTicketNewType::class, $importTicketNew, array('suppliers' => $arraySuppliers));
  509.             $formTicket->handleRequest($request);
  511.             if($formTicket->isSubmitted()){
  513.                 $valid = true;
  514.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formTicket->get('supplier'));
  515.                 if($valid && $formTicket->get('supplier')->getData() == 'nexi-book-sia'){
  516.                     $valid = ValidationService::validateNotBlank($validator, $formTicket->get('operation'));
  517.                     $operationId = $formTicket->get('operation')->getData();
  518.                 }
  519.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formTicket->get('separator'));
  520.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formTicket->get('file')->getData()->getPathName(), $formTicket->get('separator')->getData(), $formTicket->get('separator'));
  521.                 if($valid) $valid = ValidationService::validateFile($validator, $formTicket->get('path'), true, $formTicket->get('file')->getData(), '10', array('csv', 'txt', 'bin'));
  523.                 if($valid && $formTicket->isValid()){
  524.                     $error = false;
  525.                     $row = 0;
  526.                     $countInserted = 0;
  527.                     switch($formTicket->get('supplier')->getData()){
  528.                         case 'demis-adp':
  529.                         case 'bcc-pos':
  530.                         case 'fabrick':
  531.                         case 'lis-holding':
  532.                         case 'nexi':
  533.                         case 'nexi-book-sia':
  534.                         case 'sate':
  535.                         case 'worldline-italia':
  536.                             [$error, $row, $countInserted] = TicketService::importFile($em, $emMaster, $this->getUser(), $formTicket, $company, $operationId, $row, $mailer);
  537.                             break;
  538.                         case 'csc': // CSC
  539.                             [$error, $row, $countInserted] = TicketService::importFileCSC($em, $emMaster, $this->getUser(), $formTicket, $error, $row, $countInserted, $mailer);
  540.                             break;
  541.                         case 'csc-new': // CSC
  542.                             [$error, $row, $countInserted] = TicketService::importFileCSCNew($em, $emMaster, $this->getUser(), $formTicket, $error, $row, $countInserted, $mailer);
  543.                             break;
  544.                         default: break;
  545.                     }
  547.                     if($error)
  548.                         $this->addFlash('notice_warning', 'Un totale di '.$countInserted.' su '.($row - 1).' ticket è stato scaricato dal file CSV, alcuni presentano degli errori!');
  549.                     else
  550.                         $this->addFlash('notice_success', 'Un totale di '.$countInserted.' su '.($row - 1).' ticket è stato scaricato dal file CSV senza errori!');
  551.                     return $this->redirectToRoute('user_ticket_list');
  552.                 }
  553.             }
  555.             // INTERVENTI
  556.             $importTicketIntervention = new ImportTicketIntervention();
  557.             $formIntervention = $formFactory->createNamed("form_import_ticket_intervention", ImportTicketInterventionType::class, $importTicketIntervention);
  558.             $formIntervention->handleRequest($request);
  560.             if($formIntervention->isSubmitted()){
  561.                 
  562.                 $valid = true;
  563.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formIntervention->get('separator'));
  564.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formIntervention->get('file')->getData()->getPathName(), $formIntervention->get('separator')->getData(), $formIntervention->get('separator'));
  565.                 if($valid) $valid = ValidationService::validateFile($validator, $formIntervention->get('path'), true, $formIntervention->get('file')->getData(), '10', array('csv', 'txt'));
  566.                 $row = 0;
  567.                 if($valid && ($handle = fopen($formIntervention->get('file')->getData(), "r")) !== FALSE) {
  568.                     while(($data = fgetcsv($handle, 2000, $formIntervention->get('separator')->getData())) !== FALSE) {
  569.                         // Salta righe vuote
  570.                         if(empty(array_filter($data))) {$row++; continue; }
  572.                         $data = array_map("utf8_encode", $data);
  573.                         if($row > 0){
  574.                             $ticket = null;
  575.                             $nTicket = null;
  576.                             $termid = null;
  577.                             switch($formIntervention->get('supplier')->getData()){
  578.                                 case 'fabrick-flex':
  579.                                     $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByLikeNumberAndTermid($data[1], $data[2]);
  580.                                     if($ticket == null){
  581.                                         $valid = false;
  582.                                         $formIntervention->get("path")->addError(new FormError("Ticket non trovato"));
  583.                                         $this->addFlash('notice_danger', 'Il ticket presente alla riga '.($row + 1).' con n° '.$data[1].' e termid '.$data[2].' non è stato trovato! Ricontrolla il file!');
  584.                                         break;
  585.                                     }
  586.                                     if($valid){
  587.                                         $prodPos = $this->importInterventionSearchProduct($em, $data[9], $ticket->getSupplier());
  588.                                         if($prodPos == null){
  589.                                             $valid = false;
  590.                                             $formIntervention->get("path")->addError(new FormError("Matricola non presente"));
  591.                                             $this->addFlash('notice_danger', 'Non è stato trovato il prodotto presente alla riga '.($row + 1).' con matricola '.$data[9].' ! Ricontrolla il file!');
  592.                                             break;
  593.                                         }
  594.                                     }
  595.                                     if($valid){
  596.                                         $prodSim = $this->importInterventionSearchProduct($em, $data[10], $ticket->getSupplier());
  597.                                         if($prodSim == null){
  598.                                             $valid = false;
  599.                                             $formIntervention->get("path")->addError(new FormError("Matricola non presente"));
  600.                                             $this->addFlash('notice_danger', 'Non è stato trovato il prodotto presente alla riga '.($row + 1).' con matricola '.$data[10].'! Ricontrolla il file!');
  601.                                             break;
  602.                                         }
  603.                                     }
  604.                                     break;
  605.                                 default: break;
  606.                             }
  607.                         }
  608.                         $row++;
  609.                     }
  610.                     fclose($handle);
  611.                 }
  612.                 
  613.                 if($valid && $formIntervention->isValid()){
  615.                     $actualNumber = 0;
  616.                     $actualTermid = 0;
  617.                     $ignored = false;
  618.                     $continueIntervention = false;
  619.                     $row = 0;
  620.                     $ticketStatusClosed = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed'));
  621.                     $countClosed = 0;
  622.                     $countIgnored = 0;
  624.                     if(($handle = fopen($formIntervention->get('file')->getData(), "r")) !== FALSE) {
  625.                         while(($data = fgetcsv($handle, 2000, $formIntervention->get('separator')->getData())) !== FALSE) {
  626.                             $data = array_map("utf8_encode", $data);
  627.                             if($row > 0){
  628.                                 switch($formIntervention->get('supplier')->getData()){
  629.                                     case 'fabrick-flex': // FABRICK FLEX
  631.                                         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByLikeNumberAndTermid($data[1], $data[2]);
  633.                                         if($ticket != null && ($ticket->getStatus()->getSlug() == "to_assign" || $ticket->getStatus()->getSlug() == "closed" || $ticket->getStatus()->getSlug() == "closed_portal" || $ticket->getStatus()->getSlug() == "wrong" || $ticket->getStatus()->getSlug() == "canceled"))
  634.                                             $countIgnored++;
  636.                                         if($ticket != null && $ticket->getStatus()->getSlug() != "to_assign" && $ticket->getStatus()->getSlug() != "closed" && $ticket->getStatus()->getSlug() != "closed_portal" && $ticket->getStatus()->getSlug() != "wrong" && $ticket->getStatus()->getSlug() != "canceled"){
  638.                                             $warehouse = $ticket->getTechnician()->mainWarehouse();
  639.                                             
  640.                                             // Inserisco intervento
  641.                                             $datetime = date_create_from_format('m/d/Y', $data[12]);
  642.                                             $intervention = $this->importInterventionCreate($em, $ticket, $warehouse, $datetime);
  644.                                             // Cerco o creo i prodotti del ticket
  645.                                             $pPos = $this->importInterventionSearchProduct($em, $data[9], $ticket->getSupplier());
  646.                                             $pSim = $this->importInterventionSearchProduct($em, $data[10], $ticket->getSupplier());
  648.                                             // Inserisco le attività
  649.                                             $activityTypePos = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneBy(array('slug' => 'installato-pos-fabrick-flex'));
  650.                                             $activityTypeSim = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneBy(array('slug' => 'installato-accessorio-fabrick-flex'));
  651.                                             $this->importInterventionActivity($em, $ticket, $intervention, $activityTypePos, false, null, $pPos, $warehouse, $datetime);
  652.                                             $this->importInterventionActivity($em, $ticket, $intervention, $activityTypeSim, false, null, $pSim, $warehouse, $datetime);
  653.                                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $ticketStatusClosed->getValue());
  654.                                             $ticket->setStatus($ticketStatusClosed);
  655.                                             $ticket->setWaybill($data[11]);
  656.                                             $ticket->setDatetimeEnd(new \Datetime());
  657.                                             $em->flush();
  658.                                             $countClosed++;
  659.                                         }
  660.                                         break;
  661.                                     default: break;
  662.                                 }
  663.                             }
  664.                             $row++;
  665.                         }
  666.                         fclose($handle);
  667.                     }
  669.                     $em->flush();
  670.                     $this->addFlash('notice_success', 'Sono stati inseriti '.$countClosed.' interventi e sono stati ignorati '.$countIgnored.' interventi perché sono cancellati/errati/chiusi!');
  671.                     return $this->redirectToRoute('user_ticket_list');
  672.                 }
  673.             }
  675.             // CHIUSURE PORTALE
  676.             $statusClosedPortal = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal'));
  677.             $ticketClosures = new ImportTicketClosures();
  678.             $formClosures = $formFactory->createNamed("form_import_ticket_closures", ImportTicketClosuresType::class, $ticketClosures);
  679.             $formClosures->handleRequest($request);
  681.             if($formClosures->isSubmitted()){
  682.                 
  683.                 $valid = true;
  684.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formClosures->get('separator'));
  685.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formClosures->get('file')->getData()->getPathName(), $formClosures->get('separator')->getData(), $formClosures->get('separator'));
  686.                 if($valid) $valid = ValidationService::validateFile($validator, $formClosures->get('path'), true, $formClosures->get('file')->getData(), '10', array('csv', 'txt'));
  687.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formClosures);
  689.                 if($valid && $formClosures->isValid()){
  691.                     $row = 0;
  692.                     $counterNotUpdated = 0;
  693.                     $counterClosed = 0;
  694.                     $counterAlreadyClosed = 0;
  696.                     if(($handle = fopen($formClosures->get('file')->getData(), "r")) !== FALSE) {
  697.                         while(($data = fgetcsv($handle, 2000, $formClosures->get('separator')->getData())) !== FALSE) {
  698.                             $data = array_map("utf8_encode", $data);
  699.                             if($row > 0){
  700.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  701.                                 if($ticket != null){
  702.                                     $ticket->setClosedOnPortal(true);
  703.                                     switch($ticket->getStatus()->getSlug()){
  704.                                         case 'closed': 
  705.                                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusClosedPortal->getValue());
  706.                                             $ticket->setStatus($statusClosedPortal); 
  707.                                             $counterClosed++; 
  708.                                             break;
  709.                                         case 'closed_portal': $counterAlreadyClosed++; break;
  710.                                         default: $counterNotUpdated++; break;
  711.                                     }
  712.                                 }
  713.                             }
  714.                             $row++;
  715.                         }
  716.                         fclose($handle);
  717.                     }
  718.                     $em->flush();
  720.                     $this->addFlash('notice_success', 'Ticket chiusi: '.$counterClosed.'<br>Ticket già chiusi: '.$counterAlreadyClosed.'<br>Ticket stato non aggiornato: '.$counterNotUpdated);
  721.                     return $this->redirectToRoute('user_ticket_list');
  722.                 }
  723.             }
  725.             // ANNULLA TICKET
  726.             $statusCanceled = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'canceled'));
  727.             $ticketCancels = new ImportTicketCancels();
  728.             $formCancels = $formFactory->createNamed("form_import_ticket_cancels", ImportTicketCancelsType::class, $ticketCancels);
  729.             $formCancels->handleRequest($request);
  731.             if($formCancels->isSubmitted()){
  732.                 
  733.                 $valid = true;
  734.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formCancels->get('separator'));
  735.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formCancels->get('file')->getData()->getPathName(), $formCancels->get('separator')->getData(), $formCancels->get('separator'));
  736.                 if($valid) $valid = ValidationService::validateFile($validator, $formCancels->get('path'), true, $formCancels->get('file')->getData(), '10', array('csv', 'txt'));
  737.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formCancels);
  739.                 if($valid && $formCancels->isValid()){
  741.                     $row = 0;
  742.                     if(($handle = fopen($formCancels->get('file')->getData(), "r")) !== FALSE) {
  743.                         while(($data = fgetcsv($handle, 2000, $formCancels->get('separator')->getData())) !== FALSE) {
  744.                             $data = array_map("utf8_encode", $data);
  745.                             if($row > 0){
  746.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  747.                                 if($ticket != null){
  748.                                     TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusCanceled->getValue());
  749.                                     $ticket->setStatus($statusCanceled);
  750.                                 }
  751.                             }
  752.                             $row++;
  753.                         }
  754.                         fclose($handle);
  755.                     }
  756.                     $em->flush();
  758.                     $this->addFlash('notice_success', 'Ticket annullati!');
  759.                     return $this->redirectToRoute('user_ticket_list');
  760.                 }
  761.             }
  763.             // SOSPENDI TICKET
  764.             $statusSuspended = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  765.             $interventionOutcomeTypeSuspended = $em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => 'suspended'));
  767.             $ticketsSuspend = new ImportTicketsSuspend();
  768.             $formSuspend = $formFactory->createNamed("form_import_tickets_suspend", ImportTicketsSuspendType::class, $ticketsSuspend, array('typeSlug' => 'suspended'));
  769.             $formSuspend->handleRequest($request);
  771.             if($formSuspend->isSubmitted()){
  772.                 
  773.                 $today = new \Datetime();
  774.                 $valid = true;
  775.                 [$valid, $interventionOutcome] = FormValidatorService::validateIntervention($em, $validator, $formSuspend, 'suspended');
  776.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formSuspend);
  777.                 
  778.                 if($valid && $formSuspend->isValid()){
  779.                     $row = 0;
  780.                     if(($handle = fopen($formSuspend->get('file')->getData(), "r")) !== FALSE) {
  781.                         while(($data = fgetcsv($handle, 2000, $formSuspend->get('separator')->getData())) !== FALSE) {
  782.                             $data = array_map("utf8_encode", $data);
  783.                             if($row > 0){
  784.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  785.                                 if($ticket != null){
  787.                                     $intervention = new Intervention();
  788.                                     $intervention->setTicket($ticket);
  789.                                     $intervention->setDatetime(new \Datetime());
  790.                                     $intervention->setOutcomeType($interventionOutcomeTypeSuspended);
  791.                                     $intervention->setOutcome($interventionOutcome);
  792.                                     $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  793.                                     $intervention->setBillable(false);
  794.                                     $intervention->setMotivation($formSuspend->get("motivation")->getData());
  795.                                     $intervention->setOperator($this->getUser());
  796.                                     if($interventionOutcome->isReferentRequired()) $intervention->setReferent($formSuspend->get("referent")->getData());
  797.                                     if($interventionOutcome->isPhoneRequired()) $intervention->setPhone($formSuspend->get("phone")->getData());
  798.                                     if($interventionOutcome->isPhotoRequired()) {
  799.                                         $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  800.                                         MediaService::uploadImage($fs, $formSuspend->get('file')->getData(), null, $uploadDir, $intervention, 'photo', 100, 1000, 200, true);
  801.                                     }
  802.                                     $em->persist($intervention);
  803.                     
  804.                                     $ticketSuspension = new TicketSuspension();
  805.                                     $ticketSuspension->setTicket($ticket);
  806.                                     $ticketSuspension->setIntervention($intervention);
  807.                                     $ticketSuspension->setDatetimeFrom(date_create_from_format("d-m-Y H:i", $formSuspend->get('dateFrom')->getData()->format('d-m-Y').' '.$formSuspend->get('timeFromHour')->getData().':'.$formSuspend->get('timeFromMinute')->getData()));
  808.                                     if($formSuspend->get('dateTo')->getData() != null && $formSuspend->get('timeToHour')->getData() != null && $formSuspend->get('timeToMinute')->getData() != null){
  809.                                         $ticketSuspension->setDatetimeTo(date_create_from_format("d-m-Y H:i", $formSuspend->get('dateTo')->getData()->format('d-m-Y').' '.$formSuspend->get('timeToHour')->getData().':'.$formSuspend->get('timeToMinute')->getData()));
  810.                                     }
  811.                                     $ticketSuspension->setApproved(true);
  812.                                     $ticketSuspension->setManaged(true);
  813.                                     $ticketSuspension->setRefuseMotivation(null);
  814.                                     $em->persist($ticketSuspension);
  815.                     
  816.                                     $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  817.                                     if($settingUnlockSameTech->getValue() != 1){
  818.                                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), null);
  819.                                         $ticket->setTechnician(null);
  820.                                     }
  821.                                     TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusSuspended->getValue());
  822.                                     $ticket->setStatus($statusSuspended);
  823.                                     $em->flush();
  824.                                 }
  825.                             }
  826.                             $row++;
  827.                         }
  828.                         fclose($handle);
  829.                     }
  830.                     $em->flush();
  832.                     $this->addFlash('notice_success', 'Ticket sospesi!');
  833.                     return $this->redirectToRoute('user_ticket_list');
  834.                 }
  835.             }
  837.             // SBLOCCA SOSPENSIONE TICKET
  838.             $ticketsSusUnlock = new ImportTicketsSusUnlock();
  839.             $formSusUnlock = $formFactory->createNamed("form_import_tickets_sus_unlock", ImportTicketsSusUnlockType::class, $ticketsSusUnlock);
  840.             $formSusUnlock->handleRequest($request);
  842.             if($formSusUnlock->isSubmitted()){
  843.                 
  844.                 $valid = true;
  845.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('unlockCausal'));
  846.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('date'));
  847.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('hour'));
  848.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('minute'));
  849.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formSusUnlock);
  851.                 if($valid && $formSusUnlock->isValid()){
  852.                     $row = 0;
  853.                     if(($handle = fopen($formSusUnlock->get('file')->getData(), "r")) !== FALSE) {
  854.                         while(($data = fgetcsv($handle, 2000, $formSusUnlock->get('separator')->getData())) !== FALSE) {
  855.                             $data = array_map("utf8_encode", $data);
  856.                             if($row > 0){
  857.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  858.                                 if($ticket != null){
  859.                                     $datetimeTo = date_create_from_format('d-m-Y H:i', $formSusUnlock->get('date')->getData()->format('d-m-Y').' '.$formSusUnlock->get('hour')->getData().':'.$formSusUnlock->get('minute')->getData());
  860.                                     $unlockCausal = $formSusUnlock->get('unlockCausal')->getData();
  861.                                     $ticketSuspension = $ticket->getActualSuspension();
  862.                                     $ticketSuspension->unlock($em, $this->getUser(), $unlockCausal, $datetimeTo);
  863.                                 }
  864.                             }
  865.                             $row++;
  866.                         }
  867.                         fclose($handle);
  868.                     }
  869.                     $em->flush();
  871.                     $this->addFlash('notice_success', 'Sospensioni sbloccate!');
  872.                     return $this->redirectToRoute('user_ticket_list');
  873.                 }
  874.             }
  876.             return $this->render('role/user/ticket/import.html.twig', array(
  877.                 'formTicket' => $formTicket->createView(),
  878.                 'formIntervention' => $formIntervention->createView(),
  879.                 'formClosures' => $formClosures->createView(),
  880.                 'formCancels' => $formCancels->createView(),
  881.                 'formSuspend' => $formSuspend->createView(),
  882.                 'formSusUnlock' => $formSusUnlock->createView()
  883.             ));
  884.         }
  885.     //
  887.     /**
  888.      * @Route("/", name="user_tickets")
  889.      * @Security("is_granted('view', 'ticket')")
  890.      */
  891.     public function userTickets(Request $request)
  892.     {    
  893.         return $this->render('role/user/ticket/index.html.twig');
  894.     }
  896.     /**
  897.      * @Route("/ricerca", name="user_ticket_search")
  898.      * @Security("is_granted('view', 'ticket')")
  899.      */
  900.     public function userTicketSearch(Request $request, PaginatorInterface $paginator)
  901.     {    
  902.         $em = $this->mr->getManager('slave');
  903.         $suppliers = $em->getRepository("App\Entity\Slave\Supplier")->findAllActiveOrdered();
  904.         $operationGroups = $em->getRepository("App\Entity\Slave\OperationGroup")->findAllOrdered();
  905.         $ticketStatuses = $em->getRepository('App\Entity\Slave\TicketStatus')->findAll();
  906.         $settingProcessedActive = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_processed_active'));
  908.         if($this->getUser()->getAccountTypology() == 'technician'){
  909.             $filters = FilterService::ticket3Filter($request);
  910.             $ticketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findByTechnicianFiltered(true, $filters, $this->getUser()->getId());
  911.             $tickets = $paginator->paginate($ticketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  912.         }
  913.         else{
  914.             $filters = FilterService::ticket2Filter($request);
  915.             $ticketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findFiltered(true, $filters);
  916.             $tickets = $paginator->paginate($ticketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  917.         }
  918.         
  919.         return $this->render('role/user/ticket/search.html.twig', array(
  920.             'tickets' => $tickets,
  921.             'suppliers' => $suppliers,
  922.             'operations' => $operationGroups,
  923.             'filters' => $filters,
  924.             'settingProcessedActive' => $settingProcessedActive->getValue(),
  925.             'ticketStatuses' => $ticketStatuses
  926.         ));
  927.     }
  928.     
  929.     /**
  930.      * @Route("/ricerca/esporta-csv", name="user_ticket_search_filter_export")
  931.      * @Security("is_granted('view', 'ticket')")
  932.      */
  933.     public function userTicketSearchFilterExport(Request $request)
  934.     {    
  935.         $em = $this->mr->getManager('slave');
  936.         $emMaster = $this->mr->getManager('master');
  937.         $session = $request->getSession();
  938.         $filters = $session->get('user_ticket_search_filters');
  940.         if($this->getUser()->getAccountTypology() == 'technician')
  941.             $tickets = $em->getRepository("App\Entity\Slave\Ticket")->findByTechnicianFiltered(false, $filters, $this->getUser()->getId());
  942.         else
  943.             $tickets = $em->getRepository("App\Entity\Slave\Ticket")->findFiltered(false, $filters);
  945.         $response = new StreamedResponse();
  946.         $response->setCallback(function() use($emMaster, $tickets) {
  947.             $handle = fopen('php://output', 'w+');
  948.             fputcsv($handle, array('Stato','Numero','Termid','Cliente','Operazione','Fornitore','Tariffa','Provincia','Città','Indirizzo','Tecnico','Data/Ora ricezione','Data/Ora chiusura','Data/Ora scadenza'), ";", '"', "\\");
  950.             foreach($tickets as $t){
  951.                 $status = null;
  952.                 $number = null;
  953.                 $termid = null;
  954.                 $client = null;
  955.                 $operation = null;
  956.                 $supplier = null;
  957.                 $tariff = null;
  958.                 $province = null;
  959.                 $city = null;
  960.                 $address = null;
  961.                 $technician = null;
  962.                 $datetimeStart = null;
  963.                 $datetimeEnd = null;
  964.                 $datetimeExpiration = null;
  965.                 if($t->getStatus() != null) $status = $t->getStatus()->getValue();
  966.                 if($t->getNumber() != null) $number = $t->getNumber();
  967.                 if($t->getTermid() != null) $termid = $t->getTermid()->getCode();
  968.                 if($t->getClient() != null) $client = $t->getClient()->__toString();
  969.                 if($t->getOperation() != null) $operation = $t->getOperation()->__toString();
  970.                 if($t->getOperationTariffAmount() != null) $tariff = $t->getOperationTariffAmount()->getValue();
  971.                 if($t->getSupplier() != null) $supplier = $t->getSupplier()->__toString();
  972.                 if($t->getIdProvince() != null) $province = $emMaster->getRepository("App\Entity\Master\Province")->findOneById($t->getIdProvince())->getSign();
  973.                 if($t->getIdCity() != null) $city = $emMaster->getRepository("App\Entity\Master\City")->findOneById($t->getIdCity())->getName();
  974.                 if($t->getAddress() != null) $address = $t->getAddress();
  975.                 if($t->getTechnician() != null) $technician = $t->getTechnician()->__toString();
  976.                 if($t->getDatetimeStart() != null) $datetimeStart = $t->getDatetimeStart()->format('d-m-Y H:i');
  977.                 if($t->getDatetimeEnd() != null) $datetimeEnd = $t->getDatetimeEnd()->format('d-m-Y H:i');
  978.                 if($t->getDatetimeExpiration() != null) $datetimeExpiration = $t->getDatetimeExpiration()->format('d-m-Y H:i');
  980.                 fputcsv($handle, array($status, $number, $termid, $client, $operation, $supplier, $tariff, $province, $city, $address, $technician, $datetimeStart, $datetimeEnd, $datetimeExpiration), ";", '"', "\\");
  981.             }
  983.             fclose($handle);
  984.         });
  985.         
  986.         $response->setStatusCode(200);
  987.         $dispositionHeader = $response->headers->makeDisposition(ResponseHeaderBag::DISPOSITION_ATTACHMENT, 'Ticket filtrati.csv');
  988.         $response->headers->set('Content-Type', 'text/csv; charset=ISO-8859-15');
  989.         $response->headers->set('Content-Disposition', $dispositionHeader);
  990.         return $response;
  991.     }
  993.     /**
  994.      * @Route("/lista-tab", name="user_ticket_list_tab")
  995.      * @Security("is_granted('view', 'ticket')")
  996.      */
  997.     public function userTicketListTab(Request $request)
  998.     {    
  999.         $request->getSession()->set('user_ticket_list_tab', $request->request->get('ticketTabOpen'));
  1000.         $request->getSession()->set('tab_operation_group', $request->request->get('ticketOperationGroup'));
  1001.         $request->getSession()->set('tab_technician', $request->request->get('ticketTechnician'));
  1002.         return $this->redirectToRoute('user_ticket_list');
  1003.     }
  1004.     
  1005.     /**
  1006.      * @Route("/lista", name="user_ticket_list")
  1007.      * @Security("is_granted('view', 'ticket')")
  1008.      */
  1009.     public function userTicketList(Request $request, PaginatorInterface $paginator, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs, MailerInterface $mailer)
  1010.     {    
  1011.         $em = $this->mr->getManager('slave');
  1012.         $emMaster = $this->mr->getManager('master');
  1013.         $session = $request->getSession();
  1014.         $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  1015.         $settingBackOffice = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_backoffice_manage'));
  1016.         $settingProcessedActive = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_processed_active'));
  1017.         $settingTechnicianSendAssignEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_technician_send_assign_email'));
  1018.         $suppliers = $em->getRepository("App\Entity\Slave\Supplier")->findAllActiveOrdered();
  1019.         $operationGroups = $em->getRepository("App\Entity\Slave\OperationGroup")->findAllOrdered();
  1021.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  1022.             # Agenzia
  1023.             $filters = FilterService::ticketFilter($request);
  1024.             if($session->get('tab_operation_group') != null){
  1025.                 $filters['operation'] = $session->get('tab_operation_group');
  1026.             }
  1027.             if($session->get('tab_technician') != null){
  1028.                 $filters['technician'] = $session->get('tab_technician');
  1029.             }
  1030.             
  1031.             $errorTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsErrorFiltered(true, $filters);
  1032.             $errorTickets = $paginator->paginate($errorTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1034.             $toAssignTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'to_assign', $filters);
  1035.             $toAssignTickets = $paginator->paginate($toAssignTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1036.             
  1037.             $assignedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'assigned', $filters);
  1038.             $assignedTickets = $paginator->paginate($assignedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1039.             
  1040.             $takenChargeTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'taken_charge', $filters);
  1041.             $takenChargeTickets = $paginator->paginate($takenChargeTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1042.             
  1043.             $suspensionRequestTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'suspension_request', $filters);
  1044.             $suspensionRequestTickets = $paginator->paginate($suspensionRequestTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1046.             $suspendedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'suspended', $filters);
  1047.             $suspendedTickets = $paginator->paginate($suspendedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1048.             
  1049.             $closedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'closed', $filters);
  1050.             $closedTickets = $paginator->paginate($closedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1051.             
  1052.             $closedPortalTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'closed_portal', $filters);
  1053.             $closedPortalTickets = $paginator->paginate($closedPortalTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1054.             
  1055.             $canceledTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'canceled', $filters);
  1056.             $canceledTickets = $paginator->paginate($canceledTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1057.             
  1058.             $wrongTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'wrong', $filters);
  1059.             $wrongTickets = $paginator->paginate($wrongTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1061.             // Assegna ticket
  1062.             $ticketsError = "Ticket assegnati! Ticket non spostati perché hanno un intervento in corso: ";
  1063.             $error = false;
  1064.             $first = true;
  1065.             $assignTechnician = new AssignTechnician();
  1066.             $formAssignTechnician = $formFactory->createNamed("form_assign_technician", AssignTechnicianType::class, $assignTechnician);
  1067.             $formAssignTechnician->handleRequest($request);
  1069.             if($formAssignTechnician->isSubmitted()){
  1070.                 
  1071.                 $valid = ValidationService::validateNotBlank($validator, $formAssignTechnician->get("technician"));
  1073.                 if($valid && $formAssignTechnician->isValid()){
  1075.                     $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  1076.                     $ids = $request->request->get('ids');
  1077.                     $ticketIds = explode(',', $ids);
  1078.                     $tickets = [];
  1079.                     foreach($ticketIds as $ticketId){
  1081.                         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  1082.                         $interventionId = null;
  1083.                         foreach($ticket->getInterventions() as $int){
  1084.                             if($int->getOutcome() == null){
  1085.                                 $interventionId = $int->getId();
  1086.                                 break;
  1087.                             }
  1088.                         }
  1090.                         if($interventionId == null){
  1091.                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), $formAssignTechnician->get("technician")->getData());
  1092.                             $ticket->setTechnician($formAssignTechnician->get("technician")->getData());
  1093.                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusAssigned->getValue());
  1094.                             $ticket->setStatus($statusAssigned);
  1095.                             array_push($tickets, $ticket);
  1096.                         }
  1097.                         else{
  1098.                             $error = true;
  1099.                             if($first) $first = false; else $ticketsError .= ', ';
  1100.                             $ticketsError .= $ticket->getNumber();
  1101.                         }
  1102.                     }
  1104.                     $em->flush();
  1106.                     // Invio messaggio di notifica al tecnico
  1107.                     if($settingTechnicianSendAssignEmail->getValue() == 1 && sizeof($tickets) > 0 && $ticket->getTechnician()->isAssignEmailActive()){
  1108.                         $message = (new TemplatedEmail())
  1109.                             ->subject($this->params->get('subject_ticket_take_charge'))
  1110.                             ->from($this->params->get('email_noreply'))
  1111.                             ->to($ticket->getTechnician()->getEmail())
  1112.                             ->htmlTemplate('email/technician_tickets.html.twig')
  1113.                             ->context(['user' => $ticket->getTechnician(), 'tickets' => $tickets]);
  1114.                         $mailer->send($message);
  1115.                     }
  1117.                     if(!$error)
  1118.                         $this->addFlash('notice_success', "Tecnico assegnato ai ticket!");
  1119.                     else
  1120.                         $this->addFlash('notice_success', $ticketsError);
  1121.                     return $this->redirectToRoute('user_ticket_list');
  1122.                 }
  1123.             }
  1124.             
  1125.             $intervention = new Intervention();
  1126.             $formSuspension = $formFactory->createNamed("form_suspension", InterventionType::class, $intervention, array('typeSlug' => 'suspended'));
  1127.             $formSuspension->handleRequest($request);
  1128.     
  1129.             if($formSuspension->isSubmitted()){
  1130.     
  1131.                 $ids = $request->request->get('ids');
  1132.                 [$valid, $interventionOutcome] = FormValidatorService::validateIntervention($em, $validator, $formSuspension, 'suspended');
  1133.     
  1134.                 if($valid && $formSuspension->isValid()){
  1136.                     $ticketIds = explode(',', $ids);
  1137.                     $today = new \Datetime();
  1139.                     foreach($ticketIds as $ticketId){
  1140.                         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  1141.                     
  1142.                         $intervention = new Intervention();
  1143.                         $intervention->setTicket($ticket);
  1144.                         $intervention->setDatetime(new \Datetime());
  1145.                         $intervention->setMotivation($formSuspension->get("motivation")->getData());
  1146.                         $intervention->setOutcomeType($em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBySlug('suspended'));
  1147.                         $intervention->setOutcome($interventionOutcome);
  1148.                         $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  1149.                         $intervention->setBillable(false);
  1150.                         $intervention->setOperator($this->getUser());
  1151.                         if($interventionOutcome->isReferentRequired()) $intervention->setReferent($formSuspension->get("referent")->getData());
  1152.                         if($interventionOutcome->isPhoneRequired()) $intervention->setPhone($formSuspension->get("phone")->getData());
  1153.                         if($interventionOutcome->isPhotoRequired()) {
  1154.                             $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  1155.                             MediaService::uploadImage($fs, $formSuspension->get('file')->getData(), null, $uploadDir, $intervention, 'photo', 100, 1000, 200, true);
  1156.                         }
  1157.                         $em->persist($intervention);
  1158.         
  1159.                         // Inserisco la sospensione del ticket
  1160.                         $suspension = new TicketSuspension();
  1161.                         $suspension->setTicket($ticket);
  1162.                         $suspension->setIntervention($intervention);
  1163.                         $suspension->setDatetimeFrom(date_create_from_format("d-m-Y H:i", $formSuspension->get('dateFrom')->getData()->format('d-m-Y').' '.$formSuspension->get('timeFromHour')->getData().':'.$formSuspension->get('timeFromMinute')->getData()));
  1164.                         if($formSuspension->get('dateTo')->getData() != null && $formSuspension->get('timeToHour')->getData() != null && $formSuspension->get('timeToMinute')->getData() != null){
  1165.                             $suspension->setDatetimeTo(date_create_from_format("d-m-Y H:i", $formSuspension->get('dateTo')->getData()->format('d-m-Y').' '.$formSuspension->get('timeToHour')->getData().':'.$formSuspension->get('timeToMinute')->getData()));
  1166.                         }
  1167.                         $suspension->setApproved(true);
  1168.                         $suspension->setManaged(true);
  1169.                         $em->persist($suspension);
  1171.                         $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  1172.                         if($settingUnlockSameTech->getValue() != 1){
  1173.                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), null);
  1174.                             $ticket->setTechnician(null);
  1175.                         }
  1176.                         $statusSuspended = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  1177.                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusSuspended->getValue());
  1178.                         $ticket->setStatus($statusSuspended);
  1179.     
  1180.                         $em->flush();
  1181.                     }
  1182.                     
  1183.                     $this->addFlash('notice_success', 'Ticket sospesi');
  1184.                     return $this->redirectToRoute('user_ticket_list');
  1185.                 }
  1186.                 else{
  1187.                     $session->set('openSuspensionModal', true);
  1188.                     $session->set('openSuspensionModalIds', $ids);
  1189.                 }
  1190.             }
  1192.             return $this->render('role/user/ticket/list.html.twig', array(
  1193.                 'cities' => $cities,
  1194.                 'settingBackOffice' => $settingBackOffice->getValue(),
  1195.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  1196.                 'errorTickets' => $errorTickets,
  1197.                 'toAssignTickets' => $toAssignTickets,
  1198.                 'assignedTickets' => $assignedTickets,
  1199.                 'takenChargeTickets' => $takenChargeTickets,
  1200.                 'suspensionRequestTickets' => $suspensionRequestTickets,
  1201.                 'suspendedTickets' => $suspendedTickets,
  1202.                 'closedTickets' => $closedTickets,
  1203.                 'closedPortalTickets' => $closedPortalTickets,
  1204.                 'canceledTickets' => $canceledTickets,
  1205.                 'wrongTickets' => $wrongTickets,
  1206.                 'suppliers' => $suppliers,
  1207.                 'operations' => $operationGroups,
  1208.                 'filters' => $filters,
  1209.                 'formAssignTechnician' => $formAssignTechnician->createView(),
  1210.                 'formSuspension' => $formSuspension->createView()
  1211.             ));
  1212.         }
  1214.         if($this->getUser()->getAccountTypology() == 'technician'){
  1215.             $fs = new Filesystem();
  1216.             # Tecnico
  1217.             $settingTechUnlockSuspension = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_by_technician'));
  1218.             $filters = FilterService::ticketTechnicianFilter($request);
  1219.             if($session->get('tab_operation_group') != null){
  1220.                 $filters['all'] = $session->get('tab_operation_group');
  1221.             }
  1222.             if($session->get('numberOrTermid') != null){
  1223.                 $filters['all'] = $session->get('numberOrTermid');
  1224.                 $session->remove('numberOrTermid');
  1225.             }
  1227.             $assignedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'assigned', $filters);
  1228.             $assignedTickets = $paginator->paginate($assignedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1229.             
  1230.             $takenChargeTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'taken_charge', $filters);
  1231.             $takenChargeTickets = $paginator->paginate($takenChargeTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1232.             
  1233.             $suspensionRequestTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'suspension_request', $filters);
  1234.             $suspensionRequestTickets = $paginator->paginate($suspensionRequestTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1236.             $suspendedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'suspended', $filters);
  1237.             $suspendedTickets = $paginator->paginate($suspendedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1238.             
  1239.             $closedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'closed', $filters);
  1240.             $closedTickets = $paginator->paginate($closedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1241.             
  1242.             $closedPortalTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'closed_portal', $filters);
  1243.             $closedPortalTickets = $paginator->paginate($closedPortalTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1244.             
  1245.             $canceledTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'canceled', $filters);
  1246.             $canceledTickets = $paginator->paginate($canceledTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1247.             
  1248.             return $this->render('role/user/ticket/list.html.twig', array(
  1249.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  1250.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  1251.                 'assignedTickets' => $assignedTickets,
  1252.                 'takenChargeTickets' => $takenChargeTickets,
  1253.                 'suspensionRequestTickets' => $suspensionRequestTickets,
  1254.                 'suspendedTickets' => $suspendedTickets,
  1255.                 'closedTickets' => $closedTickets,
  1256.                 'closedPortalTickets' => $closedPortalTickets,
  1257.                 'canceledTickets' => $canceledTickets,
  1258.                 'suppliers' => $suppliers,
  1259.                 'operations' => $operationGroups,
  1260.                 'filters' => $filters
  1261.             ));
  1262.         }    
  1263.     }
  1264.     
  1265.     // AZIONI LISTA
  1266.         // MULTIPLE
  1267.             /**
  1268.              * @Route("/selezione-multipla-azione", name="user_ticket_multiple_select_action")
  1269.              * @Security("is_granted('edit', 'ticket')")
  1270.              */
  1271.             public function userTicketMultipleSelectAction(Request $request, MailerInterface $mailer)
  1272.             {    
  1273.                 $em = $this->mr->getManager('slave');
  1274.                 $session = $request->getSession();
  1275.                 $tab = $request->request->get('tab');
  1276.                 $action = $request->request->get('action');
  1277.                 $ids = $request->request->get('ids');
  1278.                 $causal = $request->request->get('causal');
  1280.                 $session->set('ticketsIds', $ids);
  1281.                 $session->set('ticketsAction', $action);
  1283.                 $valid = true;
  1284.                 switch($action){
  1285.                     case 'suspend_end': 
  1286.                         if($causal == null || $causal == ''){
  1287.                             $valid = false;
  1288.                             $session->set('ticketsError', 'causal');
  1289.                         }
  1290.                         break;
  1291.                     default: break;
  1292.                 }
  1294.                 if($valid){
  1295.                     $tickets = array();
  1296.                     $ticketsIds = explode(',', $ids);
  1297.                     foreach($ticketsIds as $id){
  1298.                         $t = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($id);
  1299.                         array_push($tickets, $t);
  1300.                     }
  1302.                     switch($action){
  1303.                         case 'wrong':
  1304.                             $wrongStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('wrong');
  1305.                             foreach($tickets as $ticket){
  1306.                                 $ticket->setSystemError(false);
  1307.                                 $ticket->setSystemErrorSlug(null);
  1308.                                 $ticket->setSystemErrorDetails(null);
  1309.                                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $wrongStatus->getValue());
  1310.                                 $ticket->setStatus($wrongStatus);
  1311.                             }
  1312.                             $em->flush();
  1313.                             $this->addFlash('notice_success', 'Ticket spostati in errati!');
  1314.                             break;
  1315.                         case 'print': 
  1316.                             return $this->redirectToRoute('user_ticket_reports_print');
  1317.                             break;
  1318.                         case 'suspend_end':
  1319.                             foreach($tickets as $ticket){
  1320.                                 $ticketSuspension = $ticket->getActualSuspension();
  1321.                                 $ticketSuspension->unlock($em, $this->getUser(), $causal, new \Datetime());
  1322.                             }
  1323.                             $em->flush();
  1324.                             $this->addFlash('notice_success', 'Sospensioni sbloccate!');
  1325.                             break;
  1326.                         case 'approve':
  1327.                             $suspendedStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  1328.                             foreach($tickets as $ticket){
  1329.                                 $ticketSuspension = $ticket->getActualSuspension();
  1330.                                 $ticketSuspension->setApproved(true);
  1331.                                 $ticketSuspension->setManaged(true);
  1332.                     
  1333.                                 $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  1334.                                 if($settingUnlockSameTech->getValue() != 1){
  1335.                                     TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), null);
  1336.                                     $ticket->setTechnician(null);
  1337.                                 }
  1338.                                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $suspendedStatus->getValue());
  1339.                                 $ticket->setStatus($suspendedStatus);
  1340.                             }
  1342.                             // TODO inviare una email con l'elenco delle sospensioni approvate per ogni tecnico
  1344.                             $em->flush();
  1345.                             $this->addFlash('notice_success', 'Sospensioni approvate!');
  1346.                             break;
  1347.                         case 'closed_portal':
  1348.                             $closedPortalStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal'));
  1349.                             foreach($tickets as $ticket){
  1350.                                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $closedPortalStatus->getValue());
  1351.                                 $ticket->setStatus($closedPortalStatus);
  1352.                                 $ticket->setClosedOnPortal(1);
  1353.                             }
  1354.                             $em->flush();
  1355.                             $this->addFlash('notice_success', 'Ticket chiusi su portal fornitore!');
  1356.                             break;
  1357.                         case 'cancel': 
  1358.                             $canceledStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'canceled'));
  1359.                             foreach($tickets as $ticket){
  1360.                                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $canceledStatus->getValue());
  1361.                                 $ticket->setStatus($canceledStatus);
  1362.                             }
  1364.                             // TODO inviare una email con l'elenco dei ticket annullati per ogni tecnico
  1366.                             $em->flush();
  1367.                             $this->addFlash('notice_success', 'Ticket annullati!');
  1368.                             break;
  1369.                         case 'delete': 
  1370.                             $countDeleted = 0;
  1371.                             $countIgnored = 0;
  1372.                             foreach($tickets as $ticket){
  1373.                                 if($ticket->canDelete('all')){
  1374.                                     $this->deleteTicketAndConnectedValues($em, $ticket);
  1375.                                     $countDeleted++;
  1376.                                 }
  1377.                                 else
  1378.                                     $countIgnored++;
  1379.                             }
  1380.                             $em->flush();
  1381.                             $this->addFlash('notice_success', 'Rimossi '.$countDeleted.' ticket e ignorati '.$countIgnored.' ticket non eliminabili!');
  1382.                             break;
  1383.                         case 'urge':
  1384.                             $now = new \Datetime();
  1385.                             $settingSunday = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'script_sunday_active'));
  1386.                             $techniciansIds = array();
  1387.                             $users = array();
  1388.                             foreach($tickets as $ticket){
  1389.                                 if(!in_array($ticket->getTechnician()->getId(), $techniciansIds))
  1390.                                     array_push($techniciansIds, $ticket->getTechnician()->getId());
  1391.                             }
  1392.                             if($settingSunday->getValue() == 1 || ($settingSunday->getValue() == 0 && $today->format('N') != 7)){
  1393.                                 foreach($techniciansIds as $tId){
  1394.                                     $tmp = array();
  1395.                                     $tmp2 = array();
  1396.                                     $technician = $em->getRepository('App\Entity\Slave\User')->findOneById($tId);
  1398.                                     if(!$technician->isInHolidayAtDate($now)){
  1399.                                         foreach($tickets as $ticket){
  1400.                                             if($ticket->getTechnician()->getId() == $technician->getId())
  1401.                                                 array_push($tmp2, $ticket);
  1402.                                         }
  1403.                                     }
  1405.                                     array_push($tmp, $technician, $tmp2);
  1406.                                     array_push($users, $tmp);
  1407.                                 }
  1408.                                 
  1409.                                 foreach($users as $u){
  1410.                                     $message = (new TemplatedEmail())
  1411.                                         ->subject($this->params->get('subject_ticket_urge'))
  1412.                                         ->from($this->params->get('email_urgent'))
  1413.                                         ->to($u[0]->getEmail())
  1414.                                         ->htmlTemplate('email/technician_urge_tickets.html.twig')
  1415.                                         ->context(['user' => $u[0], 'tickets' => $u[1]]);
  1416.                                     $mailer->send($message);
  1417.                                 }
  1419.                                 $this->addFlash('notice_success', 'Email di notifica urgenza inviate!');
  1420.                             }
  1421.                             else{
  1422.                                 $this->addFlash('notice_warning', 'Notifiche disabilitate la Domenica! Attivale dalle impostazioni');
  1423.                             }
  1424.                             break;
  1425.                         default: break;
  1426.                     }
  1427.                 }
  1428.                 return $this->redirectToRoute('user_ticket_list');
  1429.             }
  1431.             /**
  1432.              * @Route("/verbali-stampa", name="user_ticket_reports_print")
  1433.              * @Security("is_granted('view', 'ticket')")
  1434.              */
  1435.             public function userTicketReportsPrint(Request $request)
  1436.             {    
  1437.                 $em = $this->mr->getManager('slave');
  1438.                 $session = $request->getSession();
  1439.                 $matrixTickets = array();
  1440.                 $ticketsIds = explode(',', $session->get('ticketsIds'));
  1441.                 foreach($ticketsIds as $id){
  1442.                     $t = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($id);
  1443.                     $jsonReportValues = array();
  1444.                     $tmp = array();
  1445.                     if($t->getJsonReport() != '[]'){
  1446.                         $matrix = json_decode($t->getJsonReport(), true);
  1447.                         foreach($matrix as $array)
  1448.                             foreach($array as $a){
  1449.                                 $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($t->getSupplier()->getId(), array_keys($array)[0], $a);
  1450.                                 $htmlToAdd = '';
  1451.                                 if($tcv != null)
  1452.                                     $htmlToAdd = ' ('.$tcv->getValue().')';
  1453.                                 $jsonReportValues[array_keys($array)[0]] = $a.$htmlToAdd;
  1454.                             }
  1455.                     }
  1456.                     array_push($tmp, $t, $jsonReportValues);
  1457.                     array_push($matrixTickets, $tmp);
  1458.                 }
  1459.                 
  1460.                 return $this->render('role/user/print/report.html.twig', array(
  1461.                     'matrixTickets' => $matrixTickets,
  1462.                     'backRoute' => 'list',
  1463.                     'continueRoute' => 'list'
  1464.                 ));
  1465.             }
  1467.             /**
  1468.              * @Route("/verbali-stampati", name="user_ticket_report_printed")
  1469.              * @Security("is_granted('view', 'ticket')")
  1470.              */
  1471.             public function userTicketReportPrinted(Request $request)
  1472.             {    
  1473.                 $em = $this->mr->getManager('slave');
  1474.                 $session = $request->getSession();
  1475.                 $ticketsIds = explode(',', $session->get('ticketsIds'));
  1476.                 foreach($ticketsIds as $id){
  1477.                     $t = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($id);
  1478.                     $t->setReportPrinted(true);
  1479.                 }
  1480.                 $em->flush();
  1481.                 return $this->redirectToRoute('user_ticket_list');                
  1482.             }
  1483.         //
  1484.         
  1485.         // SINGOLE
  1486.             /**
  1487.              * @Route("/invia-email-prendi-in-carico", name="user_ticket_send_email_take_charge")
  1488.              * @Security("is_granted('edit', 'ticket')")
  1489.              */
  1490.             public function userTicketSendEmailTakeCharge(Request $request, MailerInterface $mailer)
  1491.             {    
  1492.                 $em = $this->mr->getManager('slave');
  1493.                 $emMaster = $this->mr->getManager('master');
  1494.                 $session = $request->getSession();
  1495.                 $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1496.                 $now = new \Datetime();
  1497.                 $users = array();
  1498.                 $technicians = $em->getRepository("App\Entity\Slave\User")->findTechniciansActive();
  1499.                 $settingSunday = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'script_sunday_active'));
  1501.                 if($settingSunday->getValue() == 1 || ($settingSunday->getValue() == 0 && $today->format('N') != 7)){
  1502.                     foreach($technicians as $t){
  1503.                         $onHoliday = false;
  1504.                         foreach($t->getHolidays() as $h){
  1505.                             if($now->format('Ymd') >= $h->getDateFrom()->format('Ymd') && $now->format('Ymd') <= $h->getDateTo()->format('Ymd')){
  1506.                                 $onHoliday = true;
  1507.                                 break;
  1508.                             }
  1509.                         }
  1510.                         if(!$onHoliday){
  1511.                             $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findByUserAndStatus($t->getId(), 'assigned');
  1512.                             if(sizeof($tickets) > 0)
  1513.                                 array_push($users, array($t, $tickets));
  1514.                         }
  1515.                     }
  1516.                     
  1517.                     foreach($users as $u){
  1518.                         $message = (new TemplatedEmail())
  1519.                             ->subject($this->params->get('subject_ticket_take_charge'))
  1520.                             ->from($this->params->get('email_noreply'))
  1521.                             ->to($u[0]->getEmail())
  1522.                             ->htmlTemplate('email/technician_tickets.html.twig')
  1523.                             ->context(['user' => $u[0], 'tickets' => $u[1]]);
  1524.                         $mailer->send($message);
  1525.                     }
  1527.                     $message = (new TemplatedEmail())
  1528.                         ->subject($this->params->get('subject_event_clicked'))
  1529.                         ->from($this->params->get('email_noreply'))
  1530.                         ->to($this->params->get('email_domini'))
  1531.                         ->htmlTemplate('email/event_clicked.html.twig')
  1532.                         ->context(['user' => $this->getUser(), 'company' => $company, 'event' => 'Invia email prendi in carico']);
  1533.                     $mailer->send($message);
  1534.                     
  1535.                     $this->addFlash('notice_success', 'Notifiche email inviate!');
  1536.                 }
  1537.                 else{
  1538.                     $this->addFlash('notice_warning', 'Notifiche disabilitate la Domenica! Attivale dalle impostazioni');
  1539.                 }
  1541.                 return $this->redirect($request->server->get('HTTP_REFERER'));
  1542.             }
  1543.         
  1544.             /**
  1545.              * @Route("/prendi-in-carico", name="user_ticket_take_charge")
  1546.              * @Security("is_granted('edit', 'ticket')")
  1547.              */
  1548.             public function userTicketTakeCharge(Request $request)
  1549.             {    
  1550.                 $em = $this->mr->getManager('slave');
  1551.                 $session = $request->getSession();
  1552.                 $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findByUserAndStatus($this->getUser()->getId(), 'assigned');
  1554.                 $statusTakenCharge = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('taken_charge');
  1555.                 foreach($tickets as $ticket){
  1556.                     TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusTakenCharge->getValue());
  1557.                     $ticket->setStatus($statusTakenCharge);
  1558.                 }
  1559.                 $em->flush();
  1561.                 $this->addFlash('notice_success', 'Stato aggiornato!');
  1562.                 return $this->redirect($request->server->get('HTTP_REFERER'));
  1563.             }
  1564.         //
  1565.     //
  1566.     
  1567.     // AGGIUNGI MANUALMENTE
  1568.         /**
  1569.          * @Route("/nuovo", name="user_ticket_new")
  1570.          * @Security("is_granted('view', 'ticket')")
  1571.          */
  1572.         public function userTicketNew(Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory)
  1573.         {    
  1574.             $em = $this->mr->getManager('slave');
  1575.             $emMaster = $this->mr->getManager('master');
  1576.             $session = $request->getSession();
  1577.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1578.             $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  1579.             $today = new \DateTime();
  1581.             $ticket = new Ticket();
  1582.             $form = $formFactory->createNamed("form_ticket_new", TicketType::class, $ticket);
  1583.             $form->handleRequest($request);
  1585.             if($form->isSubmitted()){
  1587.                 $valid = true;
  1588.                 if($form->get("termidsCode")->getData() == null){
  1589.                     $valid = false;
  1590.                     $form->get("termidsCode")->addError(new FormError("Campo obbligatorio"));
  1591.                 }
  1592.                 if($valid){
  1593.                     $termids = explode(',', $form->get("termidsCode")->getData());
  1594.                     foreach($termids as $termid){
  1595.                         $alreadyExist = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($ticket->getNumber(), $termid);
  1596.                         if($alreadyExist){
  1597.                             $valid = false;
  1598.                             $form->get("number")->addError(new FormError("Esiste già un ticket con questo numero e con uno di questi termid!"));
  1599.                             $form->get("termidsCode")->addError(new FormError("Esiste già un ticket con questo numero e con uno di questi termid!"));
  1600.                             break;
  1601.                         }
  1602.                     }
  1603.                 }
  1604.                 
  1605.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_date"));
  1606.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_date"));
  1607.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_hour"));
  1608.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_minute"));
  1609.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_date"));
  1610.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_hour"));
  1611.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_minute"));
  1612.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("anomaly"));
  1614.                 if($form->get('cityId')->getData() == null && $form->get("otherCity")->getData() == null){
  1615.                     $valid = false;
  1616.                     $form->get("cityName")->addError(new FormError("Campo obbligatorio"));
  1617.                 }
  1619.                 if($valid && $form->get('client')->getData() == null){
  1620.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientCode"));
  1621.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientName"));
  1622.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientNickname"));
  1623.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientAddress"));
  1624.                     if($form->get('client_cityId')->getData() == null){
  1625.                         $valid = false;
  1626.                         $form->get("client_cityName")->addError(new FormError("Campo obbligatorio"));
  1627.                     }
  1628.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("client_zip"));
  1629.                 }
  1630.                 $valid = true;
  1631.                 $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('zip')->getData());
  1632.                 if($zip == null){
  1633.                     $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneByCode($request->request->get('other_zip'));
  1634.                     if($zip == null){
  1635.                         $form->get('zip')->addError(new FormError('CAP inesistente! Controlla il valore inserito!'));
  1636.                         $valid = false;
  1637.                     }
  1638.                 }
  1639.                 
  1640.                 if($valid && $form->isValid()){
  1641.                     
  1642.                     $jsonReport = '[{"ABI":'.json_encode($form->get('abi')->getData()).'},{"Anomalia":'.json_encode($form->get('anomaly')->getData()).'}]';
  1643.                     $datetimeStart = date_create_from_format('d-m-Y H:i', $form->get('datetimeStart_date')->getData()->format('d-m-Y').' '.$form->get('datetimeStart_hour')->getData().':'.$form->get('datetimeStart_minute')->getData());
  1644.                     $datetimeExpiration = date_create_from_format('d-m-Y H:i', $form->get('datetimeExpiration_date')->getData()->format('d-m-Y').' '.$form->get('datetimeExpiration_hour')->getData().':'.$form->get('datetimeExpiration_minute')->getData());
  1646.                     // Client
  1647.                     $client = $em->getRepository('App\Entity\Slave\Client')->findOneById($form->get('client')->getData());
  1648.                     if($client == null){
  1649.                         $client = new Client();
  1650.                         $client->setCode($form->get('clientCode')->getData());
  1651.                         $client->setName($form->get('clientName')->getData());
  1652.                         $client->setNickname($form->get('clientNickname')->getData());
  1653.                         $client->setReferent($form->get('clientReferent')->getData());
  1654.                         $client->setFiscalCode($form->get('clientFiscalCode')->getData());
  1655.                         $client->setVat($form->get('clientVat')->getData());
  1656.                         $client->setSdi($form->get('clientSdi')->getData());
  1657.                         $client->setClosures($form->get('clientClosures')->getData());
  1658.                         $client->setOpenings($form->get('clientOpenings')->getData());
  1660.                         $clientCity = $emMaster->getRepository('App\Entity\Master\City')->findOneById($form->get('client_cityId')->getData());
  1661.                         $clientZip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('client_zip')->getData());
  1662.                         $client->setAddress($form->get('address')->getData());
  1663.                         $client->setLocality($form->get('locality')->getData());
  1664.                         $client->setIdCity($clientCity->getId());
  1665.                         $client->setZip($clientZip->getCode());
  1666.                         $client->setIdProvince($clientCity->getProvince()->getId());
  1667.                         $client->setNotes($form->get('clientNotes')->getData());
  1668.                         $client->setDirectoryPath(md5(uniqid()));
  1669.                         $em->persist($client);
  1670.         
  1671.                         $clientPhone = new ClientPhone();
  1672.                         $clientPhone->setClient($client);
  1673.                         $clientPhone->setName('Telefono 1');
  1674.                         $clientPhone->setNumber($form->get('clientPhone')->getData());
  1675.                         $em->persist($clientPhone);
  1676.             
  1677.                         $warehouse = new Warehouse();
  1678.                         $warehouse->setClient($client);
  1679.                         $warehouse->setMovable(false);
  1680.                         $warehouse->setNickname('Magazzino cliente - '.$client->getNickname());
  1681.                         $client->setWarehouse($warehouse);
  1682.                         $em->persist($warehouse);
  1683.                         $em->flush();
  1684.                     }
  1686.                     // Termid
  1687.                     $termids = explode(',', $form->get("termidsCode")->getData());
  1688.                     foreach($termids as $termidCode){
  1690.                         if($form->get('cityId')->getData() != null)
  1691.                             $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($form->get('cityId')->getData());
  1692.                         
  1693.                         $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('zip')->getData());
  1694.                         $assignStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('to_assign');
  1696.                         $ticket = new Ticket();
  1697.                         $ticket->setNumber($form->get('number')->getData());
  1698.                         $ticket->setAddress($form->get('address')->getData());
  1699.                         $ticket->setLocality($form->get('locality')->getData());
  1700.                         $ticket->setSupplier($form->get('supplier')->getData());
  1701.                         $ticket->setOperation($form->get('operation')->getData());
  1702.                         $ticket->setZip($zip->getCode());
  1703.                         if($city != null){
  1704.                             $ticket->setIdCity($city->getId());
  1705.                             $ticket->setIdProvince($city->getProvince()->getId());
  1706.                             $ticket->setOtherCity(null);
  1707.                         }
  1708.                         else{
  1709.                             $ticket->setOtherCity($form->get('otherCity')->getData());
  1710.                             $ticket->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1711.                         }
  1712.                         $ticket->setStatus($assignStatus);
  1713.                         $ticket->setDirectoryPath($today->format("Y").'/'.$today->format("m").'/'.md5(uniqid()));
  1714.                         $ticket->setDatetimeImport(new \DateTime());
  1715.                         $ticket->setClosedOnPortal(false);
  1716.                         $ticket->setSystemError(false);
  1717.                         $ticket->setJson('[{}]');
  1718.                         $ticket->setJsonReport($jsonReport);
  1719.                         $ticket->setDatetimeStart($datetimeStart);
  1720.                         $ticket->setDatetimeExpiration($datetimeExpiration);                        
  1721.                         $ticket->setClient($client);
  1722.                         $em->persist($ticket);
  1724.                         $termid = $em->getRepository('App\Entity\Slave\Termid')->findOneByCode($termidCode);
  1725.                         if($termid == null){
  1726.                             $termid = new Termid();
  1727.                             $termid->setClient($client);
  1728.                             $termid->setCode($termidCode);
  1729.                             $em->persist($termid);
  1730.                             $em->flush();
  1731.                         }
  1732.                         $ticket->setTermid($termid);
  1733.                         $em->persist($ticket);
  1734.                         $em->flush();
  1735.                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", null, $assignStatus->getValue());
  1736.                         $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  1737.                     }
  1738.                     $em->flush();
  1740.                     $this->addFlash('notice_success', "Ticket inserito!");
  1741.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1742.                 }
  1743.             }
  1745.             return $this->render('role/user/ticket/new.html.twig', array(
  1746.                 'company' => $company,
  1747.                 'cities' => $cities,
  1748.                 'form' => $form->createView()
  1749.             ));
  1750.         }
  1751.     //
  1752.         
  1753.     /**
  1754.      * @Route("/{ticketId}/scheda", name="user_ticket_sheet")
  1755.      * @Security("is_granted('ticket_view', ticketId)")
  1756.      */
  1757.     public function userTicketSheet($ticketId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs, UserPasswordHasherInterface $passwordHasher, MailerInterface $mailer)
  1758.     {    
  1759.         $em = $this->mr->getManager('slave');
  1760.         $emMaster = $this->mr->getManager('master');
  1761.         $session = $request->getSession();
  1762.         $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1763.         $settingBackOffice = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_backoffice_manage'));
  1764.         $settingTechUnlockSuspension = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_by_technician'));
  1765.         $settingProcessedActive = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_processed_active'));
  1766.         $settingTechnicianExchangeTickets = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'technician_exchange_tickets'));
  1767.         $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  1769.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  1770.         $displayJsonReport = '';
  1771.         if($ticket->getJsonReport() != '[]'){
  1772.             $matrix = json_decode($ticket->getJsonReport(), true);
  1773.             foreach($matrix as $array)
  1774.                 foreach($array as $a){
  1775.                     $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($ticket->getSupplier()->getId(), array_keys($array)[0], $a);
  1776.                     $htmlToAdd = '';
  1777.                     if($tcv != null)
  1778.                         $htmlToAdd = ' <i>('.$tcv->getValue().')</i>';
  1779.                     $displayJsonReport.= '<tr><th>'.array_keys($array)[0].'</th><td colspan="2">'.$a.$htmlToAdd.'</td></tr>';
  1780.                 }
  1781.         }
  1783.         // TICKET - MODIFICA INDIRIZZO
  1784.         $formAddressEdit = $formFactory->createNamed("form_address", TicketAddressType::class, $ticket);
  1785.         $formAddressEdit->handleRequest($request);
  1787.         if($formAddressEdit->isSubmitted()){
  1788.             $valid = true;
  1789.             $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($formAddressEdit->get('zip')->getData());
  1790.             if($zip == null){
  1791.                 $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneByCode($request->request->get('other_zip'));
  1792.                 if($zip == null){
  1793.                     $formAddressEdit->get('zip')->addError(new FormError('CAP inesistente! Controlla il valore inserito!'));
  1794.                     $valid = false;
  1795.                 }
  1796.             }
  1798.             if($valid && $formAddressEdit->isValid()){
  1800.                 if($formAddressEdit->get('cityId')->getData() != null)
  1801.                     $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($formAddressEdit->get('cityId')->getData());
  1803.                 $ticket->setZip($zip->getCode());
  1804.                 if($city != null){
  1805.                     $ticket->setIdCity($city->getId());
  1806.                     $ticket->setIdProvince($city->getProvince()->getId());
  1807.                     $ticket->setOtherCity(null);
  1808.                 }
  1809.                 else{
  1810.                     $ticket->setOtherCity($formAddressEdit->get('otherCity')->getData());
  1811.                     $ticket->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1812.                 }
  1813.                 // SE SCELTO AGGIORNA CLIENTE
  1814.                 if($formAddressEdit->get('updateClient')->getData()){
  1815.                     $ticket->getClient()->setAddress($formAddressEdit->get('address')->getData());
  1816.                     $ticket->getClient()->setZip($zip->getCode());
  1817.                     $ticket->getClient()->setLocality($formAddressEdit->get('locality')->getData());
  1818.                     if($city != null){
  1819.                         $ticket->getClient()->setIdCity($city->getId());
  1820.                         $ticket->getClient()->setIdProvince($city->getProvince()->getId());
  1821.                     }
  1822.                     else{
  1823.                         $ticket->getClient()->setOtherCity($formAddressEdit->get('otherCity')->getData());
  1824.                         $ticket->getClient()->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1825.                     }
  1826.                 }
  1827.                 
  1828.                 $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  1829.                 if($error){
  1830.                     $this->addFlash('notice_warning', "Nessuna tariffa trovata per questo indirizzo!");
  1831.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1832.                 }
  1833.                 $em->flush();
  1835.                 $this->addFlash('notice_success', "Indirizzo ticket aggiornato!");
  1836.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1837.             }
  1838.             else{
  1839.                 $session->set('openModalAddressEdit', true);
  1840.             }
  1841.         }
  1843.         // TICKET - CLIENTE - MODIFICA 
  1844.         $numOfPhones = 0;
  1845.         if($ticket->getClient() != null)
  1846.             $numOfPhones = sizeof($ticket->getClient()->getPhones());
  1847.         $formClientEdit = $formFactory->createNamed("form_client_edit", ClientEditType::class, $ticket->getClient(), array('phoneNumber' => $numOfPhones));
  1848.         $formClientEdit->handleRequest($request);
  1850.         if($formClientEdit->isSubmitted()){
  1851.             if($formClientEdit->isValid()){
  1852.                 
  1853.                 foreach($ticket->getClient()->getPhones() as $phone){
  1854.                     if($phone->getName() == 'Telefono 1') $phone->setNumber($formClientEdit->get('phone1')->getData());
  1855.                     if(sizeof($ticket->getClient()->getPhones()) > 1 && $phone->getName() == 'Telefono 2') $phone->setNumber($formClientEdit->get('phone2')->getData());
  1856.                     if(sizeof($ticket->getClient()->getPhones()) > 2 && $phone->getName() == 'Telefono cellulare') $phone->setNumber($formClientEdit->get('phone3')->getData());
  1857.                 }
  1859.                 if(sizeof($ticket->getClient()->getPhones()) == 0){
  1860.                     $clientPhone = new ClientPhone();
  1861.                     $clientPhone->setClient($ticket->getClient());
  1862.                     $clientPhone->setName('Telefono 1');
  1863.                     $clientPhone->setNumber('');
  1864.                     $em->persist($clientPhone);
  1865.                 }
  1867.                 $em->flush();
  1868.                 $this->addFlash('notice_success', "Dati aggiornati");
  1869.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1870.             }
  1871.             else{
  1872.                 $session->set('openEditModal', true);
  1873.                 $session->set('openEditModalId', $request->request->get('clientNotesEditId'));
  1874.             }
  1875.         }
  1876.     
  1877.         // TICKET - SOSPENSIONE - SBLOCCA
  1878.         $suspension = new TicketSuspension();
  1879.         $formSusUnlock = $formFactory->createNamed("form_suspension_unlock", TicketSuspensionUnlockType::class, $suspension);
  1880.         $formSusUnlock->handleRequest($request);
  1882.         if($formSusUnlock->isSubmitted()){
  1884.             $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get("unlockCausal"));
  1886.             if($valid && $formSusUnlock->isValid()){
  1887.                 $suspension = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusUnlock->get('id')->getData());
  1888.                 $unlockCausal = $formSusUnlock->get("unlockCausal")->getData();
  1890.                 $suspension->unlock($em, $this->getUser(), $unlockCausal, new \DateTime());
  1891.                 $em->flush();
  1893.                 $this->addFlash('notice_success', "Sospensione sbloccata!");
  1894.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1895.             }
  1896.             else{
  1897.                 $session->set('openModalSuspensionUnlock', true);
  1898.                 $session->set('openModalSuspensionUnlockId', $formSusUnlock->get('id')->getData());
  1899.             }
  1900.         }
  1901.         
  1902.         // TICKET - EXTRA
  1903.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  1904.             if($company->getCode() == "3RC419" && ($ticket->getSupplier()->getSlug() == 'nexi-book-monetica' || $ticket->getSupplier()->getSlug() == 'nexi-book-meps'))
  1905.                 $choiceTypes = array('Ore' => 'hours', 'Spesa' => 'cost', 'Integrazione tariffa' => 'tariff_extra', 'Tariffa fuori copertura' => 'tariff_out', 'App. Nexi Business' => 'nexi_business', 'Softpos' => 'softpos', 'Installazioni NBD' => 'nbd_installation', 'Release sbagliata' => 'wrong_release', 'Reperibilità domenicale' => 'sunday_on_call');
  1906.             else
  1907.                 $choiceTypes = array('Ore' => 'hours', 'Spesa' => 'cost', 'Integrazione tariffa' => 'tariff_extra', 'Tariffa fuori copertura' => 'tariff_out');
  1908.         }
  1909.         else{
  1910.             if($company->getCode() == "3RC419" && ($ticket->getSupplier()->getSlug() == 'nexi-book-monetica' || $ticket->getSupplier()->getSlug() == 'nexi-book-meps'))
  1911.                 $choiceTypes = array('Ore' => 'hours', 'Spesa' => 'cost', 'Integrazione tariffa' => 'tariff_extra', 'App. Nexi Business' => 'nexi_business', 'Softpos' => 'softpos', 'Installazioni NBD' => 'nbd_installation', 'Release sbagliata' => 'wrong_release');
  1912.             else
  1913.                 $choiceTypes = array('Ore' => 'hours', 'Spesa' => 'cost', 'Integrazione tariffa' => 'tariff_extra');
  1914.         }
  1916.         $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  1917.         $interventionExtra = new InterventionExtra();
  1918.         $formExtraNew = $formFactory->createNamed("form_intervention_extra_new", InterventionExtraType::class, $interventionExtra, array('ticketId' => $ticket->getId(), 'choice_types' => $choiceTypes));
  1919.         $formExtraNew->handleRequest($request);
  1921.         if($formExtraNew->isSubmitted()){
  1923.             $valid = FormValidatorService::validateInterventionExtra($validator, $formExtraNew, false, $this->getUser());
  1925.             if($valid && $formExtraNew->isValid()){
  1927.                 switch($formExtraNew->get('type')->getData()){
  1928.                     case 'cost':
  1929.                         if($formExtraNew->get('file')->getData()->guessExtension() == 'pdf')
  1930.                             MediaService::uploadDocument($formExtraNew->get('file')->getData(), $uploadDir, $interventionExtra, 'file');
  1931.                         else
  1932.                             MediaService::uploadImage($fs, $formExtraNew->get('file')->getData(), null, $uploadDir, $interventionExtra, 'file', 100, 1000, 200, true);
  1933.                         break;
  1934.                     case 'tariff_out':
  1935.                         $interventionExtra->setTariffOut(true);
  1936.                         break;
  1937.                     case 'nexi_business':
  1938.                         $interventionExtra->setHours(null);
  1939.                         $interventionExtra->setCost(2);
  1940.                         $interventionExtra->setRevenue(4);
  1941.                         $interventionExtra->setTariffOut(false);
  1942.                         break;
  1943.                     case 'softpos':
  1944.                         $interventionExtra->setHours(null);
  1945.                         $interventionExtra->setCost(4);
  1946.                         $interventionExtra->setRevenue(8);
  1947.                         $interventionExtra->setTariffOut(false);
  1948.                         break;
  1949.                     case 'nbd_installation':
  1950.                         $interventionExtra->setHours(null);
  1951.                         $interventionExtra->setCost(5);
  1952.                         $interventionExtra->setRevenue(8);
  1953.                         $interventionExtra->setTariffOut(false);
  1954.                         break;
  1955.                     case 'wrong_release':
  1956.                         $interventionExtra->setHours(null);
  1957.                         $interventionExtra->setCost(-5);
  1958.                         $interventionExtra->setRevenue(-5);
  1959.                         $interventionExtra->setTariffOut(false);
  1960.                         break;
  1961.                     case 'sunday_on_call':
  1962.                         $interventionExtra->setHours(null);
  1963.                         $interventionExtra->setCost(120);
  1964.                         $interventionExtra->setRevenue(70);
  1965.                         $interventionExtra->setTariffOut(false);
  1966.                         break;
  1967.                     default: break;
  1968.                 }
  1969.                 
  1970.                 if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  1971.                     $interventionExtra->setManaged(true);
  1972.                     $interventionExtra->setApproved(true);
  1973.                 }
  1974.                 else{
  1975.                     $interventionExtra->setManaged(false);
  1976.                     $interventionExtra->setApproved(null);
  1977.                 }
  1978.                 $em->persist($interventionExtra);
  1979.                 $em->flush();
  1981.                 $this->addFlash('notice_success', "Nuovo extra inserito!");
  1982.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1983.             }
  1984.             else{
  1985.                 $session->set('openModalExtraNew', true);
  1986.             }
  1987.         }
  1988.         
  1989.         $formExtraEdit = $formFactory->createNamed("form_intervention_extra_edit", InterventionExtraType::class, $interventionExtra, array('ticketId' => $ticket->getId(), 'choice_types' => $choiceTypes));
  1990.         $formExtraEdit->handleRequest($request);
  1992.         if($formExtraEdit->isSubmitted()){
  1994.             $valid = FormValidatorService::validateInterventionExtra($validator, $formExtraEdit, true, $this->getUser());
  1995.             if($valid && $formExtraEdit->isValid()){
  1997.                 $interventionExtraEdit = $em->getRepository('App\Entity\Slave\InterventionExtra')->findOneById($request->request->get('extraEditId'));
  1998.                 $oldFilePath = $interventionExtraEdit->getFilePath();
  2000.                 $interventionExtraEdit->setIntervention($formExtraEdit->get('intervention')->getData());
  2001.                 $interventionExtraEdit->setType($formExtraEdit->get('type')->getData());
  2002.                 $interventionExtraEdit->setNotes($formExtraEdit->get('notes')->getData());
  2003.                 switch($formExtraEdit->get('type')->getData()){
  2004.                     case 'cost':
  2005.                         $interventionExtraEdit->setTariffOut(false);
  2006.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  2007.                         if($formExtraEdit->get('file')->getData() != null){
  2008.                             // METTO IL NUOVO
  2009.                             if($formExtraEdit->get('file')->getData()->guessExtension() == 'pdf')
  2010.                                 MediaService::uploadDocument($formExtraEdit->get('file')->getData(), $uploadDir, $interventionExtra, 'file');
  2011.                             else
  2012.                                 MediaService::uploadImage($fs, $formExtraEdit->get('file')->getData(), null, $uploadDir, $interventionExtraEdit, 'file', 100, 1000, 200, true);
  2014.                             // RIMUOVO IL VECCHIO FILE
  2015.                             if(str_contains($oldFilePath, '.pdf'))
  2016.                                 MediaService::removeDocument($fs, $oldFilePath, $uploadDir);
  2017.                             else
  2018.                                 MediaService::removeImage($fs, $oldFilePath, $uploadDir);
  2019.                         }
  2020.                         break;
  2021.                     case 'hours':
  2022.                         $interventionExtraEdit->setTariffOut(false);
  2023.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  2024.                         $interventionExtraEdit->setHours($formExtraEdit->get('hours')->getData());
  2025.                         break;
  2026.                     case 'tariff_extra':
  2027.                         $interventionExtraEdit->setHours(null);
  2028.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  2029.                         $interventionExtraEdit->setTariffOut(false);
  2030.                         break;
  2031.                     case 'tariff_out':
  2032.                         $interventionExtraEdit->setHours(null);
  2033.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  2034.                         $interventionExtraEdit->setTariffOut(true);
  2035.                         break;
  2036.                     case 'nexi_business':
  2037.                         $interventionExtraEdit->setHours(null);
  2038.                         $interventionExtraEdit->setCost(2);
  2039.                         $interventionExtraEdit->setRevenue(4);
  2040.                         $interventionExtraEdit->setTariffOut(false);
  2041.                         break;
  2043.                     case 'softpos':
  2044.                         $interventionExtraEdit->setHours(null);
  2045.                         $interventionExtraEdit->setCost(4);
  2046.                         $interventionExtraEdit->setRevenue(8);
  2047.                         $interventionExtraEdit->setTariffOut(false);
  2048.                         break;
  2050.                     case 'nbd_installation':
  2051.                         $interventionExtraEdit->setHours(null);
  2052.                         $interventionExtraEdit->setCost(5);
  2053.                         $interventionExtraEdit->setRevenue(8);
  2054.                         $interventionExtraEdit->setTariffOut(false);
  2055.                         break;
  2057.                     case 'wrong_release':
  2058.                         $interventionExtra->setHours(null);
  2059.                         $interventionExtra->setCost(-5);
  2060.                         $interventionExtra->setRevenue(-5);
  2061.                         $interventionExtra->setTariffOut(false);
  2062.                         break;
  2063.                     case 'sunday_on_call':
  2064.                         $interventionExtra->setHours(null);
  2065.                         $interventionExtra->setCost(120);
  2066.                         $interventionExtra->setRevenue(70);
  2067.                         $interventionExtra->setTariffOut(false);
  2068.                         break;
  2069.                     default: break;
  2070.                 }
  2071.                 $em->flush();
  2073.                 $this->addFlash('notice_success', "Modifiche salvate!");
  2074.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2075.             }
  2076.             else{
  2077.                 $session->set('openModalExtraEdit', true);
  2078.                 $session->set('openModalExtraEditId', $request->request->get('extraEditId'));
  2079.             }
  2080.         }
  2081.         
  2082.         // TICKET - REMINDER
  2083.         $ticketReminder = new TicketReminder();
  2084.         $formReminderNew = $formFactory->createNamed("form_reminder_new", TicketReminderType::class, $ticketReminder);
  2085.         $formReminderNew->handleRequest($request);
  2087.         if($formReminderNew->isSubmitted()){
  2089.             $valid = true;
  2090.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("date"));
  2091.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("hour"));
  2092.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("minute"));
  2094.             if($valid && $formReminderNew->isValid()){
  2095.                 
  2096.                 $datetime = date_create_from_format('d-m-Y H:i', $formReminderNew->get('date')->getData()->format('d-m-Y').' '.$formReminderNew->get('hour')->getData().':'.$formReminderNew->get('minute')->getData());
  2097.                 $ticketReminder->setDatetime($datetime);
  2098.                 $ticketReminder->setTicket($ticket);
  2099.                 $ticketReminder->setTechnician($this->getUser());
  2100.                 $em->persist($ticketReminder);
  2101.                 $em->flush();
  2103.                 $this->addFlash('notice_success', "Reminder ticket inserito!");
  2104.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2105.             }
  2106.             else{
  2107.                 $session->set('openModalReminderNew', true);
  2108.             }
  2109.         }
  2110.         
  2111.         $formReminderEdit = $formFactory->createNamed("form_reminder_edit", TicketReminderType::class, $ticketReminder);
  2112.         $formReminderEdit->handleRequest($request);
  2114.         if($formReminderEdit->isSubmitted()){
  2116.             $valid = true;
  2117.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("date"));
  2118.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("hour"));
  2119.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("minute"));
  2121.             if($valid && $formReminderEdit->isValid()){
  2122.                 
  2123.                 $reminder = $em->getRepository('App\Entity\Slave\TicketReminder')->findOneById($formReminderEdit->get('id')->getData());
  2124.                 $datetime = date_create_from_format('d-m-Y H:i', $formReminderEdit->get('date')->getData()->format('d-m-Y').' '.$formReminderEdit->get('hour')->getData().':'.$formReminderEdit->get('minute')->getData());
  2125.                 $reminder->setDatetime($datetime);
  2126.                 $reminder->setDetails($formReminderEdit->get('details')->getData());
  2127.                 $em->flush();
  2129.                 $this->addFlash('notice_success', "Modifiche salvate!");
  2130.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2131.             }
  2132.             else{
  2133.                 $session->set('openModalReminderEdit', true);
  2134.                 $session->set('openModalReminderEditId', $formReminderEdit->get('id')->getData());
  2135.             }
  2136.         }
  2138.         $technicians = array();
  2139.         if($ticket->getZip() != null){
  2140.             $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneBy(array('code' => $ticket->getClient()->getZip()));
  2141.             $allTechs = $em->getRepository('App\Entity\Slave\User')->findTechniciansActive();
  2142.             foreach($allTechs as $t){
  2143.                 $supplier = false;
  2144.                 $area = false;
  2146.                 $tmp = array();
  2147.                 $autoAssignSuppliersIds = array();
  2148.                 foreach($t->getAutoAssignSuppliers() as $supplier)
  2149.                     array_push($autoAssignSuppliersIds, $supplier->getId());
  2150.                         
  2151.                 if(in_array($ticket->getOperation()->getSupplier()->getId(), $autoAssignSuppliersIds))
  2152.                     $supplier = true;
  2154.                 foreach($t->getTechnicianAreas() as $ta){
  2156.                     $zips = array();
  2157.                     foreach($ta->getZips() as $arrayZip){
  2158.                         array_push($zips, $arrayZip[1]);
  2159.                     }
  2160.                     if($ticket->getClient()->getIdProvince() == $ta->getIdProvince() && ($ta->isAllZip() || in_array($ticket->getClient()->getZip(), $zips)))
  2161.                         $area = true;
  2162.                 }
  2163.                 
  2164.                 array_push($tmp, $t, $supplier, $area);
  2165.                 array_push($technicians, $tmp);
  2166.             }
  2167.         }
  2169.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  2170.             
  2171.             // TICKET - MODIFICA OPERAZIONE
  2172.             $formOperationEdit = $formFactory->createNamed("form_operation", TicketOperationType::class, $ticket, array('supplierId' => $ticket->getSupplier()->getId()));
  2173.             $formOperationEdit->handleRequest($request);
  2175.             if($formOperationEdit->isSubmitted()){
  2177.                 $valid = ValidationService::validateNotBlank($validator, $formOperationEdit->get("operation"));
  2179.                 if($valid && $formOperationEdit->isValid()){
  2180.                    
  2181.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  2182.                     if($error){
  2183.                         $this->addFlash('notice_warning', "Nessuna tariffa trovata per questa operazione!");
  2184.                         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2185.                     }
  2186.                     $em->flush();
  2188.                     $this->addFlash('notice_success', "Operazione aggiornata!");
  2189.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2190.                 }
  2191.                 else{
  2192.                     $session->set('openModalOperationEdit', true);
  2193.                 }
  2194.             }
  2196.             // TICKET - MODIFICA TARIFFA ASSEGNATA
  2197.             $operationTariffId = null;
  2198.             if($ticket->getOperationTariffAmount() != null)
  2199.                 $operationTariffId = $ticket->getOperationTariffAmount()->getTariff()->getId();
  2200.             else{
  2201.                 foreach($ticket->getOperation()->getTariffs() as $tar){
  2202.                     $zips = array();
  2203.                     foreach($tar->getZips() as $arrayZip)
  2204.                         array_push($zips, $arrayZip[1]);
  2206.                     if($tar->getIdProvince() == $ticket->getIdProvince() && ($tar->isAllZip() || in_array($ticket->getZip(), $zips))){
  2207.                         $operationTariffId = $tar->getId();
  2208.                         break;
  2209.                     }
  2210.                 }
  2211.             }
  2213.             $formOperationTariffAmount = $formFactory->createNamed("form_operation_tariff_amount", TicketOperationTariffAmountType::class, $ticket, array('operationTariffId' => $operationTariffId));
  2214.             $formOperationTariffAmount->handleRequest($request);
  2216.             if($formOperationTariffAmount->isSubmitted()){
  2217.                 $valid = ValidationService::validateNotBlank($validator, $formOperationTariffAmount->get('operationTariffAmount'));
  2218.                 
  2219.                 if($valid && $formOperationTariffAmount->isValid()){
  2220.                     $amountTechnician = "0.00";
  2221.                     $ota = $em->getRepository('App\Entity\Slave\OperationTariffAmount')->findOneById($formOperationTariffAmount->get('operationTariffAmount')->getData());
  2222.                     $ticket->setOperationTariffAmount($ota);
  2223.                     foreach($ota->getTechnicianAreas() as $jttaota){
  2224.                         if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId()){
  2225.                             $amountTechnician = $jttaota->getAmount();
  2226.                             break;
  2227.                         }
  2228.                     }
  2229.                     foreach($ticket->getInterventions() as $i){
  2230.                         $i->setAmount($ota->getAmount());
  2231.                         $i->setAmountTechnician($amountTechnician);
  2232.                     }
  2233.                     if($ticket->getUavOperationTariffAmount() == null){
  2234.                         $uavOt = null;
  2235.                         foreach($ticket->getSupplier()->getOperations() as $op){
  2236.                             if($op->isUav()){
  2237.                                 $uavOt = $op;
  2238.                                 break;
  2239.                             }
  2240.                         }
  2241.                         foreach($uavOt->getTariffs() as $uavTar){
  2242.                             $zips = array();
  2243.                             foreach($uavTar->getZips() as $arrayZip)
  2244.                                 array_push($zips, $arrayZip[1]);
  2245.                 
  2246.                             if($uavTar->getIdProvince() == $ticket->getIdProvince() && ($uavTar->isAllZip() || in_array($ticket->getZip(), $zips))){
  2247.                                 $uavTariff = $uavTar;
  2248.                                 break;
  2249.                             }
  2250.                         }
  2251.                         $ticket->setUavOperationTariffAmount($uavTariff->getStandardAmount());
  2252.                     }
  2253.                     $em->flush();
  2254.                     $this->addFlash('notice_success', "Tariffa aggiornata!");
  2255.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2256.                 }
  2257.                 else{
  2258.                     $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2259.                     $session->set('openModalTariff', true);
  2260.                 }
  2261.             }
  2263.             // TICKET - ERRORI - FORNITORE
  2264.             $formErrorSupplier = $formFactory->createNamed("form_error_supplier", TicketErrorSupplierType::class, $ticket);
  2265.             $formErrorSupplier->handleRequest($request);
  2267.             if($formErrorSupplier->isSubmitted()){
  2268.                 
  2269.                 $valid = ValidationService::validateNotBlank($validator, $formErrorSupplier->get("supplier"));
  2271.                 if($valid && $formErrorSupplier->isValid()){
  2273.                     $ticket->setOperation($formErrorSupplier->get("supplier")->getData()->getOperationMaintenance());
  2274.                     $em->flush();
  2276.                     $error = true;
  2277.                     if($ticket->getClient()) $error = TicketService::ticketMapClient($em, $ticket);
  2278.                     if(!$error) $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ticket);
  2279.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ticket);
  2280.                     if(!$error){
  2281.                         $ticket->setSystemError(false);
  2282.                         $ticket->setSystemErrorDetails(null);
  2283.                     }
  2284.                     $em->flush();
  2286.                     $this->addFlash('notice_success', "Ticket aggiornato!");
  2287.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2288.                 }
  2289.             }
  2291.             // TICKET - ERRORI - OPERAZIONE
  2292.             $supplierId = 0;
  2293.             if($ticket->getSupplier() != null)
  2294.                 $supplierId = $ticket->getSupplier()->getId();
  2295.             
  2296.             $formErrorOperation = $formFactory->createNamed("form_error_operation", TicketErrorOperationType::class, $ticket, array('supplierId' => $supplierId));
  2297.             $formErrorOperation->handleRequest($request);
  2299.             if($formErrorOperation->isSubmitted()){
  2300.                 
  2301.                 $valid = ValidationService::validateNotBlank($validator, $formErrorOperation->get("operation"));
  2303.                 if($valid && $formErrorOperation->isValid()){
  2305.                     $em->flush();
  2306.                     if($ticket->getClient())
  2307.                         $error = TicketService::ticketMapClient($em, $ticket);
  2308.                     if(!$error) $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ticket);
  2309.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ticket);
  2310.                     if(!$error){
  2311.                         $ticket->setSystemError(false);
  2312.                         $ticket->setSystemErrorDetails(null);
  2313.                     }
  2314.                     $em->flush();
  2316.                     $this->addFlash('notice_success', "Ticket aggiornato!");
  2317.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2318.                 }
  2319.             }
  2320.                         
  2321.             // TICKET - ERRORI - CHIAVI COLONNE
  2322.             $formErrorKeyMapping = $formFactory->createNamed("form_operation_keys_mapping", OperationKeysMappingType::class, $ticket->getOperation());
  2323.             $formErrorKeyMapping->handleRequest($request);
  2325.             if($formErrorKeyMapping->isSubmitted()){
  2327.                 $valid = true;
  2328.                 foreach($formErrorKeyMapping->get('keyMappings') as $keyMapping){
  2329.                     if($valid && $keyMapping->get('keyRequired')->getData()) $valid = ValidationService::validateNotBlank($validator, $keyMapping->get('mappingValue'));
  2330.                 }
  2332.                 if($valid && $formErrorKeyMapping->isValid()){
  2334.                     $em->flush();
  2335.                     $operationTickets = $em->getRepository('App\Entity\Slave\Ticket')->findByOperationAndSystemError($ticket->getOperation(), true);
  2336.                     foreach($operationTickets as $ot){
  2337.                         $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ot);
  2338.                         if(!$error) $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ot);
  2339.                         if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ot);
  2340.                         if(!$error){
  2341.                             $ot->setSystemError(false);
  2342.                             $ot->setSystemErrorDetails(null);
  2343.                         }
  2344.                     }
  2345.                     $em->flush();
  2347.                     $this->addFlash('notice_success', "Mappatura campi ticket aggiornata!");
  2348.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2349.                 }
  2350.             }
  2352.             // TICKET - ERRORI - MODIFICA PROVINCIA
  2353.             $formErrorProvince = $formFactory->createNamed("form_error_province", TicketErrorProvinceType::class, $ticket);
  2354.             $formErrorProvince->handleRequest($request);
  2356.             if($formErrorProvince->isSubmitted()){
  2358.                 $valid = ValidationService::validateNotBlank($validator, $formErrorProvince->get('idProvince'));
  2360.                 if($formErrorProvince->isValid() && $valid){
  2362.                     $ticket->setIdProvince($formErrorProvince->get('idProvince')->getData()->getId());
  2363.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  2364.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ticket);
  2365.                     if(!$error){
  2366.                         $ticket->setSystemError(false);
  2367.                         $ticket->setSystemErrorSlug(null);
  2368.                     }
  2369.                     $em->flush();
  2371.                     $this->addFlash('notice_success', "Provincia ticket aggiornata!");
  2372.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2373.                 }
  2374.             }
  2376.             // TICKET - ERRORI - MODIFICA INDIRIZZO
  2377.             $formErrorAddress = $formFactory->createNamed("form_error_address", TicketErrorAddressType::class, $ticket);
  2378.             $formErrorAddress->handleRequest($request);
  2380.             if($formErrorAddress->isSubmitted()){
  2382.                 if($formErrorAddress->isValid()){
  2384.                     $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($formErrorAddress->get('cityId')->getData());
  2385.                     $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($formErrorAddress->get('zip')->getData());
  2386.                     $ticket->setIdCity($city->getId());
  2387.                     $ticket->setIdProvince($city->getProvince()->getId());
  2388.                     $ticket->setZip($zip->getCode());
  2389.                     $ticket->setSystemError(false);
  2390.                     $ticket->setSystemErrorDetails(null);
  2391.                     
  2392.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  2393.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ticket, $mailer);
  2394.                     if(!$error){
  2395.                         $ticket->setSystemError(false);
  2396.                         $ticket->setSystemErrorSlug(null);
  2397.                     }
  2398.                     $em->flush();
  2400.                     $this->addFlash('notice_success', "Indirizzo ticket aggiornato!");
  2401.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2402.                 }
  2403.             }
  2405.             // TICKET - DATA SCADENZA - MODIFICA
  2406.             $formExpirationDatetimeEdit = $formFactory->createNamed("form_expiration_edit", TicketExpirationEditType::class, $ticket);
  2407.             $formExpirationDatetimeEdit->handleRequest($request);
  2409.             if($formExpirationDatetimeEdit->isSubmitted()){
  2411.                 $valid = true;
  2412.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("date"));
  2413.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("timeHour"));
  2414.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("timeMinute"));
  2416.                 if($valid && $formExpirationDatetimeEdit->isValid()){
  2418.                     $datetime = date_create_from_format("d-m-Y H:i", $formExpirationDatetimeEdit->get('date')->getData()->format('d-m-Y').' '.$formExpirationDatetimeEdit->get('timeHour')->getData().':'.$formExpirationDatetimeEdit->get('timeMinute')->getData());
  2419.                     $ticket->setDatetimeExpiration($datetime);
  2420.                     $em->flush();
  2422.                     $this->addFlash('notice_success', "Data scadenza aggiornata!");
  2423.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2424.                 }
  2425.             }
  2426.             
  2427.             // TICKET - LETTERA DI VETTURA - MODIFICA
  2428.             $formWaybillEdit = $formFactory->createNamed("form_waybill_edit", TicketWaybillEditType::class, $ticket);
  2429.             $formWaybillEdit->handleRequest($request);
  2431.             if($formWaybillEdit->isSubmitted()){
  2433.                 if($formWaybillEdit->isValid()){
  2435.                     $em->flush();
  2437.                     $this->addFlash('notice_success', "Lettera di vettura aggiornata!");
  2438.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2439.                 }
  2440.             }
  2442.             // TICKET - SOSPENSIONE - MODIFICA
  2443.             $formSusEdit = $formFactory->createNamed("form_suspension_edit", TicketSuspensionEditType::class, $suspension);
  2444.             $formSusEdit->handleRequest($request);
  2446.             if($formSusEdit->isSubmitted()){
  2448.                 $valid = true;
  2449.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("dateFrom"));
  2450.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeFromHour"));
  2451.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeFromMinute"));
  2452.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("dateTo"));
  2453.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeToHour"));
  2454.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeToMinute"));
  2456.                 if($valid && $formSusEdit->isValid()){
  2458.                     $sus = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusEdit->get('id')->getData());
  2459.                     $datetimeFrom = date_create_from_format("d-m-Y H:i", $formSusEdit->get('dateFrom')->getData()->format('d-m-Y').' '.$formSusEdit->get('timeFromHour')->getData().':'.$formSusEdit->get('timeFromMinute')->getData());
  2460.                     $datetimeTo = date_create_from_format("d-m-Y H:i", $formSusEdit->get('dateTo')->getData()->format('d-m-Y').' '.$formSusEdit->get('timeToHour')->getData().':'.$formSusEdit->get('timeToMinute')->getData());
  2461.                     $sus->setDatetimeFrom($datetimeFrom);
  2462.                     $sus->setDatetimeTo($datetimeTo);
  2463.                     $em->flush();
  2465.                     $this->addFlash('notice_success', "Date sospensione aggiornate!");
  2466.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2467.                 }
  2468.             }
  2469.             
  2470.             // TICKET - SOSPENSIONE - APPROVARE/NON APPROVARE
  2471.             $formSusApprove = $formFactory->createNamed("form_suspension_approve", TicketSuspensionApproveType::class, $suspension);
  2472.             $formSusApprove->handleRequest($request);
  2474.             if($formSusApprove->isSubmitted()){
  2476.                 $valid = true;
  2477.                 if($formSusApprove->get("isApproved")->getData() == false) $valid = ValidationService::validateNotBlank($validator, $formSusApprove->get("refuseMotivation"));
  2479.                 if($valid && $formSusApprove->isValid()){
  2481.                     $sus = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusApprove->get('id')->getData());
  2482.                     $sus->setManaged(true);
  2483.                     $sus->setApproved($formSusApprove->get("isApproved")->getData());
  2485.                     if($sus->isApproved()){
  2486.                         $suspendedStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('suspended');
  2487.                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $suspendedStatus->getValue());
  2488.                         $ticket->setStatus($suspendedStatus);
  2489.                         if($sus->getIntervention()->getOutcomeType()->getSlug() == 'suspended'){
  2490.                             $subject = $this->params->get('subject_ticket_suspension_approved');
  2491.                             $template = "email/ticket_suspension_approved.html.twig";
  2492.                         }
  2493.                         else{
  2494.                             $subject = $this->params->get('subject_ticket_uav_approved');
  2495.                             $template = "email/ticket_uav_approved.html.twig";
  2496.                         }
  2497.                         $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  2498.                         if($settingUnlockSameTech->getValue() != 1){
  2499.                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), null);
  2500.                             $ticket->setTechnician(null);
  2501.                         }
  2502.                     }
  2503.                     else{
  2504.                         $assignedStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('assigned');
  2505.                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $assignedStatus->getValue());
  2506.                         $ticket->setStatus($assignedStatus);
  2507.                         $sus->setRefuseMotivation($formSusApprove->get("refuseMotivation")->getData());
  2508.                         $sus->setUnlocked(1);
  2509.                         $sus->setDatetimeTo(new \Datetime());
  2510.                         $sus->getIntervention()->setBillable(false);
  2512.                         if($sus->getIntervention()->getOutcomeType()->getSlug() == 'suspended'){
  2513.                             $subject = $this->params->get('subject_ticket_suspension_not_approved');
  2514.                             $template = "email/ticket_suspension_not_approved.html.twig";
  2515.                         }
  2516.                         else{
  2517.                             $subject = $this->params->get('subject_ticket_uav_not_approved');
  2518.                             $template = "email/ticket_uav_not_approved.html.twig";
  2519.                         }
  2520.                     }
  2521.                     $em->flush();
  2522.                     
  2523.                     $message = (new TemplatedEmail())
  2524.                         ->subject($subject.' '.$ticket->getNumber())
  2525.                         ->from($this->params->get('email_noreply'))
  2526.                         ->to($sus->getIntervention()->getTechnician()->getEmail())
  2527.                         ->htmlTemplate($template)
  2528.                         ->context(['company' => $company, 'ticket' => $ticket, 'suspension' => $sus]);
  2529.                     $mailer->send($message);
  2531.                     $this->addFlash('notice_success', "Stato sospensione aggiornato!");
  2532.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2533.                 }
  2534.                 else{                    
  2535.                     $session->set('openModalSuspensionApprove', true);
  2536.                     $session->set('openModalSuspensionApproveId', $formSusApprove->get('id')->getData());
  2537.                     $session->set('openModalSuspensionApproveIs', $formSusApprove->get('isApproved')->getData());
  2538.                 }
  2539.             }
  2540.                         
  2541.             // INTERVENTO - MODIFICA % FUORI SLA E MESE DI FATTURAZIONE
  2542.             $intervention = new Intervention();
  2543.             $formInterventionSla = $formFactory->createNamed("form_intervention_sla", InterventionSlaType::class, $intervention);
  2544.             $formInterventionSla->handleRequest($request);
  2546.             if($formInterventionSla->isSubmitted()){
  2548.                 if($formInterventionSla->isValid()){
  2550.                     $editIntervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($formInterventionSla->get('id')->getData());
  2551.                     if($formInterventionSla->get('slaOutboundPercentage')->getData() != null)
  2552.                         $editIntervention->setSlaOutboundPercentage($formInterventionSla->get('slaOutboundPercentage')->getData());
  2553.                     
  2554.                     $datetimeBilling = date_create_from_format('d-m-Y H:i:s', $formInterventionSla->get('dateBilling')->getData()->format('d-m-Y').' 00:00:00');
  2555.                     $editIntervention->setDatetimeBilling($datetimeBilling);
  2556.                     
  2557.                     $em->flush();
  2558.                     $this->addFlash('notice_success', "Dati aggiornati!");
  2559.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2560.                 }
  2561.                 else{
  2562.                     $session->set('openModalInterventionSla', true);
  2563.                     $session->set('openModalInterventionSlaId', $formInterventionSla->get('id')->getData());
  2564.                 }
  2565.             }
  2567.             // TICKET - ELIMINA
  2568.             $formDelete = $formFactory->createNamed("form_ticket_delete", TicketDeleteType::class, $ticket);
  2569.             $formDelete->handleRequest($request);
  2571.             if($formDelete->isSubmitted()){
  2573.                 $valid = ValidationService::validateNotBlank($validator, $formDelete->get('password'));
  2575.                 if($valid && !($passwordHasher->isPasswordValid($this->getUser(), $formDelete->get('password')->getData()))){
  2576.                     $valid = false;
  2577.                     $formDelete->get('password')->addError(new FormError('Password errata!'));
  2578.                 }
  2580.                 if($valid && $formDelete->isValid()){
  2581.                     
  2582.                     foreach($ticket->getInterventions() as $intervention){
  2583.                         if($intervention->getSuspension() != null)
  2584.                             $em->remove($intervention->getSuspension());
  2585.                         $em->remove($intervention);
  2586.                     }
  2587.                     
  2588.                     $this->deleteTicketAndConnectedValues($em, $ticket);
  2589.                     $em->flush();
  2591.                     $this->addFlash('notice_success', "Ticket eliminato correttamente!");
  2592.                     return $this->redirectToRoute('user_ticket_list');
  2593.                 }
  2594.                 else
  2595.                     $session->set('openDeleteModal', true);
  2596.             }
  2597.             
  2598.             return $this->render('role/user/ticket/sheet.html.twig', array(
  2599.                 'company' => $company,
  2600.                 'ticket' => $ticket,
  2601.                 'cities' => $cities,
  2602.                 'technicians' => $technicians,
  2603.                 'displayJsonReport' => $displayJsonReport,
  2604.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  2605.                 'settingBackOffice' => $settingBackOffice->getValue(),
  2606.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  2607.                 'settingTechnicianExchangeTickets' => $settingTechnicianExchangeTickets->getValue(),
  2608.                 'formAddressEdit' => $formAddressEdit->createView(),
  2609.                 'formClientEdit' => $formClientEdit->createView(),
  2610.                 'formDelete' => $formDelete->createView(),
  2611.                 'formErrorAddress' => $formErrorAddress->createView(),
  2612.                 'formErrorKeyMapping' => $formErrorKeyMapping->createView(),
  2613.                 'formErrorOperation' => $formErrorOperation->createView(),
  2614.                 'formErrorProvince' => $formErrorProvince->createView(),
  2615.                 'formErrorSupplier' => $formErrorSupplier->createView(),
  2616.                 'formExpirationDatetimeEdit' => $formExpirationDatetimeEdit->createView(),
  2617.                 'formWaybillEdit' => $formWaybillEdit->createView(),
  2618.                 'formExtraEdit' => $formExtraEdit->createView(),
  2619.                 'formExtraNew' => $formExtraNew->createView(),
  2620.                 'formInterventionSla' => $formInterventionSla->createView(),
  2621.                 'formOperationEdit' => $formOperationEdit->createView(),
  2622.                 'formOperationTariffAmount' => $formOperationTariffAmount->createView(),
  2623.                 'formSusApprove' => $formSusApprove->createView(),
  2624.                 'formSusEdit' => $formSusEdit->createView(),
  2625.                 'formSusUnlock' => $formSusUnlock->createView(),
  2626.                 'formReminderNew' => $formReminderNew->createView(),
  2627.                 'formReminderEdit' => $formReminderEdit->createView()
  2628.             ));
  2629.         }
  2630.         else{
  2631.             return $this->render('role/user/ticket/sheet.html.twig', array(
  2632.                 'company' => $company,
  2633.                 'ticket' => $ticket,
  2634.                 'cities' => $cities,
  2635.                 'technicians' => $technicians,
  2636.                 'displayJsonReport' => $displayJsonReport,
  2637.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  2638.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  2639.                 'settingTechnicianExchangeTickets' => $settingTechnicianExchangeTickets->getValue(),
  2640.                 'formClientEdit' => $formClientEdit->createView(),
  2641.                 'settingBackOffice' => $settingBackOffice->getValue(),
  2642.                 'formAddressEdit' => $formAddressEdit->createView(),
  2643.                 'formSusUnlock' => $formSusUnlock->createView(),
  2644.                 'formExtraNew' => $formExtraNew->createView(),
  2645.                 'formExtraEdit' => $formExtraEdit->createView(),
  2646.                 'formReminderNew' => $formReminderNew->createView(),
  2647.                 'formReminderEdit' => $formReminderEdit->createView()
  2648.             ));
  2649.         }
  2650.     }
  2652.     /**
  2653.      * @Route("/{ticketId}/scheda/aggiorna-dati", name="user_ticket_sheet_update_data")
  2654.      * @Security("is_granted('edit', 'ticket')")
  2655.      */
  2656.     public function userTicketSheetUpdateData($ticketId, Request $request, MailerInterface $mailer)
  2657.     {
  2658.         $em = $this->mr->getManager('slave');
  2659.         $emMaster = $this->mr->getManager('master');
  2660.         $session = $request->getSession();
  2661.         $session->remove('ticket_id_city_alias');
  2662.         $company = $emMaster->getRepository("App\Entity\Master\Company")->findOneById($session->get('companyId'));
  2663.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2664.         $operationTickets = $em->getRepository('App\Entity\Slave\Ticket')->findByOperationAndSystemError($ticket->getOperation(), true);
  2665.         $toAssignStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('to_assign');
  2666.         foreach($operationTickets as $ot){
  2667.             if($ot->getClient() == null)
  2668.                 $error = TicketService::ticketMapClient($em, $ot);
  2669.             $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ot);
  2670.             if(!$error) $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ot);
  2671.             if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ot, $mailer);
  2672.             if(!$error){
  2673.                 $ot->setSystemError(false);
  2674.                 $ot->setSystemErrorDetails(null);
  2675.                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $toAssignStatus->getValue());
  2676.                 $ot->setStatus($toAssignStatus);
  2677.             }
  2678.         }
  2679.         $em->flush();
  2680.         $this->addFlash('notice_success', "Dati aggiornati");
  2681.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2682.     }
  2684.     /**
  2685.      * @Route("/{ticketId}/reindirizza-configurazione-alias-citta", name="user_ticket_redirect_alias_city")
  2686.      * @Security("is_granted('edit', 'ticket')")
  2687.      */
  2688.     public function userTicketRedirectAliasCity($ticketId, Request $request)
  2689.     {    
  2690.         $em = $this->mr->getManager('slave');
  2691.         $session = $request->getSession();
  2692.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2693.         $keysRequired = $em->getRepository('App\Entity\Slave\OperationKeyMapping')->findByOperationAndRequired($ticket->getOperation()->getId(), true);
  2694.         foreach($keysRequired as $k){
  2695.             foreach(json_decode($ticket->getJson(), true) as $val){
  2696.                 if(array_key_exists($k->getMappingValue(), $val)){
  2697.                     switch($k->getTicketColumn()){
  2698.                         case 'Città': $cityName = $val[$k->getMappingValue()]; break;
  2699.                         default: break;
  2700.                     }
  2701.                 }
  2702.                 else{
  2703.                     $altKey = $k->displayMappingExtraValue("alt_key");
  2704.                     if(array_key_exists($altKey, $val)){
  2705.                         switch($k->getTicketColumn()){
  2706.                             case 'Città': $cityName = $val[$altKey]; break;
  2707.                             default: break;
  2708.                         }
  2709.                     }
  2710.                 }
  2711.             }
  2712.         }
  2713.                         
  2714.         $session->set('city_alias_value', $cityName);
  2715.         $session->set('ticket_id_city_alias', $ticket->getId());
  2716.         return $this->redirectToRoute('user_configuration_city_aliases');
  2717.     }
  2718.     
  2719.     /**
  2720.      * @Route("/{ticketId}/reindirizza-fornitore-operazione", name="user_ticket_redirect_supplier_operation")
  2721.      * @Security("is_granted('edit', 'ticket')")
  2722.      */
  2723.     public function userTicketRedirectSupplierOperation($ticketId, Request $request)
  2724.     {    
  2725.         $em = $this->mr->getManager('slave');
  2726.         $session = $request->getSession();
  2727.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2728.         $session->set('supplierId', $ticket->getSupplier()->getId());
  2729.         $session->set('operationId', $ticket->getOperation()->getId());
  2730.         return $this->redirectToRoute('user_anagraphic_supplier_operation_sheet', array('operationId' => $ticket->getOperation()->getId()));
  2731.     }
  2733.     /**
  2734.      * @Route("/fatturabile", name="user_ticket_billable")
  2735.      * @Security("is_granted('edit', 'ticket')")
  2736.      */
  2737.     public function userTicketBillable(Request $request)
  2738.     {    
  2739.         $em = $this->mr->getManager('slave');
  2740.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get("ticketId"));
  2741.         $ticket->setBillable(!$ticket->isBillable());
  2742.         $em->flush();
  2744.         $text = 'non fatturabile';
  2745.         if($ticket->isBillable())
  2746.             $text = 'da fatturare';
  2748.         $this->addFlash('notice_success', "Ticket reso ".$text."!");
  2749.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2750.     }
  2752.     /**
  2753.      * @Route("/processato", name="user_ticket_processed")
  2754.      * @Security("is_granted('edit', 'ticket')")
  2755.      */
  2756.     public function userTicketProcessed(Request $request)
  2757.     {    
  2758.         $em = $this->mr->getManager('slave');
  2759.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get("ticketId"));
  2760.         $ticket->setProcessed(!$ticket->isProcessed());
  2761.         $em->flush();
  2763.         $text = 'normale';
  2764.         if($ticket->isProcessed())
  2765.             $text = 'processato';
  2767.         $this->addFlash('notice_success', "Ticket reso ".$text."!");
  2768.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2769.     }    
  2770.     
  2771.     /**
  2772.      * @Route("/intervento/non-fatturabile", name="user_ticket_intervention_not_billable")
  2773.      * @Security("is_granted('edit', 'ticket')")
  2774.      */
  2775.     public function userTicketInterventionNotBillable(Request $request)
  2776.     {    
  2777.         $em = $this->mr->getManager('slave');
  2778.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get("interventionId"));
  2779.         $intervention->setBillable(!$intervention->isBillable());
  2780.         $em->flush();
  2782.         $text = 'non fatturabile';
  2783.         if($intervention->isBillable())
  2784.             $text = 'da fatturare';
  2786.         $this->addFlash('notice_success', "Intervento reso ".$text."!");
  2787.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $intervention->getTicket()->getId()));
  2788.     }
  2789.     
  2790.     /**
  2791.      * @Route("/intervento-extra/elimina", name="user_ticket_intervention_extra_delete")
  2792.      * @Security("is_granted('edit', 'ticket')")
  2793.      */
  2794.     public function userTicketInterventionExtraDelete(Request $request)
  2795.     {    
  2796.         $em = $this->mr->getManager('slave');
  2797.         $interventionExtra = $em->getRepository("App\Entity\Slave\InterventionExtra")->findOneById($request->request->get("interventionExtraDelId"));
  2798.         $ticketId = $interventionExtra->getIntervention()->getTicket()->getId();
  2799.         $em->remove($interventionExtra);
  2800.         $em->flush();
  2802.         $this->addFlash('notice_success', "Extra ticket eliminato");
  2803.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  2804.     }
  2805.     
  2806.     /**
  2807.      * @Route("/promemoria/elimina", name="user_ticket_reminder_delete")
  2808.      * @Security("is_granted('edit', 'ticket')")
  2809.      */
  2810.     public function userTicketReminderDelete(Request $request)
  2811.     {    
  2812.         $em = $this->mr->getManager('slave');
  2813.         $ticketReminder = $em->getRepository("App\Entity\Slave\TicketReminder")->findOneById($request->request->get("reminderDelId"));
  2814.         $ticketId = $ticketReminder->getTicket()->getId();
  2815.         $em->remove($ticketReminder);
  2816.         $em->flush();
  2818.         $this->addFlash('notice_success', "Reminder ticket eliminato");
  2819.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  2820.     }
  2821.     
  2822.     /**
  2823.      * @Route("/intervento-extra/invia-approva", name="user_ticket_intervention_extra_send_approve")
  2824.      * @Security("is_granted('edit', 'ticket')")
  2825.      */
  2826.     public function userTicketInterventionExtraSendApprove(Request $request)
  2827.     {    
  2828.         $em = $this->mr->getManager('slave');
  2829.         $interventionExtra = $em->getRepository("App\Entity\Slave\InterventionExtra")->findOneById($request->request->get("interventionExtraId"));
  2830.         $interventionExtra->setManaged(true);
  2831.         if($request->request->get('interventionExtraStatus') == 'approve')
  2832.             $interventionExtra->setApproved(true);
  2833.         else
  2834.             $interventionExtra->setApproved(false);
  2835.         $em->flush();
  2836.         $this->addFlash('notice_success', "Extra ticket aggiornato");
  2837.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $interventionExtra->getIntervention()->getTicket()->getId()));
  2838.     }
  2840.     // AZIONI AGENZIA
  2841.     /**
  2842.      * @Route("/scheda/tecnico-assegna", name="user_ticket_technician_assign")
  2843.      * @Security("is_granted('edit', 'ticket')")
  2844.      */
  2845.     public function userTicketTechnicianAssign(Request $request, MailerInterface $mailer)
  2846.     {    
  2847.         $em = $this->mr->getManager('slave');
  2848.         $technician = $em->getRepository("App\Entity\Slave\User")->findOneById($request->request->get('technicianId'));
  2850.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2851.         $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  2852.         $settingTechnicianSendAssignEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_technician_send_assign_email'));
  2853.         
  2854.         // Notifico il vecchio tecnico se impostazione attiva
  2855.         $oldTechnician = $ticket->getTechnician();
  2856.         $settingSendEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_technician_send_cancel_email'));
  2857.         if($oldTechnician != null && $settingSendEmail->getValue() == 1){
  2858.             $message = (new TemplatedEmail())
  2859.                 ->subject($this->params->get('subject_ticket_canceled').' '.$ticket->getNumber())
  2860.                 ->from($this->params->get('email_noreply'))
  2861.                 ->to($oldTechnician->getEmail())
  2862.                 ->htmlTemplate('email/ticket_canceled.html.twig')
  2863.                 ->context(['technician' => $oldTechnician, 'ticket' => $ticket]);
  2864.             $mailer->send($message);
  2865.         }
  2867.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), $technician);
  2868.         $ticket->setTechnician($technician);
  2869.         $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('assigned');
  2870.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusAssigned->getValue());
  2871.         $ticket->setStatus($statusAssigned);
  2872.         $em->flush();
  2874.         // Invio messaggio di notifica al tecnico
  2875.         if($settingTechnicianSendAssignEmail->getValue() == 1 && $ticket->getTechnician()->isAssignEmailActive()){
  2876.             $tickets = [];
  2877.             array_push($tickets, $ticket);
  2878.             $message = (new TemplatedEmail())
  2879.                 ->subject($this->params->get('subject_ticket_take_charge'))
  2880.                 ->from($this->params->get('email_noreply'))
  2881.                 ->to($ticket->getTechnician()->getEmail())
  2882.                 ->htmlTemplate('email/technician_tickets.html.twig')
  2883.                 ->context(['user' => $ticket->getTechnician(), 'tickets' => $tickets]);
  2884.             $mailer->send($message);
  2885.         }
  2887.         $this->addFlash('notice_success', "Ticket assegnato");
  2888.         if($this->getUser()->getAccountTypology() == "technician")
  2889.             return $this->redirectToRoute('user_ticket_list');
  2890.         else
  2891.             return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2892.     }
  2894.     /**
  2895.      * @Route("/scheda/cancella", name="user_ticket_cancel")
  2896.      * @Security("is_granted('edit', 'ticket')")
  2897.      */
  2898.     public function userTicketCancel(Request $request, MailerInterface $mailer)
  2899.     {    
  2900.         $em = $this->mr->getManager('slave');
  2901.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2902.         $statusCanceled = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'canceled'));
  2904.         // Notifico il tecnico se impostazione attiva
  2905.         $settingSendEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_technician_send_cancel_email'));
  2906.         if($settingSendEmail->getValue() == 1 && $ticket->getTechnician() != null && ($ticket->getStatus()->getSlug() != 'closed' && $ticket->getStatus()->getSlug() != 'closed_portal')){
  2907.             $message = (new TemplatedEmail())
  2908.                 ->subject($this->params->get('subject_ticket_canceled').' '.$ticket->getNumber())
  2909.                 ->from($this->params->get('email_noreply'))
  2910.                 ->to($ticket->getTechnician()->getEmail())
  2911.                 ->htmlTemplate('email/ticket_canceled.html.twig')
  2912.                 ->context(['technician' => $ticket->getTechnician(), 'ticket' => $ticket]);
  2913.             $mailer->send($message);
  2914.         }
  2915.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusCanceled->getValue());
  2916.         $ticket->setStatus($statusCanceled);
  2917.         $em->flush();
  2919.         $this->addFlash('notice_success', "Ticket annullato");
  2920.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2921.     }
  2922.     
  2923.     /**
  2924.      * @Route("/scheda/errato", name="user_ticket_wrong")
  2925.      * @Security("is_granted('edit', 'ticket')")
  2926.      */
  2927.     public function userTicketWrong(Request $request)
  2928.     {    
  2929.         $em = $this->mr->getManager('slave');
  2930.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2931.         $statusWrong = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'wrong'));
  2932.         
  2933.         $ticket->setSystemError(false);
  2934.         $ticket->setSystemErrorSlug(null);
  2935.         $ticket->setSystemErrorDetails(null);
  2936.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusWrong->getValue());
  2937.         $ticket->setStatus($statusWrong);
  2938.         $em->flush();
  2940.         $this->addFlash('notice_success', "Ticket spostato in errati");
  2941.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2942.     }
  2943.     
  2944.     /**
  2945.      * @Route("/scheda/ripristina", name="user_ticket_restore")
  2946.      * @Security("is_granted('edit', 'ticket')")
  2947.      */
  2948.     public function userTicketRestore(Request $request)
  2949.     {    
  2950.         $em = $this->mr->getManager('slave');
  2951.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2952.         $statusToAssign = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'to_assign'));
  2953.         $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  2954.         if($ticket->getTechnician() != null){
  2955.             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusAssigned->getValue());
  2956.             $ticket->setStatus($statusAssigned);
  2957.         }
  2958.         else{
  2959.             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusToAssign->getValue());  
  2960.             $ticket->setStatus($statusToAssign);
  2961.         }
  2962.         $em->flush();
  2964.         $this->addFlash('notice_success', "Ticket ripristinato");
  2965.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2966.     }
  2967.     
  2968.     /**
  2969.      * @Route("/scheda/prendi-in-carico", name="user_ticket_taken_charge")
  2970.      * @Security("is_granted('edit', 'ticket')")
  2971.      */
  2972.     public function userTicketTakenCharge(Request $request)
  2973.     {    
  2974.         $em = $this->mr->getManager('slave');
  2975.         $session = $request->getSession();
  2976.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2977.         $statusTakenCharge = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'taken_charge'));
  2978.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusTakenCharge->getValue());
  2979.         $ticket->setStatus($statusTakenCharge);
  2980.         $em->flush();
  2981.         $this->addFlash('notice_success', "Ticket ripreso in carico");
  2982.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2983.     }
  2984.     
  2985.     /**
  2986.      * @Route("/scheda/completa", name="user_ticket_close")
  2987.      * @Security("is_granted('edit', 'ticket')")
  2988.      */
  2989.     public function userTicketClose(Request $request)
  2990.     {    
  2991.         $em = $this->mr->getManager('slave');
  2992.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketClosedId'));
  2993.         $statusClosed = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed'));
  2994.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusClosed->getValue());
  2995.         $ticket->setStatus($statusClosed);
  2996.         $ticket->setClosedOnPortal(0);
  2997.         if ($request->request->get('origin') === 'portal') {
  2998.             $ticket->setDatetimeEnd(new \DateTime());
  2999.         }
  3000.         $em->flush();
  3001.         $this->addFlash('notice_success', "Ticket chiuso");
  3002.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  3003.     }
  3005.     /**
  3006.      * @Route("/scheda/chiuso-su-portale-fornitore", name="user_ticket_closed_on_portal")
  3007.      * @Security("is_granted('edit', 'ticket')")
  3008.      */
  3009.     public function userTicketCloseOnPortal(Request $request)
  3010.     {    
  3011.         $em = $this->mr->getManager('slave');
  3012.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketClosedPortalId'));
  3013.         $statusClosedOnPortal = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal'));
  3014.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusClosedOnPortal->getValue());
  3015.         $ticket->setStatus($statusClosedOnPortal);
  3016.         $ticket->setClosedOnPortal(1);
  3017.         $em->flush();
  3019.         $this->addFlash('notice_success', "Ticket contrassegnato come chiuso su portale cliente");
  3020.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  3021.     }
  3023.     // AZIONI TECNICO / AGENZIA SE SETTING TICKET_MANAGE == 1
  3024.     /**
  3025.      * @Route("/{ticketId}/scheda/prendi-in-carico", name="user_ticket_take_charge_single")
  3026.      * @Security("is_granted('edit', 'ticket')")
  3027.      */
  3028.     public function userTicketTakeChargeSingle($ticketId, Request $request)
  3029.     {    
  3030.         $em = $this->mr->getManager('slave');
  3031.         $session = $request->getSession();
  3032.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  3033.         $statusTakeCharge = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'taken_charge'));
  3034.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusTakeCharge->getValue());
  3035.         $ticket->setStatus($statusTakeCharge);
  3036.         $em->flush();
  3038.         $this->addFlash('notice_success', "Ticket preso in carico");
  3039.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  3040.     }
  3041.     
  3042.     /**
  3043.      * @Route("/{ticketId}/scheda/verbale-stampa", name="user_ticket_report_print_single")
  3044.      * @Security("is_granted('view', 'ticket')")
  3045.      */
  3046.     public function userTicketReportPrintSingle($ticketId, Request $request)
  3047.     {    
  3048.         $em = $this->mr->getManager('slave');
  3049.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  3050.         $matrixTickets = array();
  3051.         $jsonReportValues = array();
  3052.         $tmp = array();
  3054.         if($ticket->getJsonReport() != '[]'){
  3055.             $matrix = json_decode($ticket->getJsonReport(), true);
  3056.             foreach($matrix as $array)
  3057.                 foreach($array as $a){
  3058.                     $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($ticket->getSupplier()->getId(), array_keys($array)[0], $a);
  3059.                     $htmlToAdd = '';
  3060.                     if($tcv != null)
  3061.                         $htmlToAdd = ' ('.$tcv->getValue().')';
  3062.                     $jsonReportValues[array_keys($array)[0]] = $a.$htmlToAdd;
  3063.                 }
  3064.         }
  3065.         array_push($tmp, $ticket, $jsonReportValues);
  3066.         array_push($matrixTickets, $tmp);
  3068.         return $this->render('role/user/print/report.html.twig', array(
  3069.             'matrixTickets' => $matrixTickets,
  3070.             'backRoute' => 'sheet',
  3071.             'continueRoute' => 'sheet'
  3072.         ));
  3073.     }
  3075.     /**
  3076.      * @Route("/{ticketId}/scheda/verbali-stampati", name="user_ticket_report_printed_single")
  3077.      * @Security("is_granted('view', 'ticket')")
  3078.      */
  3079.     public function userTicketReportPrintedSingle(Request $request, $ticketId)
  3080.     {    
  3081.         $em = $this->mr->getManager('slave');
  3082.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  3083.         $ticket->setReportPrinted(true);
  3084.         $em->flush();
  3085.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));             
  3086.     }
  3088.     /**
  3089.      * @Route("/scheda/intervento/seleziona", name="user_ticket_intervention_select")
  3090.      * @Security("is_granted('edit', 'ticket')")
  3091.      */
  3092.     public function userTicketInterventionSelect(Request $request)
  3093.     {    
  3094.         $em = $this->mr->getManager('slave');
  3095.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  3096.         $outcomeType = $em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => $request->request->get('interventionOutcomeTypeSlug')));
  3097.         $today = new \Datetime();
  3099.         $intervention = new Intervention();
  3100.         $intervention->setTicket($ticket);
  3101.         $intervention->setOutcomeType($outcomeType);
  3102.         $intervention->setDatetime($today);
  3103.         $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  3104.         $em->persist($intervention);
  3105.         $em->flush();
  3107.         if($intervention->getOutcomeType()->getSlug() == 'completed'){
  3108.             // Completato --- Vado al seleziona attivita
  3109.             $warehouse = $em->getRepository('App\Entity\Slave\Warehouse')->findOneById($request->request->get('interventionWarehouseId'));
  3110.             $intervention->setWarehouse($warehouse);
  3111.             $em->flush();
  3112.             return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3113.         }
  3114.         else{
  3115.             // A vuoto/Sospeso --- Vado direttamente ai dettagli intervento
  3116.             return $this->redirectToRoute("user_ticket_intervention", array('interventionId' => $intervention->getId()));
  3117.         }
  3118.     }
  3120.     /**
  3121.      * @Route("/intervento-incompleto/elimina", name="user_ticket_intervention_delete")
  3122.      * @Security("is_granted('edit', 'ticket')")
  3123.      */
  3124.     public function userTicketInterventionDelete(Request $request)
  3125.     {    
  3126.         $em = $this->mr->getManager('slave');
  3127.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get("interventionDelId"));
  3128.         $ticket = $intervention->getTicket();
  3129.         $ticketId = $intervention->getTicket()->getId();
  3131.         foreach($intervention->getActivities() as $activity){
  3132.             // Withdraw
  3133.             if($activity->getProductWithdraw() != null){
  3134.                 // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  3135.                 if($activity->getProductWithdraw()->getIsAlreadyInserted('withdraw')){
  3136.                     $productToDelete = $activity->getProductWithdraw();
  3137.                     $activity->setProductWithdraw(null);
  3138.                     $this->deleteProductAlreadyInserted($em, $productToDelete);
  3139.                 }
  3140.                 else{
  3141.                     $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3142.                     $oldCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneById($intervention->getLastProductLog('condition')->getOldDataId());
  3143.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), null, 'status', $activity->getProductWithdraw()->getStatus()->getValue(), $oldStatus->getValue());
  3144.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), null, 'condition', $activity->getProductWithdraw()->getCondition()->getValue(), $oldCondition->getValue());
  3145.                     $activity->getProductWithdraw()->setStatus($oldStatus);
  3146.                     $activity->getProductWithdraw()->setCondition($oldCondition);
  3147.                     $activity->getProductWithdraw()->setTermid($ticket->getTermid());
  3148.                     ProductService::moveProductClient($em, $activity->getProductWithdraw(), $ticket->getClient()->getWarehouse());
  3149.                     ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), 'scan');
  3150.                 }
  3151.             }
  3152.             // Actual
  3153.             if($activity->getProductActual() != null){
  3154.                 // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  3155.                 if($activity->getProductActual()->getIsAlreadyInserted('actual')){
  3156.                     $productToDelete = $activity->getProductActual();
  3157.                     $activity->setProductActual(null);
  3158.                     $this->deleteProductAlreadyInserted($em, $productToDelete);
  3159.                 }
  3160.                 else{
  3161.                     $activity->getProductActual()->setTermid($ticket->getTermid());
  3162.                     ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  3163.                 }
  3164.             }
  3165.             // Installation
  3166.             if($activity->getProductInstallation() != null){
  3167.                 $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  3168.                 ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), $intervention, 'status', $activity->getProductInstallation()->getStatus()->getValue(), $oldStatus->getValue());
  3169.                 $activity->getProductInstallation()->setStatus($oldStatus);
  3170.                 $activity->getProductInstallation()->setTermid(null);
  3171.                 ProductService::moveProductClient($em, $activity->getProductInstallation(), $intervention->getWarehouse());
  3172.                 ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), 'scan');
  3173.             }
  3175.             $em->remove($activity);
  3176.         }
  3177.         foreach($intervention->getProductLogs() as $log){
  3178.             $log->setIntervention(null);
  3179.         }
  3180.         $em->flush();
  3182.         $em->remove($intervention);
  3183.         $em->flush();
  3185.         if($ticket->getInterventionCompleted() == null){
  3186.             $ticket->setDatetimeEnd(null);
  3187.             if($ticket->getStatus()->getSlug() == "closed" || $ticket->getStatus()->getSlug() == "closed_portal"){
  3188.                 $statusAssigned = $em->getRepository("App\Entity\Slave\TicketStatus")->findOneBySlug("assigned");
  3189.                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusAssigned->getValue());
  3190.                 $ticket->setStatus($statusAssigned);
  3191.             }
  3192.             $em->flush();
  3193.         }
  3195.         $this->addFlash('notice_success', "Intervento eliminato correttamente");
  3196.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  3197.     }
  3198.     
  3199.     /**
  3200.      * @Route("/{interventionId}/scheda/intervento/modifica", name="user_ticket_intervention_edit")
  3201.      * @Security("is_granted('edit', 'ticket')")
  3202.      */
  3203.     public function userTicketInterventionEdit($interventionId, Request $request)
  3204.     {    
  3205.         $em = $this->mr->getManager('slave');
  3206.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($interventionId);
  3207.         if($intervention->getOutcomeType()->getSlug() == 'completed')
  3208.             return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3209.         else
  3210.             return $this->redirectToRoute("user_ticket_intervention", array('interventionId' => $intervention->getId()));
  3211.     }
  3213.     /**
  3214.      * @Route("/{interventionId}/scheda/intervento/attivita-riassunto", name="user_ticket_intervention_activity_summary")
  3215.      * @Security("is_granted('edit', 'ticket')")
  3216.      */
  3217.     public function userTicketInterventionActivitySelect($interventionId, Request $request)
  3218.     {    
  3219.         $em = $this->mr->getManager('slave');
  3220.         $session = $request->getSession();
  3221.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3222.         $ticket = $intervention->getTicket();
  3223.         $components = $em->getRepository("App\Entity\Slave\ProductComponent")->findAll();
  3224.         // Se tecnico -> Escludo i tipi attività solo backoffice
  3225.         if($this->getUser()->getAccountTypology() == 'technician')
  3226.             $interventionActivityTypes = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findVisibleByOperationGroupAndOnlyBackoffice($ticket->getOperation()->getGroup()->getSlug(), false);
  3227.         else
  3228.             $interventionActivityTypes = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findVisibleByOperationGroupAndOnlyBackoffice($ticket->getOperation()->getGroup()->getSlug(), true);
  3230.         return $this->render('role/user/ticket/intervention/activity/summary.html.twig', array(
  3231.             'ticket' => $ticket,
  3232.             'components' => $components,
  3233.             'intervention' => $intervention,
  3234.             'interventionActivityTypes' => $interventionActivityTypes
  3235.         ));
  3236.     }
  3238.     /**
  3239.      * @Route("/scheda/intervento/attivita-cancella", name="user_ticket_intervention_activity_delete")
  3240.      * @Security("is_granted('edit', 'ticket')")
  3241.      */
  3242.     public function userTicketInterventionActivityDelete(Request $request)
  3243.     {    
  3244.         $em = $this->mr->getManager('slave');
  3245.         $session = $request->getSession();
  3246.         $activity = $em->getRepository("App\Entity\Slave\InterventionActivity")->findOneById($request->request->get('activityId'));
  3247.         $intervention = $activity->getIntervention();
  3248.         $ticket = $intervention->getTicket();
  3250.         // Withdraw
  3251.         if($activity->getProductWithdraw() != null){
  3252.             // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  3253.             if($activity->getProductWithdraw()->getIsAlreadyInserted('withdraw')){
  3254.                 $productToDelete = $activity->getProductWithdraw();
  3255.                 $activity->setProductWithdraw(null);
  3256.                 $this->deleteProductAlreadyInserted($em, $productToDelete);
  3257.             }
  3258.             else{
  3259.                 $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3260.                 $oldCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneById($intervention->getLastProductLog('condition')->getOldDataId());
  3261.                 ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), null, 'status', $activity->getProductWithdraw()->getStatus()->getValue(), $oldStatus->getValue());
  3262.                 $activity->getProductWithdraw()->setStatus($oldStatus);
  3263.                 if($oldCondition != null){
  3264.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), null, 'condition', $activity->getProductWithdraw()->getCondition()->getValue(), $oldCondition->getValue());
  3265.                     $activity->getProductWithdraw()->setCondition($oldCondition);
  3266.                 }
  3267.                 else{
  3268.                     $activity->getProductWithdraw()->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(['slug' => 'free']));
  3269.                 }
  3270.                 $activity->getProductWithdraw()->setTermid($ticket->getTermid());
  3271.                 ProductService::moveProductClient($em, $activity->getProductWithdraw(), $ticket->getClient()->getWarehouse());
  3272.                 ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), 'scan');
  3273.             }
  3274.         }
  3275.         // Actual
  3276.         if($activity->getProductActual() != null){
  3277.             // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  3278.             if($activity->getProductActual()->getIsAlreadyInserted('actual')){
  3279.                 $productToDelete = $activity->getProductActual();
  3280.                 $activity->setProductActual(null);
  3281.                 $this->deleteProductAlreadyInserted($em, $productToDelete);
  3282.             }
  3283.             else{
  3284.                 $activity->getProductActual()->setTermid($ticket->getTermid());
  3285.                 ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  3286.             }
  3287.         }
  3288.         // Installation
  3289.         if($activity->getProductInstallation() != null){
  3290.             $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  3291.             ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), $intervention, 'status', $activity->getProductInstallation()->getStatus()->getValue(), $oldStatus->getValue());
  3292.             $activity->getProductInstallation()->setStatus($oldStatus);
  3293.             $activity->getProductInstallation()->setTermid(null);
  3294.             ProductService::moveProductClient($em, $activity->getProductInstallation(), $intervention->getWarehouse());
  3295.             ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), 'scan');
  3296.         }
  3298.         $em->remove($activity);
  3299.         $em->flush();
  3301.         $this->addFlash('notice_success', 'Attivita eliminata correttamente!');
  3302.         return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3303.     }
  3305.     /**
  3306.      * @Route("/scheda/intervento/{interventionId}/attivita/{activityTypeId}", name="user_ticket_intervention_activity")
  3307.      * @Security("is_granted('edit', 'ticket')")
  3308.      */
  3309.     public function userTicketInterventionActivity($interventionId, $activityTypeId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory)
  3310.     {    
  3311.         $em = $this->mr->getManager('slave');
  3312.         $emMaster = $this->mr->getManager('master');
  3313.         $session = $request->getSession();
  3314.         $company = $emMaster->getRepository("App\Entity\Master\Company")->findOneById($session->get('companyId'));
  3315.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($activityTypeId);
  3316.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3317.         $ticket = $intervention->getTicket();
  3319.         $activity = new InterventionActivity();
  3320.         $form = $formFactory->createNamed("form_intervention_activity", InterventionActivityType::class, $activity);
  3321.         $form->handleRequest($request);
  3323.         if($form->isSubmitted()){
  3324.             
  3325.             $valid = FormValidatorService::validateInterventionActivity($validator, $form, $activityType, $ticket, $intervention, $em);
  3327.             if($valid && $form->isValid()){
  3328.             
  3329.                 $activity->setIntervention($intervention);
  3330.                 $activity->setType($activityType);
  3331.                 // Withdraw
  3332.                 if($activityType->isProducerWithdrawMandatory() || $activityType->isSupplierWithdrawMandatory()){
  3333.                     $withdrawProduct = $this->activityProductByType($em, $form, 'Withdraw', array($ticket->getSupplier()));
  3334.                     // Se cambia il modello lo aggiorno al prodotto che ho disinstallato
  3335.                     $withdrawModel = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('modelWithdrawId')->getData());
  3336.                     if($withdrawModel != null)
  3337.                         $withdrawProduct->setModel($withdrawModel);
  3338.                     $activity->setProductWithdraw($withdrawProduct);
  3339.                     if($activityType->isSupplierWithdrawMandatory()){
  3340.                         $activity->setSupplierWithdraw($form->get('supplierWithdraw')->getData());
  3341.                         $transferLogType = $form->get('scanOrManualSupplierWithdraw')->getData();
  3342.                     }
  3343.                     if($activityType->isProducerWithdrawMandatory()){
  3344.                         $activity->setProducerWithdraw($form->get('producerWithdraw')->getData());
  3345.                         $transferLogType = $form->get('scanOrManualProducerWithdraw')->getData();
  3346.                     }
  3347.                     $components = $em->getRepository('App\Entity\Slave\ProductComponent')->findAll();
  3348.                     $arrayComponents = array();
  3349.                     foreach($components as $c){
  3350.                         $cp = $request->request->get('component_'.$c->getId());
  3351.                         if($cp == 'on')
  3352.                             array_push($arrayComponents, $c->getId());
  3353.                     }
  3354.                     $activity->setComponents($arrayComponents);
  3355.                     $newStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available'));
  3356.                     $newCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'retired'));
  3357.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), $intervention, 'status', $activity->getProductWithdraw()->getStatus()->getValue(), $newStatus->getValue());
  3358.                     if($activity->getProductWithdraw()->getCondition() != null) ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), $intervention, 'condition', $activity->getProductWithdraw()->getCondition()->getValue(), $newCondition->getValue());
  3359.                     $activity->getProductWithdraw()->setStatus($newStatus);
  3360.                     $activity->getProductWithdraw()->setCondition($newCondition);
  3361.                     $activity->getProductWithdraw()->setTermid(null);
  3362.                     ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), $transferLogType);
  3363.                     ProductService::moveProductClient($em, $activity->getProductWithdraw(), $intervention->getWarehouse());
  3364.                 }
  3365.                 // Actual
  3366.                 if($activityType->isProducerActualMandatory() || $activityType->isSupplierActualMandatory()){
  3367.                     $actualProduct = $this->activityProductByType($em, $form, 'Actual', array($ticket->getSupplier()));
  3368.                     // Se cambia il modello lo aggiorno al prodotto che c'è installato 
  3369.                     // Questa azione potrebbe creare un problema se un tecnico installa qualcosa, poi fa un evento di aggiornamento dove cambia il modello, poi lo elimina, ha di fatto baypassato l'impossibilità del tecnico di cambiare modello ad un prodotto.
  3370.                     // In ogni caso, quando poi la merce torna in magazzino, viene sistemato il tutto, quindi non è un reale problema.
  3371.                     $actualModel = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('modelActualId')->getData());
  3372.                     if($actualModel != null)
  3373.                         $actualProduct->setModel($actualModel);
  3374.                     $activity->setProductActual($actualProduct);
  3375.                     if($activityType->isProducerActualMandatory()){
  3376.                         $activity->setProducerActual($form->get('producerActual')->getData());
  3377.                         $transferLogType = $form->get('scanOrManualProducerActual')->getData();
  3378.                     }
  3379.                     if($activityType->isSupplierActualMandatory()){
  3380.                         $activity->setSupplierActual($form->get('supplierActual')->getData());
  3381.                         $transferLogType = $form->get('scanOrManualSupplierActual')->getData();
  3382.                     }
  3383.                     $activity->getProductActual()->setTermid($ticket->getTermid());
  3384.                     ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  3385.                 }
  3386.                 // Installation
  3387.                 if($activityType->isProducerInstallationMandatory() || $activityType->isSupplierInstallationMandatory()){
  3388.                     $installationProduct = $this->activityProductByType($em, $form, 'Installation', array($ticket->getSupplier()));
  3389.                     // Il modello non cambia mai, perché viene dettato dal magazzino, quindi non consento la modifica
  3390.                     $activity->setProductInstallation($installationProduct);
  3391.                     if($activityType->isProducerInstallationMandatory()){
  3392.                         $activity->setProducerInstallation($form->get('producerInstallation')->getData());
  3393.                         $transferLogType = $form->get('scanOrManualProducerInstallation')->getData();
  3394.                     }
  3395.                     if($activityType->isSupplierInstallationMandatory()){
  3396.                         $activity->setSupplierInstallation($form->get('supplierInstallation')->getData());
  3397.                         $transferLogType = $form->get('scanOrManualSupplierInstallation')->getData();
  3398.                     }
  3399.                     $newStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3400.                     ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), $intervention, 'status', $activity->getProductInstallation()->getStatus()->getValue(), $newStatus->getValue());
  3401.                     $activity->getProductInstallation()->setStatus($newStatus);
  3402.                     $activity->getProductInstallation()->setTermid($ticket->getTermid());
  3403.                     ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), $transferLogType);
  3404.                     ProductService::moveProductClient($em, $activity->getProductInstallation(), $ticket->getClient()->getWarehouse());
  3405.                 }
  3406.                 $em->persist($activity);
  3407.                 $em->flush();
  3408.                 return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3409.             }
  3410.         }
  3412.         return $this->render('role/user/ticket/intervention/activity/single.html.twig', array(
  3413.             'company' => $company,
  3414.             'ticket' => $ticket,
  3415.             'intervention' => $intervention,
  3416.             'activityType' => $activityType,
  3417.             'isPos' => $activityType->isPos(),
  3418.             'form' => $form->createView()
  3419.         ));
  3420.     }
  3422.     /**
  3423.      * @Route("/scheda/intervento/attivita-prodotti-cerca-codice", name="user_ticket_intervention_activity_product_search_code")
  3424.      * @Security("is_granted('edit', 'ticket')")
  3425.      */
  3426.     public function userTicketInterventionActivityProductSearchCode(Request $request)
  3427.     {
  3428.         $em = $this->mr->getManager('slave');
  3429.         $session = $request->getSession();
  3430.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  3431.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($request->request->get('interventionId'));
  3432.         $interventionActivityType = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneById($request->request->get('activityTypeId'));
  3434.         $product = null;
  3435.         // Controllo se esiste il prodotto
  3436.         switch($request->request->get('type')){
  3437.             case 'producer_withdraw':
  3438.             case 'producer_installation':
  3439.             case 'producer_actual':
  3440.                 $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeProducer' => $request->request->get('code')));
  3441.                 break;
  3442.             case 'supplier_withdraw':
  3443.             case 'supplier_installation':
  3444.             case 'supplier_actual':
  3445.                 $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeSupplier' => $request->request->get('code')));
  3446.                 break;
  3447.             default: break;
  3448.         }
  3450.         $found = false;
  3451.         $json = '{';
  3453.         if($product != null){
  3454.             $found = true;
  3455.             $posAccessoryOk = false;
  3456.             $supplierOk = false;    
  3457.             $canMove = true;
  3459.             if($product->getModel()->isPos() == $interventionActivityType->isPos())
  3460.                 $posAccessoryOk = true;
  3462.             // Controllo se il fornitore del ticket è tra quelli del prodotto
  3463.             foreach($product->getSuppliers() as $supplier){
  3464.                 if($ticket->getSupplier()->getId() == $supplier->getId()){
  3465.                     $supplierOk = true;
  3466.                     break;
  3467.                 }
  3468.             }
  3470.             // Controllo se posso spostare il prodotto
  3471.             switch($request->request->get('type')){
  3472.                 case 'producer_withdraw':
  3473.                 case 'supplier_withdraw':
  3474.                 case 'producer_actual':
  3475.                 case 'supplier_actual':
  3476.                     $warehouse = $ticket->getClient()->getWarehouse();
  3477.                     break;
  3478.                 case 'producer_installation':
  3479.                 case 'supplier_installation':
  3480.                     $warehouse = $intervention->getWarehouse();
  3481.                     if($product->getStatus()->getSlug() != 'available')
  3482.                         $canMove = false;
  3483.                     break;
  3484.                 default: break;
  3485.             }
  3487.             $json.= '"id":"'.$product->getId().'", "model":'.json_encode($product->getModel()->getName()).', "codeProducer":"'.$product->getCodeProducer().'", "codeSupplier":"'.$product->getCodeSupplier().'", "supplierOk":"'.$supplierOk.'", "posAccessoryOk":"'.$posAccessoryOk.'",';
  3488.         
  3489.             if($product->getActualWarehouse()->getId() == $warehouse->getId())
  3490.                 $json.= '"otherWarehouse":"0", "type":"", "warehouse":"", "otherWarehouseId":"", "otherWarehouseNickname":"", "canMove":"'.$canMove.'"';
  3491.             else
  3492.                 $json.= '"otherWarehouse":"1","type":"'.$request->request->get('type').'","warehouse":"'.$warehouse->getId().'", "otherWarehouseId":"'.$product->getActualWarehouse()->getId().'", "otherWarehouseNickname":"'.$product->getActualWarehouse()->getNickname().'", "canMove":"'.$canMove.'"';
  3493.             
  3494.         }
  3495.         $json.= '}';
  3497.         return new Response(json_encode(array("code" => 200, "success" => true, "found" => $found, "product" => $json)));
  3498.     }
  3500.     /**
  3501.      * @Route("/scheda/intervento/attivita-prodotto-cerca", name="user_ticket_intervention_activity_product_search")
  3502.      * @Security("is_granted('edit', 'ticket')")
  3503.      */
  3504.     public function userTicketInterventionActivityProductSearch(Request $request)
  3505.     {    
  3506.         $em = $this->mr->getManager('slave');
  3507.         $session = $request->getSession();
  3508.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3509.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  3510.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get('interventionId'));
  3512.         $type = $request->request->get('type');
  3513.         $filter = $request->request->get('filter');
  3514.         $isPos = $request->request->get('isPos');
  3515.         $products = array();
  3517.         if($type == 'installation')
  3518.             $products = $em->getRepository('App\Entity\Slave\Product')->findByWarehouseSupplierAndIsPosWithFilter($intervention->getWarehouse()->getId(), $ticket->getSupplier()->getId(), $isPos, $filter);
  3519.         
  3520.         if($type == 'actual' || $type == 'withdraw')
  3521.             $products = $em->getRepository('App\Entity\Slave\Product')->findByWarehouseSupplierAndIsPosWithFilter($ticket->getClient()->getWarehouse()->getId(), $ticket->getSupplier()->getId(), $isPos, $filter);
  3523.         $first = true;
  3524.         $json = "[";
  3525.         foreach($products as $p){
  3526.             if($first) $first = false; else $json.= ',';
  3527.             $codeProducer = '"---"'; if($p->getCodeProducer() != null && $p->getCodeProducer() != '') $codeProducer = json_encode($p->getCodeProducer());
  3528.             $codeSupplier = '"---"'; if($p->getCodeSupplier() != null && $p->getCodeSupplier() != '') $codeSupplier = json_encode($p->getCodeSupplier());
  3529.             $json.= '{"id":'.$p->getId().', "modelName":'.json_encode($p->getModel()->getName()).', "codeProducer":'.$codeProducer.', "codeSupplier":'.$codeSupplier.'}';
  3530.         }
  3531.         $json.= "]";
  3532.         
  3533.         return new Response(json_encode(array("code" => 200, "success" => true, "products" => $json)));
  3534.     }
  3535.     
  3536.     /**
  3537.      * @Route("/scheda/intervento/attivita-modello-cerca", name="user_ticket_intervention_activity_model_search")
  3538.      * @Security("is_granted('edit', 'ticket')")
  3539.      */
  3540.     public function userTicketInterventionActivityModelSearch(Request $request)
  3541.     {    
  3542.         $em = $this->mr->getManager('slave');
  3543.         $session = $request->getSession();
  3544.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3545.         $isPos = $request->request->get('isPos');
  3546.         $filter = $request->request->get('filter');
  3547.         $interventionId = $request->request->get('interventionId');
  3548.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3549.         
  3550.         $supplier = $intervention->getTicket()->getSupplier();
  3551.         $models = $em->getRepository('App\Entity\Slave\ProductModel')->findAllowedPosModel($isPos, $filter, $supplier);
  3552.                 
  3553.         $first = true;
  3554.         $json = "[";
  3555.         foreach($models as $m){
  3556.             if($first) $first = false; else $json.= ',';
  3557.             $json.= '{"id":'.$m->getId().', "name":'.json_encode($m->getName()).', "subcategory":'.json_encode($m->getSubcategory()->getName()).', "category":'.json_encode($m->getSubcategory()->getCategory()->getName()).', "producer":'.json_encode($m->getProducer()->getName()).'}';
  3558.         }
  3559.         $json.= "]";
  3560.       
  3561.         return new Response(json_encode(array("code" => 200, "success" => true, "models" => $json)));
  3562.     }
  3564.     /**
  3565.      * @Route("/scheda/intervento/attivita-modello-componenti", name="user_ticket_intervention_activity_model_components")
  3566.      * @Security("is_granted('edit', 'ticket')")
  3567.      */
  3568.     public function userTicketInterventionActivityModelComponents(Request $request)
  3569.     {    
  3570.         $em = $this->mr->getManager('slave');
  3571.         $session = $request->getSession();
  3572.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3573.         $model = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($request->request->get('modelId'));
  3574.                 
  3575.         $first = true;
  3576.         $json = "[";
  3577.         if($model != null){
  3578.             foreach($model->getComponents() as $c){
  3579.                 if($first) $first = false; else $json.= ',';
  3580.                 $json.= '{"id":"'.$c->getId().'", "name":"'.$c->getName().'"}';
  3581.             }
  3582.         }
  3583.         $json.= "]";
  3584.       
  3585.         return new Response(json_encode(array("code" => 200, "success" => true, "components" => $json)));
  3586.     }
  3588.     /**
  3589.      * @Route("/{interventionId}/scheda/intervento/attivita-sposta-prodotto", name="user_ticket_intervention_activity_move_product")
  3590.      * @Security("is_granted('edit', 'ticket')")
  3591.      */
  3592.     public function userTicketInterventionActivityMoveProduct(Request $request, $interventionId)
  3593.     {
  3594.         $em = $this->mr->getManager('slave');
  3595.         $session = $request->getSession();
  3596.         $type = $request->request->get('type');
  3597.         $product = $em->getRepository('App\Entity\Slave\Product')->findOneById($request->request->get('productId'));
  3598.         $oldStatus = $product->getStatus();
  3599.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($interventionId);
  3600.         if($type == "installation"){
  3601.             $statusNew = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  3602.             $warehouse = $intervention->getWarehouse();
  3603.             $product->setTermid(null);
  3604.             $product->setStatus($statusNew);
  3605.         }
  3606.         else{
  3607.             $statusNew = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3608.             $warehouse = $intervention->getTicket()->getClient()->getWarehouse();
  3609.             $product->setTermid($intervention->getTicket()->getTermid());
  3610.             $product->setStatus($statusNew);
  3611.         }
  3612.         
  3613.         if($oldStatus->getId() != $statusNew->getId())
  3614.             ProductService::createProductLog($em, $product, $this->getUser(), null, 'status', $statusNew->getValue(), $oldStatus->getValue());
  3616.         ProductService::createProductTransferLog($em, $product, null, $this->getUser(), $warehouse, new \Datetime(), 'forced');
  3617.         $product->setActualWarehouse($warehouse);
  3618.         $product->setDateLastTransfer(new \Datetime());
  3619.         $product->isToManage(false);
  3620.         $product->setToManagePriority(0);
  3621.         $em->flush();
  3622.         return new Response(json_encode(array("code" => 200, "success" => true)));
  3623.     }
  3624.     
  3625.     /**
  3626.      * @Route("/{interventionId}/scheda/intervento/dettagli", name="user_ticket_intervention")
  3627.      * @Security("is_granted('edit', 'ticket')")
  3628.      */
  3629.     public function userTicketIntervention($interventionId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs, MailerInterface $mailer)
  3630.     {    
  3631.         $em = $this->mr->getManager('slave');
  3632.         $emMaster = $this->mr->getManager('master');
  3633.         $session = $request->getSession();
  3634.         $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  3635.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3636.         $ticket = $intervention->getTicket();
  3638.         $settingCompletedDefault = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'outcome_completed_default'));
  3639.         $outcomeCompletedDefault = $em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneById($settingCompletedDefault->getValue());
  3641.         $form = $formFactory->createNamed("form_intervention", InterventionType::class, $intervention, array('typeSlug' => $intervention->getOutcomeType()->getSlug()));
  3642.         $form->handleRequest($request);
  3644.         if($form->isSubmitted()){
  3646.             [$valid, $interventionOutcome] = FormValidatorService::validateIntervention($em, $validator, $form, $intervention->getOutcomeType()->getSlug());
  3648.             if($valid && $form->isValid()){
  3650.                 $intervention->setTechnician($ticket->getTechnician());
  3651.                 $intervention->setOperator($this->getUser());
  3652.                 if($intervention->getOutcomeType()->getSlug() == "completed")
  3653.                     $datetime = date_create_from_format("d-m-Y H:i", $form->get('date')->getData()->format('d-m-Y').' '.$form->get('timeHour')->getData().':'.$form->get('timeMinute')->getData());
  3654.                 else
  3655.                     $datetime = new \Datetime();
  3656.                 
  3657.                 $intervention->setDatetime($datetime);
  3658.                 $intervention->setMotivation($form->get("motivation")->getData());
  3659.                 $em->persist($intervention);
  3661.                 switch($intervention->getOutcomeType()->getSlug()){
  3662.                     case 'suspended':
  3663.                     case 'empty':
  3664.                         // Inserisco la sospensione del ticket
  3665.                         $suspension = new TicketSuspension();
  3666.                         $suspension->setTicket($ticket);
  3667.                         $suspension->setIntervention($intervention);
  3668.                         $suspension->setDatetimeFrom(date_create_from_format("d-m-Y H:i", $form->get('dateFrom')->getData()->format('d-m-Y').' '.$form->get('timeFromHour')->getData().':'.$form->get('timeFromMinute')->getData()));
  3669.                         if($form->get('dateTo')->getData() != null && $form->get('timeToHour')->getData() != null && $form->get('timeToMinute')->getData() != null){
  3670.                             $suspension->setDatetimeTo(date_create_from_format("d-m-Y H:i", $form->get('dateTo')->getData()->format('d-m-Y').' '.$form->get('timeToHour')->getData().':'.$form->get('timeToMinute')->getData()));
  3671.                         }
  3672.                         $em->persist($suspension);
  3673.                         // Aggiorno dati intervento
  3674.                         if($interventionOutcome->isReferentRequired()) $intervention->setReferent($form->get("referent")->getData());
  3675.                         if($interventionOutcome->isPhoneRequired()) $intervention->setPhone($form->get("phone")->getData());
  3676.                         if($interventionOutcome->isPhotoRequired()) {
  3677.                             $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  3678.                             MediaService::uploadImage($fs, $form->get('file')->getData(), null, $uploadDir, $intervention, 'photo', 100, 1000, 200, true);
  3679.                         }
  3680.                         // SE empty -> Aggiungo costo UAV
  3681.                         if($intervention->getOutcomeType()->getSlug() == 'empty'){
  3682.                             $amountTechnician = null;
  3683.                             // Cerco tra gli UAV di quella provincia e di quell'utente
  3684.                             if($ticket->getUAVOperationTariffAmount() != null){
  3685.                                 foreach($ticket->getUAVOperationTariffAmount()->getTechnicianAreas() as $jttaota){
  3686.                                     if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId())
  3687.                                         $amountTechnician = $jttaota->getAmount();
  3688.                                 }
  3689.                             }
  3690.                             // SE non ho risultati -> Fuori zona metto 0.00
  3691.                             if($amountTechnician == null){
  3692.                                 $amountTechnician = '0.00';
  3693.                             }
  3694.                             $intervention->setAmount($ticket->getUAVOperationTariffAmount()->getAmount());
  3695.                             $intervention->setAmountTechnician($amountTechnician);
  3696.                         }
  3697.                         // Se account agenzia che gestisce -> approvo automaticamente sospensione --- Altrimenti metto in richiesta sospensione
  3698.                         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  3699.                             $suspension->setApproved(true);
  3700.                             $suspension->setManaged(true);
  3701.                     
  3702.                             $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  3703.                             if($settingUnlockSameTech->getValue() != 1){
  3704.                                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), null);
  3705.                                 $ticket->setTechnician(null);
  3706.                             }
  3707.                             $ticketStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  3708.                         }
  3709.                         else{
  3710.                             $ticketStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspension_request'));
  3711.                             if($intervention->getOutcomeType()->getSlug() == "suspended"){
  3712.                                 $settingAgencyEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_agency_email'));
  3713.                                 $subject = $this->params->get('subject_ticket_suspension_request');
  3714.                                 $template = "email/ticket_suspension_request.html.twig";
  3715.                             }
  3716.                             else{
  3717.                                 $settingAgencyEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_uav_agency_email'));
  3718.                                 $subject = $this->params->get('subject_ticket_uav_request');
  3719.                                 $template = "email/ticket_uav_request.html.twig";
  3720.                             }
  3721.                             if($settingAgencyEmail->getValue() != null){
  3722.                                 $emails = preg_split('/\,/', $settingAgencyEmail->getValue());
  3723.                                 foreach($emails as $email){
  3724.                                     $message = (new TemplatedEmail())
  3725.                                         ->subject($subject.' '.$ticket->getNumber())
  3726.                                         ->from($this->params->get('email_noreply'))
  3727.                                         ->to(rtrim(ltrim($email, " ")," "))
  3728.                                         ->htmlTemplate($template)
  3729.                                         ->context(['company' => $company, 'ticket' => $ticket, 'suspension' => $suspension]);
  3730.                                     $mailer->send($message);
  3731.                                 }
  3732.                             }
  3733.                         }
  3734.                         // Aggiorno stato ticket
  3735.                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $ticketStatus->getValue());
  3736.                         $ticket->setStatus($ticketStatus);
  3737.                         break;
  3738.                     case 'completed': 
  3739.                         // Chiudo il ticket
  3740.                         $statusClosed = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed'));
  3741.                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusClosed->getValue());
  3742.                         $ticket->setStatus($statusClosed);
  3743.                         $ticket->setDatetimeEnd($intervention->getDatetime());
  3745.                         // Cerco la jt del tecnico-operazione nell'area e setto l'amount
  3746.                         $amountTechnician = null;
  3747.                         foreach($ticket->getOperationTariffAmount()->getTechnicianAreas() as $jttaota){
  3748.                             if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId()){
  3749.                                 $amountTechnician = $jttaota->getAmount();
  3750.                                 break;
  3751.                             }
  3752.                         }
  3753.                         // Se non la trovo -> Fuori zona metto 0.00
  3754.                         if($amountTechnician == null){
  3755.                             $amountTechnician = '0.00';
  3756.                         }
  3757.                         $intervention->setAmount($ticket->getOperationTariffAmount()->getAmount());
  3758.                         $intervention->setAmountTechnician($amountTechnician);
  3759.                 
  3760.                         $this->addFlash('notice_success', 'Ticket completato!');
  3761.                         break;
  3762.                     default: break;
  3763.                 }
  3764.                 $em->flush();
  3766.                 $session->set('interventionId', $intervention->getId());
  3767.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  3768.             }
  3769.         }
  3771.         return $this->render('role/user/ticket/intervention/intervention.html.twig', array(
  3772.             'ticket' => $ticket,
  3773.             'intervention' => $intervention,
  3774.             'outcomeCompletedDefault' => $outcomeCompletedDefault,
  3775.             'form' => $form->createView()
  3776.         ));
  3777.     }
  3779.     /**
  3780.      * @Route("/scheda/intervento/esito-aggiorna", name="user_ticket_intervention_outcome_update")
  3781.      * @Security("is_granted('edit', 'ticket')")
  3782.      */
  3783.     public function userTicketInterventionOutcomeUpdate(Request $request)
  3784.     {    
  3785.         $em = $this->mr->getManager('slave');
  3786.         $interventionOutcome = $em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneById($request->request->get("outcomeId"));
  3787.         return new Response(json_encode(array(
  3788.             "code" => 200,
  3789.             "success" => true,
  3790.             "suspensionTo" => $interventionOutcome->isSuspensionToRequired(),
  3791.             "referent" => $interventionOutcome->isReferentRequired(),
  3792.             "motivation" => $interventionOutcome->isMotivationRequired(),
  3793.             "phone" => $interventionOutcome->isPhoneRequired(),
  3794.             "photo" => $interventionOutcome->isPhotoRequired()
  3795.         ))); 
  3796.     }
  3798.     /**
  3799.      * @Route("/sistema-duplicati", name="user_ticket_duplicate_to_wrong")
  3800.      */        
  3801.     public function userTicketDuplicateToWrong(Request $request)
  3802.     {    
  3803.         $em = $this->mr->getManager('slave');
  3805.         $wrongStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug("wrong");
  3806.         $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findAll();
  3807.         $ticketId = null;
  3808.         $skipId = array();
  3809.         $wrongTicketArray = array();
  3810.         foreach($tickets as $ticket){
  3811.             $ticketId = $ticket->getId();
  3812.             if(!in_array($ticketId, $skipId)){
  3813.                 foreach($tickets as $innerTicket){
  3814.                     if($ticketId != $innerTicket->getId() && $ticket->getNumber() == $innerTicket->getNumber() && $ticket->getTermid()->getCode() == $innerTicket->getTermid()->getCode() && $innerTicket->getStatus()->getId() < 4){
  3815.                         array_push($skipId, $innerTicket->getId());
  3816.                         array_push($wrongTicketArray, $ticket);
  3817.                     }
  3818.                 }
  3819.             }
  3820.         }
  3822.         foreach($wrongTicketArray as $wt){
  3823.             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $wt->getStatus(), $wrongStatus->getValue());
  3824.             $wt->setStatus($wrongStatus);
  3825.         }
  3826.         $em->flush();
  3828.         return $this->redirectToRoute("user_ticket_list");
  3829.     }
  3831.     /**
  3832.      * @Route("/sposta-temp", name="user_ticket_move_to_temp")
  3833.      */
  3834.     public function userTicketmoveToTemp(Request $request)
  3835.     {    
  3836.         $em = $this->mr->getManager('slave');
  3837.         $tempStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug("temp");
  3838.         $ticketArray = [];
  3840.         foreach($ticketArray as $array){
  3841.             $ts = $em->getRepository('App\Entity\Slave\Ticket')->findAllByNumber($array[0]);
  3842.             foreach($ts as $t){
  3843.                 if($t->getTermid()->getCode() == $array[1] && $t->getStatus()->getId() < 4){
  3844.                     TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $t->getStatus(), $tempStatus->getValue());
  3845.                     $t->setStatus($tempStatus);
  3846.                 }
  3847.             }
  3848.         }
  3850.         $em->flush();
  3851.         return $this->redirectToRoute("user_ticket_list");
  3852.     }
  3853. }