src/Controller/User/UserTicketController.php line 3126

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  1. <?php
  3. namespace App\Controller\User;
  5. use App\Entity\Master\CityAlias;
  6. use App\Entity\Slave\Client;
  7. use App\Entity\Slave\ClientPhone;
  8. use App\Entity\Slave\Product;
  9. use App\Entity\Slave\Intervention;
  10. use App\Entity\Slave\InterventionActivity;
  11. use App\Entity\Slave\InterventionExtra;
  12. use App\Entity\Slave\Termid;
  13. use App\Entity\Slave\Ticket;
  14. use App\Entity\Slave\TicketReminder;
  15. use App\Entity\Slave\TicketSuspension;
  16. use App\Entity\Slave\Warehouse;
  17. use App\Form\Base\DocumentType;
  18. use App\Form\Master\CityAliasType;
  19. use App\Form\Model\AssignTechnician;
  20. use App\Form\Model\Document;
  21. use App\Form\Model\ImportTicketsSuspend;
  22. use App\Form\Model\ImportTicketsSusUnlock;
  23. use App\Form\Model\ImportTicketCancels;
  24. use App\Form\Model\ImportTicketClosures;
  25. use App\Form\Model\ImportTicketIntervention;
  26. use App\Form\Model\ImportTicketNew;
  27. use App\Form\Slave\AssignTechnicianType;
  28. use App\Form\Slave\ClientEditType;
  29. use App\Form\Slave\InterventionType;
  30. use App\Form\Slave\InterventionActivityType;
  31. use App\Form\Slave\InterventionSlaType;
  32. use App\Form\Slave\InterventionExtraType;
  33. use App\Form\Slave\OperationKeysMappingType;
  34. use App\Form\Slave\TicketType;
  35. use App\Form\Slave\TicketAddressType;
  36. use App\Form\Slave\TicketErrorProvinceType;
  37. use App\Form\Slave\TicketErrorAddressType;
  38. use App\Form\Slave\TicketErrorSupplierType;
  39. use App\Form\Slave\TicketErrorOperationType;
  40. use App\Form\Slave\TicketDeleteType;
  41. use App\Form\Slave\TicketOperationType;
  42. use App\Form\Slave\TicketOperationTariffAmountType;
  43. use App\Form\Slave\TicketExpirationEditType;
  44. use App\Form\Slave\TicketWaybillEditType;
  45. use App\Form\Slave\TicketReminderType;
  46. use App\Form\Slave\TicketSuspensionEditType;
  47. use App\Form\Slave\TicketSuspensionApproveType;
  48. use App\Form\Slave\TicketSuspensionUnlockType;
  49. use App\Form\Slave\ImportTicketCancelsType;
  50. use App\Form\Slave\ImportTicketClosuresType;
  51. use App\Form\Slave\ImportTicketsSuspendType;
  52. use App\Form\Slave\ImportTicketsSusUnlockType;
  53. use App\Form\Slave\ImportTicketInterventionType;
  54. use App\Form\Slave\ImportTicketNewType;
  55. use App\Service\EncryptionService;
  56. use App\Service\FilterService;
  57. use App\Service\FormValidatorService;
  58. use App\Service\ImportService;
  59. use App\Service\MediaService;
  60. use App\Service\ProductService;
  61. use App\Service\TicketService;
  62. use App\Service\UtilitiesService;
  63. use App\Service\ValidationService;
  64. use Doctrine\Persistence\ManagerRegistry;
  65. use Knp\Snappy\Pdf;
  66. use Knp\Component\Pager\PaginatorInterface;
  67. use Sensio\Bundle\FrameworkExtraBundle\Configuration\Security;
  68. use Symfony\Bundle\FrameworkBundle\Controller\AbstractController;
  69. use Symfony\Bridge\Twig\Mime\TemplatedEmail;
  70. use Symfony\Component\DependencyInjection\ParameterBag\ParameterBagInterface;
  71. use Symfony\Component\Filesystem\Filesystem;
  72. use Symfony\Component\Form\FormError;
  73. use Symfony\Component\Form\FormFactoryInterface;
  74. use Symfony\Component\HttpFoundation\Request;
  75. use Symfony\Component\HttpFoundation\Response;
  76. use Symfony\Component\HttpFoundation\ResponseHeaderBag;
  77. use Symfony\Component\HttpFoundation\StreamedResponse;
  78. use Symfony\Component\Mailer\MailerInterface;
  79. use Symfony\Component\PasswordHasher\Hasher\UserPasswordHasherInterface;
  80. use Symfony\Component\Routing\Annotation\Route;
  81. use Symfony\Component\Validator\Validator\ValidatorInterface;
  83. /**
  84.  * @Route("/scrivania/ticket")
  85.  * @Security("is_granted('ROLE_USER') and is_granted('active', user) && is_granted('view', 'ticket')")
  86.  */
  87. class UserTicketController extends AbstractController
  88. {
  89.     private $mr;
  90.     private $params;
  92.     public function __construct(ManagerRegistry $mr, ParameterBagInterface $params){
  93.         $this->mr = $mr;
  94.         $this->params = $params;
  95.     }
  97.     public function activityProductByType($em, $form, $type, $suppliers){
  98.         if($form->get('product'.$type.'Id')->getData() != null){
  99.             $product = $em->getRepository('App\Entity\Slave\Product')->findOneById($form->get('product'.$type.'Id')->getData());
  100.         }
  101.         else{
  102.             $model = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('model'.$type.'Id')->getData());
  103.             switch($type){
  104.                 case 'Withdraw': 
  105.                     $status = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available'));
  106.                     $condition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken'));
  107.                     break;
  108.                 case 'Actual':
  109.                     $status = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  110.                     $condition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'free'));
  111.                     break;
  112.                 default: break;
  113.             }
  114.             $product = ProductService::createProduct($em, $model, $form->get('producer'.$type)->getData(), $form->get('supplier'.$type)->getData(), $suppliers, $status, $condition);
  115.         }
  116.         return $product;
  117.     }
  119.     public function importCheckFile($em, $validator, $form){
  120.         $row = 0;
  121.         $valid = true;
  122.         if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get('separator'));
  123.         if($valid) $valid = ValidationService::validateCsvDelimiter($form->get('file')->getData()->getPathName(), $form->get('separator')->getData(), $form->get('separator'));
  124.         if($valid) $valid = ValidationService::validateFile($validator, $form->get('path'), true, $form->get('file')->getData(), '10', array('csv', 'txt'));
  125.         if($valid && ($handle = fopen($form->get('file')->getData(), "r")) !== FALSE) {
  126.             while(($data = fgetcsv($handle, 2000, $form->get('separator')->getData())) !== FALSE) {
  127.                 $data = array_map("utf8_encode", $data);
  128.                 if($row > 0){
  129.                     $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  130.                     if($ticket == null){
  131.                         $valid = false;
  132.                         $form->get("path")->addError(new FormError("Ticket non trovato"));
  133.                         $this->addFlash('notice_danger', 'Il ticket presente alla riga '.$row.' con n° '.$data[0].' e termid '.$data[1].' non è stato trovato! Ricontrolla il file!');
  134.                         break;
  135.                     }
  136.                 }
  137.                 $row++;
  138.             }
  139.             fclose($handle);
  140.         }
  141.         return $valid;
  142.     }
  144.     public function importInterventionCreate($em, $ticket, $warehouse, $datetime){
  145.         $intervention = new Intervention();
  146.         $intervention->setTicket($ticket);
  147.         $intervention->setTechnician($ticket->getTechnician());
  148.         $intervention->setOperator($this->getUser());
  149.         $intervention->setOutcomeType($em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => 'completed')));
  150.         $intervention->setOutcome($em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneBy(array('slug' => 'completato-correttamente')));
  151.         $intervention->setWarehouse($warehouse);
  152.         $intervention->setDatetime($datetime);
  153.         $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$datetime->format('m').'-'.$datetime->format('Y').' 00:00:00'));
  154.         if($ticket->getOperationTariffAmount() != null)
  155.             $intervention->setAmount($ticket->getOperationTariffAmount()->getAmount());
  156.         $intervention->setAmountTechnician('0.00');
  157.         $intervention->setBillable(true);
  158.         $em->persist($intervention);
  159.         return $intervention;
  160.     }
  162.     public function importInterventionSearchProduct($em, $code, $supplier){
  163.         $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeProducer' => $code));
  164.         if($product == null)
  165.             $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeSupplier' => $code));
  166.         return $product;
  167.     }
  169.     public function importInterventionActivity($em, $ticket, $intervention, $activityType, $isDisi, $prodOld, $prodNew, $warehouse, $datetime){
  170.         $activity = new InterventionActivity();
  171.         $activity->setIntervention($intervention);
  172.         $activity->setType($activityType);
  173.         $skip = false;
  174.         if($prodOld != null && $prodNew != null && ($prodNew->getCodeProducer() == $prodOld->getCodeProducer() || $prodNew->getCodeProducer() == '0'.$prodOld->getCodeProducer()))
  175.             $skip = true;
  176.         if($prodOld != null){
  177.             $activity->setProductWithdraw($prodOld);
  178.             $activity->setProducerWithdraw($prodOld->getCodeProducer());
  179.             $activity->setSupplierWithdraw($prodOld->getCodeSupplier());
  180.             $newWarehouse = $warehouse;
  181.             if($prodOld->movedByDS())
  182.                 $newWarehouse = $prodOld->getActualWarehouse();
  183.             else{
  184.                 $prodOld->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available')));
  185.                 $prodOld->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken')));
  186.             }
  187.             $prodOld->setActualWarehouse($ticket->getClient()->getWarehouse());
  188.             ProductService::createProductTransferLog($em, $prodOld, null, $this->getUser(), $warehouse, $datetime, 'forced');
  189.             $prodOld->setActualWarehouse($newWarehouse);
  190.         }
  191.         if($prodNew != null && !$skip){
  192.             if($isDisi){
  193.                 $activity->setProductWithdraw($prodNew);
  194.                 $activity->setProducerWithdraw($prodNew->getCodeProducer());
  195.                 $activity->setSupplierWithdraw($prodNew->getCodeSupplier());
  196.                 $newWarehouse = $warehouse;
  197.                 if($prodNew->movedByDS())
  198.                     $newWarehouse = $prodNew->getActualWarehouse();
  199.                 else{
  200.                     $prodNew->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available')));
  201.                     $prodNew->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken')));
  202.                 }
  203.                 $prodNew->setActualWarehouse($ticket->getClient()->getWarehouse());
  204.                 ProductService::createProductTransferLog($em, $prodNew, null, $this->getUser(), $warehouse, $datetime, 'forced');
  205.                 $prodNew->setActualWarehouse($newWarehouse);
  206.             }
  207.             else{
  208.                 $activity->setProductInstallation($prodNew);
  209.                 $activity->setProducerInstallation($prodNew->getCodeProducer());
  210.                 $activity->setSupplierInstallation($prodNew->getCodeSupplier());
  211.                 $newWarehouse = $ticket->getClient()->getWarehouse();
  212.                 if($prodNew->movedByDS())
  213.                     $newWarehouse = $prodNew->getActualWarehouse();
  214.                 else{
  215.                     $prodNew->setTermid($ticket->getTermid());
  216.                     $prodNew->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use')));
  217.                     $prodNew->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'free')));
  218.                 }
  219.                 $prodNew->setActualWarehouse($warehouse);
  220.                 ProductService::createProductTransferLog($em, $prodNew, null, $this->getUser(), $ticket->getClient()->getWarehouse(), $datetime, 'forced');
  221.                 $prodNew->setActualWarehouse($newWarehouse);
  222.             }
  223.         }
  224.         $em->persist($activity);
  225.     }
  227.     public function deleteTicketAndConnectedValues($em, $ticket){
  228.         $termid = $ticket->getTermid();
  229.         $client = $ticket->getClient();
  230.         if($termid != null){
  231.             if(sizeof($termid->getTickets()) == 1){
  232.                 foreach($termid->getProducts() as $pr)
  233.                     $pr->setTermid(null);
  234.                 $em->remove($termid);
  235.             }
  236.         }
  237.         if($ticket->getClient() != null){
  238.             if(sizeof($client->getTermids()) == 1 && sizeof($client->getTickets()) == 1 && sizeof($client->getFiles()) == 0 && $client->getWarehouse()->canDelete()){
  239.                 foreach($client->getPhones() as $phone)
  240.                     $em->remove($phone);
  241.                 $em->remove($client->getWarehouse());
  242.                 $em->remove($client);
  243.             }
  244.         }
  245.         $em->remove($ticket);
  246.     }
  248.     public function deleteProductAlreadyInserted($em, $product){
  249.         foreach($product->getTransferLogs() as $transferLog)
  250.             $em->remove($transferLog);
  251.         foreach($product->getLogs() as $log)
  252.             $em->remove($log);
  253.         $em->remove($product);
  254.         $em->flush();
  255.     }
  257.     // SCRIVANIA
  258.         /**
  259.          * @Route("/sblocca-materiale-mancante", name="user_ticket_unlock_waiting_material")
  260.          */
  261.         public function userTicketUnlockWaitingMaterial(Request $request)
  262.         {    
  263.             $em = $this->mr->getManager('slave');
  264.             $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  266.             foreach($ticket->getSuspensions() as $s){
  267.                 if(!$s->isUnlocked())
  268.                     $suspension = $s;
  269.             }
  271.             $unlockCausal = "Ticket sbloccato per materiale mancante ricevuto";
  272.             $suspension->unlock($unlockCausal, new \DateTime(), $em);
  273.             $em->flush();
  275.             $response = array("code" => 200, "success" => true);
  276.             return new Response(json_encode($response)); 
  277.         }
  278.     //
  280.     // SCARICA
  281.         /**
  282.          * @Route("/scarica-da-email", name="user_ticket_download_email")
  283.          * @Security("is_granted('edit', 'ticket')")
  284.          */
  285.         public function userTicketDownloadEmail(Request $request)
  286.         {
  287.             $emMaster = $this->mr->getManager('master');
  288.             $session = $request->getSession();
  289.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  290.             $mailbox = "{in.postassl.it:993/imap/ssl}INBOX";
  291.             $mailboxOther = "{in.postassl.it:993/imap/ssl}INBOX.other";
  292.             $em = $this->mr->getManager('slave');
  294.             foreach($company->getMailers() as $mailer){
  296.                 $count = 0;
  297.                 $countTicket = 0;
  298.                 $countTicketError = 0;
  299.                 $inboxOther = imap_open($mailboxOther, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  300.                 imap_expunge($inboxOther); // Elimina le mail "marcate"
  301.                 imap_close($inboxOther); // Chiude la connessione
  302.                 
  303.                 $inbox = imap_open($mailbox, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  304.                 imap_expunge($inbox); // Elimina le mail "marcate"
  305.                 $emails = imap_search($inbox, 'ALL'); // Cerca tutte le email da leggere
  306.                 $testing = $this->params->get('ticket_download_testing');
  307.                 $error = false;
  309.                 if($emails){
  310.                     rsort($emails); // Ordino con la più nuova in cima
  311.                     foreach($emails as $email){
  312.                         if($count < 600){
  313.                             // INOLTRO A THEBURMANUTENZIONE@GMAIL.COM
  314.                             if($company->getCode() == "BBQV25"){
  315.                                 $overview = imap_fetch_overview($inbox, $email, 0);
  316.                                 $isRead = isset($overview[0]->seen) && $overview[0]->seen == 1;
  317.                                 if(!$isRead){
  318.                                     $header = imap_headerinfo($inbox, $email); // Gestisco l'header                            
  319.                                     // Serve per skippare le email che non hanno mittente o di spam
  320.                                     if(property_exists($header, 'from') && property_exists($header->from[0], 'host'))
  321.                                         $sender = $header->from[0]->mailbox."@".$header->from[0]->host;
  322.                                     if($sender == "thebur.manutenzioni@gmail.com"){
  323.                                         $body = imap_fetchbody($inbox, $email, 1);
  324.                                         $subject = $header->subject;
  325.                                         $to = 'thebur.integrations@gmail.com';
  326.         
  327.                                         $headers = "From: $sender\r\n";
  328.                                         $headers .= "Reply-To: $sender\r\n";
  329.                                         $headers .= "X-Mailer: PHP/" . phpversion();
  330.         
  331.                                         mail($to, $subject, $body, $headers);
  332.                                         imap_setflag_full($inbox, $email, "\\SEEN");
  333.                                     }
  334.                                 }
  335.                             }
  336.                             [$countTicket, $countTicketError] = TicketService::downloadTicket($em, $emMaster, $inbox, $email, $mailer, $testing, $company,$countTicket, $countTicketError);
  337.                         }
  338.                         else
  339.                             break;
  340.                         $count++;
  341.                     }
  342.                 }
  343.                 if(!$testing){
  344.                     imap_expunge($inbox); // Elimina le mail "marcate"
  345.                     imap_close($inbox); // Chiude la connessione
  346.                 }
  347.                 
  348.                 if($countTicketError > 0)
  349.                     $noticeType = "notice_warning";
  350.                 else
  351.                     $noticeType = "notice_success";
  353.                 $this->addFlash($noticeType, 'Casella '.$mailer->getUser().':<br>E-mail processate: '.$count.'<br>Ticket scaricati: '.$countTicket.'<br>Ticket con errori: '.$countTicketError);
  354.             }
  356.             return $this->redirectToRoute("user_ticket_list");
  357.         }
  358.         
  359.         /**
  360.          * @Route("/scarica-da-email-altro", name="user_ticket_download_email_other")
  361.          * @Security("is_granted('edit', 'ticket')")
  362.          */
  363.         public function userTicketDownloadEmailOther(Request $request)
  364.         {
  365.             $session = $request->getSession();
  366.             $emMaster = $this->mr->getManager('master');
  367.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  368.             $mailbox = "{in.postassl.it:993/imap/ssl}INBOX.other";
  369.             $mailboxIncoming = "{in.postassl.it:993/imap/ssl}INBOX";
  370.             $em = $this->mr->getManager('slave');
  371.             
  372.             foreach($company->getMailers() as $mailer){
  374.                 $count = 0;
  375.                 $countTicket = 0;
  376.                 $countTicketError = 0;
  377.                 $inboxIncoming = imap_open($mailboxIncoming, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  378.                 imap_expunge($inboxIncoming); // Elimina le mail "marcate"
  379.                 imap_close($inboxIncoming); // Chiude la connessione
  381.                 $inbox = imap_open($mailbox, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  382.                 imap_expunge($inbox); // Elimina le mail "marcate"
  383.                 $emails = imap_search($inbox, 'UNSEEN'); // Cerca tutte le email da leggere
  384.                 $testing = $this->params->get('ticket_download_testing');;
  385.                 $error = false;
  387.                 if($emails){
  388.                     rsort($emails); // Ordino con la più nuova in cima
  389.                     foreach($emails as $email){
  390.                         if($count < 600){
  391.                             // INOLTRO A THEBURMANUTENZIONE@GMAIL.COM
  392.                             if($company->getCode() == "BBQV25"){
  393.                                 $overview = imap_fetch_overview($inbox, $email, 0);
  394.                                 $isRead = isset($overview[0]->seen) && $overview[0]->seen == 1;
  395.                                 if(!$isRead){
  396.                                     $header = imap_headerinfo($inbox, $email); // Gestisco l'header                            
  397.                                     // Serve per skippare le email che non hanno mittente o di spam
  398.                                     if(property_exists($header, 'from') && property_exists($header->from[0], 'host'))
  399.                                         $sender = $header->from[0]->mailbox."@".$header->from[0]->host;
  400.                                     if($sender == "thebur.manutenzioni@gmail.com"){
  401.                                         $body = imap_fetchbody($inbox, $email, 1);
  402.                                         $subject = $header->subject;
  403.                                         $to = 'thebur.integrations@gmail.com';
  404.         
  405.                                         $headers = "From: $sender\r\n";
  406.                                         $headers .= "Reply-To: $sender\r\n";
  407.                                         $headers .= "X-Mailer: PHP/" . phpversion();
  408.         
  409.                                         mail($to, $subject, $body, $headers);
  410.                                         imap_setflag_full($inbox, $email, "\\SEEN");
  411.                                     }
  412.                                 }
  413.                             }
  414.                             [$countTicket, $countTicketError] = TicketService::downloadTicket($em, $emMaster, $inbox, $email, $mailer, $testing, $company,$countTicket, $countTicketError);
  415.                         }
  416.                         else
  417.                             break;
  418.                         $count++;
  419.                     }
  420.                 }
  421.                 if(!$testing){
  422.                     imap_expunge($inbox); // Elimina le mail "marcate"
  423.                     imap_close($inbox); // Chiude la connessione
  424.                 }
  425.                 
  426.                 if($countTicketError > 0)
  427.                     $noticeType = "notice_warning";
  428.                 else
  429.                     $noticeType = "notice_success";
  431.                 $this->addFlash($noticeType, 'Casella '.$mailer->getUser().':<br>E-mail processate: '.$count.'<br>Ticket scaricati: '.$countTicket.'<br>Ticket con errori: '.$countTicketError);
  432.             }
  434.             return $this->redirectToRoute("user_ticket_list");
  435.         }
  436.     //
  438.     // IMPORTA CSV
  439.         /**
  440.          * @Route("/importa", name="user_ticket_import")
  441.          * @Security("is_granted('edit', 'ticket')")
  442.          */
  443.         public function userTicketImport(Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs)
  444.         {    
  445.             $em = $this->mr->getManager('slave');
  446.             $emMaster = $this->mr->getManager('master');
  447.             $session = $request->getSession();
  448.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  449.             
  450.             $arraySuppliers = [];
  451.             $masterSuppliersIds = [];
  452.             foreach($company->getSuppliers() as $jtcs){
  453.                 array_push($masterSuppliersIds, $jtcs->getSupplier()->getId());
  454.             }
  455.             foreach($masterSuppliersIds as $sId){
  456.                 $supplier = $em->getRepository('App\Entity\Slave\Supplier')->findOneBy(['idSupplier' => $sId]);
  457.                 if($supplier != null){
  458.                     switch($supplier->getSlug()){
  459.                         case 'demis-adp': $arraySuppliers['DEMIS ADP'] = 'demis-adp'; break;
  460.                         case 'bcc-pos': $arraySuppliers['BCC Pos'] = 'bcc-pos'; break;
  461.                         case 'fabrick': $arraySuppliers['Fabrick'] = 'fabrick'; break;
  462.                         case 'nexi-book-meps':
  463.                         case 'nexi-book-monetica':
  464.                             $arraySuppliers['Nexi (Book MEPS o Book Monetica)'] = 'nexi';
  465.                             break;
  466.                         case 'nexi-book-sia': $arraySuppliers['NEXI Book SIA'] = 'nexi-book-sia'; break;
  467.                         case 'worldline-italia': $arraySuppliers['Worldline Italia'] = 'worldline-italia'; break;
  468.                         case 'csc---axerve':
  469.                         case 'csc---cglobal':
  470.                         case 'csc---cronos':
  471.                         case 'csc---cse':
  472.                         case 'csc---decathlon':
  473.                         case 'csc---euronet':
  474.                         case 'csc---lis-pay':
  475.                         case 'csc---mooney':
  476.                         case 'csc---nexi-book-meps':
  477.                         case 'csc---nexi-book-monetica':
  478.                         case 'csc---nexi-book-sia':
  479.                         case 'csc---numera':
  480.                         case 'csc---p4cards':
  481.                         case 'csc---q8':
  482.                         case 'csc---repas':
  483.                         case 'csc---worldline-italia':
  484.                         case 'csc---yamamay':
  485.                             $arraySuppliers['CSC'] = 'csc';
  486.                             break;
  487.                         case 'sate---worldline':
  488.                         case 'sate---numera':
  489.                         case 'sate---mooney':
  490.                         case 'sate---flagpay':
  491.                         case 'sate---argentea':
  492.                             $arraySuppliers['SATE'] = 'sate';
  493.                             break;
  494.                         default: break;
  495.                     }
  496.                 }
  497.             }
  499.             // NUOVI TICKET
  500.             $operationId = null;
  501.             $importTicketNew = new ImportTicketNew();
  502.             $formTicket = $formFactory->createNamed("form_import_ticket_new", ImportTicketNewType::class, $importTicketNew, array('suppliers' => $arraySuppliers));
  503.             $formTicket->handleRequest($request);
  505.             if($formTicket->isSubmitted()){
  507.                 $valid = true;
  508.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formTicket->get('supplier'));
  509.                 if($valid && $formTicket->get('supplier')->getData() == 'nexi-book-sia'){
  510.                     $valid = ValidationService::validateNotBlank($validator, $formTicket->get('operation'));
  511.                     $operationId = $formTicket->get('operation')->getData();
  512.                 }
  513.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formTicket->get('separator'));
  514.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formTicket->get('file')->getData()->getPathName(), $formTicket->get('separator')->getData(), $formTicket->get('separator'));
  515.                 if($valid) $valid = ValidationService::validateFile($validator, $formTicket->get('path'), true, $formTicket->get('file')->getData(), '10', array('csv', 'txt', 'bin'));
  517.                 if($valid && $formTicket->isValid()){
  518.                     $error = false;
  519.                     $row = 0;
  520.                     $countInserted = 0;
  521.                     switch($formTicket->get('supplier')->getData()){
  522.                         case 'demis-adp':
  523.                         case 'bcc-pos':
  524.                         case 'fabrick':
  525.                         case 'lis-holding':
  526.                         case 'nexi':
  527.                         case 'nexi-book-sia':
  528.                         case 'sate':
  529.                         case 'worldline-italia':
  530.                             [$error, $row, $countInserted] = TicketService::importFile($em, $emMaster, $formTicket, $company, $operationId, $row);
  531.                             break;
  532.                         case 'csc': // CSC
  533.                             [$error, $row, $countInserted] = TicketService::importFileCSC($em, $emMaster, $formTicket, $error, $row, $countInserted);
  534.                             break;
  535.                         default: break;
  536.                     }
  538.                     if($error)
  539.                         $this->addFlash('notice_warning', 'Un totale di '.$countInserted.' su '.($row - 1).' ticket è stato scaricato dal file CSV, alcuni presentano degli errori!');
  540.                     else
  541.                         $this->addFlash('notice_success', 'Un totale di '.$countInserted.' su '.($row - 1).' ticket è stato scaricato dal file CSV senza errori!');
  542.                     return $this->redirectToRoute('user_ticket_list');
  543.                 }
  544.             }
  546.             // INTERVENTI
  547.             $importTicketIntervention = new ImportTicketIntervention();
  548.             $formIntervention = $formFactory->createNamed("form_import_ticket_intervention", ImportTicketInterventionType::class, $importTicketIntervention);
  549.             $formIntervention->handleRequest($request);
  551.             if($formIntervention->isSubmitted()){
  552.                 
  553.                 $valid = true;
  554.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formIntervention->get('separator'));
  555.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formIntervention->get('file')->getData()->getPathName(), $formIntervention->get('separator')->getData(), $formIntervention->get('separator'));
  556.                 if($valid) $valid = ValidationService::validateFile($validator, $formIntervention->get('path'), true, $formIntervention->get('file')->getData(), '10', array('csv', 'txt'));
  557.                 $row = 0;
  558.                 if($valid && ($handle = fopen($formIntervention->get('file')->getData(), "r")) !== FALSE) {
  559.                     while(($data = fgetcsv($handle, 2000, $formIntervention->get('separator')->getData())) !== FALSE) {
  560.                         // Salta righe vuote
  561.                         if(empty(array_filter($data))) {$row++; continue; }
  563.                         $data = array_map("utf8_encode", $data);
  564.                         if($row > 0){
  565.                             $ticket = null;
  566.                             $nTicket = null;
  567.                             $termid = null;
  568.                             switch($formIntervention->get('supplier')->getData()){
  569.                                 case 'fabrick-flex':
  570.                                     $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByLikeNumberAndTermid($data[1], $data[2]);
  571.                                     if($ticket == null){
  572.                                         $valid = false;
  573.                                         $formIntervention->get("path")->addError(new FormError("Ticket non trovato"));
  574.                                         $this->addFlash('notice_danger', 'Il ticket presente alla riga '.($row + 1).' con n° '.$data[1].' e termid '.$data[2].' non è stato trovato! Ricontrolla il file!');
  575.                                         break;
  576.                                     }
  577.                                     if($valid){
  578.                                         $prodPos = $this->importInterventionSearchProduct($em, $data[9], $ticket->getSupplier());
  579.                                         if($prodPos == null){
  580.                                             $valid = false;
  581.                                             $formIntervention->get("path")->addError(new FormError("Matricola non presente"));
  582.                                             $this->addFlash('notice_danger', 'Non è stato trovato il prodotto presente alla riga '.($row + 1).' con matricola '.$data[9].' ! Ricontrolla il file!');
  583.                                             break;
  584.                                         }
  585.                                     }
  586.                                     if($valid){
  587.                                         $prodSim = $this->importInterventionSearchProduct($em, $data[10], $ticket->getSupplier());
  588.                                         if($prodSim == null){
  589.                                             $valid = false;
  590.                                             $formIntervention->get("path")->addError(new FormError("Matricola non presente"));
  591.                                             $this->addFlash('notice_danger', 'Non è stato trovato il prodotto presente alla riga '.($row + 1).' con matricola '.$data[10].'! Ricontrolla il file!');
  592.                                             break;
  593.                                         }
  594.                                     }
  595.                                     break;
  596.                                 default: break;
  597.                             }
  598.                         }
  599.                         $row++;
  600.                     }
  601.                     fclose($handle);
  602.                 }
  603.                 
  604.                 if($valid && $formIntervention->isValid()){
  606.                     $actualNumber = 0;
  607.                     $actualTermid = 0;
  608.                     $ignored = false;
  609.                     $continueIntervention = false;
  610.                     $row = 0;
  611.                     $ticketStatusClosed = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed'));
  612.                     $countClosed = 0;
  613.                     $countIgnored = 0;
  615.                     if(($handle = fopen($formIntervention->get('file')->getData(), "r")) !== FALSE) {
  616.                         while(($data = fgetcsv($handle, 2000, $formIntervention->get('separator')->getData())) !== FALSE) {
  617.                             $data = array_map("utf8_encode", $data);
  618.                             if($row > 0){
  619.                                 switch($formIntervention->get('supplier')->getData()){
  620.                                     case 'fabrick-flex': // FABRICK FLEX
  622.                                         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByLikeNumberAndTermid($data[1], $data[2]);
  624.                                         if($ticket != null && ($ticket->getStatus()->getSlug() == "to_assign" || $ticket->getStatus()->getSlug() == "closed" || $ticket->getStatus()->getSlug() == "closed_portal" || $ticket->getStatus()->getSlug() == "wrong" || $ticket->getStatus()->getSlug() == "canceled"))
  625.                                             $countIgnored++;
  627.                                         if($ticket != null && $ticket->getStatus()->getSlug() != "to_assign" && $ticket->getStatus()->getSlug() != "closed" && $ticket->getStatus()->getSlug() != "closed_portal" && $ticket->getStatus()->getSlug() != "wrong" && $ticket->getStatus()->getSlug() != "canceled"){
  629.                                             $warehouse = $ticket->getTechnician()->mainWarehouse();
  630.                                             
  631.                                             // Inserisco intervento
  632.                                             $datetime = date_create_from_format('m/d/Y', $data[12]);
  633.                                             $intervention = $this->importInterventionCreate($em, $ticket, $warehouse, $datetime);
  635.                                             // Cerco o creo i prodotti del ticket
  636.                                             $pPos = $this->importInterventionSearchProduct($em, $data[9], $ticket->getSupplier());
  637.                                             $pSim = $this->importInterventionSearchProduct($em, $data[10], $ticket->getSupplier());
  639.                                             // Inserisco le attività
  640.                                             $activityTypePos = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneBy(array('slug' => 'installato-pos-fabrick-flex'));
  641.                                             $activityTypeSim = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneBy(array('slug' => 'installato-accessorio-fabrick-flex'));
  642.                                             $this->importInterventionActivity($em, $ticket, $intervention, $activityTypePos, false, null, $pPos, $warehouse, $datetime);
  643.                                             $this->importInterventionActivity($em, $ticket, $intervention, $activityTypeSim, false, null, $pSim, $warehouse, $datetime);
  644.                                             $ticket->setStatus($ticketStatusClosed);
  645.                                             $ticket->setWaybill($data[11]);
  646.                                             $ticket->setDatetimeEnd(new \Datetime());
  647.                                             $em->flush();
  648.                                             $countClosed++;
  649.                                         }
  650.                                         break;
  651.                                     default: break;
  652.                                 }
  653.                             }
  654.                             $row++;
  655.                         }
  656.                         fclose($handle);
  657.                     }
  659.                     $em->flush();
  660.                     $this->addFlash('notice_success', 'Sono stati inseriti '.$countClosed.' interventi e sono stati ignorati '.$countIgnored.' interventi perché sono cancellati/errati/chiusi!');
  661.                     return $this->redirectToRoute('user_ticket_list');
  662.                 }
  663.             }
  665.             // CHIUSURE PORTALE
  666.             $statusClosedPortal = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal'));
  667.             $ticketClosures = new ImportTicketClosures();
  668.             $formClosures = $formFactory->createNamed("form_import_ticket_closures", ImportTicketClosuresType::class, $ticketClosures);
  669.             $formClosures->handleRequest($request);
  671.             if($formClosures->isSubmitted()){
  672.                 
  673.                 $valid = true;
  674.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formClosures->get('separator'));
  675.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formClosures->get('file')->getData()->getPathName(), $formClosures->get('separator')->getData(), $formClosures->get('separator'));
  676.                 if($valid) $valid = ValidationService::validateFile($validator, $formClosures->get('path'), true, $formClosures->get('file')->getData(), '10', array('csv', 'txt'));
  677.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formClosures);
  679.                 if($valid && $formClosures->isValid()){
  681.                     $row = 0;
  682.                     $counterNotUpdated = 0;
  683.                     $counterClosed = 0;
  684.                     $counterAlreadyClosed = 0;
  686.                     if(($handle = fopen($formClosures->get('file')->getData(), "r")) !== FALSE) {
  687.                         while(($data = fgetcsv($handle, 2000, $formClosures->get('separator')->getData())) !== FALSE) {
  688.                             $data = array_map("utf8_encode", $data);
  689.                             if($row > 0){
  690.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  691.                                 if($ticket != null){
  692.                                     $ticket->setClosedOnPortal(true);
  693.                                     switch($ticket->getStatus()->getSlug()){
  694.                                         case 'closed': $ticket->setStatus($statusClosedPortal); $counterClosed++; break;
  695.                                         case 'closed_portal': $counterAlreadyClosed++; break;
  696.                                         default: $counterNotUpdated++; break;
  697.                                     }
  698.                                 }
  699.                             }
  700.                             $row++;
  701.                         }
  702.                         fclose($handle);
  703.                     }
  704.                     $em->flush();
  706.                     $this->addFlash('notice_success', 'Ticket chiusi: '.$counterClosed.'<br>Ticket già chiusi: '.$counterAlreadyClosed.'<br>Ticket stato non aggiornato: '.$counterNotUpdated);
  707.                     return $this->redirectToRoute('user_ticket_list');
  708.                 }
  709.             }
  711.             // ANNULLA TICKET
  712.             $statusCanceled = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'canceled'));
  713.             $ticketCancels = new ImportTicketCancels();
  714.             $formCancels = $formFactory->createNamed("form_import_ticket_cancels", ImportTicketCancelsType::class, $ticketCancels);
  715.             $formCancels->handleRequest($request);
  717.             if($formCancels->isSubmitted()){
  718.                 
  719.                 $valid = true;
  720.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formCancels->get('separator'));
  721.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formCancels->get('file')->getData()->getPathName(), $formCancels->get('separator')->getData(), $formCancels->get('separator'));
  722.                 if($valid) $valid = ValidationService::validateFile($validator, $formCancels->get('path'), true, $formCancels->get('file')->getData(), '10', array('csv', 'txt'));
  723.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formCancels);
  725.                 if($valid && $formCancels->isValid()){
  727.                     $row = 0;
  728.                     if(($handle = fopen($formCancels->get('file')->getData(), "r")) !== FALSE) {
  729.                         while(($data = fgetcsv($handle, 2000, $formCancels->get('separator')->getData())) !== FALSE) {
  730.                             $data = array_map("utf8_encode", $data);
  731.                             if($row > 0){
  732.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  733.                                 if($ticket != null){
  734.                                     $ticket->setStatus($statusCanceled);
  735.                                 }
  736.                             }
  737.                             $row++;
  738.                         }
  739.                         fclose($handle);
  740.                     }
  741.                     $em->flush();
  743.                     $this->addFlash('notice_success', 'Ticket annullati!');
  744.                     return $this->redirectToRoute('user_ticket_list');
  745.                 }
  746.             }
  748.             // SOSPENDI TICKET
  749.             $statusSuspended = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  750.             $interventionOutcomeTypeSuspended = $em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => 'suspended'));
  752.             $ticketsSuspend = new ImportTicketsSuspend();
  753.             $formSuspend = $formFactory->createNamed("form_import_tickets_suspend", ImportTicketsSuspendType::class, $ticketsSuspend, array('typeSlug' => 'suspended'));
  754.             $formSuspend->handleRequest($request);
  756.             if($formSuspend->isSubmitted()){
  757.                 
  758.                 $today = new \Datetime();
  759.                 $valid = true;
  760.                 [$valid, $interventionOutcome] = FormValidatorService::validateIntervention($em, $validator, $formSuspend, 'suspended');
  761.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formSuspend);
  762.                 
  763.                 if($valid && $formSuspend->isValid()){
  764.                     $row = 0;
  765.                     if(($handle = fopen($formSuspend->get('file')->getData(), "r")) !== FALSE) {
  766.                         while(($data = fgetcsv($handle, 2000, $formSuspend->get('separator')->getData())) !== FALSE) {
  767.                             $data = array_map("utf8_encode", $data);
  768.                             if($row > 0){
  769.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  770.                                 if($ticket != null){
  772.                                     $intervention = new Intervention();
  773.                                     $intervention->setTicket($ticket);
  774.                                     $intervention->setDatetime(new \Datetime());
  775.                                     $intervention->setOutcomeType($interventionOutcomeTypeSuspended);
  776.                                     $intervention->setOutcome($interventionOutcome);
  777.                                     $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  778.                                     $intervention->setBillable(false);
  779.                                     $intervention->setMotivation($formSuspend->get("motivation")->getData());
  780.                                     $intervention->setOperator($this->getUser());
  781.                                     if($interventionOutcome->isReferentRequired()) $intervention->setReferent($formSuspend->get("referent")->getData());
  782.                                     if($interventionOutcome->isPhoneRequired()) $intervention->setPhone($formSuspend->get("phone")->getData());
  783.                                     if($interventionOutcome->isPhotoRequired()) {
  784.                                         $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  785.                                         MediaService::uploadImage($fs, $formSuspend->get('file')->getData(), null, $uploadDir, $intervention, 'photo', 100, 1000, 200, true);
  786.                                     }
  787.                                     $em->persist($intervention);
  788.                     
  789.                                     $ticketSuspension = new TicketSuspension();
  790.                                     $ticketSuspension->setTicket($ticket);
  791.                                     $ticketSuspension->setIntervention($intervention);
  792.                                     $ticketSuspension->setDatetimeFrom(date_create_from_format("d-m-Y H:i", $formSuspend->get('dateFrom')->getData()->format('d-m-Y').' '.$formSuspend->get('timeFromHour')->getData().':'.$formSuspend->get('timeFromMinute')->getData()));
  793.                                     if($formSuspend->get('dateTo')->getData() != null && $formSuspend->get('timeToHour')->getData() != null && $formSuspend->get('timeToMinute')->getData() != null){
  794.                                         $ticketSuspension->setDatetimeTo(date_create_from_format("d-m-Y H:i", $formSuspend->get('dateTo')->getData()->format('d-m-Y').' '.$formSuspend->get('timeToHour')->getData().':'.$formSuspend->get('timeToMinute')->getData()));
  795.                                     }
  796.                                     $ticketSuspension->setApproved(true);
  797.                                     $ticketSuspension->setManaged(true);
  798.                                     $ticketSuspension->setRefuseMotivation(null);
  799.                                     $em->persist($ticketSuspension);
  800.                     
  801.                                     $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  802.                                     if($settingUnlockSameTech->getValue() != 1)
  803.                                         $ticket->setTechnician(null);
  804.                                     $ticket->setStatus($statusSuspended);
  805.                                     $em->flush();
  806.                                 }
  807.                             }
  808.                             $row++;
  809.                         }
  810.                         fclose($handle);
  811.                     }
  812.                     $em->flush();
  814.                     $this->addFlash('notice_success', 'Ticket sospesi!');
  815.                     return $this->redirectToRoute('user_ticket_list');
  816.                 }
  817.             }
  819.             // SBLOCCA SOSPENSIONE TICKET
  820.             $ticketsSusUnlock = new ImportTicketsSusUnlock();
  821.             $formSusUnlock = $formFactory->createNamed("form_import_tickets_sus_unlock", ImportTicketsSusUnlockType::class, $ticketsSusUnlock);
  822.             $formSusUnlock->handleRequest($request);
  824.             if($formSusUnlock->isSubmitted()){
  825.                 
  826.                 $valid = true;
  827.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('unlockCausal'));
  828.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('date'));
  829.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('hour'));
  830.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('minute'));
  831.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formSusUnlock);
  833.                 if($valid && $formSusUnlock->isValid()){
  834.                     $row = 0;
  835.                     if(($handle = fopen($formSusUnlock->get('file')->getData(), "r")) !== FALSE) {
  836.                         while(($data = fgetcsv($handle, 2000, $formSusUnlock->get('separator')->getData())) !== FALSE) {
  837.                             $data = array_map("utf8_encode", $data);
  838.                             if($row > 0){
  839.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  840.                                 if($ticket != null){
  841.                                     $datetimeTo = date_create_from_format('d-m-Y H:i', $formSusUnlock->get('date')->getData()->format('d-m-Y').' '.$formSusUnlock->get('hour')->getData().':'.$formSusUnlock->get('minute')->getData());
  842.                                     $unlockCausal = $formSusUnlock->get('unlockCausal')->getData();
  843.                                     $ticketSuspension = $ticket->getActualSuspension();
  844.                                     $ticketSuspension->unlock($unlockCausal, $datetimeTo, $em);
  845.                                 }
  846.                             }
  847.                             $row++;
  848.                         }
  849.                         fclose($handle);
  850.                     }
  851.                     $em->flush();
  853.                     $this->addFlash('notice_success', 'Sospensioni sbloccate!');
  854.                     return $this->redirectToRoute('user_ticket_list');
  855.                 }
  856.             }
  858.             return $this->render('role/user/ticket/import.html.twig', array(
  859.                 'formTicket' => $formTicket->createView(),
  860.                 'formIntervention' => $formIntervention->createView(),
  861.                 'formClosures' => $formClosures->createView(),
  862.                 'formCancels' => $formCancels->createView(),
  863.                 'formSuspend' => $formSuspend->createView(),
  864.                 'formSusUnlock' => $formSusUnlock->createView()
  865.             ));
  866.         }
  867.     //
  869.     /**
  870.      * @Route("/", name="user_tickets")
  871.      * @Security("is_granted('view', 'ticket')")
  872.      */
  873.     public function userTickets(Request $request)
  874.     {    
  875.         return $this->render('role/user/ticket/index.html.twig');
  876.     }
  878.     /**
  879.      * @Route("/ricerca", name="user_ticket_search")
  880.      * @Security("is_granted('view', 'ticket')")
  881.      */
  882.     public function userTicketSearch(Request $request, PaginatorInterface $paginator)
  883.     {    
  884.         $em = $this->mr->getManager('slave');
  885.         $suppliers = $em->getRepository("App\Entity\Slave\Supplier")->findAllActiveOrdered();
  886.         $operationGroups = $em->getRepository("App\Entity\Slave\OperationGroup")->findAllOrdered();
  887.         $ticketStatuses = $em->getRepository('App\Entity\Slave\TicketStatus')->findAll();
  888.         $settingProcessedActive = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_processed_active'));
  890.         if($this->getUser()->getAccountTypology() == 'technician'){
  891.             $filters = FilterService::ticket3Filter($request);
  892.             $ticketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findByTechnicianFiltered(true, $filters, $this->getUser()->getId());
  893.             $tickets = $paginator->paginate($ticketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  894.         }
  895.         else{
  896.             $filters = FilterService::ticket2Filter($request);
  897.             $ticketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findFiltered(true, $filters);
  898.             $tickets = $paginator->paginate($ticketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  899.         }
  900.         
  901.         return $this->render('role/user/ticket/search.html.twig', array(
  902.             'tickets' => $tickets,
  903.             'suppliers' => $suppliers,
  904.             'operations' => $operationGroups,
  905.             'filters' => $filters,
  906.             'settingProcessedActive' => $settingProcessedActive->getValue(),
  907.             'ticketStatuses' => $ticketStatuses
  908.         ));
  909.     }
  910.     
  911.     /**
  912.      * @Route("/ricerca/esporta-csv", name="user_ticket_search_filter_export")
  913.      * @Security("is_granted('view', 'ticket')")
  914.      */
  915.     public function userTicketSearchFilterExport(Request $request)
  916.     {    
  917.         $em = $this->mr->getManager('slave');
  918.         $emMaster = $this->mr->getManager('master');
  919.         $session = $request->getSession();
  920.         $filters = $session->get('user_ticket_search_filters');
  922.         if($this->getUser()->getAccountTypology() == 'technician')
  923.             $tickets = $em->getRepository("App\Entity\Slave\Ticket")->findByTechnicianFiltered(false, $filters, $this->getUser()->getId());
  924.         else
  925.             $tickets = $em->getRepository("App\Entity\Slave\Ticket")->findFiltered(false, $filters);
  927.         $response = new StreamedResponse();
  928.         $response->setCallback(function() use($emMaster, $tickets) {
  929.             $handle = fopen('php://output', 'w+');
  930.             fputcsv($handle, array('Stato','Numero','Termid','Cliente','Operazione','Fornitore','Tariffa','Provincia','Tecnico','Data/Ora ricezione','Data/Ora chiusura','Data/Ora scadenza'), ";", '"', "\\");
  932.             foreach($tickets as $t){
  933.                 $status = null;
  934.                 $number = null;
  935.                 $termid = null;
  936.                 $client = null;
  937.                 $operation = null;
  938.                 $supplier = null;
  939.                 $tariff = null;
  940.                 $province = null;
  941.                 $technician = null;
  942.                 $datetimeStart = null;
  943.                 $datetimeEnd = null;
  944.                 $datetimeExpiration = null;
  945.                 if($t->getStatus() != null) $status = $t->getStatus()->getValue();
  946.                 if($t->getNumber() != null) $number = $t->getNumber();
  947.                 if($t->getTermid() != null) $termid = $t->getTermid()->getCode();
  948.                 if($t->getClient() != null) $client = $t->getClient()->__toString();
  949.                 if($t->getOperation() != null) $operation = $t->getOperation()->__toString();
  950.                 if($t->getOperationTariffAmount() != null) $tariff = $t->getOperationTariffAmount()->getValue();
  951.                 if($t->getSupplier() != null) $supplier = $t->getSupplier()->__toString();
  952.                 if($t->getIdProvince() != null) $province = $emMaster->getRepository("App\Entity\Master\Province")->findOneById($t->getIdProvince())->getSign();
  953.                 if($t->getTechnician() != null) $technician = $t->getTechnician()->__toString();
  954.                 if($t->getDatetimeStart() != null) $datetimeStart = $t->getDatetimeStart()->format('d-m-Y H:i');
  955.                 if($t->getDatetimeEnd() != null) $datetimeEnd = $t->getDatetimeEnd()->format('d-m-Y H:i');
  956.                 if($t->getDatetimeExpiration() != null) $datetimeExpiration = $t->getDatetimeExpiration()->format('d-m-Y H:i');
  958.                 fputcsv($handle, array($status, $number, $termid, $client, $operation, $supplier, $tariff, $province, $technician, $datetimeStart, $datetimeEnd, $datetimeExpiration), ";", '"', "\\");
  959.             }
  961.             fclose($handle);
  962.         });
  963.         
  964.         $response->setStatusCode(200);
  965.         $dispositionHeader = $response->headers->makeDisposition(ResponseHeaderBag::DISPOSITION_ATTACHMENT, 'Ticket filtrati.csv');
  966.         $response->headers->set('Content-Type', 'text/csv; charset=ISO-8859-15');
  967.         $response->headers->set('Content-Disposition', $dispositionHeader);
  968.         return $response;
  969.     }
  971.     /**
  972.      * @Route("/lista-tab", name="user_ticket_list_tab")
  973.      * @Security("is_granted('view', 'ticket')")
  974.      */
  975.     public function userTicketListTab(Request $request)
  976.     {    
  977.         $request->getSession()->set('user_ticket_list_tab', $request->request->get('ticketTabOpen'));
  978.         $request->getSession()->set('tab_operation_group', $request->request->get('ticketOperationGroup'));
  979.         $request->getSession()->set('tab_technician', $request->request->get('ticketTechnician'));
  980.         return $this->redirectToRoute('user_ticket_list');
  981.     }
  982.     
  983.     /**
  984.      * @Route("/lista", name="user_ticket_list")
  985.      * @Security("is_granted('view', 'ticket')")
  986.      */
  987.     public function userTicketList(Request $request, PaginatorInterface $paginator, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs)
  988.     {    
  989.         $em = $this->mr->getManager('slave');
  990.         $emMaster = $this->mr->getManager('master');
  991.         $session = $request->getSession();
  992.         $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  993.         $settingBackOffice = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_backoffice_manage'));
  994.         $settingProcessedActive = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_processed_active'));
  995.         $suppliers = $em->getRepository("App\Entity\Slave\Supplier")->findAllActiveOrdered();
  996.         $operationGroups = $em->getRepository("App\Entity\Slave\OperationGroup")->findAllOrdered();
  998.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  999.             # Agenzia
  1000.             $filters = FilterService::ticketFilter($request);
  1001.             if($session->get('tab_operation_group') != null){
  1002.                 $filters['operation'] = $session->get('tab_operation_group');
  1003.             }
  1004.             if($session->get('tab_technician') != null){
  1005.                 $filters['technician'] = $session->get('tab_technician');
  1006.             }
  1007.             
  1008.             $errorTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsErrorFiltered(true, $filters);
  1009.             $errorTickets = $paginator->paginate($errorTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1011.             $toAssignTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'to_assign', $filters);
  1012.             $toAssignTickets = $paginator->paginate($toAssignTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1013.             
  1014.             $assignedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'assigned', $filters);
  1015.             $assignedTickets = $paginator->paginate($assignedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1016.             
  1017.             $takenChargeTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'taken_charge', $filters);
  1018.             $takenChargeTickets = $paginator->paginate($takenChargeTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1019.             
  1020.             $suspensionRequestTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'suspension_request', $filters);
  1021.             $suspensionRequestTickets = $paginator->paginate($suspensionRequestTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1023.             $suspendedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'suspended', $filters);
  1024.             $suspendedTickets = $paginator->paginate($suspendedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1025.             
  1026.             $closedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'closed', $filters);
  1027.             $closedTickets = $paginator->paginate($closedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1028.             
  1029.             $closedPortalTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'closed_portal', $filters);
  1030.             $closedPortalTickets = $paginator->paginate($closedPortalTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1031.             
  1032.             $canceledTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'canceled', $filters);
  1033.             $canceledTickets = $paginator->paginate($canceledTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1034.             
  1035.             $wrongTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'wrong', $filters);
  1036.             $wrongTickets = $paginator->paginate($wrongTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1038.             // Assegna ticket
  1039.             $ticketsError = "Ticket assegnati! Ticket non spostati perché hanno un intervento in corso: ";
  1040.             $error = false;
  1041.             $first = true;
  1042.             $assignTechnician = new AssignTechnician();
  1043.             $formAssignTechnician = $formFactory->createNamed("form_assign_technician", AssignTechnicianType::class, $assignTechnician);
  1044.             $formAssignTechnician->handleRequest($request);
  1046.             if($formAssignTechnician->isSubmitted()){
  1047.                 
  1048.                 $valid = ValidationService::validateNotBlank($validator, $formAssignTechnician->get("technician"));
  1050.                 if($valid && $formAssignTechnician->isValid()){
  1052.                     $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  1053.                     $ids = $request->request->get('ids');
  1054.                     $ticketIds = explode(',', $ids);
  1055.                     foreach($ticketIds as $ticketId){
  1057.                         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  1058.                         $interventionId = null;
  1059.                         foreach($ticket->getInterventions() as $int){
  1060.                             if($int->getOutcome() == null){
  1061.                                 $interventionId = $int->getId();
  1062.                                 break;
  1063.                             }
  1064.                         }
  1066.                         if($interventionId == null){
  1067.                             $ticket->setTechnician($formAssignTechnician->get("technician")->getData());
  1068.                             $ticket->setStatus($statusAssigned);
  1069.                         }
  1070.                         else{
  1071.                             $error = true;
  1072.                             if($first) $first = false; else $ticketsError .= ', ';
  1073.                             $ticketsError .= $ticket->getNumber();
  1074.                         }
  1075.                     }
  1076.                     $em->flush();
  1078.                     if(!$error)
  1079.                         $this->addFlash('notice_success', "Tecnico assegnato ai ticket!");
  1080.                     else
  1081.                         $this->addFlash('notice_success', $ticketsError);
  1082.                     return $this->redirectToRoute('user_ticket_list');
  1083.                 }
  1084.             }
  1085.             
  1086.             $intervention = new Intervention();
  1087.             $formSuspension = $formFactory->createNamed("form_suspension", InterventionType::class, $intervention, array('typeSlug' => 'suspended'));
  1088.             $formSuspension->handleRequest($request);
  1089.     
  1090.             if($formSuspension->isSubmitted()){
  1091.     
  1092.                 $ids = $request->request->get('ids');
  1093.                 [$valid, $interventionOutcome] = FormValidatorService::validateIntervention($em, $validator, $formSuspension, 'suspended');
  1094.     
  1095.                 if($valid && $formSuspension->isValid()){
  1097.                     $ticketIds = explode(',', $ids);
  1098.                     $today = new \Datetime();
  1100.                     foreach($ticketIds as $ticketId){
  1101.                         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  1102.                     
  1103.                         $intervention = new Intervention();
  1104.                         $intervention->setTicket($ticket);
  1105.                         $intervention->setDatetime(new \Datetime());
  1106.                         $intervention->setMotivation($formSuspension->get("motivation")->getData());
  1107.                         $intervention->setOutcomeType($em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBySlug('suspended'));
  1108.                         $intervention->setOutcome($interventionOutcome);
  1109.                         $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  1110.                         $intervention->setBillable(false);
  1111.                         $intervention->setOperator($this->getUser());
  1112.                         if($interventionOutcome->isReferentRequired()) $intervention->setReferent($formSuspension->get("referent")->getData());
  1113.                         if($interventionOutcome->isPhoneRequired()) $intervention->setPhone($formSuspension->get("phone")->getData());
  1114.                         if($interventionOutcome->isPhotoRequired()) {
  1115.                             $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  1116.                             MediaService::uploadImage($fs, $formSuspension->get('file')->getData(), null, $uploadDir, $intervention, 'photo', 100, 1000, 200, true);
  1117.                         }
  1118.                         $em->persist($intervention);
  1119.         
  1120.                         // Inserisco la sospensione del ticket
  1121.                         $suspension = new TicketSuspension();
  1122.                         $suspension->setTicket($ticket);
  1123.                         $suspension->setIntervention($intervention);
  1124.                         $suspension->setDatetimeFrom(date_create_from_format("d-m-Y H:i", $formSuspension->get('dateFrom')->getData()->format('d-m-Y').' '.$formSuspension->get('timeFromHour')->getData().':'.$formSuspension->get('timeFromMinute')->getData()));
  1125.                         if($formSuspension->get('dateTo')->getData() != null && $formSuspension->get('timeToHour')->getData() != null && $formSuspension->get('timeToMinute')->getData() != null){
  1126.                             $suspension->setDatetimeTo(date_create_from_format("d-m-Y H:i", $formSuspension->get('dateTo')->getData()->format('d-m-Y').' '.$formSuspension->get('timeToHour')->getData().':'.$formSuspension->get('timeToMinute')->getData()));
  1127.                         }
  1128.                         $suspension->setApproved(true);
  1129.                         $suspension->setManaged(true);
  1130.                         $em->persist($suspension);
  1132.                         $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  1133.                         if($settingUnlockSameTech->getValue() != 1)
  1134.                             $ticket->setTechnician(null);
  1135.                         $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended')));
  1136.     
  1137.                         $em->flush();
  1138.                     }
  1139.                     
  1140.                     $this->addFlash('notice_success', 'Ticket sospesi');
  1141.                     return $this->redirectToRoute('user_ticket_list');
  1142.                 }
  1143.                 else{
  1144.                     $session->set('openSuspensionModal', true);
  1145.                     $session->set('openSuspensionModalIds', $ids);
  1146.                 }
  1147.             }
  1149.             return $this->render('role/user/ticket/list.html.twig', array(
  1150.                 'cities' => $cities,
  1151.                 'settingBackOffice' => $settingBackOffice->getValue(),
  1152.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  1153.                 'errorTickets' => $errorTickets,
  1154.                 'toAssignTickets' => $toAssignTickets,
  1155.                 'assignedTickets' => $assignedTickets,
  1156.                 'takenChargeTickets' => $takenChargeTickets,
  1157.                 'suspensionRequestTickets' => $suspensionRequestTickets,
  1158.                 'suspendedTickets' => $suspendedTickets,
  1159.                 'closedTickets' => $closedTickets,
  1160.                 'closedPortalTickets' => $closedPortalTickets,
  1161.                 'canceledTickets' => $canceledTickets,
  1162.                 'wrongTickets' => $wrongTickets,
  1163.                 'suppliers' => $suppliers,
  1164.                 'operations' => $operationGroups,
  1165.                 'filters' => $filters,
  1166.                 'formAssignTechnician' => $formAssignTechnician->createView(),
  1167.                 'formSuspension' => $formSuspension->createView()
  1168.             ));
  1169.         }
  1171.         if($this->getUser()->getAccountTypology() == 'technician'){
  1172.             $fs = new Filesystem();
  1173.             # Tecnico
  1174.             $settingTechUnlockSuspension = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_by_technician'));
  1175.             $filters = FilterService::ticketTechnicianFilter($request);
  1176.             if($session->get('tab_operation_group') != null){
  1177.                 $filters['all'] = $session->get('tab_operation_group');
  1178.             }
  1179.             if($session->get('numberOrTermid') != null){
  1180.                 $filters['all'] = $session->get('numberOrTermid');
  1181.                 $session->remove('numberOrTermid');
  1182.             }
  1184.             $assignedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'assigned', $filters);
  1185.             $assignedTickets = $paginator->paginate($assignedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1186.             
  1187.             $takenChargeTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'taken_charge', $filters);
  1188.             $takenChargeTickets = $paginator->paginate($takenChargeTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1189.             
  1190.             $suspensionRequestTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'suspension_request', $filters);
  1191.             $suspensionRequestTickets = $paginator->paginate($suspensionRequestTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1193.             $suspendedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'suspended', $filters);
  1194.             $suspendedTickets = $paginator->paginate($suspendedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1195.             
  1196.             $closedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'closed', $filters);
  1197.             $closedTickets = $paginator->paginate($closedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1198.             
  1199.             $closedPortalTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'closed_portal', $filters);
  1200.             $closedPortalTickets = $paginator->paginate($closedPortalTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1201.             
  1202.             $canceledTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'canceled', $filters);
  1203.             $canceledTickets = $paginator->paginate($canceledTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1204.             
  1205.             return $this->render('role/user/ticket/list.html.twig', array(
  1206.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  1207.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  1208.                 'assignedTickets' => $assignedTickets,
  1209.                 'takenChargeTickets' => $takenChargeTickets,
  1210.                 'suspensionRequestTickets' => $suspensionRequestTickets,
  1211.                 'suspendedTickets' => $suspendedTickets,
  1212.                 'closedTickets' => $closedTickets,
  1213.                 'closedPortalTickets' => $closedPortalTickets,
  1214.                 'canceledTickets' => $canceledTickets,
  1215.                 'suppliers' => $suppliers,
  1216.                 'operations' => $operationGroups,
  1217.                 'filters' => $filters
  1218.             ));
  1219.         }    
  1220.     }
  1221.     
  1222.     // AZIONI LISTA
  1223.         // MULTIPLE
  1224.             /**
  1225.              * @Route("/selezione-multipla-azione", name="user_ticket_multiple_select_action")
  1226.              * @Security("is_granted('edit', 'ticket')")
  1227.              */
  1228.             public function userTicketMultipleSelectAction(Request $request, MailerInterface $mailer)
  1229.             {    
  1230.                 $em = $this->mr->getManager('slave');
  1231.                 $session = $request->getSession();
  1232.                 $tab = $request->request->get('tab');
  1233.                 $action = $request->request->get('action');
  1234.                 $ids = $request->request->get('ids');
  1235.                 $causal = $request->request->get('causal');
  1237.                 $session->set('ticketsIds', $ids);
  1238.                 $session->set('ticketsAction', $action);
  1240.                 $valid = true;
  1241.                 switch($action){
  1242.                     case 'suspend_end': 
  1243.                         if($causal == null || $causal == ''){
  1244.                             $valid = false;
  1245.                             $session->set('ticketsError', 'causal');
  1246.                         }
  1247.                         break;
  1248.                     default: break;
  1249.                 }
  1251.                 if($valid){
  1252.                     $tickets = array();
  1253.                     $ticketsIds = explode(',', $ids);
  1254.                     foreach($ticketsIds as $id){
  1255.                         $t = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($id);
  1256.                         array_push($tickets, $t);
  1257.                     }
  1259.                     switch($action){
  1260.                         case 'wrong':
  1261.                             foreach($tickets as $ticket){
  1262.                                 $ticket->setSystemError(false);
  1263.                                 $ticket->setSystemErrorSlug(null);
  1264.                                 $ticket->setSystemErrorDetails(null);
  1265.                                 $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('wrong'));
  1266.                             }
  1267.                             $em->flush();
  1268.                             $this->addFlash('notice_success', 'Ticket spostati in errati!');
  1269.                             break;
  1270.                         case 'print': 
  1271.                             return $this->redirectToRoute('user_ticket_reports_print');
  1272.                             break;
  1273.                         case 'suspend_end':
  1274.                             foreach($tickets as $ticket){
  1275.                                 $ticketSuspension = $ticket->getActualSuspension();
  1276.                                 $ticketSuspension->unlock($causal, new \Datetime(), $em);
  1277.                             }
  1278.                             $em->flush();
  1279.                             $this->addFlash('notice_success', 'Sospensioni sbloccate!');
  1280.                             break;
  1281.                         case 'approve':
  1282.                             foreach($tickets as $ticket){
  1283.                                 $ticketSuspension = $ticket->getActualSuspension();
  1284.                                 $ticketSuspension->setApproved(true);
  1285.                                 $ticketSuspension->setManaged(true);
  1286.                     
  1287.                                 $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  1288.                                 if($settingUnlockSameTech->getValue() != 1)
  1289.                                     $ticket->setTechnician(null);
  1290.                                 $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended')));
  1291.                             }
  1293.                             // TODO inviare una email con l'elenco delle sospensioni approvate per ogni tecnico
  1295.                             $em->flush();
  1296.                             $this->addFlash('notice_success', 'Sospensioni approvate!');
  1297.                             break;
  1298.                         case 'closed_portal':
  1299.                             foreach($tickets as $ticket){
  1300.                                 $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal')));
  1301.                                 $ticket->setClosedOnPortal(1);
  1302.                             }
  1303.                             $em->flush();
  1304.                             $this->addFlash('notice_success', 'Ticket chiusi su portal fornitore!');
  1305.                             break;
  1306.                         case 'cancel': 
  1307.                             foreach($tickets as $ticket){
  1308.                                 $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('canceled'));
  1309.                             }
  1311.                             // TODO inviare una email con l'elenco dei ticket annullati per ogni tecnico
  1313.                             $em->flush();
  1314.                             $this->addFlash('notice_success', 'Ticket annullati!');
  1315.                             break;
  1316.                         case 'delete': 
  1317.                             $countDeleted = 0;
  1318.                             $countIgnored = 0;
  1319.                             foreach($tickets as $ticket){
  1320.                                 if($ticket->canDelete('all')){
  1321.                                     $this->deleteTicketAndConnectedValues($em, $ticket);
  1322.                                     $countDeleted++;
  1323.                                 }
  1324.                                 else
  1325.                                     $countIgnored++;
  1326.                             }
  1327.                             $em->flush();
  1328.                             $this->addFlash('notice_success', 'Rimossi '.$countDeleted.' ticket e ignorati '.$countIgnored.' ticket non eliminabili!');
  1329.                             break;
  1330.                         case 'urge':
  1331.                             $now = new \Datetime();
  1332.                             $settingSunday = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'script_sunday_active'));
  1333.                             $techniciansIds = array();
  1334.                             $users = array();
  1335.                             foreach($tickets as $ticket){
  1336.                                 if(!in_array($ticket->getTechnician()->getId(), $techniciansIds))
  1337.                                     array_push($techniciansIds, $ticket->getTechnician()->getId());
  1338.                             }
  1339.                             if($settingSunday->getValue() == 1 || ($settingSunday->getValue() == 0 && $today->format('N') != 7)){
  1340.                                 foreach($techniciansIds as $tId){
  1341.                                     $tmp = array();
  1342.                                     $tmp2 = array();
  1343.                                     $technician = $em->getRepository('App\Entity\Slave\User')->findOneById($tId);
  1345.                                     if(!$technician->isInHolidayAtDate($now)){
  1346.                                         foreach($tickets as $ticket){
  1347.                                             if($ticket->getTechnician()->getId() == $technician->getId())
  1348.                                                 array_push($tmp2, $ticket);
  1349.                                         }
  1350.                                     }
  1352.                                     array_push($tmp, $technician, $tmp2);
  1353.                                     array_push($users, $tmp);
  1354.                                 }
  1355.                                 
  1356.                                 foreach($users as $u){
  1357.                                     $message = (new TemplatedEmail())
  1358.                                         ->subject($this->params->get('subject_ticket_urge'))
  1359.                                         ->from($this->params->get('email_noreply'))
  1360.                                         ->to($u[0]->getEmail())
  1361.                                         ->htmlTemplate('email/technician_urge_tickets.html.twig')
  1362.                                         ->context(['user' => $u[0], 'tickets' => $u[1]]);
  1363.                                     $mailer->send($message);
  1364.                                 }
  1366.                                 $this->addFlash('notice_success', 'Email di notifica urgenza inviate!');
  1367.                             }
  1368.                             else{
  1369.                                 $this->addFlash('notice_warning', 'Notifiche disabilitate la Domenica! Attivale dalle impostazioni');
  1370.                             }
  1371.                             break;
  1372.                         default: break;
  1373.                     }
  1374.                 }
  1375.                 return $this->redirectToRoute('user_ticket_list');
  1376.             }
  1378.             /**
  1379.              * @Route("/verbali-stampa", name="user_ticket_reports_print")
  1380.              * @Security("is_granted('view', 'ticket')")
  1381.              */
  1382.             public function userTicketReportsPrint(Request $request)
  1383.             {    
  1384.                 $em = $this->mr->getManager('slave');
  1385.                 $session = $request->getSession();
  1386.                 $matrixTickets = array();
  1387.                 $ticketsIds = explode(',', $session->get('ticketsIds'));
  1388.                 foreach($ticketsIds as $id){
  1389.                     $t = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($id);
  1390.                     $jsonReportValues = array();
  1391.                     $tmp = array();
  1392.                     if($t->getJsonReport() != '[]'){
  1393.                         $matrix = json_decode($t->getJsonReport(), true);
  1394.                         foreach($matrix as $array)
  1395.                             foreach($array as $a){
  1396.                                 $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($t->getSupplier()->getId(), array_keys($array)[0], $a);
  1397.                                 $htmlToAdd = '';
  1398.                                 if($tcv != null)
  1399.                                     $htmlToAdd = ' ('.$tcv->getValue().')';
  1400.                                 $jsonReportValues[array_keys($array)[0]] = $a.$htmlToAdd;
  1401.                             }
  1402.                     }
  1403.                     array_push($tmp, $t, $jsonReportValues);
  1404.                     array_push($matrixTickets, $tmp);
  1405.                 }
  1406.                 
  1407.                 return $this->render('role/user/print/report.html.twig', array(
  1408.                     'matrixTickets' => $matrixTickets,
  1409.                     'backRoute' => 'list',
  1410.                     'continueRoute' => 'list'
  1411.                 ));
  1412.             }
  1414.             /**
  1415.              * @Route("/verbali-stampati", name="user_ticket_report_printed")
  1416.              * @Security("is_granted('view', 'ticket')")
  1417.              */
  1418.             public function userTicketReportPrinted(Request $request)
  1419.             {    
  1420.                 $em = $this->mr->getManager('slave');
  1421.                 $session = $request->getSession();
  1422.                 $ticketsIds = explode(',', $session->get('ticketsIds'));
  1423.                 foreach($ticketsIds as $id){
  1424.                     $t = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($id);
  1425.                     $t->setReportPrinted(true);
  1426.                 }
  1427.                 $em->flush();
  1428.                 return $this->redirectToRoute('user_ticket_list');                
  1429.             }
  1430.         //
  1431.         
  1432.         // SINGOLE
  1433.             /**
  1434.              * @Route("/invia-email-prendi-in-carico", name="user_ticket_send_email_take_charge")
  1435.              * @Security("is_granted('edit', 'ticket')")
  1436.              */
  1437.             public function userTicketSendEmailTakeCharge(Request $request, MailerInterface $mailer)
  1438.             {    
  1439.                 $em = $this->mr->getManager('slave');
  1440.                 $emMaster = $this->mr->getManager('master');
  1441.                 $session = $request->getSession();
  1442.                 $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1443.                 $now = new \Datetime();
  1444.                 $users = array();
  1445.                 $technicians = $em->getRepository("App\Entity\Slave\User")->findTechniciansActive();
  1446.                 $settingSunday = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'script_sunday_active'));
  1448.                 if($settingSunday->getValue() == 1 || ($settingSunday->getValue() == 0 && $today->format('N') != 7)){
  1449.                     foreach($technicians as $t){
  1450.                         $onHoliday = false;
  1451.                         foreach($t->getHolidays() as $h){
  1452.                             if($now->format('Ymd') >= $h->getDateFrom()->format('Ymd') && $now->format('Ymd') <= $h->getDateTo()->format('Ymd')){
  1453.                                 $onHoliday = true;
  1454.                                 break;
  1455.                             }
  1456.                         }
  1457.                         if(!$onHoliday){
  1458.                             $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findByUserAndStatus($t->getId(), 'assigned');
  1459.                             if(sizeof($tickets) > 0)
  1460.                                 array_push($users, array($t, $tickets));
  1461.                         }
  1462.                     }
  1463.                     
  1464.                     foreach($users as $u){
  1465.                         $message = (new TemplatedEmail())
  1466.                             ->subject($this->params->get('subject_ticket_take_charge'))
  1467.                             ->from($this->params->get('email_noreply'))
  1468.                             ->to($u[0]->getEmail())
  1469.                             ->htmlTemplate('email/technician_tickets.html.twig')
  1470.                             ->context(['user' => $u[0], 'tickets' => $u[1]]);
  1471.                         $mailer->send($message);
  1472.                     }
  1474.                     $message = (new TemplatedEmail())
  1475.                         ->subject($this->params->get('subject_event_clicked'))
  1476.                         ->from($this->params->get('email_noreply'))
  1477.                         ->to($this->params->get('email_domini'))
  1478.                         ->htmlTemplate('email/event_clicked.html.twig')
  1479.                         ->context(['user' => $this->getUser(), 'company' => $company, 'event' => 'Invia email prendi in carico']);
  1480.                     $mailer->send($message);
  1481.                     
  1482.                     $this->addFlash('notice_success', 'Notifiche email inviate!');
  1483.                 }
  1484.                 else{
  1485.                     $this->addFlash('notice_warning', 'Notifiche disabilitate la Domenica! Attivale dalle impostazioni');
  1486.                 }
  1488.                 return $this->redirect($request->server->get('HTTP_REFERER'));
  1489.             }
  1490.         
  1491.             /**
  1492.              * @Route("/prendi-in-carico", name="user_ticket_take_charge")
  1493.              * @Security("is_granted('edit', 'ticket')")
  1494.              */
  1495.             public function userTicketTakeCharge(Request $request)
  1496.             {    
  1497.                 $em = $this->mr->getManager('slave');
  1498.                 $session = $request->getSession();
  1499.                 $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findByUserAndStatus($this->getUser()->getId(), 'assigned');
  1501.                 $statusTakenCharge = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('taken_charge');
  1502.                 foreach($tickets as $ticket){
  1503.                     $ticket->setStatus($statusTakenCharge);
  1504.                 }
  1505.                 $em->flush();
  1507.                 $this->addFlash('notice_success', 'Stato aggiornato!');
  1508.                 return $this->redirect($request->server->get('HTTP_REFERER'));
  1509.             }
  1510.         //
  1511.     //
  1512.     
  1513.     // AGGIUNGI MANUALMENTE
  1514.         /**
  1515.          * @Route("/nuovo", name="user_ticket_new")
  1516.          * @Security("is_granted('view', 'ticket')")
  1517.          */
  1518.         public function userTicketNew(Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory)
  1519.         {    
  1520.             $em = $this->mr->getManager('slave');
  1521.             $emMaster = $this->mr->getManager('master');
  1522.             $session = $request->getSession();
  1523.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1524.             $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  1525.             $today = new \DateTime();
  1527.             $ticket = new Ticket();
  1528.             $form = $formFactory->createNamed("form_ticket_new", TicketType::class, $ticket);
  1529.             $form->handleRequest($request);
  1531.             if($form->isSubmitted()){
  1533.                 $valid = true;
  1534.                 if($form->get('termid')->getData() == null && $form->get("termidCode")->getData() == null){
  1535.                     $valid = false;
  1536.                     $form->get("termidCode")->addError(new FormError("Campo obbligatorio"));
  1537.                 }
  1538.                 if($valid){
  1539.                     $termidCode = $form->get("termidCode")->getData();
  1540.                     if($form->get('termid')->getData() != null)
  1541.                         $termidCode = $em->getRepository('App\Entity\Slave\Termid')->findOneById($form->get('termid')->getData())->getCode();
  1543.                     $alreadyExist = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($ticket->getNumber(), $termidCode);
  1544.                     if($alreadyExist){
  1545.                         $valid = false;
  1546.                         $form->get("number")->addError(new FormError("Esiste già un ticket con questo numero e con questo termid!"));
  1547.                         $form->get("termidCode")->addError(new FormError("Esiste già un ticket con questo numero e con questo termid!"));
  1548.                     }
  1549.                 }
  1550.                 
  1551.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_date"));
  1552.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_date"));
  1553.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_hour"));
  1554.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_minute"));
  1555.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_date"));
  1556.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_hour"));
  1557.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_minute"));
  1558.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("anomaly"));
  1560.                 if($form->get('cityId')->getData() == null && $form->get("otherCity")->getData() == null){
  1561.                     $valid = false;
  1562.                     $form->get("cityName")->addError(new FormError("Campo obbligatorio"));
  1563.                 }
  1565.                 if($valid && $form->get('client')->getData() == null){
  1566.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientCode"));
  1567.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientName"));
  1568.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientNickname"));
  1569.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientAddress"));
  1570.                     if($form->get('client_cityId')->getData() == null){
  1571.                         $valid = false;
  1572.                         $form->get("client_cityName")->addError(new FormError("Campo obbligatorio"));
  1573.                     }
  1574.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("client_zip"));
  1575.                 }
  1576.                 $valid = true;
  1577.                 $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('zip')->getData());
  1578.                 if($zip == null){
  1579.                     $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneByCode($request->request->get('other_zip'));
  1580.                     if($zip == null){
  1581.                         $form->get('zip')->addError(new FormError('CAP inesistente! Controlla il valore inserito!'));
  1582.                         $valid = false;
  1583.                     }
  1584.                 }
  1585.                 
  1586.                 if($valid && $form->isValid()){
  1587.                     
  1588.                     $jsonReport = '[{"ABI":'.json_encode($form->get('abi')->getData()).'},{"Anomalia":'.json_encode($form->get('anomaly')->getData()).'}]';
  1589.                     $datetimeStart = date_create_from_format('d-m-Y H:i', $form->get('datetimeStart_date')->getData()->format('d-m-Y').' '.$form->get('datetimeStart_hour')->getData().':'.$form->get('datetimeStart_minute')->getData());
  1590.                     $datetimeExpiration = date_create_from_format('d-m-Y H:i', $form->get('datetimeExpiration_date')->getData()->format('d-m-Y').' '.$form->get('datetimeExpiration_hour')->getData().':'.$form->get('datetimeExpiration_minute')->getData());
  1592.                     if($form->get('cityId')->getData() != null)
  1593.                         $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($form->get('cityId')->getData());
  1594.                     
  1595.                     $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('zip')->getData());
  1596.                     $ticket->setZip($zip->getCode());
  1597.                     if($city != null){
  1598.                         $ticket->setIdCity($city->getId());
  1599.                         $ticket->setIdProvince($city->getProvince()->getId());
  1600.                         $ticket->setOtherCity(null);
  1601.                     }
  1602.                     else{
  1603.                         $ticket->setOtherCity($form->get('otherCity')->getData());
  1604.                         $ticket->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1605.                     }
  1606.                     $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'to_assign')));
  1607.                     $ticket->setDirectoryPath($today->format("Y").'/'.$today->format("m").'/'.md5(uniqid()));
  1608.                     $ticket->setDatetimeImport(new \DateTime());
  1609.                     $ticket->setClosedOnPortal(false);
  1610.                     $ticket->setSystemError(false);
  1611.                     $ticket->setJson('[{}]');
  1612.                     $ticket->setJsonReport($jsonReport);
  1613.                     $ticket->setDatetimeStart($datetimeStart);
  1614.                     $ticket->setDatetimeExpiration($datetimeExpiration);
  1615.                     
  1616.                     // Client
  1617.                     $client = $em->getRepository('App\Entity\Slave\Client')->findOneById($form->get('client')->getData());
  1618.                     if($client == null){
  1619.                         $client = new Client();
  1620.                         $client->setCode($form->get('clientCode')->getData());
  1621.                         $client->setName($form->get('clientName')->getData());
  1622.                         $client->setNickname($form->get('clientNickname')->getData());
  1623.                         $client->setReferent($form->get('clientReferent')->getData());
  1624.                         $client->setFiscalCode($form->get('clientFiscalCode')->getData());
  1625.                         $client->setVat($form->get('clientVat')->getData());
  1626.                         $client->setSdi($form->get('clientSdi')->getData());
  1627.                         $client->setClosures($form->get('clientClosures')->getData());
  1628.                         $client->setOpenings($form->get('clientOpenings')->getData());
  1630.                         $clientCity = $emMaster->getRepository('App\Entity\Master\City')->findOneById($form->get('client_cityId')->getData());
  1631.                         $clientZip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('client_zip')->getData());
  1632.                         $client->setAddress($form->get('address')->getData());
  1633.                         $client->setLocality($form->get('locality')->getData());
  1634.                         $client->setIdCity($clientCity->getId());
  1635.                         $client->setZip($clientZip->getCode());
  1636.                         $client->setIdProvince($clientCity->getProvince()->getId());
  1637.                         $client->setNotes($form->get('clientNotes')->getData());
  1638.                         $client->setDirectoryPath(md5(uniqid()));
  1639.                         $em->persist($client);
  1640.         
  1641.                         $clientPhone = new ClientPhone();
  1642.                         $clientPhone->setClient($client);
  1643.                         $clientPhone->setName('Telefono 1');
  1644.                         $clientPhone->setNumber($form->get('clientPhone')->getData());
  1645.                         $em->persist($clientPhone);
  1646.             
  1647.                         $warehouse = new Warehouse();
  1648.                         $warehouse->setClient($client);
  1649.                         $warehouse->setMovable(false);
  1650.                         $warehouse->setNickname('Magazzino cliente - '.$client->getNickname());
  1651.                         $client->setWarehouse($warehouse);
  1652.                         $em->persist($warehouse);
  1653.                         $em->flush();
  1654.                     }
  1655.                     $ticket->setClient($client);
  1656.             
  1657.                     // Termid
  1658.                     $termid = $em->getRepository('App\Entity\Slave\Termid')->findOneById($form->get('termid')->getData());
  1659.                     if($termid == null){
  1660.                         $termid = new Termid();
  1661.                         $termid->setClient($client);
  1662.                         $termid->setCode($form->get('termidCode')->getData());
  1663.                         $em->persist($termid);
  1664.                         $em->flush();
  1665.                     }
  1666.                     $ticket->setTermid($termid);
  1667.                     $em->persist($ticket);
  1668.                     $em->flush();               
  1669.                     
  1670.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  1672.                     $this->addFlash('notice_success', "Ticket inserito!");
  1673.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1674.                 }
  1675.             }
  1677.             return $this->render('role/user/ticket/new.html.twig', array(
  1678.                 'company' => $company,
  1679.                 'cities' => $cities,
  1680.                 'form' => $form->createView()
  1681.             ));
  1682.         }
  1683.     //
  1684.         
  1685.     /**
  1686.      * @Route("/{ticketId}/scheda", name="user_ticket_sheet")
  1687.      * @Security("is_granted('ticket_view', ticketId)")
  1688.      */
  1689.     public function userTicketSheet($ticketId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs, UserPasswordHasherInterface $passwordHasher, MailerInterface $mailer)
  1690.     {    
  1691.         $em = $this->mr->getManager('slave');
  1692.         $emMaster = $this->mr->getManager('master');
  1693.         $session = $request->getSession();
  1694.         $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1695.         $settingBackOffice = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_backoffice_manage'));
  1696.         $settingTechUnlockSuspension = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_by_technician'));
  1697.         $settingProcessedActive = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_processed_active'));
  1698.         $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  1700.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  1701.         $displayJsonReport = '';
  1702.         if($ticket->getJsonReport() != '[]'){
  1703.             $matrix = json_decode($ticket->getJsonReport(), true);
  1704.             foreach($matrix as $array)
  1705.                 foreach($array as $a){
  1706.                     $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($ticket->getSupplier()->getId(), array_keys($array)[0], $a);
  1707.                     $htmlToAdd = '';
  1708.                     if($tcv != null)
  1709.                         $htmlToAdd = ' <i>('.$tcv->getValue().')</i>';
  1710.                     $displayJsonReport.= '<tr><th>'.array_keys($array)[0].'</th><td colspan="2">'.$a.$htmlToAdd.'</td></tr>';
  1711.                 }
  1712.         }
  1714.         // TICKET - MODIFICA INDIRIZZO
  1715.         $formAddressEdit = $formFactory->createNamed("form_address", TicketAddressType::class, $ticket);
  1716.         $formAddressEdit->handleRequest($request);
  1718.         if($formAddressEdit->isSubmitted()){
  1719.             $valid = true;
  1720.             $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($formAddressEdit->get('zip')->getData());
  1721.             if($zip == null){
  1722.                 $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneByCode($request->request->get('other_zip'));
  1723.                 if($zip == null){
  1724.                     $formAddressEdit->get('zip')->addError(new FormError('CAP inesistente! Controlla il valore inserito!'));
  1725.                     $valid = false;
  1726.                 }
  1727.             }
  1729.             if($valid && $formAddressEdit->isValid()){
  1731.                 if($formAddressEdit->get('cityId')->getData() != null)
  1732.                     $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($formAddressEdit->get('cityId')->getData());
  1734.                 $ticket->setZip($zip->getCode());
  1735.                 if($city != null){
  1736.                     $ticket->setIdCity($city->getId());
  1737.                     $ticket->setIdProvince($city->getProvince()->getId());
  1738.                     $ticket->setOtherCity(null);
  1739.                 }
  1740.                 else{
  1741.                     $ticket->setOtherCity($formAddressEdit->get('otherCity')->getData());
  1742.                     $ticket->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1743.                 }
  1744.                 // SE SCELTO AGGIORNA CLIENTE
  1745.                 if($formAddressEdit->get('updateClient')->getData()){
  1746.                     $ticket->getClient()->setAddress($formAddressEdit->get('address')->getData());
  1747.                     $ticket->getClient()->setZip($zip->getCode());
  1748.                     $ticket->getClient()->setLocality($formAddressEdit->get('locality')->getData());
  1749.                     if($city != null){
  1750.                         $ticket->getClient()->setIdCity($city->getId());
  1751.                         $ticket->getClient()->setIdProvince($city->getProvince()->getId());
  1752.                     }
  1753.                     else{
  1754.                         $ticket->getClient()->setOtherCity($formAddressEdit->get('otherCity')->getData());
  1755.                         $ticket->getClient()->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1756.                     }
  1757.                 }
  1758.                 
  1759.                 $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  1760.                 if($error){
  1761.                     $this->addFlash('notice_warning', "Nessuna tariffa trovata per questo indirizzo!");
  1762.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1763.                 }
  1764.                 $em->flush();
  1766.                 $this->addFlash('notice_success', "Indirizzo ticket aggiornato!");
  1767.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1768.             }
  1769.             else{
  1770.                 $session->set('openModalAddressEdit', true);
  1771.             }
  1772.         }
  1774.         // TICKET - CLIENTE - MODIFICA 
  1775.         $numOfPhones = 0;
  1776.         if($ticket->getClient() != null)
  1777.             $numOfPhones = sizeof($ticket->getClient()->getPhones());
  1778.         $formClientEdit = $formFactory->createNamed("form_client_edit", ClientEditType::class, $ticket->getClient(), array('phoneNumber' => $numOfPhones));
  1779.         $formClientEdit->handleRequest($request);
  1781.         if($formClientEdit->isSubmitted()){
  1782.             if($formClientEdit->isValid()){
  1783.                 
  1784.                 foreach($ticket->getClient()->getPhones() as $phone){
  1785.                     if($phone->getName() == 'Telefono 1') $phone->setNumber($formClientEdit->get('phone1')->getData());
  1786.                     if(sizeof($ticket->getClient()->getPhones()) > 1 && $phone->getName() == 'Telefono 2') $phone->setNumber($formClientEdit->get('phone2')->getData());
  1787.                     if(sizeof($ticket->getClient()->getPhones()) > 2 && $phone->getName() == 'Telefono cellulare') $phone->setNumber($formClientEdit->get('phone3')->getData());
  1788.                 }
  1790.                 if(sizeof($ticket->getClient()->getPhones()) == 0){
  1791.                     $clientPhone = new ClientPhone();
  1792.                     $clientPhone->setClient($ticket->getClient());
  1793.                     $clientPhone->setName('Telefono 1');
  1794.                     $clientPhone->setNumber('');
  1795.                     $em->persist($clientPhone);
  1796.                 }
  1798.                 $em->flush();
  1799.                 $this->addFlash('notice_success', "Dati aggiornati");
  1800.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1801.             }
  1802.             else{
  1803.                 $session->set('openEditModal', true);
  1804.                 $session->set('openEditModalId', $request->request->get('clientNotesEditId'));
  1805.             }
  1806.         }
  1807.     
  1808.         // TICKET - SOSPENSIONE - SBLOCCA
  1809.         $suspension = new TicketSuspension();
  1810.         $formSusUnlock = $formFactory->createNamed("form_suspension_unlock", TicketSuspensionUnlockType::class, $suspension);
  1811.         $formSusUnlock->handleRequest($request);
  1813.         if($formSusUnlock->isSubmitted()){
  1815.             $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get("unlockCausal"));
  1817.             if($valid && $formSusUnlock->isValid()){
  1818.                 $suspension = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusUnlock->get('id')->getData());
  1819.                 $unlockCausal = $formSusUnlock->get("unlockCausal")->getData();
  1821.                 $suspension->unlock($unlockCausal, new \DateTime(), $em);
  1822.                 $em->flush();
  1824.                 $this->addFlash('notice_success', "Sospensione sbloccata!");
  1825.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1826.             }
  1827.             else{
  1828.                 $session->set('openModalSuspensionUnlock', true);
  1829.                 $session->set('openModalSuspensionUnlockId', $formSusUnlock->get('id')->getData());
  1830.             }
  1831.         }
  1832.         
  1833.         // TICKET - EXTRA
  1834.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse')
  1835.             $choiceTypes = array('Ore' => 'hours', 'Spesa' => 'cost', 'Integrazione tariffa' => 'tariff_extra', 'Tariffa fuori copertura' => 'tariff_out');
  1836.         else
  1837.             $choiceTypes = array('Ore' => 'hours', 'Spesa' => 'cost', 'Integrazione tariffa' => 'tariff_extra');
  1839.         $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  1840.         $interventionExtra = new InterventionExtra();
  1841.         $formExtraNew = $formFactory->createNamed("form_intervention_extra_new", InterventionExtraType::class, $interventionExtra, array('ticketId' => $ticket->getId(), 'choice_types' => $choiceTypes));
  1842.         $formExtraNew->handleRequest($request);
  1844.         if($formExtraNew->isSubmitted()){
  1846.             $valid = FormValidatorService::validateInterventionExtra($validator, $formExtraNew, false, $this->getUser());
  1848.             if($valid && $formExtraNew->isValid()){
  1850.                 switch($formExtraNew->get('type')->getData()){
  1851.                     case 'cost':
  1852.                         if($formExtraNew->get('file')->getData()->guessExtension() == 'pdf')
  1853.                             MediaService::uploadDocument($formExtraNew->get('file')->getData(), $uploadDir, $interventionExtra, 'file');
  1854.                         else
  1855.                             MediaService::uploadImage($fs, $formExtraNew->get('file')->getData(), null, $uploadDir, $interventionExtra, 'file', 100, 1000, 200, true);
  1856.                         break;
  1857.                     case 'tariff_out':
  1858.                         $interventionExtra->setTariffOut(true);
  1859.                     default: break;
  1860.                 }
  1861.                 
  1862.                 if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  1863.                     $interventionExtra->setManaged(true);
  1864.                     $interventionExtra->setApproved(true);
  1865.                 }
  1866.                 else{
  1867.                     $interventionExtra->setManaged(false);
  1868.                     $interventionExtra->setApproved(null);
  1869.                 }
  1870.                 $em->persist($interventionExtra);
  1871.                 $em->flush();
  1873.                 $this->addFlash('notice_success', "Nuovo extra inserito!");
  1874.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1875.             }
  1876.             else{
  1877.                 $session->set('openModalExtraNew', true);
  1878.             }
  1879.         }
  1880.         
  1881.         $formExtraEdit = $formFactory->createNamed("form_intervention_extra_edit", InterventionExtraType::class, $interventionExtra, array('ticketId' => $ticket->getId(), 'choice_types' => $choiceTypes));
  1882.         $formExtraEdit->handleRequest($request);
  1884.         if($formExtraEdit->isSubmitted()){
  1886.             $valid = FormValidatorService::validateInterventionExtra($validator, $formExtraEdit, true, $this->getUser());
  1887.             if($valid && $formExtraEdit->isValid()){
  1889.                 $interventionExtraEdit = $em->getRepository('App\Entity\Slave\InterventionExtra')->findOneById($request->request->get('extraEditId'));
  1890.                 $oldFilePath = $interventionExtraEdit->getFilePath();
  1892.                 $interventionExtraEdit->setIntervention($formExtraEdit->get('intervention')->getData());
  1893.                 $interventionExtraEdit->setType($formExtraEdit->get('type')->getData());
  1894.                 $interventionExtraEdit->setNotes($formExtraEdit->get('notes')->getData());
  1895.                 switch($formExtraEdit->get('type')->getData()){
  1896.                     case 'cost':
  1897.                         $interventionExtraEdit->setTariffOut(false);
  1898.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1899.                         if($formExtraEdit->get('file')->getData() != null){
  1900.                             // METTO IL NUOVO
  1901.                             if($formExtraEdit->get('file')->getData()->guessExtension() == 'pdf')
  1902.                                 MediaService::uploadDocument($formExtraEdit->get('file')->getData(), $uploadDir, $interventionExtra, 'file');
  1903.                             else
  1904.                                 MediaService::uploadImage($fs, $formExtraEdit->get('file')->getData(), null, $uploadDir, $interventionExtraEdit, 'file', 100, 1000, 200, true);
  1906.                             // RIMUOVO IL VECCHIO FILE
  1907.                             if(str_contains($oldFilePath, '.pdf'))
  1908.                                 MediaService::removeDocument($fs, $oldFilePath, $uploadDir);
  1909.                             else
  1910.                                 MediaService::removeImage($fs, $oldFilePath, $uploadDir);
  1911.                         }
  1912.                         break;
  1913.                     case 'hours':
  1914.                         $interventionExtraEdit->setTariffOut(false);
  1915.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1916.                         $interventionExtraEdit->setHours($formExtraEdit->get('hours')->getData());
  1917.                         break;
  1918.                     case 'tariff_extra':
  1919.                         $interventionExtraEdit->setHours(null);
  1920.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1921.                         $interventionExtraEdit->setTariffOut(false);
  1922.                         break;
  1923.                     case 'tariff_out':
  1924.                         $interventionExtraEdit->setHours(null);
  1925.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1926.                         $interventionExtraEdit->setTariffOut(true);
  1927.                         break;
  1928.                     default: break;
  1929.                 }
  1930.                 $em->flush();
  1932.                 $this->addFlash('notice_success', "Modifiche salvate!");
  1933.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1934.             }
  1935.             else{
  1936.                 $session->set('openModalExtraEdit', true);
  1937.                 $session->set('openModalExtraEditId', $request->request->get('extraEditId'));
  1938.             }
  1939.         }
  1940.         
  1941.         // TICKET - REMINDER
  1942.         $ticketReminder = new TicketReminder();
  1943.         $formReminderNew = $formFactory->createNamed("form_reminder_new", TicketReminderType::class, $ticketReminder);
  1944.         $formReminderNew->handleRequest($request);
  1946.         if($formReminderNew->isSubmitted()){
  1948.             $valid = true;
  1949.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("date"));
  1950.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("hour"));
  1951.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("minute"));
  1953.             if($valid && $formReminderNew->isValid()){
  1954.                 
  1955.                 $datetime = date_create_from_format('d-m-Y H:i', $formReminderNew->get('date')->getData()->format('d-m-Y').' '.$formReminderNew->get('hour')->getData().':'.$formReminderNew->get('minute')->getData());
  1956.                 $ticketReminder->setDatetime($datetime);
  1957.                 $ticketReminder->setTicket($ticket);
  1958.                 $ticketReminder->setTechnician($this->getUser());
  1959.                 $em->persist($ticketReminder);
  1960.                 $em->flush();
  1962.                 $this->addFlash('notice_success', "Reminder ticket inserito!");
  1963.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1964.             }
  1965.             else{
  1966.                 $session->set('openModalReminderNew', true);
  1967.             }
  1968.         }
  1969.         
  1970.         $formReminderEdit = $formFactory->createNamed("form_reminder_edit", TicketReminderType::class, $ticketReminder);
  1971.         $formReminderEdit->handleRequest($request);
  1973.         if($formReminderEdit->isSubmitted()){
  1975.             $valid = true;
  1976.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("date"));
  1977.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("hour"));
  1978.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("minute"));
  1980.             if($valid && $formReminderEdit->isValid()){
  1981.                 
  1982.                 $reminder = $em->getRepository('App\Entity\Slave\TicketReminder')->findOneById($formReminderEdit->get('id')->getData());
  1983.                 $datetime = date_create_from_format('d-m-Y H:i', $formReminderEdit->get('date')->getData()->format('d-m-Y').' '.$formReminderEdit->get('hour')->getData().':'.$formReminderEdit->get('minute')->getData());
  1984.                 $reminder->setDatetime($datetime);
  1985.                 $reminder->setDetails($formReminderEdit->get('details')->getData());
  1986.                 $em->flush();
  1988.                 $this->addFlash('notice_success', "Modifiche salvate!");
  1989.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1990.             }
  1991.             else{
  1992.                 $session->set('openModalReminderEdit', true);
  1993.                 $session->set('openModalReminderEditId', $formReminderEdit->get('id')->getData());
  1994.             }
  1995.         }
  1997.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  1999.             // AGENZIA
  2000.             // TECNICI
  2001.             $technicians = array();
  2002.             if($ticket->getZip() != null){
  2003.                 $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneBy(array('code' => $ticket->getClient()->getZip()));
  2004.                 $allTechs = $em->getRepository('App\Entity\Slave\User')->findTechniciansActive();
  2005.                 foreach($allTechs as $t){
  2006.                     $supplier = false;
  2007.                     $area = false;
  2009.                     $tmp = array();
  2010.                     $autoAssignSuppliersIds = array();
  2011.                     foreach($t->getAutoAssignSuppliers() as $supplier)
  2012.                         array_push($autoAssignSuppliersIds, $supplier->getId());
  2013.                             
  2014.                     if(in_array($ticket->getOperation()->getSupplier()->getId(), $autoAssignSuppliersIds))
  2015.                         $supplier = true;
  2017.                     foreach($t->getTechnicianAreas() as $ta){
  2019.                         $zips = array();
  2020.                         foreach($ta->getZips() as $arrayZip){
  2021.                             array_push($zips, $arrayZip[1]);
  2022.                             
  2023.                             if($ticket->getClient()->getIdProvince() == $ta->getIdProvince() && ($ta->isAllZip() || in_array($ticket->getClient()->getZip(), $zips)))
  2024.                                 $area = true;
  2025.                         }
  2026.                     }
  2027.                     
  2028.                     array_push($tmp, $t, $supplier, $area);
  2029.                     array_push($technicians, $tmp);
  2030.                 }
  2031.             }
  2032.             
  2033.             // TICKET - MODIFICA OPERAZIONE
  2034.             $formOperationEdit = $formFactory->createNamed("form_operation", TicketOperationType::class, $ticket, array('supplierId' => $ticket->getSupplier()->getId()));
  2035.             $formOperationEdit->handleRequest($request);
  2037.             if($formOperationEdit->isSubmitted()){
  2039.                 $valid = ValidationService::validateNotBlank($validator, $formOperationEdit->get("operation"));
  2041.                 if($valid && $formOperationEdit->isValid()){
  2042.                    
  2043.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  2044.                     if($error){
  2045.                         $this->addFlash('notice_warning', "Nessuna tariffa trovata per questa operazione!");
  2046.                         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2047.                     }
  2048.                     $em->flush();
  2050.                     $this->addFlash('notice_success', "Operazione aggiornata!");
  2051.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2052.                 }
  2053.                 else{
  2054.                     $session->set('openModalOperationEdit', true);
  2055.                 }
  2056.             }
  2058.             // TICKET - MODIFICA TARIFFA ASSEGNATA
  2059.             $operationTariffId = null;
  2060.             if($ticket->getOperationTariffAmount() != null)
  2061.                 $operationTariffId = $ticket->getOperationTariffAmount()->getTariff()->getId();
  2062.             else{
  2063.                 foreach($ticket->getOperation()->getTariffs() as $tar){
  2064.                     $zips = array();
  2065.                     foreach($tar->getZips() as $arrayZip)
  2066.                         array_push($zips, $arrayZip[1]);
  2068.                     if($tar->getIdProvince() == $ticket->getIdProvince() && ($tar->isAllZip() || in_array($ticket->getZip(), $zips))){
  2069.                         $operationTariffId = $tar->getId();
  2070.                         break;
  2071.                     }
  2072.                 }
  2073.             }
  2075.             $formOperationTariffAmount = $formFactory->createNamed("form_operation_tariff_amount", TicketOperationTariffAmountType::class, $ticket, array('operationTariffId' => $operationTariffId));
  2076.             $formOperationTariffAmount->handleRequest($request);
  2078.             if($formOperationTariffAmount->isSubmitted()){
  2079.                 $valid = ValidationService::validateNotBlank($validator, $formOperationTariffAmount->get('operationTariffAmount'));
  2080.                 
  2081.                 if($valid && $formOperationTariffAmount->isValid()){
  2082.                     $amountTechnician = "0.00";
  2083.                     $ota = $em->getRepository('App\Entity\Slave\OperationTariffAmount')->findOneById($formOperationTariffAmount->get('operationTariffAmount')->getData());
  2084.                     $ticket->setOperationTariffAmount($ota);
  2085.                     foreach($ota->getTechnicianAreas() as $jttaota){
  2086.                         if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId()){
  2087.                             $amountTechnician = $jttaota->getAmount();
  2088.                             break;
  2089.                         }
  2090.                     }
  2091.                     foreach($ticket->getInterventions() as $i){
  2092.                         $i->setAmount($ota->getAmount());
  2093.                         $i->setAmountTechnician($amountTechnician);
  2094.                     }
  2095.                     if($ticket->getUavOperationTariffAmount() == null){
  2096.                         $uavOt = null;
  2097.                         foreach($ticket->getSupplier()->getOperations() as $op){
  2098.                             if($op->isUav()){
  2099.                                 $uavOt = $op;
  2100.                                 break;
  2101.                             }
  2102.                         }
  2103.                         foreach($uavOt->getTariffs() as $uavTar){
  2104.                             $zips = array();
  2105.                             foreach($uavTar->getZips() as $arrayZip)
  2106.                                 array_push($zips, $arrayZip[1]);
  2107.                 
  2108.                             if($uavTar->getIdProvince() == $ticket->getIdProvince() && ($uavTar->isAllZip() || in_array($ticket->getZip(), $zips))){
  2109.                                 $uavTariff = $uavTar;
  2110.                                 break;
  2111.                             }
  2112.                         }
  2113.                         $ticket->setUavOperationTariffAmount($uavTariff->getStandardAmount());
  2114.                     }
  2115.                     $em->flush();
  2116.                     $this->addFlash('notice_success', "Tariffa aggiornata!");
  2117.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2118.                 }
  2119.                 else{
  2120.                     $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2121.                     $session->set('openModalTariff', true);
  2122.                 }
  2123.             }
  2125.             // TICKET - ERRORI - FORNITORE
  2126.             $formErrorSupplier = $formFactory->createNamed("form_error_supplier", TicketErrorSupplierType::class, $ticket);
  2127.             $formErrorSupplier->handleRequest($request);
  2129.             if($formErrorSupplier->isSubmitted()){
  2130.                 
  2131.                 $valid = ValidationService::validateNotBlank($validator, $formErrorSupplier->get("supplier"));
  2133.                 if($valid && $formErrorSupplier->isValid()){
  2135.                     $ticket->setOperation($formErrorSupplier->get("supplier")->getData()->getOperationMaintenance());
  2136.                     $em->flush();
  2138.                     $error = true;
  2139.                     if($ticket->getClient()) $error = TicketService::ticketMapClient($em, $ticket);
  2140.                     if(!$error) $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ticket);
  2141.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $ticket);
  2142.                     if(!$error){
  2143.                         $ticket->setSystemError(false);
  2144.                         $ticket->setSystemErrorDetails(null);
  2145.                     }
  2146.                     $em->flush();
  2148.                     $this->addFlash('notice_success', "Ticket aggiornato!");
  2149.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2150.                 }
  2151.             }
  2153.             // TICKET - ERRORI - OPERAZIONE
  2154.             $supplierId = 0;
  2155.             if($ticket->getSupplier() != null)
  2156.                 $supplierId = $ticket->getSupplier()->getId();
  2157.             
  2158.             $formErrorOperation = $formFactory->createNamed("form_error_operation", TicketErrorOperationType::class, $ticket, array('supplierId' => $supplierId));
  2159.             $formErrorOperation->handleRequest($request);
  2161.             if($formErrorOperation->isSubmitted()){
  2162.                 
  2163.                 $valid = ValidationService::validateNotBlank($validator, $formErrorOperation->get("operation"));
  2165.                 if($valid && $formErrorOperation->isValid()){
  2167.                     $em->flush();
  2168.                     if($ticket->getClient())
  2169.                         $error = TicketService::ticketMapClient($em, $ticket);
  2170.                     if(!$error) $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ticket);
  2171.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $ticket);
  2172.                     if(!$error){
  2173.                         $ticket->setSystemError(false);
  2174.                         $ticket->setSystemErrorDetails(null);
  2175.                     }
  2176.                     $em->flush();
  2178.                     $this->addFlash('notice_success', "Ticket aggiornato!");
  2179.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2180.                 }
  2181.             }
  2182.                         
  2183.             // TICKET - ERRORI - CHIAVI COLONNE
  2184.             $formErrorKeyMapping = $formFactory->createNamed("form_operation_keys_mapping", OperationKeysMappingType::class, $ticket->getOperation());
  2185.             $formErrorKeyMapping->handleRequest($request);
  2187.             if($formErrorKeyMapping->isSubmitted()){
  2189.                 $valid = true;
  2190.                 foreach($formErrorKeyMapping->get('keyMappings') as $keyMapping){
  2191.                     if($valid && $keyMapping->get('keyRequired')->getData()) $valid = ValidationService::validateNotBlank($validator, $keyMapping->get('mappingValue'));
  2192.                 }
  2194.                 if($valid && $formErrorKeyMapping->isValid()){
  2196.                     $em->flush();
  2197.                     $operationTickets = $em->getRepository('App\Entity\Slave\Ticket')->findByOperationAndSystemError($ticket->getOperation(), true);
  2198.                     foreach($operationTickets as $ot){
  2199.                         $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ot);
  2200.                         if(!$error) $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ot);
  2201.                         if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $ot);
  2202.                         if(!$error){
  2203.                             $ot->setSystemError(false);
  2204.                             $ot->setSystemErrorDetails(null);
  2205.                         }
  2206.                     }
  2207.                     $em->flush();
  2209.                     $this->addFlash('notice_success', "Mappatura campi ticket aggiornata!");
  2210.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2211.                 }
  2212.             }
  2214.             // TICKET - ERRORI - MODIFICA PROVINCIA
  2215.             $formErrorProvince = $formFactory->createNamed("form_error_province", TicketErrorProvinceType::class, $ticket);
  2216.             $formErrorProvince->handleRequest($request);
  2218.             if($formErrorProvince->isSubmitted()){
  2220.                 $valid = ValidationService::validateNotBlank($validator, $formErrorProvince->get('idProvince'));
  2222.                 if($formErrorProvince->isValid() && $valid){
  2224.                     $ticket->setIdProvince($formErrorProvince->get('idProvince')->getData()->getId());
  2225.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  2226.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $ticket);
  2227.                     if(!$error){
  2228.                         $ticket->setSystemError(false);
  2229.                         $ticket->setSystemErrorSlug(null);
  2230.                     }
  2231.                     $em->flush();
  2233.                     $this->addFlash('notice_success', "Provincia ticket aggiornata!");
  2234.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2235.                 }
  2236.             }
  2238.             // TICKET - ERRORI - MODIFICA INDIRIZZO
  2239.             $formErrorAddress = $formFactory->createNamed("form_error_address", TicketErrorAddressType::class, $ticket);
  2240.             $formErrorAddress->handleRequest($request);
  2242.             if($formErrorAddress->isSubmitted()){
  2244.                 if($formErrorAddress->isValid()){
  2246.                     $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($formErrorAddress->get('cityId')->getData());
  2247.                     $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($formErrorAddress->get('zip')->getData());
  2248.                     $ticket->setIdCity($city->getId());
  2249.                     $ticket->setIdProvince($city->getProvince()->getId());
  2250.                     $ticket->setZip($zip->getCode());
  2251.                     $ticket->setSystemError(false);
  2252.                     $ticket->setSystemErrorDetails(null);
  2253.                     
  2254.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  2255.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $ticket);
  2256.                     if(!$error){
  2257.                         $ticket->setSystemError(false);
  2258.                         $ticket->setSystemErrorSlug(null);
  2259.                     }
  2260.                     $em->flush();
  2262.                     $this->addFlash('notice_success', "Indirizzo ticket aggiornato!");
  2263.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2264.                 }
  2265.             }
  2267.             // TICKET - DATA SCADENZA - MODIFICA
  2268.             $formExpirationDatetimeEdit = $formFactory->createNamed("form_expiration_edit", TicketExpirationEditType::class, $ticket);
  2269.             $formExpirationDatetimeEdit->handleRequest($request);
  2271.             if($formExpirationDatetimeEdit->isSubmitted()){
  2273.                 $valid = true;
  2274.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("date"));
  2275.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("timeHour"));
  2276.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("timeMinute"));
  2278.                 if($valid && $formExpirationDatetimeEdit->isValid()){
  2280.                     $datetime = date_create_from_format("d-m-Y H:i", $formExpirationDatetimeEdit->get('date')->getData()->format('d-m-Y').' '.$formExpirationDatetimeEdit->get('timeHour')->getData().':'.$formExpirationDatetimeEdit->get('timeMinute')->getData());
  2281.                     $ticket->setDatetimeExpiration($datetime);
  2282.                     $em->flush();
  2284.                     $this->addFlash('notice_success', "Data scadenza aggiornata!");
  2285.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2286.                 }
  2287.             }
  2288.             
  2289.             // TICKET - LETTERA DI VETTURA - MODIFICA
  2290.             $formWaybillEdit = $formFactory->createNamed("form_waybill_edit", TicketWaybillEditType::class, $ticket);
  2291.             $formWaybillEdit->handleRequest($request);
  2293.             if($formWaybillEdit->isSubmitted()){
  2295.                 if($formWaybillEdit->isValid()){
  2297.                     $em->flush();
  2299.                     $this->addFlash('notice_success', "Lettera di vettura aggiornata!");
  2300.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2301.                 }
  2302.             }
  2304.             // TICKET - SOSPENSIONE - MODIFICA
  2305.             $formSusEdit = $formFactory->createNamed("form_suspension_edit", TicketSuspensionEditType::class, $suspension);
  2306.             $formSusEdit->handleRequest($request);
  2308.             if($formSusEdit->isSubmitted()){
  2310.                 $valid = true;
  2311.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("dateFrom"));
  2312.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeFromHour"));
  2313.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeFromMinute"));
  2314.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("dateTo"));
  2315.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeToHour"));
  2316.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeToMinute"));
  2318.                 if($valid && $formSusEdit->isValid()){
  2320.                     $sus = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusEdit->get('id')->getData());
  2321.                     $datetimeFrom = date_create_from_format("d-m-Y H:i", $formSusEdit->get('dateFrom')->getData()->format('d-m-Y').' '.$formSusEdit->get('timeFromHour')->getData().':'.$formSusEdit->get('timeFromMinute')->getData());
  2322.                     $datetimeTo = date_create_from_format("d-m-Y H:i", $formSusEdit->get('dateTo')->getData()->format('d-m-Y').' '.$formSusEdit->get('timeToHour')->getData().':'.$formSusEdit->get('timeToMinute')->getData());
  2323.                     $sus->setDatetimeFrom($datetimeFrom);
  2324.                     $sus->setDatetimeTo($datetimeTo);
  2325.                     $em->flush();
  2327.                     $this->addFlash('notice_success', "Date sospensione aggiornate!");
  2328.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2329.                 }
  2330.             }
  2331.             
  2332.             // TICKET - SOSPENSIONE - APPROVARE/NON APPROVARE
  2333.             $formSusApprove = $formFactory->createNamed("form_suspension_approve", TicketSuspensionApproveType::class, $suspension);
  2334.             $formSusApprove->handleRequest($request);
  2336.             if($formSusApprove->isSubmitted()){
  2338.                 $valid = true;
  2339.                 if($formSusApprove->get("isApproved")->getData() == false) $valid = ValidationService::validateNotBlank($validator, $formSusApprove->get("refuseMotivation"));
  2341.                 if($valid && $formSusApprove->isValid()){
  2343.                     $sus = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusApprove->get('id')->getData());
  2344.                     $sus->setManaged(true);
  2345.                     $sus->setApproved($formSusApprove->get("isApproved")->getData());
  2347.                     if($sus->isApproved()){
  2348.                         $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended')));
  2349.                         if($sus->getIntervention()->getOutcomeType()->getSlug() == 'suspended'){
  2350.                             $subject = $this->params->get('subject_ticket_suspension_approved');
  2351.                             $template = "email/ticket_suspension_approved.html.twig";
  2352.                         }
  2353.                         else{
  2354.                             $subject = $this->params->get('subject_ticket_uav_approved');
  2355.                             $template = "email/ticket_uav_approved.html.twig";
  2356.                         }
  2357.                         $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  2358.                         if($settingUnlockSameTech->getValue() != 1)
  2359.                             $ticket->setTechnician(null);
  2360.                     }
  2361.                     else{
  2362.                         $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned')));
  2363.                         $sus->setRefuseMotivation($formSusApprove->get("refuseMotivation")->getData());
  2364.                         $sus->setUnlocked(1);
  2365.                         $sus->setDatetimeTo(new \Datetime());
  2366.                         $sus->getIntervention()->setBillable(false);
  2368.                         if($sus->getIntervention()->getOutcomeType()->getSlug() == 'suspended'){
  2369.                             $subject = $this->params->get('subject_ticket_suspension_not_approved');
  2370.                             $template = "email/ticket_suspension_not_approved.html.twig";
  2371.                         }
  2372.                         else{
  2373.                             $subject = $this->params->get('subject_ticket_uav_not_approved');
  2374.                             $template = "email/ticket_uav_not_approved.html.twig";
  2375.                         }
  2376.                     }
  2377.                     $em->flush();
  2378.                     
  2379.                     $message = (new TemplatedEmail())
  2380.                         ->subject($subject.' '.$ticket->getNumber())
  2381.                         ->from($this->params->get('email_noreply'))
  2382.                         ->to($sus->getIntervention()->getTechnician()->getEmail())
  2383.                         ->htmlTemplate($template)
  2384.                         ->context(['company' => $company, 'ticket' => $ticket, 'suspension' => $sus]);
  2385.                     $mailer->send($message);
  2387.                     $this->addFlash('notice_success', "Stato sospensione aggiornato!");
  2388.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2389.                 }
  2390.                 else{                    
  2391.                     $session->set('openModalSuspensionApprove', true);
  2392.                     $session->set('openModalSuspensionApproveId', $formSusApprove->get('id')->getData());
  2393.                     $session->set('openModalSuspensionApproveIs', $formSusApprove->get('isApproved')->getData());
  2394.                 }
  2395.             }
  2396.                         
  2397.             // INTERVENTO - MODIFICA % FUORI SLA E MESE DI FATTURAZIONE
  2398.             $intervention = new Intervention();
  2399.             $formInterventionSla = $formFactory->createNamed("form_intervention_sla", InterventionSlaType::class, $intervention);
  2400.             $formInterventionSla->handleRequest($request);
  2402.             if($formInterventionSla->isSubmitted()){
  2404.                 if($formInterventionSla->isValid()){
  2406.                     $editIntervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($formInterventionSla->get('id')->getData());
  2407.                     if($formInterventionSla->get('slaOutboundPercentage')->getData() != null)
  2408.                         $editIntervention->setSlaOutboundPercentage($formInterventionSla->get('slaOutboundPercentage')->getData());
  2409.                     
  2410.                     $datetimeBilling = date_create_from_format('d-m-Y H:i:s', $formInterventionSla->get('dateBilling')->getData()->format('d-m-Y').' 00:00:00');
  2411.                     $editIntervention->setDatetimeBilling($datetimeBilling);
  2412.                     
  2413.                     $em->flush();
  2414.                     $this->addFlash('notice_success', "Dati aggiornati!");
  2415.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2416.                 }
  2417.                 else{
  2418.                     $session->set('openModalInterventionSla', true);
  2419.                     $session->set('openModalInterventionSlaId', $formInterventionSla->get('id')->getData());
  2420.                 }
  2421.             }
  2423.             // TICKET - ELIMINA
  2424.             $formDelete = $formFactory->createNamed("form_ticket_delete", TicketDeleteType::class, $ticket);
  2425.             $formDelete->handleRequest($request);
  2427.             if($formDelete->isSubmitted()){
  2429.                 $valid = ValidationService::validateNotBlank($validator, $formDelete->get('password'));
  2431.                 if($valid && !($passwordHasher->isPasswordValid($this->getUser(), $formDelete->get('password')->getData()))){
  2432.                     $valid = false;
  2433.                     $formDelete->get('password')->addError(new FormError('Password errata!'));
  2434.                 }
  2436.                 if($valid && $formDelete->isValid()){
  2437.                     
  2438.                     foreach($ticket->getInterventions() as $intervention){
  2439.                         if($intervention->getSuspension() != null)
  2440.                             $em->remove($intervention->getSuspension());
  2441.                         $em->remove($intervention);
  2442.                     }
  2443.                     
  2444.                     $this->deleteTicketAndConnectedValues($em, $ticket);
  2445.                     $em->flush();
  2447.                     $this->addFlash('notice_success', "Ticket eliminato correttamente!");
  2448.                     return $this->redirectToRoute('user_ticket_list');
  2449.                 }
  2450.                 else
  2451.                     $session->set('openDeleteModal', true);
  2452.             }
  2453.             
  2454.             return $this->render('role/user/ticket/sheet.html.twig', array(
  2455.                 'company' => $company,
  2456.                 'ticket' => $ticket,
  2457.                 'cities' => $cities,
  2458.                 'technicians' => $technicians,
  2459.                 'displayJsonReport' => $displayJsonReport,
  2460.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  2461.                 'settingBackOffice' => $settingBackOffice->getValue(),
  2462.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  2463.                 'formAddressEdit' => $formAddressEdit->createView(),
  2464.                 'formClientEdit' => $formClientEdit->createView(),
  2465.                 'formDelete' => $formDelete->createView(),
  2466.                 'formErrorAddress' => $formErrorAddress->createView(),
  2467.                 'formErrorKeyMapping' => $formErrorKeyMapping->createView(),
  2468.                 'formErrorOperation' => $formErrorOperation->createView(),
  2469.                 'formErrorProvince' => $formErrorProvince->createView(),
  2470.                 'formErrorSupplier' => $formErrorSupplier->createView(),
  2471.                 'formExpirationDatetimeEdit' => $formExpirationDatetimeEdit->createView(),
  2472.                 'formWaybillEdit' => $formWaybillEdit->createView(),
  2473.                 'formExtraEdit' => $formExtraEdit->createView(),
  2474.                 'formExtraNew' => $formExtraNew->createView(),
  2475.                 'formInterventionSla' => $formInterventionSla->createView(),
  2476.                 'formOperationEdit' => $formOperationEdit->createView(),
  2477.                 'formOperationTariffAmount' => $formOperationTariffAmount->createView(),
  2478.                 'formSusApprove' => $formSusApprove->createView(),
  2479.                 'formSusEdit' => $formSusEdit->createView(),
  2480.                 'formSusUnlock' => $formSusUnlock->createView(),
  2481.                 'formReminderNew' => $formReminderNew->createView(),
  2482.                 'formReminderEdit' => $formReminderEdit->createView()
  2483.             ));
  2484.         }
  2485.         else{
  2486.             return $this->render('role/user/ticket/sheet.html.twig', array(
  2487.                 'company' => $company,
  2488.                 'ticket' => $ticket,
  2489.                 'cities' => $cities,
  2490.                 'displayJsonReport' => $displayJsonReport,
  2491.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  2492.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  2493.                 'formClientEdit' => $formClientEdit->createView(),
  2494.                 'settingBackOffice' => $settingBackOffice->getValue(),
  2495.                 'formAddressEdit' => $formAddressEdit->createView(),
  2496.                 'formSusUnlock' => $formSusUnlock->createView(),
  2497.                 'formExtraNew' => $formExtraNew->createView(),
  2498.                 'formExtraEdit' => $formExtraEdit->createView(),
  2499.                 'formReminderNew' => $formReminderNew->createView(),
  2500.                 'formReminderEdit' => $formReminderEdit->createView()
  2501.             ));
  2502.         }
  2503.     }
  2505.     /**
  2506.      * @Route("/{ticketId}/scheda/aggiorna-dati", name="user_ticket_sheet_update_data")
  2507.      * @Security("is_granted('edit', 'ticket')")
  2508.      */
  2509.     public function userTicketSheetUpdateData($ticketId, Request $request)
  2510.     {
  2511.         $em = $this->mr->getManager('slave');
  2512.         $emMaster = $this->mr->getManager('master');
  2513.         $session = $request->getSession();
  2514.         $session->remove('ticket_id_city_alias');
  2515.         $company = $emMaster->getRepository("App\Entity\Master\Company")->findOneById($session->get('companyId'));
  2516.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2517.         $operationTickets = $em->getRepository('App\Entity\Slave\Ticket')->findByOperationAndSystemError($ticket->getOperation(), true);
  2518.         foreach($operationTickets as $ot){
  2519.             if($ot->getClient() == null)
  2520.                 $error = TicketService::ticketMapClient($em, $ot);
  2521.             $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ot);
  2522.             if(!$error) $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ot);
  2523.             if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $ot);
  2524.             if(!$error){
  2525.                 $ot->setSystemError(false);
  2526.                 $ot->setSystemErrorDetails(null);
  2527.                 $ot->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'to_assign')));
  2528.             }
  2529.         }
  2530.         $em->flush();
  2531.         $this->addFlash('notice_success', "Dati aggiornati");
  2532.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2533.     }
  2535.     /**
  2536.      * @Route("/{ticketId}/reindirizza-configurazione-alias-citta", name="user_ticket_redirect_alias_city")
  2537.      * @Security("is_granted('edit', 'ticket')")
  2538.      */
  2539.     public function userTicketRedirectAliasCity($ticketId, Request $request)
  2540.     {    
  2541.         $em = $this->mr->getManager('slave');
  2542.         $session = $request->getSession();
  2543.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2544.         $keysRequired = $em->getRepository('App\Entity\Slave\OperationKeyMapping')->findByOperationAndRequired($ticket->getOperation()->getId(), true);
  2545.         foreach($keysRequired as $k){
  2546.             foreach(json_decode($ticket->getJson(), true) as $val){
  2547.                 if(array_key_exists($k->getMappingValue(), $val)){
  2548.                     switch($k->getTicketColumn()){
  2549.                         case 'Città': $cityName = $val[$k->getMappingValue()]; break;
  2550.                         default: break;
  2551.                     }
  2552.                 }
  2553.                 else{
  2554.                     $altKey = $k->displayMappingExtraValue("alt_key");
  2555.                     if(array_key_exists($altKey, $val)){
  2556.                         switch($k->getTicketColumn()){
  2557.                             case 'Città': $cityName = $val[$altKey]; break;
  2558.                             default: break;
  2559.                         }
  2560.                     }
  2561.                 }
  2562.             }
  2563.         }
  2564.                         
  2565.         $session->set('city_alias_value', $cityName);
  2566.         $session->set('ticket_id_city_alias', $ticket->getId());
  2567.         return $this->redirectToRoute('user_configuration_city_aliases');
  2568.     }
  2569.     
  2570.     /**
  2571.      * @Route("/{ticketId}/reindirizza-fornitore-operazione", name="user_ticket_redirect_supplier_operation")
  2572.      * @Security("is_granted('edit', 'ticket')")
  2573.      */
  2574.     public function userTicketRedirectSupplierOperation($ticketId, Request $request)
  2575.     {    
  2576.         $em = $this->mr->getManager('slave');
  2577.         $session = $request->getSession();
  2578.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2579.         $session->set('supplierId', $ticket->getSupplier()->getId());
  2580.         $session->set('operationId', $ticket->getOperation()->getId());
  2581.         return $this->redirectToRoute('user_anagraphic_supplier_operation_sheet', array('operationId' => $ticket->getOperation()->getId()));
  2582.     }
  2584.     /**
  2585.      * @Route("/fatturabile", name="user_ticket_billable")
  2586.      * @Security("is_granted('edit', 'ticket')")
  2587.      */
  2588.     public function userTicketBillable(Request $request)
  2589.     {    
  2590.         $em = $this->mr->getManager('slave');
  2591.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get("ticketId"));
  2592.         $ticket->setBillable(!$ticket->isBillable());
  2593.         $em->flush();
  2595.         $text = 'non fatturabile';
  2596.         if($ticket->isBillable())
  2597.             $text = 'da fatturare';
  2599.         $this->addFlash('notice_success', "Ticket reso ".$text."!");
  2600.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2601.     }
  2603.     /**
  2604.      * @Route("/processato", name="user_ticket_processed")
  2605.      * @Security("is_granted('edit', 'ticket')")
  2606.      */
  2607.     public function userTicketProcessed(Request $request)
  2608.     {    
  2609.         $em = $this->mr->getManager('slave');
  2610.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get("ticketId"));
  2611.         $ticket->setProcessed(!$ticket->isProcessed());
  2612.         $em->flush();
  2614.         $text = 'normale';
  2615.         if($ticket->isProcessed())
  2616.             $text = 'processato';
  2618.         $this->addFlash('notice_success', "Ticket reso ".$text."!");
  2619.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2620.     }    
  2621.     
  2622.     /**
  2623.      * @Route("/intervento/non-fatturabile", name="user_ticket_intervention_not_billable")
  2624.      * @Security("is_granted('edit', 'ticket')")
  2625.      */
  2626.     public function userTicketInterventionNotBillable(Request $request)
  2627.     {    
  2628.         $em = $this->mr->getManager('slave');
  2629.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get("interventionId"));
  2630.         $intervention->setBillable(!$intervention->isBillable());
  2631.         $em->flush();
  2633.         $text = 'non fatturabile';
  2634.         if($intervention->isBillable())
  2635.             $text = 'da fatturare';
  2637.         $this->addFlash('notice_success', "Intervento reso ".$text."!");
  2638.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $intervention->getTicket()->getId()));
  2639.     }
  2640.     
  2641.     /**
  2642.      * @Route("/intervento-extra/elimina", name="user_ticket_intervention_extra_delete")
  2643.      * @Security("is_granted('edit', 'ticket')")
  2644.      */
  2645.     public function userTicketInterventionExtraDelete(Request $request)
  2646.     {    
  2647.         $em = $this->mr->getManager('slave');
  2648.         $interventionExtra = $em->getRepository("App\Entity\Slave\InterventionExtra")->findOneById($request->request->get("interventionExtraDelId"));
  2649.         $ticketId = $interventionExtra->getIntervention()->getTicket()->getId();
  2650.         $em->remove($interventionExtra);
  2651.         $em->flush();
  2653.         $this->addFlash('notice_success', "Extra ticket eliminato");
  2654.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  2655.     }
  2656.     
  2657.     /**
  2658.      * @Route("/promemoria/elimina", name="user_ticket_reminder_delete")
  2659.      * @Security("is_granted('edit', 'ticket')")
  2660.      */
  2661.     public function userTicketReminderDelete(Request $request)
  2662.     {    
  2663.         $em = $this->mr->getManager('slave');
  2664.         $ticketReminder = $em->getRepository("App\Entity\Slave\TicketReminder")->findOneById($request->request->get("reminderDelId"));
  2665.         $ticketId = $ticketReminder->getTicket()->getId();
  2666.         $em->remove($ticketReminder);
  2667.         $em->flush();
  2669.         $this->addFlash('notice_success', "Reminder ticket eliminato");
  2670.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  2671.     }
  2672.     
  2673.     /**
  2674.      * @Route("/intervento-extra/invia-approva", name="user_ticket_intervention_extra_send_approve")
  2675.      * @Security("is_granted('edit', 'ticket')")
  2676.      */
  2677.     public function userTicketInterventionExtraSendApprove(Request $request)
  2678.     {    
  2679.         $em = $this->mr->getManager('slave');
  2680.         $interventionExtra = $em->getRepository("App\Entity\Slave\InterventionExtra")->findOneById($request->request->get("interventionExtraId"));
  2681.         $interventionExtra->setManaged(true);
  2682.         if($request->request->get('interventionExtraStatus') == 'approve')
  2683.             $interventionExtra->setApproved(true);
  2684.         else
  2685.             $interventionExtra->setApproved(false);
  2686.         $em->flush();
  2687.         $this->addFlash('notice_success', "Extra ticket aggiornato");
  2688.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $interventionExtra->getIntervention()->getTicket()->getId()));
  2689.     }
  2691.     // AZIONI AGENZIA
  2692.     /**
  2693.      * @Route("/scheda/tecnico-assegna", name="user_ticket_technician_assign")
  2694.      * @Security("is_granted('edit', 'ticket')")
  2695.      */
  2696.     public function userTicketTechnicianAssign(Request $request, MailerInterface $mailer)
  2697.     {    
  2698.         $em = $this->mr->getManager('slave');
  2699.         $technician = $em->getRepository("App\Entity\Slave\User")->findOneById($request->request->get('technicianId'));
  2701.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2702.         $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  2703.         
  2704.         // Notifico il vecchio tecnico se impostazione attiva
  2705.         $oldTechnician = $ticket->getTechnician();
  2706.         $settingSendEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_technician_send_cancel_email'));
  2707.         if($oldTechnician != null && $settingSendEmail->getValue() == 1){
  2708.             $message = (new TemplatedEmail())
  2709.                 ->subject($this->params->get('subject_ticket_canceled').' '.$ticket->getNumber())
  2710.                 ->from($this->params->get('email_noreply'))
  2711.                 ->to($oldTechnician->getEmail())
  2712.                 ->htmlTemplate('email/ticket_canceled.html.twig')
  2713.                 ->context(['technician' => $oldTechnician, 'ticket' => $ticket]);
  2714.             $mailer->send($message);
  2715.         }
  2717.         $ticket->setTechnician($technician);
  2718.         $ticket->setStatus($statusAssigned);
  2719.         $em->flush();
  2721.         $this->addFlash('notice_success', "Ticket assegnato");
  2722.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2723.     }
  2725.     /**
  2726.      * @Route("/scheda/cancella", name="user_ticket_cancel")
  2727.      * @Security("is_granted('edit', 'ticket')")
  2728.      */
  2729.     public function userTicketCancel(Request $request, MailerInterface $mailer)
  2730.     {    
  2731.         $em = $this->mr->getManager('slave');
  2732.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2733.         $statusCanceled = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'canceled'));
  2735.         // Notifico il tecnico se impostazione attiva
  2736.         $settingSendEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_technician_send_cancel_email'));
  2737.         if($settingSendEmail->getValue() == 1 && $ticket->getTechnician() != null && ($ticket->getStatus()->getSlug() != 'closed' && $ticket->getStatus()->getSlug() != 'closed_portal')){
  2738.             $message = (new TemplatedEmail())
  2739.                 ->subject($this->params->get('subject_ticket_canceled').' '.$ticket->getNumber())
  2740.                 ->from($this->params->get('email_noreply'))
  2741.                 ->to($ticket->getTechnician()->getEmail())
  2742.                 ->htmlTemplate('email/ticket_canceled.html.twig')
  2743.                 ->context(['technician' => $ticket->getTechnician(), 'ticket' => $ticket]);
  2744.             $mailer->send($message);
  2745.         }
  2747.         $ticket->setStatus($statusCanceled);
  2748.         $em->flush();
  2750.         $this->addFlash('notice_success', "Ticket annullato");
  2751.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2752.     }
  2753.     
  2754.     /**
  2755.      * @Route("/scheda/errato", name="user_ticket_wrong")
  2756.      * @Security("is_granted('edit', 'ticket')")
  2757.      */
  2758.     public function userTicketWrong(Request $request)
  2759.     {    
  2760.         $em = $this->mr->getManager('slave');
  2761.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2762.         $statusWrong = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'wrong'));
  2763.         
  2764.         $ticket->setSystemError(false);
  2765.         $ticket->setSystemErrorSlug(null);
  2766.         $ticket->setSystemErrorDetails(null);
  2767.         $ticket->setStatus($statusWrong);
  2768.         $em->flush();
  2770.         $this->addFlash('notice_success', "Ticket spostato in errati");
  2771.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2772.     }
  2773.     
  2774.     /**
  2775.      * @Route("/scheda/ripristina", name="user_ticket_restore")
  2776.      * @Security("is_granted('edit', 'ticket')")
  2777.      */
  2778.     public function userTicketRestore(Request $request)
  2779.     {    
  2780.         $em = $this->mr->getManager('slave');
  2781.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2782.         $statusToAssign = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'to_assign'));
  2783.         $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  2784.         if($ticket->getTechnician() != null)
  2785.             $ticket->setStatus($statusAssigned);
  2786.         else
  2787.             $ticket->setStatus($statusToAssign);
  2788.         $em->flush();
  2790.         $this->addFlash('notice_success', "Ticket ripristinato");
  2791.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2792.     }
  2793.     
  2794.     /**
  2795.      * @Route("/scheda/prendi-in-carico", name="user_ticket_taken_charge")
  2796.      * @Security("is_granted('edit', 'ticket')")
  2797.      */
  2798.     public function userTicketTakenCharge(Request $request)
  2799.     {    
  2800.         $em = $this->mr->getManager('slave');
  2801.         $session = $request->getSession();
  2802.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2803.         $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'taken_charge')));
  2804.         $em->flush();
  2805.         $this->addFlash('notice_success', "Ticket ripreso in carico");
  2806.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2807.     }
  2808.     
  2809.     /**
  2810.      * @Route("/scheda/completa", name="user_ticket_close")
  2811.      * @Security("is_granted('edit', 'ticket')")
  2812.      */
  2813.     public function userTicketClose(Request $request)
  2814.     {    
  2815.         $em = $this->mr->getManager('slave');
  2816.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketClosedId'));
  2817.         $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed')));
  2818.         $ticket->setClosedOnPortal(0);
  2819.         $ticket->setDatetimeEnd(new \Datetime());
  2820.         $em->flush();
  2821.         $this->addFlash('notice_success', "Ticket chiuso");
  2822.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2823.     }
  2825.     /**
  2826.      * @Route("/scheda/chiuso-su-portale-fornitore", name="user_ticket_closed_on_portal")
  2827.      * @Security("is_granted('edit', 'ticket')")
  2828.      */
  2829.     public function userTicketCloseOnPortal(Request $request)
  2830.     {    
  2831.         $em = $this->mr->getManager('slave');
  2832.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketClosedPortalId'));
  2833.         $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal')));
  2834.         $ticket->setClosedOnPortal(1);
  2835.         $em->flush();
  2837.         $this->addFlash('notice_success', "Ticket contrassegnato come chiuso su portale cliente");
  2838.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2839.     }
  2841.     // AZIONI TECNICO / AGENZIA SE SETTING TICKET_MANAGE == 1
  2842.     /**
  2843.      * @Route("/{ticketId}/scheda/prendi-in-carico", name="user_ticket_take_charge_single")
  2844.      * @Security("is_granted('edit', 'ticket')")
  2845.      */
  2846.     public function userTicketTakeChargeSingle($ticketId, Request $request)
  2847.     {    
  2848.         $em = $this->mr->getManager('slave');
  2849.         $session = $request->getSession();
  2850.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2851.         $statusTakeCharge = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'taken_charge'));
  2853.         $ticket->setStatus($statusTakeCharge);
  2854.         $em->flush();
  2856.         $this->addFlash('notice_success', "Ticket preso in carico");
  2857.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2858.     }
  2859.     
  2860.     /**
  2861.      * @Route("/{ticketId}/scheda/verbale-stampa", name="user_ticket_report_print_single")
  2862.      * @Security("is_granted('view', 'ticket')")
  2863.      */
  2864.     public function userTicketReportPrintSingle($ticketId, Request $request)
  2865.     {    
  2866.         $em = $this->mr->getManager('slave');
  2867.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2868.         $matrixTickets = array();
  2869.         $jsonReportValues = array();
  2870.         $tmp = array();
  2872.         if($ticket->getJsonReport() != '[]'){
  2873.             $matrix = json_decode($ticket->getJsonReport(), true);
  2874.             foreach($matrix as $array)
  2875.                 foreach($array as $a){
  2876.                     $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($ticket->getSupplier()->getId(), array_keys($array)[0], $a);
  2877.                     $htmlToAdd = '';
  2878.                     if($tcv != null)
  2879.                         $htmlToAdd = ' ('.$tcv->getValue().')';
  2880.                     $jsonReportValues[array_keys($array)[0]] = $a.$htmlToAdd;
  2881.                 }
  2882.         }
  2883.         array_push($tmp, $ticket, $jsonReportValues);
  2884.         array_push($matrixTickets, $tmp);
  2886.         return $this->render('role/user/print/report.html.twig', array(
  2887.             'matrixTickets' => $matrixTickets,
  2888.             'backRoute' => 'sheet',
  2889.             'continueRoute' => 'sheet'
  2890.         ));
  2891.     }
  2893.     /**
  2894.      * @Route("/{ticketId}/scheda/verbali-stampati", name="user_ticket_report_printed_single")
  2895.      * @Security("is_granted('view', 'ticket')")
  2896.      */
  2897.     public function userTicketReportPrintedSingle(Request $request, $ticketId)
  2898.     {    
  2899.         $em = $this->mr->getManager('slave');
  2900.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2901.         $ticket->setReportPrinted(true);
  2902.         $em->flush();
  2903.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));             
  2904.     }
  2906.     /**
  2907.      * @Route("/scheda/intervento/seleziona", name="user_ticket_intervention_select")
  2908.      * @Security("is_granted('edit', 'ticket')")
  2909.      */
  2910.     public function userTicketInterventionSelect(Request $request)
  2911.     {    
  2912.         $em = $this->mr->getManager('slave');
  2913.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  2914.         $outcomeType = $em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => $request->request->get('interventionOutcomeTypeSlug')));
  2915.         $today = new \Datetime();
  2917.         $intervention = new Intervention();
  2918.         $intervention->setTicket($ticket);
  2919.         $intervention->setOutcomeType($outcomeType);
  2920.         $intervention->setDatetime($today);
  2921.         $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  2922.         $em->persist($intervention);
  2923.         $em->flush();
  2925.         if($intervention->getOutcomeType()->getSlug() == 'completed'){
  2926.             // Completato --- Vado al seleziona attivita
  2927.             $warehouse = $em->getRepository('App\Entity\Slave\Warehouse')->findOneById($request->request->get('interventionWarehouseId'));
  2928.             $intervention->setWarehouse($warehouse);
  2929.             $em->flush();
  2930.             return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  2931.         }
  2932.         else{
  2933.             // A vuoto/Sospeso --- Vado direttamente ai dettagli intervento
  2934.             return $this->redirectToRoute("user_ticket_intervention", array('interventionId' => $intervention->getId()));
  2935.         }
  2936.     }
  2938.     /**
  2939.      * @Route("/intervento-incompleto/elimina", name="user_ticket_intervention_delete")
  2940.      * @Security("is_granted('edit', 'ticket')")
  2941.      */
  2942.     public function userTicketInterventionDelete(Request $request)
  2943.     {    
  2944.         $em = $this->mr->getManager('slave');
  2945.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get("interventionDelId"));
  2946.         $ticket = $intervention->getTicket();
  2947.         $ticketId = $intervention->getTicket()->getId();
  2949.         foreach($intervention->getActivities() as $activity){
  2950.             // Withdraw
  2951.             if($activity->getProductWithdraw() != null){
  2952.                 // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  2953.                 if($activity->getProductWithdraw()->getIsAlreadyInserted('withdraw')){
  2954.                     $productToDelete = $activity->getProductWithdraw();
  2955.                     $activity->setProductWithdraw(null);
  2956.                     $this->deleteProductAlreadyInserted($em, $productToDelete);
  2957.                 }
  2958.                 else{
  2959.                     $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  2960.                     $oldCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneById($intervention->getLastProductLog('condition')->getOldDataId());
  2961.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'status', $oldStatus->getValue(), null, $activity->getProductWithdraw()->getStatus()->getId());
  2962.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'condition', $oldCondition->getValue(), null, $activity->getProductWithdraw()->getCondition()->getId());
  2963.                     $activity->getProductWithdraw()->setStatus($oldStatus);
  2964.                     $activity->getProductWithdraw()->setCondition($oldCondition);
  2965.                     $activity->getProductWithdraw()->setTermid($ticket->getTermid());
  2966.                     ProductService::moveProductClient($em, $activity->getProductWithdraw(), $ticket->getClient()->getWarehouse());
  2967.                     ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), 'scan');
  2968.                 }
  2969.             }
  2970.             // Actual
  2971.             if($activity->getProductActual() != null){
  2972.                 // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  2973.                 if($activity->getProductActual()->getIsAlreadyInserted('actual')){
  2974.                     $productToDelete = $activity->getProductActual();
  2975.                     $activity->setProductActual(null);
  2976.                     $this->deleteProductAlreadyInserted($em, $productToDelete);
  2977.                 }
  2978.                 else{
  2979.                     $activity->getProductActual()->setTermid($ticket->getTermid());
  2980.                     ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  2981.                 }
  2982.             }
  2983.             // Installation
  2984.             if($activity->getProductInstallation() != null){
  2985.                 $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  2986.                 ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), 'status', $oldStatus->getValue(), $intervention, $activity->getProductInstallation()->getStatus()->getId());
  2987.                 $activity->getProductInstallation()->setStatus($oldStatus);
  2988.                 $activity->getProductInstallation()->setTermid(null);
  2989.                 ProductService::moveProductClient($em, $activity->getProductInstallation(), $intervention->getWarehouse());
  2990.                 ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), 'scan');
  2991.             }
  2993.             $em->remove($activity);
  2994.         }
  2995.         foreach($intervention->getProductLogs() as $log){
  2996.             $log->setIntervention(null);
  2997.         }
  2998.         $em->flush();
  3000.         $em->remove($intervention);
  3001.         $em->flush();
  3003.         if($ticket->getInterventionCompleted() == null){
  3004.             $ticket->setDatetimeEnd(null);
  3005.             if($ticket->getStatus()->getSlug() == "closed" || $ticket->getStatus()->getSlug() == "closed_portal"){
  3006.                 $statusAssigned = $em->getRepository("App\Entity\Slave\TicketStatus")->findOneBySlug("assigned");
  3007.                 $ticket->setStatus($statusAssigned);
  3008.             }
  3009.             $em->flush();
  3010.         }
  3012.         $this->addFlash('notice_success', "Intervento eliminato correttamente");
  3013.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  3014.     }
  3015.     
  3016.     /**
  3017.      * @Route("/{interventionId}/scheda/intervento/modifica", name="user_ticket_intervention_edit")
  3018.      * @Security("is_granted('edit', 'ticket')")
  3019.      */
  3020.     public function userTicketInterventionEdit($interventionId, Request $request)
  3021.     {    
  3022.         $em = $this->mr->getManager('slave');
  3023.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($interventionId);
  3024.         if($intervention->getOutcomeType()->getSlug() == 'completed')
  3025.             return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3026.         else
  3027.             return $this->redirectToRoute("user_ticket_intervention", array('interventionId' => $intervention->getId()));
  3028.     }
  3030.     /**
  3031.      * @Route("/{interventionId}/scheda/intervento/attivita-riassunto", name="user_ticket_intervention_activity_summary")
  3032.      * @Security("is_granted('edit', 'ticket')")
  3033.      */
  3034.     public function userTicketInterventionActivitySelect($interventionId, Request $request)
  3035.     {    
  3036.         $em = $this->mr->getManager('slave');
  3037.         $session = $request->getSession();
  3038.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3039.         $ticket = $intervention->getTicket();
  3040.         $components = $em->getRepository("App\Entity\Slave\ProductComponent")->findAll();
  3041.         // Se tecnico -> Escludo i tipi attività solo backoffice
  3042.         if($this->getUser()->getAccountTypology() == 'technician')
  3043.             $interventionActivityTypes = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findVisibleByOperationGroupAndOnlyBackoffice($ticket->getOperation()->getGroup()->getSlug(), false);
  3044.         else
  3045.             $interventionActivityTypes = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findVisibleByOperationGroupAndOnlyBackoffice($ticket->getOperation()->getGroup()->getSlug(), true);
  3047.         return $this->render('role/user/ticket/intervention/activity/summary.html.twig', array(
  3048.             'ticket' => $ticket,
  3049.             'components' => $components,
  3050.             'intervention' => $intervention,
  3051.             'interventionActivityTypes' => $interventionActivityTypes
  3052.         ));
  3053.     }
  3055.     /**
  3056.      * @Route("/scheda/intervento/attivita-cancella", name="user_ticket_intervention_activity_delete")
  3057.      * @Security("is_granted('edit', 'ticket')")
  3058.      */
  3059.     public function userTicketInterventionActivityDelete(Request $request)
  3060.     {    
  3061.         $em = $this->mr->getManager('slave');
  3062.         $session = $request->getSession();
  3063.         $activity = $em->getRepository("App\Entity\Slave\InterventionActivity")->findOneById($request->request->get('activityId'));
  3064.         $intervention = $activity->getIntervention();
  3065.         $ticket = $intervention->getTicket();
  3067.         // Withdraw
  3068.         if($activity->getProductWithdraw() != null){
  3069.             // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  3070.             if($activity->getProductWithdraw()->getIsAlreadyInserted('withdraw')){
  3071.                 $productToDelete = $activity->getProductWithdraw();
  3072.                 $activity->setProductWithdraw(null);
  3073.                 $this->deleteProductAlreadyInserted($em, $productToDelete);
  3074.             }
  3075.             else{
  3076.                 $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3077.                 $oldCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneById($intervention->getLastProductLog('condition')->getOldDataId());
  3078.                 ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'status', $oldStatus->getValue(), null, $activity->getProductWithdraw()->getStatus()->getId());
  3079.                 ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'condition', $oldCondition->getValue(), null, $activity->getProductWithdraw()->getCondition()->getId());
  3080.                 $activity->getProductWithdraw()->setStatus($oldStatus);
  3081.                 $activity->getProductWithdraw()->setCondition($oldCondition);
  3082.                 $activity->getProductWithdraw()->setTermid($ticket->getTermid());
  3083.                 ProductService::moveProductClient($em, $activity->getProductWithdraw(), $ticket->getClient()->getWarehouse());
  3084.                 ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), 'scan');
  3085.             }
  3086.         }
  3087.         // Actual
  3088.         if($activity->getProductActual() != null){
  3089.             // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  3090.             if($activity->getProductActual()->getIsAlreadyInserted('actual')){
  3091.                 $productToDelete = $activity->getProductActual();
  3092.                 $activity->setProductActual(null);
  3093.                 $this->deleteProductAlreadyInserted($em, $productToDelete);
  3094.             }
  3095.             else{
  3096.                 $activity->getProductActual()->setTermid($ticket->getTermid());
  3097.                 ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  3098.             }
  3099.         }
  3100.         // Installation
  3101.         if($activity->getProductInstallation() != null){
  3102.             $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  3103.             ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), 'status', $oldStatus->getValue(), $intervention, $activity->getProductInstallation()->getStatus()->getId());
  3104.             $activity->getProductInstallation()->setStatus($oldStatus);
  3105.             $activity->getProductInstallation()->setTermid(null);
  3106.             ProductService::moveProductClient($em, $activity->getProductInstallation(), $intervention->getWarehouse());
  3107.             ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), 'scan');
  3108.         }
  3110.         $em->remove($activity);
  3111.         $em->flush();
  3113.         $this->addFlash('notice_success', 'Attivita eliminata correttamente!');
  3114.         return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3115.     }
  3117.     /**
  3118.      * @Route("/scheda/intervento/{interventionId}/attivita/{activityTypeId}", name="user_ticket_intervention_activity")
  3119.      * @Security("is_granted('edit', 'ticket')")
  3120.      */
  3121.     public function userTicketInterventionActivity($interventionId, $activityTypeId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory)
  3122.     {    
  3123.         $em = $this->mr->getManager('slave');
  3124.         $emMaster = $this->mr->getManager('master');
  3125.         $session = $request->getSession();
  3126.         $company = $emMaster->getRepository("App\Entity\Master\Company")->findOneById($session->get('companyId'));
  3127.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($activityTypeId);
  3128.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3129.         $ticket = $intervention->getTicket();
  3131.         $activity = new InterventionActivity();
  3132.         $form = $formFactory->createNamed("form_intervention_activity", InterventionActivityType::class, $activity);
  3133.         $form->handleRequest($request);
  3135.         if($form->isSubmitted()){
  3136.             
  3137.             $valid = FormValidatorService::validateInterventionActivity($validator, $form, $activityType, $ticket, $intervention, $em);
  3139.             if($valid && $form->isValid()){
  3140.             
  3141.                 $activity->setIntervention($intervention);
  3142.                 $activity->setType($activityType);
  3143.                 // Withdraw
  3144.                 if($activityType->isProducerWithdrawMandatory() || $activityType->isSupplierWithdrawMandatory()){
  3145.                     $withdrawProduct = $this->activityProductByType($em, $form, 'Withdraw', array($ticket->getSupplier()));
  3146.                     // Se cambia il modello lo aggiorno al prodotto che ho disinstallato
  3147.                     $withdrawModel = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('modelWithdrawId')->getData());
  3148.                     if($withdrawModel != null)
  3149.                         $withdrawProduct->setModel($withdrawModel);
  3150.                     $activity->setProductWithdraw($withdrawProduct);
  3151.                     if($activityType->isSupplierWithdrawMandatory()){
  3152.                         $activity->setSupplierWithdraw($form->get('supplierWithdraw')->getData());
  3153.                         $transferLogType = $form->get('scanOrManualSupplierWithdraw')->getData();
  3154.                     }
  3155.                     if($activityType->isProducerWithdrawMandatory()){
  3156.                         $activity->setProducerWithdraw($form->get('producerWithdraw')->getData());
  3157.                         $transferLogType = $form->get('scanOrManualProducerWithdraw')->getData();
  3158.                     }
  3159.                     $components = $em->getRepository('App\Entity\Slave\ProductComponent')->findAll();
  3160.                     $arrayComponents = array();
  3161.                     foreach($components as $c){
  3162.                         $cp = $request->request->get('component_'.$c->getId());
  3163.                         if($cp == 'on')
  3164.                             array_push($arrayComponents, $c->getId());
  3165.                     }
  3166.                     $activity->setComponents($arrayComponents);
  3167.                     $newStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available'));
  3168.                     $newCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'retired'));
  3169.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'status', $newStatus->getValue(), $intervention, $activity->getProductWithdraw()->getStatus()->getId());
  3170.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'condition', $newCondition->getValue(), $intervention, $activity->getProductWithdraw()->getCondition()->getId());
  3171.                     $activity->getProductWithdraw()->setStatus($newStatus);
  3172.                     $activity->getProductWithdraw()->setCondition($newCondition);
  3173.                     $activity->getProductWithdraw()->setTermid(null);
  3174.                     ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), $transferLogType);
  3175.                     ProductService::moveProductClient($em, $activity->getProductWithdraw(), $intervention->getWarehouse());
  3176.                 }
  3177.                 // Actual
  3178.                 if($activityType->isProducerActualMandatory() || $activityType->isSupplierActualMandatory()){
  3179.                     $actualProduct = $this->activityProductByType($em, $form, 'Actual', array($ticket->getSupplier()));
  3180.                     // Se cambia il modello lo aggiorno al prodotto che c'è installato 
  3181.                     // Questa azione potrebbe creare un problema se un tecnico installa qualcosa, poi fa un evento di aggiornamento dove cambia il modello, poi lo elimina, ha di fatto baypassato l'impossibilità del tecnico di cambiare modello ad un prodotto.
  3182.                     // In ogni caso, quando poi la merce torna in magazzino, viene sistemato il tutto, quindi non è un reale problema.
  3183.                     $actualModel = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('modelActualId')->getData());
  3184.                     if($actualModel != null)
  3185.                         $actualProduct->setModel($actualModel);
  3186.                     $activity->setProductActual($actualProduct);
  3187.                     if($activityType->isProducerActualMandatory()){
  3188.                         $activity->setProducerActual($form->get('producerActual')->getData());
  3189.                         $transferLogType = $form->get('scanOrManualProducerActual')->getData();
  3190.                     }
  3191.                     if($activityType->isSupplierActualMandatory()){
  3192.                         $activity->setSupplierActual($form->get('supplierActual')->getData());
  3193.                         $transferLogType = $form->get('scanOrManualSupplierActual')->getData();
  3194.                     }
  3195.                     $activity->getProductActual()->setTermid($ticket->getTermid());
  3196.                     ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  3197.                 }
  3198.                 // Installation
  3199.                 if($activityType->isProducerInstallationMandatory() || $activityType->isSupplierInstallationMandatory()){
  3200.                     $installationProduct = $this->activityProductByType($em, $form, 'Installation', array($ticket->getSupplier()));
  3201.                     // Il modello non cambia mai, perché viene dettato dal magazzino, quindi non consento la modifica
  3202.                     $activity->setProductInstallation($installationProduct);
  3203.                     if($activityType->isProducerInstallationMandatory()){
  3204.                         $activity->setProducerInstallation($form->get('producerInstallation')->getData());
  3205.                         $transferLogType = $form->get('scanOrManualProducerInstallation')->getData();
  3206.                     }
  3207.                     if($activityType->isSupplierInstallationMandatory()){
  3208.                         $activity->setSupplierInstallation($form->get('supplierInstallation')->getData());
  3209.                         $transferLogType = $form->get('scanOrManualSupplierInstallation')->getData();
  3210.                     }
  3211.                     $newStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3212.                     ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), 'status', $newStatus->getValue(), $intervention, $activity->getProductInstallation()->getStatus()->getId());
  3213.                     $activity->getProductInstallation()->setStatus($newStatus);
  3214.                     $activity->getProductInstallation()->setTermid($ticket->getTermid());
  3215.                     ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), $transferLogType);
  3216.                     ProductService::moveProductClient($em, $activity->getProductInstallation(), $ticket->getClient()->getWarehouse());
  3217.                 }
  3218.                 $em->persist($activity);
  3219.                 $em->flush();
  3220.                 return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3221.             }
  3222.         }
  3224.         return $this->render('role/user/ticket/intervention/activity/single.html.twig', array(
  3225.             'company' => $company,
  3226.             'ticket' => $ticket,
  3227.             'intervention' => $intervention,
  3228.             'activityType' => $activityType,
  3229.             'isPos' => $activityType->isPos(),
  3230.             'form' => $form->createView()
  3231.         ));
  3232.     }
  3234.     /**
  3235.      * @Route("/scheda/intervento/attivita-prodotti-cerca-codice", name="user_ticket_intervention_activity_product_search_code")
  3236.      * @Security("is_granted('edit', 'ticket')")
  3237.      */
  3238.     public function userTicketInterventionActivityProductSearchCode(Request $request)
  3239.     {
  3240.         $em = $this->mr->getManager('slave');
  3241.         $session = $request->getSession();
  3242.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  3243.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($request->request->get('interventionId'));
  3244.         $interventionActivityType = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneById($request->request->get('activityTypeId'));
  3246.         $product = null;
  3247.         // Controllo se esiste il prodotto
  3248.         switch($request->request->get('type')){
  3249.             case 'producer_withdraw':
  3250.             case 'producer_installation':
  3251.             case 'producer_actual':
  3252.                 $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeProducer' => $request->request->get('code')));
  3253.                 break;
  3254.             case 'supplier_withdraw':
  3255.             case 'supplier_installation':
  3256.             case 'supplier_actual':
  3257.                 $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeSupplier' => $request->request->get('code')));
  3258.                 break;
  3259.             default: break;
  3260.         }
  3262.         $found = false;
  3263.         $json = '{';
  3265.         if($product != null){
  3266.             $found = true;
  3267.             $posAccessoryOk = false;
  3268.             $supplierOk = false;    
  3269.             $canMove = true;
  3271.             if($product->getModel()->isPos() == $interventionActivityType->isPos())
  3272.                 $posAccessoryOk = true;
  3274.             // Controllo se il fornitore del ticket è tra quelli del prodotto
  3275.             foreach($product->getSuppliers() as $supplier){
  3276.                 if($ticket->getSupplier()->getId() == $supplier->getId()){
  3277.                     $supplierOk = true;
  3278.                     break;
  3279.                 }
  3280.             }
  3282.             // Controllo se posso spostare il prodotto
  3283.             switch($request->request->get('type')){
  3284.                 case 'producer_withdraw':
  3285.                 case 'supplier_withdraw':
  3286.                 case 'producer_actual':
  3287.                 case 'supplier_actual':
  3288.                     $warehouse = $ticket->getClient()->getWarehouse();
  3289.                     break;
  3290.                 case 'producer_installation':
  3291.                 case 'supplier_installation':
  3292.                     $warehouse = $intervention->getWarehouse();
  3293.                     if($product->getStatus()->getSlug() != 'available')
  3294.                         $canMove = false;
  3295.                     break;
  3296.                 default: break;
  3297.             }
  3299.             $json.= '"id":"'.$product->getId().'", "model":'.json_encode($product->getModel()->getName()).', "codeProducer":"'.$product->getCodeProducer().'", "codeSupplier":"'.$product->getCodeSupplier().'", "supplierOk":"'.$supplierOk.'", "posAccessoryOk":"'.$posAccessoryOk.'",';
  3300.         
  3301.             if($product->getActualWarehouse()->getId() == $warehouse->getId())
  3302.                 $json.= '"otherWarehouse":"0", "type":"", "warehouse":"", "otherWarehouseId":"", "otherWarehouseNickname":"", "canMove":"'.$canMove.'"';
  3303.             else
  3304.                 $json.= '"otherWarehouse":"1","type":"'.$request->request->get('type').'","warehouse":"'.$warehouse->getId().'", "otherWarehouseId":"'.$product->getActualWarehouse()->getId().'", "otherWarehouseNickname":"'.$product->getActualWarehouse()->getNickname().'", "canMove":"'.$canMove.'"';
  3305.             
  3306.         }
  3307.         $json.= '}';
  3309.         return new Response(json_encode(array("code" => 200, "success" => true, "found" => $found, "product" => $json)));
  3310.     }
  3312.     /**
  3313.      * @Route("/scheda/intervento/attivita-prodotto-cerca", name="user_ticket_intervention_activity_product_search")
  3314.      * @Security("is_granted('edit', 'ticket')")
  3315.      */
  3316.     public function userTicketInterventionActivityProductSearch(Request $request)
  3317.     {    
  3318.         $em = $this->mr->getManager('slave');
  3319.         $session = $request->getSession();
  3320.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3321.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  3322.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get('interventionId'));
  3324.         $type = $request->request->get('type');
  3325.         $filter = $request->request->get('filter');
  3326.         $isPos = $request->request->get('isPos');
  3327.         $products = array();
  3329.         if($type == 'installation')
  3330.             $products = $em->getRepository('App\Entity\Slave\Product')->findByWarehouseSupplierAndIsPosWithFilter($intervention->getWarehouse()->getId(), $ticket->getSupplier()->getId(), $isPos, $filter);
  3331.         
  3332.         if($type == 'actual' || $type == 'withdraw')
  3333.             $products = $em->getRepository('App\Entity\Slave\Product')->findByWarehouseSupplierAndIsPosWithFilter($ticket->getClient()->getWarehouse()->getId(), $ticket->getSupplier()->getId(), $isPos, $filter);
  3335.         $first = true;
  3336.         $json = "[";
  3337.         foreach($products as $p){
  3338.             if($first) $first = false; else $json.= ',';
  3339.             $codeProducer = '"---"'; if($p->getCodeProducer() != null && $p->getCodeProducer() != '') $codeProducer = json_encode($p->getCodeProducer());
  3340.             $codeSupplier = '"---"'; if($p->getCodeSupplier() != null && $p->getCodeSupplier() != '') $codeSupplier = json_encode($p->getCodeSupplier());
  3341.             $json.= '{"id":'.$p->getId().', "modelName":'.json_encode($p->getModel()->getName()).', "codeProducer":'.$codeProducer.', "codeSupplier":'.$codeSupplier.'}';
  3342.         }
  3343.         $json.= "]";
  3344.         
  3345.         return new Response(json_encode(array("code" => 200, "success" => true, "products" => $json)));
  3346.     }
  3347.     
  3348.     /**
  3349.      * @Route("/scheda/intervento/attivita-modello-cerca", name="user_ticket_intervention_activity_model_search")
  3350.      * @Security("is_granted('edit', 'ticket')")
  3351.      */
  3352.     public function userTicketInterventionActivityModelSearch(Request $request)
  3353.     {    
  3354.         $em = $this->mr->getManager('slave');
  3355.         $session = $request->getSession();
  3356.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3357.         $isPos = $request->request->get('isPos');
  3358.         $filter = $request->request->get('filter');
  3359.         $interventionId = $request->request->get('interventionId');
  3360.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3361.         
  3362.         $supplier = $intervention->getTicket()->getSupplier();
  3363.         $models = $em->getRepository('App\Entity\Slave\ProductModel')->findAllowedPosModel($isPos, $filter, $supplier);
  3364.                 
  3365.         $first = true;
  3366.         $json = "[";
  3367.         foreach($models as $m){
  3368.             if($first) $first = false; else $json.= ',';
  3369.             $json.= '{"id":'.$m->getId().', "name":'.json_encode($m->getName()).', "subcategory":'.json_encode($m->getSubcategory()->getName()).', "category":'.json_encode($m->getSubcategory()->getCategory()->getName()).', "producer":'.json_encode($m->getProducer()->getName()).'}';
  3370.         }
  3371.         $json.= "]";
  3372.       
  3373.         return new Response(json_encode(array("code" => 200, "success" => true, "models" => $json)));
  3374.     }
  3376.     /**
  3377.      * @Route("/scheda/intervento/attivita-modello-componenti", name="user_ticket_intervention_activity_model_components")
  3378.      * @Security("is_granted('edit', 'ticket')")
  3379.      */
  3380.     public function userTicketInterventionActivityModelComponents(Request $request)
  3381.     {    
  3382.         $em = $this->mr->getManager('slave');
  3383.         $session = $request->getSession();
  3384.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3385.         $model = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($request->request->get('modelId'));
  3386.                 
  3387.         $first = true;
  3388.         $json = "[";
  3389.         if($model != null){
  3390.             foreach($model->getComponents() as $c){
  3391.                 if($first) $first = false; else $json.= ',';
  3392.                 $json.= '{"id":"'.$c->getId().'", "name":"'.$c->getName().'"}';
  3393.             }
  3394.         }
  3395.         $json.= "]";
  3396.       
  3397.         return new Response(json_encode(array("code" => 200, "success" => true, "components" => $json)));
  3398.     }
  3400.     /**
  3401.      * @Route("/{interventionId}/scheda/intervento/attivita-sposta-prodotto", name="user_ticket_intervention_activity_move_product")
  3402.      * @Security("is_granted('edit', 'ticket')")
  3403.      */
  3404.     public function userTicketInterventionActivityMoveProduct(Request $request, $interventionId)
  3405.     {
  3406.         $em = $this->mr->getManager('slave');
  3407.         $session = $request->getSession();
  3408.         $type = $request->request->get('type');
  3409.         $product = $em->getRepository('App\Entity\Slave\Product')->findOneById($request->request->get('productId'));
  3410.         $oldStatus = $product->getStatus();
  3411.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($interventionId);
  3412.         if($type == "installation"){
  3413.             $statusNew = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  3414.             $warehouse = $intervention->getWarehouse();
  3415.             $product->setTermid(null);
  3416.             $product->setStatus($statusNew);
  3417.         }
  3418.         else{
  3419.             $statusNew = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3420.             $warehouse = $intervention->getTicket()->getClient()->getWarehouse();
  3421.             $product->setTermid($intervention->getTicket()->getTermid());
  3422.             $product->setStatus($statusNew);
  3423.         }
  3424.         
  3425.         if($oldStatus->getId() != $statusNew->getId())
  3426.             ProductService::createProductLog($em, $product, $this->getUser(), 'status', $oldStatus->getValue(), null, $statusNew->getId());
  3428.         ProductService::createProductTransferLog($em, $product, null, $this->getUser(), $warehouse, new \Datetime(), 'forced');
  3429.         $product->setActualWarehouse($warehouse);
  3430.         $product->setDateLastTransfer(new \Datetime());
  3431.         $product->isToManage(false);
  3432.         $product->setToManagePriority(0);
  3433.         $em->flush();
  3434.         return new Response(json_encode(array("code" => 200, "success" => true)));
  3435.     }
  3436.     
  3437.     /**
  3438.      * @Route("/{interventionId}/scheda/intervento/dettagli", name="user_ticket_intervention")
  3439.      * @Security("is_granted('edit', 'ticket')")
  3440.      */
  3441.     public function userTicketIntervention($interventionId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs, MailerInterface $mailer)
  3442.     {    
  3443.         $em = $this->mr->getManager('slave');
  3444.         $emMaster = $this->mr->getManager('master');
  3445.         $session = $request->getSession();
  3446.         $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  3447.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3448.         $ticket = $intervention->getTicket();
  3449.         $settingCompletedDefault = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'outcome_completed_default'));
  3450.         $outcomeCompletedDefault = $em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneById($settingCompletedDefault->getValue());
  3452.         $form = $formFactory->createNamed("form_intervention", InterventionType::class, $intervention, array('typeSlug' => $intervention->getOutcomeType()->getSlug()));
  3453.         $form->handleRequest($request);
  3455.         if($form->isSubmitted()){
  3457.             [$valid, $interventionOutcome] = FormValidatorService::validateIntervention($em, $validator, $form, $intervention->getOutcomeType()->getSlug());
  3459.             if($valid && $form->isValid()){
  3461.                 $intervention->setTechnician($ticket->getTechnician());
  3462.                 $intervention->setOperator($this->getUser());
  3463.                 if($intervention->getOutcomeType()->getSlug() == "completed")
  3464.                     $datetime = date_create_from_format("d-m-Y H:i", $form->get('date')->getData()->format('d-m-Y').' '.$form->get('timeHour')->getData().':'.$form->get('timeMinute')->getData());
  3465.                 else
  3466.                     $datetime = new \Datetime();
  3467.                 
  3468.                 $intervention->setDatetime($datetime);
  3469.                 $intervention->setMotivation($form->get("motivation")->getData());
  3470.                 $em->persist($intervention);
  3472.                 switch($intervention->getOutcomeType()->getSlug()){
  3473.                     case 'suspended':
  3474.                     case 'empty':
  3475.                         // Inserisco la sospensione del ticket
  3476.                         $suspension = new TicketSuspension();
  3477.                         $suspension->setTicket($ticket);
  3478.                         $suspension->setIntervention($intervention);
  3479.                         $suspension->setDatetimeFrom(date_create_from_format("d-m-Y H:i", $form->get('dateFrom')->getData()->format('d-m-Y').' '.$form->get('timeFromHour')->getData().':'.$form->get('timeFromMinute')->getData()));
  3480.                         if($form->get('dateTo')->getData() != null && $form->get('timeToHour')->getData() != null && $form->get('timeToMinute')->getData() != null){
  3481.                             $suspension->setDatetimeTo(date_create_from_format("d-m-Y H:i", $form->get('dateTo')->getData()->format('d-m-Y').' '.$form->get('timeToHour')->getData().':'.$form->get('timeToMinute')->getData()));
  3482.                         }
  3483.                         $em->persist($suspension);
  3484.                         // Aggiorno dati intervento
  3485.                         if($interventionOutcome->isReferentRequired()) $intervention->setReferent($form->get("referent")->getData());
  3486.                         if($interventionOutcome->isPhoneRequired()) $intervention->setPhone($form->get("phone")->getData());
  3487.                         if($interventionOutcome->isPhotoRequired()) {
  3488.                             $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  3489.                             MediaService::uploadImage($fs, $form->get('file')->getData(), null, $uploadDir, $intervention, 'photo', 100, 1000, 200, true);
  3490.                         }
  3491.                         // SE empty -> Aggiungo costo UAV
  3492.                         if($intervention->getOutcomeType()->getSlug() == 'empty'){
  3493.                             $amountTechnician = null;
  3494.                             // Cerco tra gli UAV di quella provincia e di quell'utente
  3495.                             if($ticket->getUAVOperationTariffAmount() != null){
  3496.                                 foreach($ticket->getUAVOperationTariffAmount()->getTechnicianAreas() as $jttaota){
  3497.                                     if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId())
  3498.                                         $amountTechnician = $jttaota->getAmount();
  3499.                                 }
  3500.                             }
  3501.                             // SE non ho risultati -> Fuori zona metto 0.00
  3502.                             if($amountTechnician == null){
  3503.                                 $amountTechnician = '0.00';
  3504.                             }
  3505.                             $intervention->setAmount($ticket->getUAVOperationTariffAmount()->getAmount());
  3506.                             $intervention->setAmountTechnician($amountTechnician);
  3507.                         }
  3508.                         // Se account agenzia che gestisce -> approvo automaticamente sospensione --- Altrimenti metto in richiesta sospensione
  3509.                         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  3510.                             $suspension->setApproved(true);
  3511.                             $suspension->setManaged(true);
  3512.                     
  3513.                             $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  3514.                             if($settingUnlockSameTech->getValue() != 1)
  3515.                                 $ticket->setTechnician(null);
  3516.                             $ticketStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  3517.                         }
  3518.                         else{
  3519.                             $ticketStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspension_request'));
  3520.                             if($intervention->getOutcomeType()->getSlug() == "suspended"){
  3521.                                 $settingAgencyEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_agency_email'));
  3522.                                 $subject = $this->params->get('subject_ticket_suspension_request');
  3523.                                 $template = "email/ticket_suspension_request.html.twig";
  3524.                             }
  3525.                             else{
  3526.                                 $settingAgencyEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_uav_agency_email'));
  3527.                                 $subject = $this->params->get('subject_ticket_uav_request');
  3528.                                 $template = "email/ticket_uav_request.html.twig";
  3529.                             }
  3530.                             if($settingAgencyEmail->getValue() != null){
  3531.                                 $emails = preg_split('/\,/', $settingAgencyEmail->getValue());
  3532.                                 foreach($emails as $email){
  3533.                                     $message = (new TemplatedEmail())
  3534.                                         ->subject($subject.' '.$ticket->getNumber())
  3535.                                         ->from($this->params->get('email_noreply'))
  3536.                                         ->to(rtrim(ltrim($email, " ")," "))
  3537.                                         ->htmlTemplate($template)
  3538.                                         ->context(['company' => $company, 'ticket' => $ticket, 'suspension' => $suspension]);
  3539.                                     $mailer->send($message);
  3540.                                 }
  3541.                             }
  3542.                         }
  3543.                         // Aggiorno stato ticket
  3544.                         $ticket->setStatus($ticketStatus);
  3545.                         break;
  3546.                     case 'completed': 
  3547.                         // Chiudo il ticket
  3548.                         $statusClosed = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed'));
  3549.                         $ticket->setStatus($statusClosed);
  3550.                         $ticket->setDatetimeEnd($intervention->getDatetime());
  3552.                         // Cerco la jt del tecnico-operazione nell'area e setto l'amount
  3553.                         $amountTechnician = null;
  3554.                         foreach($ticket->getOperationTariffAmount()->getTechnicianAreas() as $jttaota){
  3555.                             if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId()){
  3556.                                 $amountTechnician = $jttaota->getAmount();
  3557.                                 break;
  3558.                             }
  3559.                         }
  3560.                         // Se non la trovo -> Fuori zona metto 0.00
  3561.                         if($amountTechnician == null){
  3562.                             $amountTechnician = '0.00';
  3563.                         }
  3564.                         $intervention->setAmount($ticket->getOperationTariffAmount()->getAmount());
  3565.                         $intervention->setAmountTechnician($amountTechnician);
  3566.                 
  3567.                         $this->addFlash('notice_success', 'Ticket completato!');
  3568.                         break;
  3569.                     default: break;
  3570.                 }
  3571.                 $em->flush();
  3573.                 $session->set('interventionId', $intervention->getId());
  3574.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  3575.             }
  3576.         }
  3578.         return $this->render('role/user/ticket/intervention/intervention.html.twig', array(
  3579.             'ticket' => $ticket,
  3580.             'intervention' => $intervention,
  3581.             'outcomeCompletedDefault' => $outcomeCompletedDefault,
  3582.             'form' => $form->createView()
  3583.         ));
  3584.     }
  3586.     /**
  3587.      * @Route("/scheda/intervento/esito-aggiorna", name="user_ticket_intervention_outcome_update")
  3588.      * @Security("is_granted('edit', 'ticket')")
  3589.      */
  3590.     public function userTicketInterventionOutcomeUpdate(Request $request)
  3591.     {    
  3592.         $em = $this->mr->getManager('slave');
  3593.         $interventionOutcome = $em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneById($request->request->get("outcomeId"));
  3594.         return new Response(json_encode(array(
  3595.             "code" => 200,
  3596.             "success" => true,
  3597.             "suspensionTo" => $interventionOutcome->isSuspensionToRequired(),
  3598.             "referent" => $interventionOutcome->isReferentRequired(),
  3599.             "motivation" => $interventionOutcome->isMotivationRequired(),
  3600.             "phone" => $interventionOutcome->isPhoneRequired(),
  3601.             "photo" => $interventionOutcome->isPhotoRequired()
  3602.         ))); 
  3603.     }
  3605.     /**
  3606.      * @Route("/sistema-duplicati", name="user_ticket_duplicate_to_wrong")
  3607.      */        
  3608.     public function userTicketDuplicateToWrong(Request $request)
  3609.     {    
  3610.         $em = $this->mr->getManager('slave');
  3612.         $wrongStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug("wrong");
  3613.         $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findAll();
  3614.         $ticketId = null;
  3615.         $skipId = array();
  3616.         $wrongTicketArray = array();
  3617.         foreach($tickets as $ticket){
  3618.             $ticketId = $ticket->getId();
  3619.             if(!in_array($ticketId, $skipId)){
  3620.                 foreach($tickets as $innerTicket){
  3621.                     if($ticketId != $innerTicket->getId() && $ticket->getNumber() == $innerTicket->getNumber() && $ticket->getTermid()->getCode() == $innerTicket->getTermid()->getCode() && $innerTicket->getStatus()->getId() < 4){
  3622.                         array_push($skipId, $innerTicket->getId());
  3623.                         array_push($wrongTicketArray, $ticket);
  3624.                     }
  3625.                 }
  3626.             }
  3627.         }
  3629.         foreach($wrongTicketArray as $wt){
  3630.             $wt->setStatus($wrongStatus);
  3631.         }
  3632.         $em->flush();
  3634.         return $this->redirectToRoute("user_ticket_list");
  3635.     }
  3637.     /**
  3638.      * @Route("/sposta-temp", name="user_ticket_move_to_temp")
  3639.      */
  3640.     public function userTicketmoveToTemp(Request $request)
  3641.     {    
  3642.         $em = $this->mr->getManager('slave');
  3643.         $tempStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug("temp");
  3644.         $ticketArray = [];
  3646.         foreach($ticketArray as $array){
  3647.             $ts = $em->getRepository('App\Entity\Slave\Ticket')->findAllByNumber($array[0]);
  3648.             foreach($ts as $t){
  3649.                 if($t->getTermid()->getCode() == $array[1] && $t->getStatus()->getId() < 4)
  3650.                     $t->setStatus($tempStatus);
  3651.             }
  3652.         }
  3654.         $em->flush();
  3655.         return $this->redirectToRoute("user_ticket_list");
  3656.     }
  3657. }