src/Controller/User/UserTicketController.php line 3175

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  1. <?php
  3. namespace App\Controller\User;
  5. use App\Entity\Master\CityAlias;
  6. use App\Entity\Slave\Client;
  7. use App\Entity\Slave\ClientPhone;
  8. use App\Entity\Slave\Product;
  9. use App\Entity\Slave\Intervention;
  10. use App\Entity\Slave\InterventionActivity;
  11. use App\Entity\Slave\InterventionExtra;
  12. use App\Entity\Slave\Termid;
  13. use App\Entity\Slave\Ticket;
  14. use App\Entity\Slave\TicketReminder;
  15. use App\Entity\Slave\TicketSuspension;
  16. use App\Entity\Slave\Warehouse;
  17. use App\Form\Base\DocumentType;
  18. use App\Form\Master\CityAliasType;
  19. use App\Form\Model\AssignTechnician;
  20. use App\Form\Model\Document;
  21. use App\Form\Model\ImportTicketsSuspend;
  22. use App\Form\Model\ImportTicketsSusUnlock;
  23. use App\Form\Model\ImportTicketCancels;
  24. use App\Form\Model\ImportTicketClosures;
  25. use App\Form\Model\ImportTicketIntervention;
  26. use App\Form\Model\ImportTicketNew;
  27. use App\Form\Slave\AssignTechnicianType;
  28. use App\Form\Slave\ClientEditType;
  29. use App\Form\Slave\InterventionType;
  30. use App\Form\Slave\InterventionActivityType;
  31. use App\Form\Slave\InterventionSlaType;
  32. use App\Form\Slave\InterventionExtraType;
  33. use App\Form\Slave\OperationKeysMappingType;
  34. use App\Form\Slave\TicketType;
  35. use App\Form\Slave\TicketAddressType;
  36. use App\Form\Slave\TicketErrorProvinceType;
  37. use App\Form\Slave\TicketErrorAddressType;
  38. use App\Form\Slave\TicketErrorSupplierType;
  39. use App\Form\Slave\TicketErrorOperationType;
  40. use App\Form\Slave\TicketDeleteType;
  41. use App\Form\Slave\TicketOperationType;
  42. use App\Form\Slave\TicketOperationTariffAmountType;
  43. use App\Form\Slave\TicketExpirationEditType;
  44. use App\Form\Slave\TicketWaybillEditType;
  45. use App\Form\Slave\TicketReminderType;
  46. use App\Form\Slave\TicketSuspensionEditType;
  47. use App\Form\Slave\TicketSuspensionApproveType;
  48. use App\Form\Slave\TicketSuspensionUnlockType;
  49. use App\Form\Slave\ImportTicketCancelsType;
  50. use App\Form\Slave\ImportTicketClosuresType;
  51. use App\Form\Slave\ImportTicketsSuspendType;
  52. use App\Form\Slave\ImportTicketsSusUnlockType;
  53. use App\Form\Slave\ImportTicketInterventionType;
  54. use App\Form\Slave\ImportTicketNewType;
  55. use App\Service\EncryptionService;
  56. use App\Service\FilterService;
  57. use App\Service\FormValidatorService;
  58. use App\Service\ImportService;
  59. use App\Service\MediaService;
  60. use App\Service\ProductService;
  61. use App\Service\TicketService;
  62. use App\Service\UtilitiesService;
  63. use App\Service\ValidationService;
  64. use Doctrine\Persistence\ManagerRegistry;
  65. use Knp\Snappy\Pdf;
  66. use Knp\Component\Pager\PaginatorInterface;
  67. use Sensio\Bundle\FrameworkExtraBundle\Configuration\Security;
  68. use Symfony\Bundle\FrameworkBundle\Controller\AbstractController;
  69. use Symfony\Bridge\Twig\Mime\TemplatedEmail;
  70. use Symfony\Component\DependencyInjection\ParameterBag\ParameterBagInterface;
  71. use Symfony\Component\Filesystem\Filesystem;
  72. use Symfony\Component\Form\FormError;
  73. use Symfony\Component\Form\FormFactoryInterface;
  74. use Symfony\Component\HttpFoundation\Request;
  75. use Symfony\Component\HttpFoundation\Response;
  76. use Symfony\Component\HttpFoundation\ResponseHeaderBag;
  77. use Symfony\Component\HttpFoundation\StreamedResponse;
  78. use Symfony\Component\Mailer\MailerInterface;
  79. use Symfony\Component\PasswordHasher\Hasher\UserPasswordHasherInterface;
  80. use Symfony\Component\Routing\Annotation\Route;
  81. use Symfony\Component\Validator\Validator\ValidatorInterface;
  83. /**
  84.  * @Route("/scrivania/ticket")
  85.  * @Security("is_granted('ROLE_USER') and is_granted('active', user) && is_granted('view', 'ticket')")
  86.  */
  87. class UserTicketController extends AbstractController
  88. {
  89.     private $mr;
  90.     private $params;
  92.     public function __construct(ManagerRegistry $mr, ParameterBagInterface $params){
  93.         $this->mr = $mr;
  94.         $this->params = $params;
  95.     }
  97.     public function activityProductByType($em, $form, $type, $suppliers){
  98.         if($form->get('product'.$type.'Id')->getData() != null){
  99.             $product = $em->getRepository('App\Entity\Slave\Product')->findOneById($form->get('product'.$type.'Id')->getData());
  100.         }
  101.         else{
  102.             $model = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('model'.$type.'Id')->getData());
  103.             switch($type){
  104.                 case 'Withdraw': 
  105.                     $status = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available'));
  106.                     $condition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken'));
  107.                     break;
  108.                 case 'Actual':
  109.                     $status = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  110.                     $condition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'free'));
  111.                     break;
  112.                 default: break;
  113.             }
  114.             $product = ProductService::createProduct($em, $model, $form->get('producer'.$type)->getData(), $form->get('supplier'.$type)->getData(), $suppliers, $status, $condition);
  115.         }
  116.         return $product;
  117.     }
  119.     public function importCheckFile($em, $validator, $form){
  120.         $row = 0;
  121.         $valid = true;
  122.         if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get('separator'));
  123.         if($valid) $valid = ValidationService::validateCsvDelimiter($form->get('file')->getData()->getPathName(), $form->get('separator')->getData(), $form->get('separator'));
  124.         if($valid) $valid = ValidationService::validateFile($validator, $form->get('path'), true, $form->get('file')->getData(), '10', array('csv', 'txt'));
  125.         if($valid && ($handle = fopen($form->get('file')->getData(), "r")) !== FALSE) {
  126.             while(($data = fgetcsv($handle, 2000, $form->get('separator')->getData())) !== FALSE) {
  127.                 $data = array_map("utf8_encode", $data);
  128.                 if($row > 0){
  129.                     $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  130.                     if($ticket == null){
  131.                         $valid = false;
  132.                         $form->get("path")->addError(new FormError("Ticket non trovato"));
  133.                         $this->addFlash('notice_danger', 'Il ticket presente alla riga '.$row.' con n° '.$data[0].' e termid '.$data[1].' non è stato trovato! Ricontrolla il file!');
  134.                         break;
  135.                     }
  136.                 }
  137.                 $row++;
  138.             }
  139.             fclose($handle);
  140.         }
  141.         return $valid;
  142.     }
  144.     public function importInterventionCreate($em, $ticket, $warehouse, $datetime){
  145.         $intervention = new Intervention();
  146.         $intervention->setTicket($ticket);
  147.         $intervention->setTechnician($ticket->getTechnician());
  148.         $intervention->setOperator($this->getUser());
  149.         $intervention->setOutcomeType($em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => 'completed')));
  150.         $intervention->setOutcome($em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneBy(array('slug' => 'completato-correttamente')));
  151.         $intervention->setWarehouse($warehouse);
  152.         $intervention->setDatetime($datetime);
  153.         $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$datetime->format('m').'-'.$datetime->format('Y').' 00:00:00'));
  154.         if($ticket->getOperationTariffAmount() != null)
  155.             $intervention->setAmount($ticket->getOperationTariffAmount()->getAmount());
  156.         $intervention->setAmountTechnician('0.00');
  157.         $intervention->setBillable(true);
  158.         $em->persist($intervention);
  159.         return $intervention;
  160.     }
  162.     public function importInterventionSearchProduct($em, $code, $supplier){
  163.         $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeProducer' => $code));
  164.         if($product == null)
  165.             $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeSupplier' => $code));
  166.         return $product;
  167.     }
  169.     public function importInterventionActivity($em, $ticket, $intervention, $activityType, $isDisi, $prodOld, $prodNew, $warehouse, $datetime){
  170.         $activity = new InterventionActivity();
  171.         $activity->setIntervention($intervention);
  172.         $activity->setType($activityType);
  173.         $skip = false;
  174.         if($prodOld != null && $prodNew != null && ($prodNew->getCodeProducer() == $prodOld->getCodeProducer() || $prodNew->getCodeProducer() == '0'.$prodOld->getCodeProducer()))
  175.             $skip = true;
  176.         if($prodOld != null){
  177.             $activity->setProductWithdraw($prodOld);
  178.             $activity->setProducerWithdraw($prodOld->getCodeProducer());
  179.             $activity->setSupplierWithdraw($prodOld->getCodeSupplier());
  180.             $newWarehouse = $warehouse;
  181.             if($prodOld->movedByDS())
  182.                 $newWarehouse = $prodOld->getActualWarehouse();
  183.             else{
  184.                 $prodOld->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available')));
  185.                 $prodOld->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken')));
  186.             }
  187.             $prodOld->setActualWarehouse($ticket->getClient()->getWarehouse());
  188.             ProductService::createProductTransferLog($em, $prodOld, null, $this->getUser(), $warehouse, $datetime, 'forced');
  189.             $prodOld->setActualWarehouse($newWarehouse);
  190.         }
  191.         if($prodNew != null && !$skip){
  192.             if($isDisi){
  193.                 $activity->setProductWithdraw($prodNew);
  194.                 $activity->setProducerWithdraw($prodNew->getCodeProducer());
  195.                 $activity->setSupplierWithdraw($prodNew->getCodeSupplier());
  196.                 $newWarehouse = $warehouse;
  197.                 if($prodNew->movedByDS())
  198.                     $newWarehouse = $prodNew->getActualWarehouse();
  199.                 else{
  200.                     $prodNew->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available')));
  201.                     $prodNew->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken')));
  202.                 }
  203.                 $prodNew->setActualWarehouse($ticket->getClient()->getWarehouse());
  204.                 ProductService::createProductTransferLog($em, $prodNew, null, $this->getUser(), $warehouse, $datetime, 'forced');
  205.                 $prodNew->setActualWarehouse($newWarehouse);
  206.             }
  207.             else{
  208.                 $activity->setProductInstallation($prodNew);
  209.                 $activity->setProducerInstallation($prodNew->getCodeProducer());
  210.                 $activity->setSupplierInstallation($prodNew->getCodeSupplier());
  211.                 $newWarehouse = $ticket->getClient()->getWarehouse();
  212.                 if($prodNew->movedByDS())
  213.                     $newWarehouse = $prodNew->getActualWarehouse();
  214.                 else{
  215.                     $prodNew->setTermid($ticket->getTermid());
  216.                     $prodNew->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use')));
  217.                     $prodNew->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'free')));
  218.                 }
  219.                 $prodNew->setActualWarehouse($warehouse);
  220.                 ProductService::createProductTransferLog($em, $prodNew, null, $this->getUser(), $ticket->getClient()->getWarehouse(), $datetime, 'forced');
  221.                 $prodNew->setActualWarehouse($newWarehouse);
  222.             }
  223.         }
  224.         $em->persist($activity);
  225.     }
  227.     public function deleteTicketAndConnectedValues($em, $ticket){
  228.         $termid = $ticket->getTermid();
  229.         $client = $ticket->getClient();
  230.         if($termid != null){
  231.             if(sizeof($termid->getTickets()) == 1){
  232.                 foreach($termid->getProducts() as $pr)
  233.                     $pr->setTermid(null);
  234.                 $em->remove($termid);
  235.             }
  236.         }
  237.         if($ticket->getClient() != null){
  238.             if(sizeof($client->getTermids()) == 1 && sizeof($client->getTickets()) == 1 && sizeof($client->getFiles()) == 0 && $client->getWarehouse()->canDelete()){
  239.                 foreach($client->getPhones() as $phone)
  240.                     $em->remove($phone);
  241.                 $em->remove($client->getWarehouse());
  242.                 $em->remove($client);
  243.             }
  244.         }
  245.         foreach($ticket->getLogs() as $log){
  246.             $em->remove($log);
  247.         }
  248.         $em->remove($ticket);
  249.     }
  251.     public function deleteProductAlreadyInserted($em, $product){
  252.         foreach($product->getTransferLogs() as $transferLog)
  253.             $em->remove($transferLog);
  254.         foreach($product->getLogs() as $log)
  255.             $em->remove($log);
  256.         $em->remove($product);
  257.         $em->flush();
  258.     }
  260.     // SCRIVANIA
  261.         /**
  262.          * @Route("/sblocca-materiale-mancante", name="user_ticket_unlock_waiting_material")
  263.          */
  264.         public function userTicketUnlockWaitingMaterial(Request $request)
  265.         {    
  266.             $em = $this->mr->getManager('slave');
  267.             $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  269.             foreach($ticket->getSuspensions() as $s){
  270.                 if(!$s->isUnlocked())
  271.                     $suspension = $s;
  272.             }
  274.             $unlockCausal = "Ticket sbloccato per materiale mancante ricevuto";
  275.             $suspension->unlock($em, $this->getUser(), $unlockCausal, new \DateTime());
  276.             $em->flush();
  278.             $response = array("code" => 200, "success" => true);
  279.             return new Response(json_encode($response)); 
  280.         }
  281.     //
  283.     // SCARICA
  284.         /**
  285.          * @Route("/scarica-da-email", name="user_ticket_download_email")
  286.          * @Security("is_granted('edit', 'ticket')")
  287.          */
  288.         public function userTicketDownloadEmail(Request $request)
  289.         {
  290.             $emMaster = $this->mr->getManager('master');
  291.             $session = $request->getSession();
  292.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  293.             $mailbox = "{in.postassl.it:993/imap/ssl}INBOX";
  294.             $mailboxOther = "{in.postassl.it:993/imap/ssl}INBOX.other";
  295.             $em = $this->mr->getManager('slave');
  297.             foreach($company->getMailers() as $mailer){
  299.                 $count = 0;
  300.                 $countTicket = 0;
  301.                 $countTicketError = 0;
  302.                 $inboxOther = imap_open($mailboxOther, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  303.                 imap_expunge($inboxOther); // Elimina le mail "marcate"
  304.                 imap_close($inboxOther); // Chiude la connessione
  305.                 
  306.                 $inbox = imap_open($mailbox, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  307.                 imap_expunge($inbox); // Elimina le mail "marcate"
  308.                 $emails = imap_search($inbox, 'ALL'); // Cerca tutte le email da leggere
  309.                 $testing = $this->params->get('ticket_download_testing');
  310.                 $error = false;
  312.                 if($emails){
  313.                     rsort($emails); // Ordino con la più nuova in cima
  314.                     foreach($emails as $email){
  315.                         if($count < 600){
  316.                             // INOLTRO A THEBURMANUTENZIONE@GMAIL.COM
  317.                             if($company->getCode() == "BBQV25"){
  318.                                 $overview = imap_fetch_overview($inbox, $email, 0);
  319.                                 $isRead = isset($overview[0]->seen) && $overview[0]->seen == 1;
  320.                                 if(!$isRead){
  321.                                     $header = imap_headerinfo($inbox, $email); // Gestisco l'header                            
  322.                                     // Serve per skippare le email che non hanno mittente o di spam
  323.                                     if(property_exists($header, 'from') && property_exists($header->from[0], 'host'))
  324.                                         $sender = $header->from[0]->mailbox."@".$header->from[0]->host;
  325.                                     if($sender == "thebur.manutenzioni@gmail.com"){
  326.                                         $body = imap_fetchbody($inbox, $email, 1);
  327.                                         $subject = $header->subject;
  328.                                         $to = 'thebur.integrations@gmail.com';
  329.         
  330.                                         $headers = "From: $sender\r\n";
  331.                                         $headers .= "Reply-To: $sender\r\n";
  332.                                         $headers .= "X-Mailer: PHP/" . phpversion();
  333.         
  334.                                         mail($to, $subject, $body, $headers);
  335.                                         imap_setflag_full($inbox, $email, "\\SEEN");
  336.                                     }
  337.                                 }
  338.                             }
  339.                             [$countTicket, $countTicketError] = TicketService::downloadTicket($em, $emMaster, $this->getUser(), $inbox, $email, $mailer, $testing, $company,$countTicket, $countTicketError);
  340.                         }
  341.                         else
  342.                             break;
  343.                         $count++;
  344.                     }
  345.                 }
  346.                 if(!$testing){
  347.                     imap_expunge($inbox); // Elimina le mail "marcate"
  348.                     imap_close($inbox); // Chiude la connessione
  349.                 }
  350.                 
  351.                 if($countTicketError > 0)
  352.                     $noticeType = "notice_warning";
  353.                 else
  354.                     $noticeType = "notice_success";
  356.                 $this->addFlash($noticeType, 'Casella '.$mailer->getUser().':<br>E-mail processate: '.$count.'<br>Ticket scaricati: '.$countTicket.'<br>Ticket con errori: '.$countTicketError);
  357.             }
  359.             return $this->redirectToRoute("user_ticket_list");
  360.         }
  361.         
  362.         /**
  363.          * @Route("/scarica-da-email-altro", name="user_ticket_download_email_other")
  364.          * @Security("is_granted('edit', 'ticket')")
  365.          */
  366.         public function userTicketDownloadEmailOther(Request $request)
  367.         {
  368.             $session = $request->getSession();
  369.             $emMaster = $this->mr->getManager('master');
  370.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  371.             $mailbox = "{in.postassl.it:993/imap/ssl}INBOX.other";
  372.             $mailboxIncoming = "{in.postassl.it:993/imap/ssl}INBOX";
  373.             $em = $this->mr->getManager('slave');
  374.             
  375.             foreach($company->getMailers() as $mailer){
  377.                 $count = 0;
  378.                 $countTicket = 0;
  379.                 $countTicketError = 0;
  380.                 $inboxIncoming = imap_open($mailboxIncoming, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  381.                 imap_expunge($inboxIncoming); // Elimina le mail "marcate"
  382.                 imap_close($inboxIncoming); // Chiude la connessione
  384.                 $inbox = imap_open($mailbox, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  385.                 imap_expunge($inbox); // Elimina le mail "marcate"
  386.                 $emails = imap_search($inbox, 'UNSEEN'); // Cerca tutte le email da leggere
  387.                 $testing = $this->params->get('ticket_download_testing');;
  388.                 $error = false;
  390.                 if($emails){
  391.                     rsort($emails); // Ordino con la più nuova in cima
  392.                     foreach($emails as $email){
  393.                         if($count < 600){
  394.                             // INOLTRO A THEBURMANUTENZIONE@GMAIL.COM
  395.                             if($company->getCode() == "BBQV25"){
  396.                                 $overview = imap_fetch_overview($inbox, $email, 0);
  397.                                 $isRead = isset($overview[0]->seen) && $overview[0]->seen == 1;
  398.                                 if(!$isRead){
  399.                                     $header = imap_headerinfo($inbox, $email); // Gestisco l'header                            
  400.                                     // Serve per skippare le email che non hanno mittente o di spam
  401.                                     if(property_exists($header, 'from') && property_exists($header->from[0], 'host'))
  402.                                         $sender = $header->from[0]->mailbox."@".$header->from[0]->host;
  403.                                     if($sender == "thebur.manutenzioni@gmail.com"){
  404.                                         $body = imap_fetchbody($inbox, $email, 1);
  405.                                         $subject = $header->subject;
  406.                                         $to = 'thebur.integrations@gmail.com';
  407.         
  408.                                         $headers = "From: $sender\r\n";
  409.                                         $headers .= "Reply-To: $sender\r\n";
  410.                                         $headers .= "X-Mailer: PHP/" . phpversion();
  411.         
  412.                                         mail($to, $subject, $body, $headers);
  413.                                         imap_setflag_full($inbox, $email, "\\SEEN");
  414.                                     }
  415.                                 }
  416.                             }
  417.                             [$countTicket, $countTicketError] = TicketService::downloadTicket($em, $emMaster, $this->getUser(), $inbox, $email, $mailer, $testing, $company,$countTicket, $countTicketError);
  418.                         }
  419.                         else
  420.                             break;
  421.                         $count++;
  422.                     }
  423.                 }
  424.                 if(!$testing){
  425.                     imap_expunge($inbox); // Elimina le mail "marcate"
  426.                     imap_close($inbox); // Chiude la connessione
  427.                 }
  428.                 
  429.                 if($countTicketError > 0)
  430.                     $noticeType = "notice_warning";
  431.                 else
  432.                     $noticeType = "notice_success";
  434.                 $this->addFlash($noticeType, 'Casella '.$mailer->getUser().':<br>E-mail processate: '.$count.'<br>Ticket scaricati: '.$countTicket.'<br>Ticket con errori: '.$countTicketError);
  435.             }
  437.             return $this->redirectToRoute("user_ticket_list");
  438.         }
  439.     //
  441.     // IMPORTA CSV
  442.         /**
  443.          * @Route("/importa", name="user_ticket_import")
  444.          * @Security("is_granted('edit', 'ticket')")
  445.          */
  446.         public function userTicketImport(Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs)
  447.         {    
  448.             $em = $this->mr->getManager('slave');
  449.             $emMaster = $this->mr->getManager('master');
  450.             $session = $request->getSession();
  451.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  452.             
  453.             $arraySuppliers = [];
  454.             $masterSuppliersIds = [];
  455.             foreach($company->getSuppliers() as $jtcs){
  456.                 array_push($masterSuppliersIds, $jtcs->getSupplier()->getId());
  457.             }
  458.             foreach($masterSuppliersIds as $sId){
  459.                 $supplier = $em->getRepository('App\Entity\Slave\Supplier')->findOneBy(['idSupplier' => $sId]);
  460.                 if($supplier != null){
  461.                     switch($supplier->getSlug()){
  462.                         case 'demis-adp': $arraySuppliers['DEMIS ADP'] = 'demis-adp'; break;
  463.                         case 'bcc-pos': $arraySuppliers['BCC Pos'] = 'bcc-pos'; break;
  464.                         case 'fabrick': $arraySuppliers['Fabrick'] = 'fabrick'; break;
  465.                         case 'nexi-book-meps':
  466.                         case 'nexi-book-monetica':
  467.                             $arraySuppliers['Nexi (Book MEPS o Book Monetica)'] = 'nexi';
  468.                             break;
  469.                         case 'nexi-book-sia': $arraySuppliers['NEXI Book SIA'] = 'nexi-book-sia'; break;
  470.                         case 'worldline-italia': $arraySuppliers['Worldline Italia'] = 'worldline-italia'; break;
  471.                         case 'csc---axerve':
  472.                         case 'csc---cglobal':
  473.                         case 'csc---cronos':
  474.                         case 'csc---cse':
  475.                         case 'csc---decathlon':
  476.                         case 'csc---euronet':
  477.                         case 'csc---lis-pay':
  478.                         case 'csc---mooney':
  479.                         case 'csc---nexi-book-meps':
  480.                         case 'csc---nexi-book-monetica':
  481.                         case 'csc---nexi-book-sia':
  482.                         case 'csc---numera':
  483.                         case 'csc---p4cards':
  484.                         case 'csc---q8':
  485.                         case 'csc---repas':
  486.                         case 'csc---worldline-italia':
  487.                         case 'csc---yamamay':
  488.                             $arraySuppliers['CSC'] = 'csc';
  489.                             break;
  490.                         case 'sate---worldline':
  491.                         case 'sate---numera':
  492.                         case 'sate---mooney':
  493.                         case 'sate---flagpay':
  494.                         case 'sate---argentea':
  495.                             $arraySuppliers['SATE'] = 'sate';
  496.                             break;
  497.                         default: break;
  498.                     }
  499.                 }
  500.             }
  502.             // NUOVI TICKET
  503.             $operationId = null;
  504.             $importTicketNew = new ImportTicketNew();
  505.             $formTicket = $formFactory->createNamed("form_import_ticket_new", ImportTicketNewType::class, $importTicketNew, array('suppliers' => $arraySuppliers));
  506.             $formTicket->handleRequest($request);
  508.             if($formTicket->isSubmitted()){
  510.                 $valid = true;
  511.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formTicket->get('supplier'));
  512.                 if($valid && $formTicket->get('supplier')->getData() == 'nexi-book-sia'){
  513.                     $valid = ValidationService::validateNotBlank($validator, $formTicket->get('operation'));
  514.                     $operationId = $formTicket->get('operation')->getData();
  515.                 }
  516.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formTicket->get('separator'));
  517.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formTicket->get('file')->getData()->getPathName(), $formTicket->get('separator')->getData(), $formTicket->get('separator'));
  518.                 if($valid) $valid = ValidationService::validateFile($validator, $formTicket->get('path'), true, $formTicket->get('file')->getData(), '10', array('csv', 'txt', 'bin'));
  520.                 if($valid && $formTicket->isValid()){
  521.                     $error = false;
  522.                     $row = 0;
  523.                     $countInserted = 0;
  524.                     switch($formTicket->get('supplier')->getData()){
  525.                         case 'demis-adp':
  526.                         case 'bcc-pos':
  527.                         case 'fabrick':
  528.                         case 'lis-holding':
  529.                         case 'nexi':
  530.                         case 'nexi-book-sia':
  531.                         case 'sate':
  532.                         case 'worldline-italia':
  533.                             [$error, $row, $countInserted] = TicketService::importFile($em, $emMaster, $this->getUser(), $formTicket, $company, $operationId, $row);
  534.                             break;
  535.                         case 'csc': // CSC
  536.                             [$error, $row, $countInserted] = TicketService::importFileCSC($em, $emMaster, $this->getUser(), $formTicket, $error, $row, $countInserted);
  537.                             break;
  538.                         default: break;
  539.                     }
  541.                     if($error)
  542.                         $this->addFlash('notice_warning', 'Un totale di '.$countInserted.' su '.($row - 1).' ticket è stato scaricato dal file CSV, alcuni presentano degli errori!');
  543.                     else
  544.                         $this->addFlash('notice_success', 'Un totale di '.$countInserted.' su '.($row - 1).' ticket è stato scaricato dal file CSV senza errori!');
  545.                     return $this->redirectToRoute('user_ticket_list');
  546.                 }
  547.             }
  549.             // INTERVENTI
  550.             $importTicketIntervention = new ImportTicketIntervention();
  551.             $formIntervention = $formFactory->createNamed("form_import_ticket_intervention", ImportTicketInterventionType::class, $importTicketIntervention);
  552.             $formIntervention->handleRequest($request);
  554.             if($formIntervention->isSubmitted()){
  555.                 
  556.                 $valid = true;
  557.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formIntervention->get('separator'));
  558.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formIntervention->get('file')->getData()->getPathName(), $formIntervention->get('separator')->getData(), $formIntervention->get('separator'));
  559.                 if($valid) $valid = ValidationService::validateFile($validator, $formIntervention->get('path'), true, $formIntervention->get('file')->getData(), '10', array('csv', 'txt'));
  560.                 $row = 0;
  561.                 if($valid && ($handle = fopen($formIntervention->get('file')->getData(), "r")) !== FALSE) {
  562.                     while(($data = fgetcsv($handle, 2000, $formIntervention->get('separator')->getData())) !== FALSE) {
  563.                         // Salta righe vuote
  564.                         if(empty(array_filter($data))) {$row++; continue; }
  566.                         $data = array_map("utf8_encode", $data);
  567.                         if($row > 0){
  568.                             $ticket = null;
  569.                             $nTicket = null;
  570.                             $termid = null;
  571.                             switch($formIntervention->get('supplier')->getData()){
  572.                                 case 'fabrick-flex':
  573.                                     $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByLikeNumberAndTermid($data[1], $data[2]);
  574.                                     if($ticket == null){
  575.                                         $valid = false;
  576.                                         $formIntervention->get("path")->addError(new FormError("Ticket non trovato"));
  577.                                         $this->addFlash('notice_danger', 'Il ticket presente alla riga '.($row + 1).' con n° '.$data[1].' e termid '.$data[2].' non è stato trovato! Ricontrolla il file!');
  578.                                         break;
  579.                                     }
  580.                                     if($valid){
  581.                                         $prodPos = $this->importInterventionSearchProduct($em, $data[9], $ticket->getSupplier());
  582.                                         if($prodPos == null){
  583.                                             $valid = false;
  584.                                             $formIntervention->get("path")->addError(new FormError("Matricola non presente"));
  585.                                             $this->addFlash('notice_danger', 'Non è stato trovato il prodotto presente alla riga '.($row + 1).' con matricola '.$data[9].' ! Ricontrolla il file!');
  586.                                             break;
  587.                                         }
  588.                                     }
  589.                                     if($valid){
  590.                                         $prodSim = $this->importInterventionSearchProduct($em, $data[10], $ticket->getSupplier());
  591.                                         if($prodSim == null){
  592.                                             $valid = false;
  593.                                             $formIntervention->get("path")->addError(new FormError("Matricola non presente"));
  594.                                             $this->addFlash('notice_danger', 'Non è stato trovato il prodotto presente alla riga '.($row + 1).' con matricola '.$data[10].'! Ricontrolla il file!');
  595.                                             break;
  596.                                         }
  597.                                     }
  598.                                     break;
  599.                                 default: break;
  600.                             }
  601.                         }
  602.                         $row++;
  603.                     }
  604.                     fclose($handle);
  605.                 }
  606.                 
  607.                 if($valid && $formIntervention->isValid()){
  609.                     $actualNumber = 0;
  610.                     $actualTermid = 0;
  611.                     $ignored = false;
  612.                     $continueIntervention = false;
  613.                     $row = 0;
  614.                     $ticketStatusClosed = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed'));
  615.                     $countClosed = 0;
  616.                     $countIgnored = 0;
  618.                     if(($handle = fopen($formIntervention->get('file')->getData(), "r")) !== FALSE) {
  619.                         while(($data = fgetcsv($handle, 2000, $formIntervention->get('separator')->getData())) !== FALSE) {
  620.                             $data = array_map("utf8_encode", $data);
  621.                             if($row > 0){
  622.                                 switch($formIntervention->get('supplier')->getData()){
  623.                                     case 'fabrick-flex': // FABRICK FLEX
  625.                                         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByLikeNumberAndTermid($data[1], $data[2]);
  627.                                         if($ticket != null && ($ticket->getStatus()->getSlug() == "to_assign" || $ticket->getStatus()->getSlug() == "closed" || $ticket->getStatus()->getSlug() == "closed_portal" || $ticket->getStatus()->getSlug() == "wrong" || $ticket->getStatus()->getSlug() == "canceled"))
  628.                                             $countIgnored++;
  630.                                         if($ticket != null && $ticket->getStatus()->getSlug() != "to_assign" && $ticket->getStatus()->getSlug() != "closed" && $ticket->getStatus()->getSlug() != "closed_portal" && $ticket->getStatus()->getSlug() != "wrong" && $ticket->getStatus()->getSlug() != "canceled"){
  632.                                             $warehouse = $ticket->getTechnician()->mainWarehouse();
  633.                                             
  634.                                             // Inserisco intervento
  635.                                             $datetime = date_create_from_format('m/d/Y', $data[12]);
  636.                                             $intervention = $this->importInterventionCreate($em, $ticket, $warehouse, $datetime);
  638.                                             // Cerco o creo i prodotti del ticket
  639.                                             $pPos = $this->importInterventionSearchProduct($em, $data[9], $ticket->getSupplier());
  640.                                             $pSim = $this->importInterventionSearchProduct($em, $data[10], $ticket->getSupplier());
  642.                                             // Inserisco le attività
  643.                                             $activityTypePos = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneBy(array('slug' => 'installato-pos-fabrick-flex'));
  644.                                             $activityTypeSim = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneBy(array('slug' => 'installato-accessorio-fabrick-flex'));
  645.                                             $this->importInterventionActivity($em, $ticket, $intervention, $activityTypePos, false, null, $pPos, $warehouse, $datetime);
  646.                                             $this->importInterventionActivity($em, $ticket, $intervention, $activityTypeSim, false, null, $pSim, $warehouse, $datetime);
  647.                                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $ticketStatusClosed->getValue());
  648.                                             $ticket->setStatus($ticketStatusClosed);
  649.                                             $ticket->setWaybill($data[11]);
  650.                                             $ticket->setDatetimeEnd(new \Datetime());
  651.                                             $em->flush();
  652.                                             $countClosed++;
  653.                                         }
  654.                                         break;
  655.                                     default: break;
  656.                                 }
  657.                             }
  658.                             $row++;
  659.                         }
  660.                         fclose($handle);
  661.                     }
  663.                     $em->flush();
  664.                     $this->addFlash('notice_success', 'Sono stati inseriti '.$countClosed.' interventi e sono stati ignorati '.$countIgnored.' interventi perché sono cancellati/errati/chiusi!');
  665.                     return $this->redirectToRoute('user_ticket_list');
  666.                 }
  667.             }
  669.             // CHIUSURE PORTALE
  670.             $statusClosedPortal = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal'));
  671.             $ticketClosures = new ImportTicketClosures();
  672.             $formClosures = $formFactory->createNamed("form_import_ticket_closures", ImportTicketClosuresType::class, $ticketClosures);
  673.             $formClosures->handleRequest($request);
  675.             if($formClosures->isSubmitted()){
  676.                 
  677.                 $valid = true;
  678.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formClosures->get('separator'));
  679.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formClosures->get('file')->getData()->getPathName(), $formClosures->get('separator')->getData(), $formClosures->get('separator'));
  680.                 if($valid) $valid = ValidationService::validateFile($validator, $formClosures->get('path'), true, $formClosures->get('file')->getData(), '10', array('csv', 'txt'));
  681.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formClosures);
  683.                 if($valid && $formClosures->isValid()){
  685.                     $row = 0;
  686.                     $counterNotUpdated = 0;
  687.                     $counterClosed = 0;
  688.                     $counterAlreadyClosed = 0;
  690.                     if(($handle = fopen($formClosures->get('file')->getData(), "r")) !== FALSE) {
  691.                         while(($data = fgetcsv($handle, 2000, $formClosures->get('separator')->getData())) !== FALSE) {
  692.                             $data = array_map("utf8_encode", $data);
  693.                             if($row > 0){
  694.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  695.                                 if($ticket != null){
  696.                                     $ticket->setClosedOnPortal(true);
  697.                                     switch($ticket->getStatus()->getSlug()){
  698.                                         case 'closed': 
  699.                                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusClosedPortal->getValue());
  700.                                             $ticket->setStatus($statusClosedPortal); 
  701.                                             $counterClosed++; 
  702.                                             break;
  703.                                         case 'closed_portal': $counterAlreadyClosed++; break;
  704.                                         default: $counterNotUpdated++; break;
  705.                                     }
  706.                                 }
  707.                             }
  708.                             $row++;
  709.                         }
  710.                         fclose($handle);
  711.                     }
  712.                     $em->flush();
  714.                     $this->addFlash('notice_success', 'Ticket chiusi: '.$counterClosed.'<br>Ticket già chiusi: '.$counterAlreadyClosed.'<br>Ticket stato non aggiornato: '.$counterNotUpdated);
  715.                     return $this->redirectToRoute('user_ticket_list');
  716.                 }
  717.             }
  719.             // ANNULLA TICKET
  720.             $statusCanceled = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'canceled'));
  721.             $ticketCancels = new ImportTicketCancels();
  722.             $formCancels = $formFactory->createNamed("form_import_ticket_cancels", ImportTicketCancelsType::class, $ticketCancels);
  723.             $formCancels->handleRequest($request);
  725.             if($formCancels->isSubmitted()){
  726.                 
  727.                 $valid = true;
  728.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formCancels->get('separator'));
  729.                 if($valid) $valid = ValidationService::validateCsvDelimiter($formCancels->get('file')->getData()->getPathName(), $formCancels->get('separator')->getData(), $formCancels->get('separator'));
  730.                 if($valid) $valid = ValidationService::validateFile($validator, $formCancels->get('path'), true, $formCancels->get('file')->getData(), '10', array('csv', 'txt'));
  731.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formCancels);
  733.                 if($valid && $formCancels->isValid()){
  735.                     $row = 0;
  736.                     if(($handle = fopen($formCancels->get('file')->getData(), "r")) !== FALSE) {
  737.                         while(($data = fgetcsv($handle, 2000, $formCancels->get('separator')->getData())) !== FALSE) {
  738.                             $data = array_map("utf8_encode", $data);
  739.                             if($row > 0){
  740.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  741.                                 if($ticket != null){
  742.                                     TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusCanceled->getValue());
  743.                                     $ticket->setStatus($statusCanceled);
  744.                                 }
  745.                             }
  746.                             $row++;
  747.                         }
  748.                         fclose($handle);
  749.                     }
  750.                     $em->flush();
  752.                     $this->addFlash('notice_success', 'Ticket annullati!');
  753.                     return $this->redirectToRoute('user_ticket_list');
  754.                 }
  755.             }
  757.             // SOSPENDI TICKET
  758.             $statusSuspended = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  759.             $interventionOutcomeTypeSuspended = $em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => 'suspended'));
  761.             $ticketsSuspend = new ImportTicketsSuspend();
  762.             $formSuspend = $formFactory->createNamed("form_import_tickets_suspend", ImportTicketsSuspendType::class, $ticketsSuspend, array('typeSlug' => 'suspended'));
  763.             $formSuspend->handleRequest($request);
  765.             if($formSuspend->isSubmitted()){
  766.                 
  767.                 $today = new \Datetime();
  768.                 $valid = true;
  769.                 [$valid, $interventionOutcome] = FormValidatorService::validateIntervention($em, $validator, $formSuspend, 'suspended');
  770.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formSuspend);
  771.                 
  772.                 if($valid && $formSuspend->isValid()){
  773.                     $row = 0;
  774.                     if(($handle = fopen($formSuspend->get('file')->getData(), "r")) !== FALSE) {
  775.                         while(($data = fgetcsv($handle, 2000, $formSuspend->get('separator')->getData())) !== FALSE) {
  776.                             $data = array_map("utf8_encode", $data);
  777.                             if($row > 0){
  778.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  779.                                 if($ticket != null){
  781.                                     $intervention = new Intervention();
  782.                                     $intervention->setTicket($ticket);
  783.                                     $intervention->setDatetime(new \Datetime());
  784.                                     $intervention->setOutcomeType($interventionOutcomeTypeSuspended);
  785.                                     $intervention->setOutcome($interventionOutcome);
  786.                                     $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  787.                                     $intervention->setBillable(false);
  788.                                     $intervention->setMotivation($formSuspend->get("motivation")->getData());
  789.                                     $intervention->setOperator($this->getUser());
  790.                                     if($interventionOutcome->isReferentRequired()) $intervention->setReferent($formSuspend->get("referent")->getData());
  791.                                     if($interventionOutcome->isPhoneRequired()) $intervention->setPhone($formSuspend->get("phone")->getData());
  792.                                     if($interventionOutcome->isPhotoRequired()) {
  793.                                         $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  794.                                         MediaService::uploadImage($fs, $formSuspend->get('file')->getData(), null, $uploadDir, $intervention, 'photo', 100, 1000, 200, true);
  795.                                     }
  796.                                     $em->persist($intervention);
  797.                     
  798.                                     $ticketSuspension = new TicketSuspension();
  799.                                     $ticketSuspension->setTicket($ticket);
  800.                                     $ticketSuspension->setIntervention($intervention);
  801.                                     $ticketSuspension->setDatetimeFrom(date_create_from_format("d-m-Y H:i", $formSuspend->get('dateFrom')->getData()->format('d-m-Y').' '.$formSuspend->get('timeFromHour')->getData().':'.$formSuspend->get('timeFromMinute')->getData()));
  802.                                     if($formSuspend->get('dateTo')->getData() != null && $formSuspend->get('timeToHour')->getData() != null && $formSuspend->get('timeToMinute')->getData() != null){
  803.                                         $ticketSuspension->setDatetimeTo(date_create_from_format("d-m-Y H:i", $formSuspend->get('dateTo')->getData()->format('d-m-Y').' '.$formSuspend->get('timeToHour')->getData().':'.$formSuspend->get('timeToMinute')->getData()));
  804.                                     }
  805.                                     $ticketSuspension->setApproved(true);
  806.                                     $ticketSuspension->setManaged(true);
  807.                                     $ticketSuspension->setRefuseMotivation(null);
  808.                                     $em->persist($ticketSuspension);
  809.                     
  810.                                     $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  811.                                     if($settingUnlockSameTech->getValue() != 1){
  812.                                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), null);
  813.                                         $ticket->setTechnician(null);
  814.                                     }
  815.                                     TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusSuspended->getValue());
  816.                                     $ticket->setStatus($statusSuspended);
  817.                                     $em->flush();
  818.                                 }
  819.                             }
  820.                             $row++;
  821.                         }
  822.                         fclose($handle);
  823.                     }
  824.                     $em->flush();
  826.                     $this->addFlash('notice_success', 'Ticket sospesi!');
  827.                     return $this->redirectToRoute('user_ticket_list');
  828.                 }
  829.             }
  831.             // SBLOCCA SOSPENSIONE TICKET
  832.             $ticketsSusUnlock = new ImportTicketsSusUnlock();
  833.             $formSusUnlock = $formFactory->createNamed("form_import_tickets_sus_unlock", ImportTicketsSusUnlockType::class, $ticketsSusUnlock);
  834.             $formSusUnlock->handleRequest($request);
  836.             if($formSusUnlock->isSubmitted()){
  837.                 
  838.                 $valid = true;
  839.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('unlockCausal'));
  840.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('date'));
  841.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('hour'));
  842.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('minute'));
  843.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formSusUnlock);
  845.                 if($valid && $formSusUnlock->isValid()){
  846.                     $row = 0;
  847.                     if(($handle = fopen($formSusUnlock->get('file')->getData(), "r")) !== FALSE) {
  848.                         while(($data = fgetcsv($handle, 2000, $formSusUnlock->get('separator')->getData())) !== FALSE) {
  849.                             $data = array_map("utf8_encode", $data);
  850.                             if($row > 0){
  851.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  852.                                 if($ticket != null){
  853.                                     $datetimeTo = date_create_from_format('d-m-Y H:i', $formSusUnlock->get('date')->getData()->format('d-m-Y').' '.$formSusUnlock->get('hour')->getData().':'.$formSusUnlock->get('minute')->getData());
  854.                                     $unlockCausal = $formSusUnlock->get('unlockCausal')->getData();
  855.                                     $ticketSuspension = $ticket->getActualSuspension();
  856.                                     $ticketSuspension->unlock($em, $this->getUser(), $unlockCausal, $datetimeTo);
  857.                                 }
  858.                             }
  859.                             $row++;
  860.                         }
  861.                         fclose($handle);
  862.                     }
  863.                     $em->flush();
  865.                     $this->addFlash('notice_success', 'Sospensioni sbloccate!');
  866.                     return $this->redirectToRoute('user_ticket_list');
  867.                 }
  868.             }
  870.             return $this->render('role/user/ticket/import.html.twig', array(
  871.                 'formTicket' => $formTicket->createView(),
  872.                 'formIntervention' => $formIntervention->createView(),
  873.                 'formClosures' => $formClosures->createView(),
  874.                 'formCancels' => $formCancels->createView(),
  875.                 'formSuspend' => $formSuspend->createView(),
  876.                 'formSusUnlock' => $formSusUnlock->createView()
  877.             ));
  878.         }
  879.     //
  881.     /**
  882.      * @Route("/", name="user_tickets")
  883.      * @Security("is_granted('view', 'ticket')")
  884.      */
  885.     public function userTickets(Request $request)
  886.     {    
  887.         return $this->render('role/user/ticket/index.html.twig');
  888.     }
  890.     /**
  891.      * @Route("/ricerca", name="user_ticket_search")
  892.      * @Security("is_granted('view', 'ticket')")
  893.      */
  894.     public function userTicketSearch(Request $request, PaginatorInterface $paginator)
  895.     {    
  896.         $em = $this->mr->getManager('slave');
  897.         $suppliers = $em->getRepository("App\Entity\Slave\Supplier")->findAllActiveOrdered();
  898.         $operationGroups = $em->getRepository("App\Entity\Slave\OperationGroup")->findAllOrdered();
  899.         $ticketStatuses = $em->getRepository('App\Entity\Slave\TicketStatus')->findAll();
  900.         $settingProcessedActive = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_processed_active'));
  902.         if($this->getUser()->getAccountTypology() == 'technician'){
  903.             $filters = FilterService::ticket3Filter($request);
  904.             $ticketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findByTechnicianFiltered(true, $filters, $this->getUser()->getId());
  905.             $tickets = $paginator->paginate($ticketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  906.         }
  907.         else{
  908.             $filters = FilterService::ticket2Filter($request);
  909.             $ticketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findFiltered(true, $filters);
  910.             $tickets = $paginator->paginate($ticketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  911.         }
  912.         
  913.         return $this->render('role/user/ticket/search.html.twig', array(
  914.             'tickets' => $tickets,
  915.             'suppliers' => $suppliers,
  916.             'operations' => $operationGroups,
  917.             'filters' => $filters,
  918.             'settingProcessedActive' => $settingProcessedActive->getValue(),
  919.             'ticketStatuses' => $ticketStatuses
  920.         ));
  921.     }
  922.     
  923.     /**
  924.      * @Route("/ricerca/esporta-csv", name="user_ticket_search_filter_export")
  925.      * @Security("is_granted('view', 'ticket')")
  926.      */
  927.     public function userTicketSearchFilterExport(Request $request)
  928.     {    
  929.         $em = $this->mr->getManager('slave');
  930.         $emMaster = $this->mr->getManager('master');
  931.         $session = $request->getSession();
  932.         $filters = $session->get('user_ticket_search_filters');
  934.         if($this->getUser()->getAccountTypology() == 'technician')
  935.             $tickets = $em->getRepository("App\Entity\Slave\Ticket")->findByTechnicianFiltered(false, $filters, $this->getUser()->getId());
  936.         else
  937.             $tickets = $em->getRepository("App\Entity\Slave\Ticket")->findFiltered(false, $filters);
  939.         $response = new StreamedResponse();
  940.         $response->setCallback(function() use($emMaster, $tickets) {
  941.             $handle = fopen('php://output', 'w+');
  942.             fputcsv($handle, array('Stato','Numero','Termid','Cliente','Operazione','Fornitore','Tariffa','Provincia','Tecnico','Data/Ora ricezione','Data/Ora chiusura','Data/Ora scadenza'), ";", '"', "\\");
  944.             foreach($tickets as $t){
  945.                 $status = null;
  946.                 $number = null;
  947.                 $termid = null;
  948.                 $client = null;
  949.                 $operation = null;
  950.                 $supplier = null;
  951.                 $tariff = null;
  952.                 $province = null;
  953.                 $technician = null;
  954.                 $datetimeStart = null;
  955.                 $datetimeEnd = null;
  956.                 $datetimeExpiration = null;
  957.                 if($t->getStatus() != null) $status = $t->getStatus()->getValue();
  958.                 if($t->getNumber() != null) $number = $t->getNumber();
  959.                 if($t->getTermid() != null) $termid = $t->getTermid()->getCode();
  960.                 if($t->getClient() != null) $client = $t->getClient()->__toString();
  961.                 if($t->getOperation() != null) $operation = $t->getOperation()->__toString();
  962.                 if($t->getOperationTariffAmount() != null) $tariff = $t->getOperationTariffAmount()->getValue();
  963.                 if($t->getSupplier() != null) $supplier = $t->getSupplier()->__toString();
  964.                 if($t->getIdProvince() != null) $province = $emMaster->getRepository("App\Entity\Master\Province")->findOneById($t->getIdProvince())->getSign();
  965.                 if($t->getTechnician() != null) $technician = $t->getTechnician()->__toString();
  966.                 if($t->getDatetimeStart() != null) $datetimeStart = $t->getDatetimeStart()->format('d-m-Y H:i');
  967.                 if($t->getDatetimeEnd() != null) $datetimeEnd = $t->getDatetimeEnd()->format('d-m-Y H:i');
  968.                 if($t->getDatetimeExpiration() != null) $datetimeExpiration = $t->getDatetimeExpiration()->format('d-m-Y H:i');
  970.                 fputcsv($handle, array($status, $number, $termid, $client, $operation, $supplier, $tariff, $province, $technician, $datetimeStart, $datetimeEnd, $datetimeExpiration), ";", '"', "\\");
  971.             }
  973.             fclose($handle);
  974.         });
  975.         
  976.         $response->setStatusCode(200);
  977.         $dispositionHeader = $response->headers->makeDisposition(ResponseHeaderBag::DISPOSITION_ATTACHMENT, 'Ticket filtrati.csv');
  978.         $response->headers->set('Content-Type', 'text/csv; charset=ISO-8859-15');
  979.         $response->headers->set('Content-Disposition', $dispositionHeader);
  980.         return $response;
  981.     }
  983.     /**
  984.      * @Route("/lista-tab", name="user_ticket_list_tab")
  985.      * @Security("is_granted('view', 'ticket')")
  986.      */
  987.     public function userTicketListTab(Request $request)
  988.     {    
  989.         $request->getSession()->set('user_ticket_list_tab', $request->request->get('ticketTabOpen'));
  990.         $request->getSession()->set('tab_operation_group', $request->request->get('ticketOperationGroup'));
  991.         $request->getSession()->set('tab_technician', $request->request->get('ticketTechnician'));
  992.         return $this->redirectToRoute('user_ticket_list');
  993.     }
  994.     
  995.     /**
  996.      * @Route("/lista", name="user_ticket_list")
  997.      * @Security("is_granted('view', 'ticket')")
  998.      */
  999.     public function userTicketList(Request $request, PaginatorInterface $paginator, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs)
  1000.     {    
  1001.         $em = $this->mr->getManager('slave');
  1002.         $emMaster = $this->mr->getManager('master');
  1003.         $session = $request->getSession();
  1004.         $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  1005.         $settingBackOffice = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_backoffice_manage'));
  1006.         $settingProcessedActive = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_processed_active'));
  1007.         $suppliers = $em->getRepository("App\Entity\Slave\Supplier")->findAllActiveOrdered();
  1008.         $operationGroups = $em->getRepository("App\Entity\Slave\OperationGroup")->findAllOrdered();
  1010.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  1011.             # Agenzia
  1012.             $filters = FilterService::ticketFilter($request);
  1013.             if($session->get('tab_operation_group') != null){
  1014.                 $filters['operation'] = $session->get('tab_operation_group');
  1015.             }
  1016.             if($session->get('tab_technician') != null){
  1017.                 $filters['technician'] = $session->get('tab_technician');
  1018.             }
  1019.             
  1020.             $errorTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsErrorFiltered(true, $filters);
  1021.             $errorTickets = $paginator->paginate($errorTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1023.             $toAssignTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'to_assign', $filters);
  1024.             $toAssignTickets = $paginator->paginate($toAssignTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1025.             
  1026.             $assignedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'assigned', $filters);
  1027.             $assignedTickets = $paginator->paginate($assignedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1028.             
  1029.             $takenChargeTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'taken_charge', $filters);
  1030.             $takenChargeTickets = $paginator->paginate($takenChargeTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1031.             
  1032.             $suspensionRequestTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'suspension_request', $filters);
  1033.             $suspensionRequestTickets = $paginator->paginate($suspensionRequestTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1035.             $suspendedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'suspended', $filters);
  1036.             $suspendedTickets = $paginator->paginate($suspendedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1037.             
  1038.             $closedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'closed', $filters);
  1039.             $closedTickets = $paginator->paginate($closedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1040.             
  1041.             $closedPortalTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'closed_portal', $filters);
  1042.             $closedPortalTickets = $paginator->paginate($closedPortalTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1043.             
  1044.             $canceledTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'canceled', $filters);
  1045.             $canceledTickets = $paginator->paginate($canceledTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1046.             
  1047.             $wrongTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'wrong', $filters);
  1048.             $wrongTickets = $paginator->paginate($wrongTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1050.             // Assegna ticket
  1051.             $ticketsError = "Ticket assegnati! Ticket non spostati perché hanno un intervento in corso: ";
  1052.             $error = false;
  1053.             $first = true;
  1054.             $assignTechnician = new AssignTechnician();
  1055.             $formAssignTechnician = $formFactory->createNamed("form_assign_technician", AssignTechnicianType::class, $assignTechnician);
  1056.             $formAssignTechnician->handleRequest($request);
  1058.             if($formAssignTechnician->isSubmitted()){
  1059.                 
  1060.                 $valid = ValidationService::validateNotBlank($validator, $formAssignTechnician->get("technician"));
  1062.                 if($valid && $formAssignTechnician->isValid()){
  1064.                     $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  1065.                     $ids = $request->request->get('ids');
  1066.                     $ticketIds = explode(',', $ids);
  1067.                     foreach($ticketIds as $ticketId){
  1069.                         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  1070.                         $interventionId = null;
  1071.                         foreach($ticket->getInterventions() as $int){
  1072.                             if($int->getOutcome() == null){
  1073.                                 $interventionId = $int->getId();
  1074.                                 break;
  1075.                             }
  1076.                         }
  1078.                         if($interventionId == null){
  1079.                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), $formAssignTechnician->get("technician")->getData());
  1080.                             $ticket->setTechnician($formAssignTechnician->get("technician")->getData());
  1081.                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusAssigned->getValue());
  1082.                             $ticket->setStatus($statusAssigned);
  1083.                         }
  1084.                         else{
  1085.                             $error = true;
  1086.                             if($first) $first = false; else $ticketsError .= ', ';
  1087.                             $ticketsError .= $ticket->getNumber();
  1088.                         }
  1089.                     }
  1090.                     $em->flush();
  1092.                     if(!$error)
  1093.                         $this->addFlash('notice_success', "Tecnico assegnato ai ticket!");
  1094.                     else
  1095.                         $this->addFlash('notice_success', $ticketsError);
  1096.                     return $this->redirectToRoute('user_ticket_list');
  1097.                 }
  1098.             }
  1099.             
  1100.             $intervention = new Intervention();
  1101.             $formSuspension = $formFactory->createNamed("form_suspension", InterventionType::class, $intervention, array('typeSlug' => 'suspended'));
  1102.             $formSuspension->handleRequest($request);
  1103.     
  1104.             if($formSuspension->isSubmitted()){
  1105.     
  1106.                 $ids = $request->request->get('ids');
  1107.                 [$valid, $interventionOutcome] = FormValidatorService::validateIntervention($em, $validator, $formSuspension, 'suspended');
  1108.     
  1109.                 if($valid && $formSuspension->isValid()){
  1111.                     $ticketIds = explode(',', $ids);
  1112.                     $today = new \Datetime();
  1114.                     foreach($ticketIds as $ticketId){
  1115.                         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  1116.                     
  1117.                         $intervention = new Intervention();
  1118.                         $intervention->setTicket($ticket);
  1119.                         $intervention->setDatetime(new \Datetime());
  1120.                         $intervention->setMotivation($formSuspension->get("motivation")->getData());
  1121.                         $intervention->setOutcomeType($em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBySlug('suspended'));
  1122.                         $intervention->setOutcome($interventionOutcome);
  1123.                         $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  1124.                         $intervention->setBillable(false);
  1125.                         $intervention->setOperator($this->getUser());
  1126.                         if($interventionOutcome->isReferentRequired()) $intervention->setReferent($formSuspension->get("referent")->getData());
  1127.                         if($interventionOutcome->isPhoneRequired()) $intervention->setPhone($formSuspension->get("phone")->getData());
  1128.                         if($interventionOutcome->isPhotoRequired()) {
  1129.                             $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  1130.                             MediaService::uploadImage($fs, $formSuspension->get('file')->getData(), null, $uploadDir, $intervention, 'photo', 100, 1000, 200, true);
  1131.                         }
  1132.                         $em->persist($intervention);
  1133.         
  1134.                         // Inserisco la sospensione del ticket
  1135.                         $suspension = new TicketSuspension();
  1136.                         $suspension->setTicket($ticket);
  1137.                         $suspension->setIntervention($intervention);
  1138.                         $suspension->setDatetimeFrom(date_create_from_format("d-m-Y H:i", $formSuspension->get('dateFrom')->getData()->format('d-m-Y').' '.$formSuspension->get('timeFromHour')->getData().':'.$formSuspension->get('timeFromMinute')->getData()));
  1139.                         if($formSuspension->get('dateTo')->getData() != null && $formSuspension->get('timeToHour')->getData() != null && $formSuspension->get('timeToMinute')->getData() != null){
  1140.                             $suspension->setDatetimeTo(date_create_from_format("d-m-Y H:i", $formSuspension->get('dateTo')->getData()->format('d-m-Y').' '.$formSuspension->get('timeToHour')->getData().':'.$formSuspension->get('timeToMinute')->getData()));
  1141.                         }
  1142.                         $suspension->setApproved(true);
  1143.                         $suspension->setManaged(true);
  1144.                         $em->persist($suspension);
  1146.                         $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  1147.                         if($settingUnlockSameTech->getValue() != 1){
  1148.                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), null);
  1149.                             $ticket->setTechnician(null);
  1150.                         }
  1151.                         $statusSuspended = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  1152.                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusSuspended->getValue());
  1153.                         $ticket->setStatus($statusSuspended);
  1154.     
  1155.                         $em->flush();
  1156.                     }
  1157.                     
  1158.                     $this->addFlash('notice_success', 'Ticket sospesi');
  1159.                     return $this->redirectToRoute('user_ticket_list');
  1160.                 }
  1161.                 else{
  1162.                     $session->set('openSuspensionModal', true);
  1163.                     $session->set('openSuspensionModalIds', $ids);
  1164.                 }
  1165.             }
  1167.             return $this->render('role/user/ticket/list.html.twig', array(
  1168.                 'cities' => $cities,
  1169.                 'settingBackOffice' => $settingBackOffice->getValue(),
  1170.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  1171.                 'errorTickets' => $errorTickets,
  1172.                 'toAssignTickets' => $toAssignTickets,
  1173.                 'assignedTickets' => $assignedTickets,
  1174.                 'takenChargeTickets' => $takenChargeTickets,
  1175.                 'suspensionRequestTickets' => $suspensionRequestTickets,
  1176.                 'suspendedTickets' => $suspendedTickets,
  1177.                 'closedTickets' => $closedTickets,
  1178.                 'closedPortalTickets' => $closedPortalTickets,
  1179.                 'canceledTickets' => $canceledTickets,
  1180.                 'wrongTickets' => $wrongTickets,
  1181.                 'suppliers' => $suppliers,
  1182.                 'operations' => $operationGroups,
  1183.                 'filters' => $filters,
  1184.                 'formAssignTechnician' => $formAssignTechnician->createView(),
  1185.                 'formSuspension' => $formSuspension->createView()
  1186.             ));
  1187.         }
  1189.         if($this->getUser()->getAccountTypology() == 'technician'){
  1190.             $fs = new Filesystem();
  1191.             # Tecnico
  1192.             $settingTechUnlockSuspension = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_by_technician'));
  1193.             $filters = FilterService::ticketTechnicianFilter($request);
  1194.             if($session->get('tab_operation_group') != null){
  1195.                 $filters['all'] = $session->get('tab_operation_group');
  1196.             }
  1197.             if($session->get('numberOrTermid') != null){
  1198.                 $filters['all'] = $session->get('numberOrTermid');
  1199.                 $session->remove('numberOrTermid');
  1200.             }
  1202.             $assignedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'assigned', $filters);
  1203.             $assignedTickets = $paginator->paginate($assignedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1204.             
  1205.             $takenChargeTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'taken_charge', $filters);
  1206.             $takenChargeTickets = $paginator->paginate($takenChargeTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1207.             
  1208.             $suspensionRequestTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'suspension_request', $filters);
  1209.             $suspensionRequestTickets = $paginator->paginate($suspensionRequestTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1211.             $suspendedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'suspended', $filters);
  1212.             $suspendedTickets = $paginator->paginate($suspendedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1213.             
  1214.             $closedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'closed', $filters);
  1215.             $closedTickets = $paginator->paginate($closedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1216.             
  1217.             $closedPortalTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'closed_portal', $filters);
  1218.             $closedPortalTickets = $paginator->paginate($closedPortalTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1219.             
  1220.             $canceledTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'canceled', $filters);
  1221.             $canceledTickets = $paginator->paginate($canceledTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1222.             
  1223.             return $this->render('role/user/ticket/list.html.twig', array(
  1224.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  1225.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  1226.                 'assignedTickets' => $assignedTickets,
  1227.                 'takenChargeTickets' => $takenChargeTickets,
  1228.                 'suspensionRequestTickets' => $suspensionRequestTickets,
  1229.                 'suspendedTickets' => $suspendedTickets,
  1230.                 'closedTickets' => $closedTickets,
  1231.                 'closedPortalTickets' => $closedPortalTickets,
  1232.                 'canceledTickets' => $canceledTickets,
  1233.                 'suppliers' => $suppliers,
  1234.                 'operations' => $operationGroups,
  1235.                 'filters' => $filters
  1236.             ));
  1237.         }    
  1238.     }
  1239.     
  1240.     // AZIONI LISTA
  1241.         // MULTIPLE
  1242.             /**
  1243.              * @Route("/selezione-multipla-azione", name="user_ticket_multiple_select_action")
  1244.              * @Security("is_granted('edit', 'ticket')")
  1245.              */
  1246.             public function userTicketMultipleSelectAction(Request $request, MailerInterface $mailer)
  1247.             {    
  1248.                 $em = $this->mr->getManager('slave');
  1249.                 $session = $request->getSession();
  1250.                 $tab = $request->request->get('tab');
  1251.                 $action = $request->request->get('action');
  1252.                 $ids = $request->request->get('ids');
  1253.                 $causal = $request->request->get('causal');
  1255.                 $session->set('ticketsIds', $ids);
  1256.                 $session->set('ticketsAction', $action);
  1258.                 $valid = true;
  1259.                 switch($action){
  1260.                     case 'suspend_end': 
  1261.                         if($causal == null || $causal == ''){
  1262.                             $valid = false;
  1263.                             $session->set('ticketsError', 'causal');
  1264.                         }
  1265.                         break;
  1266.                     default: break;
  1267.                 }
  1269.                 if($valid){
  1270.                     $tickets = array();
  1271.                     $ticketsIds = explode(',', $ids);
  1272.                     foreach($ticketsIds as $id){
  1273.                         $t = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($id);
  1274.                         array_push($tickets, $t);
  1275.                     }
  1277.                     switch($action){
  1278.                         case 'wrong':
  1279.                             $wrongStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('wrong');
  1280.                             foreach($tickets as $ticket){
  1281.                                 $ticket->setSystemError(false);
  1282.                                 $ticket->setSystemErrorSlug(null);
  1283.                                 $ticket->setSystemErrorDetails(null);
  1284.                                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $wrongStatus->getValue());
  1285.                                 $ticket->setStatus($wrongStatus);
  1286.                             }
  1287.                             $em->flush();
  1288.                             $this->addFlash('notice_success', 'Ticket spostati in errati!');
  1289.                             break;
  1290.                         case 'print': 
  1291.                             return $this->redirectToRoute('user_ticket_reports_print');
  1292.                             break;
  1293.                         case 'suspend_end':
  1294.                             foreach($tickets as $ticket){
  1295.                                 $ticketSuspension = $ticket->getActualSuspension();
  1296.                                 $ticketSuspension->unlock($em, $this->getUser(), $causal, new \Datetime());
  1297.                             }
  1298.                             $em->flush();
  1299.                             $this->addFlash('notice_success', 'Sospensioni sbloccate!');
  1300.                             break;
  1301.                         case 'approve':
  1302.                             $suspendedStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  1303.                             foreach($tickets as $ticket){
  1304.                                 $ticketSuspension = $ticket->getActualSuspension();
  1305.                                 $ticketSuspension->setApproved(true);
  1306.                                 $ticketSuspension->setManaged(true);
  1307.                     
  1308.                                 $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  1309.                                 if($settingUnlockSameTech->getValue() != 1){
  1310.                                     TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), null);
  1311.                                     $ticket->setTechnician(null);
  1312.                                 }
  1313.                                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $suspendedStatus->getValue());
  1314.                                 $ticket->setStatus($suspendedStatus);
  1315.                             }
  1317.                             // TODO inviare una email con l'elenco delle sospensioni approvate per ogni tecnico
  1319.                             $em->flush();
  1320.                             $this->addFlash('notice_success', 'Sospensioni approvate!');
  1321.                             break;
  1322.                         case 'closed_portal':
  1323.                             $closedPortalStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal'));
  1324.                             foreach($tickets as $ticket){
  1325.                                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $closedPortalStatus->getValue());
  1326.                                 $ticket->setStatus($closedPortalStatus);
  1327.                                 $ticket->setClosedOnPortal(1);
  1328.                             }
  1329.                             $em->flush();
  1330.                             $this->addFlash('notice_success', 'Ticket chiusi su portal fornitore!');
  1331.                             break;
  1332.                         case 'cancel': 
  1333.                             $canceledStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'canceled'));
  1334.                             foreach($tickets as $ticket){
  1335.                                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $canceledStatus->getValue());
  1336.                                 $ticket->setStatus($canceledStatus);
  1337.                             }
  1339.                             // TODO inviare una email con l'elenco dei ticket annullati per ogni tecnico
  1341.                             $em->flush();
  1342.                             $this->addFlash('notice_success', 'Ticket annullati!');
  1343.                             break;
  1344.                         case 'delete': 
  1345.                             $countDeleted = 0;
  1346.                             $countIgnored = 0;
  1347.                             foreach($tickets as $ticket){
  1348.                                 if($ticket->canDelete('all')){
  1349.                                     $this->deleteTicketAndConnectedValues($em, $ticket);
  1350.                                     $countDeleted++;
  1351.                                 }
  1352.                                 else
  1353.                                     $countIgnored++;
  1354.                             }
  1355.                             $em->flush();
  1356.                             $this->addFlash('notice_success', 'Rimossi '.$countDeleted.' ticket e ignorati '.$countIgnored.' ticket non eliminabili!');
  1357.                             break;
  1358.                         case 'urge':
  1359.                             $now = new \Datetime();
  1360.                             $settingSunday = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'script_sunday_active'));
  1361.                             $techniciansIds = array();
  1362.                             $users = array();
  1363.                             foreach($tickets as $ticket){
  1364.                                 if(!in_array($ticket->getTechnician()->getId(), $techniciansIds))
  1365.                                     array_push($techniciansIds, $ticket->getTechnician()->getId());
  1366.                             }
  1367.                             if($settingSunday->getValue() == 1 || ($settingSunday->getValue() == 0 && $today->format('N') != 7)){
  1368.                                 foreach($techniciansIds as $tId){
  1369.                                     $tmp = array();
  1370.                                     $tmp2 = array();
  1371.                                     $technician = $em->getRepository('App\Entity\Slave\User')->findOneById($tId);
  1373.                                     if(!$technician->isInHolidayAtDate($now)){
  1374.                                         foreach($tickets as $ticket){
  1375.                                             if($ticket->getTechnician()->getId() == $technician->getId())
  1376.                                                 array_push($tmp2, $ticket);
  1377.                                         }
  1378.                                     }
  1380.                                     array_push($tmp, $technician, $tmp2);
  1381.                                     array_push($users, $tmp);
  1382.                                 }
  1383.                                 
  1384.                                 foreach($users as $u){
  1385.                                     $message = (new TemplatedEmail())
  1386.                                         ->subject($this->params->get('subject_ticket_urge'))
  1387.                                         ->from($this->params->get('email_noreply'))
  1388.                                         ->to($u[0]->getEmail())
  1389.                                         ->htmlTemplate('email/technician_urge_tickets.html.twig')
  1390.                                         ->context(['user' => $u[0], 'tickets' => $u[1]]);
  1391.                                     $mailer->send($message);
  1392.                                 }
  1394.                                 $this->addFlash('notice_success', 'Email di notifica urgenza inviate!');
  1395.                             }
  1396.                             else{
  1397.                                 $this->addFlash('notice_warning', 'Notifiche disabilitate la Domenica! Attivale dalle impostazioni');
  1398.                             }
  1399.                             break;
  1400.                         default: break;
  1401.                     }
  1402.                 }
  1403.                 return $this->redirectToRoute('user_ticket_list');
  1404.             }
  1406.             /**
  1407.              * @Route("/verbali-stampa", name="user_ticket_reports_print")
  1408.              * @Security("is_granted('view', 'ticket')")
  1409.              */
  1410.             public function userTicketReportsPrint(Request $request)
  1411.             {    
  1412.                 $em = $this->mr->getManager('slave');
  1413.                 $session = $request->getSession();
  1414.                 $matrixTickets = array();
  1415.                 $ticketsIds = explode(',', $session->get('ticketsIds'));
  1416.                 foreach($ticketsIds as $id){
  1417.                     $t = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($id);
  1418.                     $jsonReportValues = array();
  1419.                     $tmp = array();
  1420.                     if($t->getJsonReport() != '[]'){
  1421.                         $matrix = json_decode($t->getJsonReport(), true);
  1422.                         foreach($matrix as $array)
  1423.                             foreach($array as $a){
  1424.                                 $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($t->getSupplier()->getId(), array_keys($array)[0], $a);
  1425.                                 $htmlToAdd = '';
  1426.                                 if($tcv != null)
  1427.                                     $htmlToAdd = ' ('.$tcv->getValue().')';
  1428.                                 $jsonReportValues[array_keys($array)[0]] = $a.$htmlToAdd;
  1429.                             }
  1430.                     }
  1431.                     array_push($tmp, $t, $jsonReportValues);
  1432.                     array_push($matrixTickets, $tmp);
  1433.                 }
  1434.                 
  1435.                 return $this->render('role/user/print/report.html.twig', array(
  1436.                     'matrixTickets' => $matrixTickets,
  1437.                     'backRoute' => 'list',
  1438.                     'continueRoute' => 'list'
  1439.                 ));
  1440.             }
  1442.             /**
  1443.              * @Route("/verbali-stampati", name="user_ticket_report_printed")
  1444.              * @Security("is_granted('view', 'ticket')")
  1445.              */
  1446.             public function userTicketReportPrinted(Request $request)
  1447.             {    
  1448.                 $em = $this->mr->getManager('slave');
  1449.                 $session = $request->getSession();
  1450.                 $ticketsIds = explode(',', $session->get('ticketsIds'));
  1451.                 foreach($ticketsIds as $id){
  1452.                     $t = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($id);
  1453.                     $t->setReportPrinted(true);
  1454.                 }
  1455.                 $em->flush();
  1456.                 return $this->redirectToRoute('user_ticket_list');                
  1457.             }
  1458.         //
  1459.         
  1460.         // SINGOLE
  1461.             /**
  1462.              * @Route("/invia-email-prendi-in-carico", name="user_ticket_send_email_take_charge")
  1463.              * @Security("is_granted('edit', 'ticket')")
  1464.              */
  1465.             public function userTicketSendEmailTakeCharge(Request $request, MailerInterface $mailer)
  1466.             {    
  1467.                 $em = $this->mr->getManager('slave');
  1468.                 $emMaster = $this->mr->getManager('master');
  1469.                 $session = $request->getSession();
  1470.                 $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1471.                 $now = new \Datetime();
  1472.                 $users = array();
  1473.                 $technicians = $em->getRepository("App\Entity\Slave\User")->findTechniciansActive();
  1474.                 $settingSunday = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'script_sunday_active'));
  1476.                 if($settingSunday->getValue() == 1 || ($settingSunday->getValue() == 0 && $today->format('N') != 7)){
  1477.                     foreach($technicians as $t){
  1478.                         $onHoliday = false;
  1479.                         foreach($t->getHolidays() as $h){
  1480.                             if($now->format('Ymd') >= $h->getDateFrom()->format('Ymd') && $now->format('Ymd') <= $h->getDateTo()->format('Ymd')){
  1481.                                 $onHoliday = true;
  1482.                                 break;
  1483.                             }
  1484.                         }
  1485.                         if(!$onHoliday){
  1486.                             $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findByUserAndStatus($t->getId(), 'assigned');
  1487.                             if(sizeof($tickets) > 0)
  1488.                                 array_push($users, array($t, $tickets));
  1489.                         }
  1490.                     }
  1491.                     
  1492.                     foreach($users as $u){
  1493.                         $message = (new TemplatedEmail())
  1494.                             ->subject($this->params->get('subject_ticket_take_charge'))
  1495.                             ->from($this->params->get('email_noreply'))
  1496.                             ->to($u[0]->getEmail())
  1497.                             ->htmlTemplate('email/technician_tickets.html.twig')
  1498.                             ->context(['user' => $u[0], 'tickets' => $u[1]]);
  1499.                         $mailer->send($message);
  1500.                     }
  1502.                     $message = (new TemplatedEmail())
  1503.                         ->subject($this->params->get('subject_event_clicked'))
  1504.                         ->from($this->params->get('email_noreply'))
  1505.                         ->to($this->params->get('email_domini'))
  1506.                         ->htmlTemplate('email/event_clicked.html.twig')
  1507.                         ->context(['user' => $this->getUser(), 'company' => $company, 'event' => 'Invia email prendi in carico']);
  1508.                     $mailer->send($message);
  1509.                     
  1510.                     $this->addFlash('notice_success', 'Notifiche email inviate!');
  1511.                 }
  1512.                 else{
  1513.                     $this->addFlash('notice_warning', 'Notifiche disabilitate la Domenica! Attivale dalle impostazioni');
  1514.                 }
  1516.                 return $this->redirect($request->server->get('HTTP_REFERER'));
  1517.             }
  1518.         
  1519.             /**
  1520.              * @Route("/prendi-in-carico", name="user_ticket_take_charge")
  1521.              * @Security("is_granted('edit', 'ticket')")
  1522.              */
  1523.             public function userTicketTakeCharge(Request $request)
  1524.             {    
  1525.                 $em = $this->mr->getManager('slave');
  1526.                 $session = $request->getSession();
  1527.                 $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findByUserAndStatus($this->getUser()->getId(), 'assigned');
  1529.                 $statusTakenCharge = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('taken_charge');
  1530.                 foreach($tickets as $ticket){
  1531.                     TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusTakenCharge->getValue());
  1532.                     $ticket->setStatus($statusTakenCharge);
  1533.                 }
  1534.                 $em->flush();
  1536.                 $this->addFlash('notice_success', 'Stato aggiornato!');
  1537.                 return $this->redirect($request->server->get('HTTP_REFERER'));
  1538.             }
  1539.         //
  1540.     //
  1541.     
  1542.     // AGGIUNGI MANUALMENTE
  1543.         /**
  1544.          * @Route("/nuovo", name="user_ticket_new")
  1545.          * @Security("is_granted('view', 'ticket')")
  1546.          */
  1547.         public function userTicketNew(Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory)
  1548.         {    
  1549.             $em = $this->mr->getManager('slave');
  1550.             $emMaster = $this->mr->getManager('master');
  1551.             $session = $request->getSession();
  1552.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1553.             $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  1554.             $today = new \DateTime();
  1556.             $ticket = new Ticket();
  1557.             $form = $formFactory->createNamed("form_ticket_new", TicketType::class, $ticket);
  1558.             $form->handleRequest($request);
  1560.             if($form->isSubmitted()){
  1562.                 $valid = true;
  1563.                 if($form->get('termid')->getData() == null && $form->get("termidCode")->getData() == null){
  1564.                     $valid = false;
  1565.                     $form->get("termidCode")->addError(new FormError("Campo obbligatorio"));
  1566.                 }
  1567.                 if($valid){
  1568.                     $termidCode = $form->get("termidCode")->getData();
  1569.                     if($form->get('termid')->getData() != null)
  1570.                         $termidCode = $em->getRepository('App\Entity\Slave\Termid')->findOneById($form->get('termid')->getData())->getCode();
  1572.                     $alreadyExist = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($ticket->getNumber(), $termidCode);
  1573.                     if($alreadyExist){
  1574.                         $valid = false;
  1575.                         $form->get("number")->addError(new FormError("Esiste già un ticket con questo numero e con questo termid!"));
  1576.                         $form->get("termidCode")->addError(new FormError("Esiste già un ticket con questo numero e con questo termid!"));
  1577.                     }
  1578.                 }
  1579.                 
  1580.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_date"));
  1581.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_date"));
  1582.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_hour"));
  1583.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_minute"));
  1584.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_date"));
  1585.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_hour"));
  1586.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_minute"));
  1587.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("anomaly"));
  1589.                 if($form->get('cityId')->getData() == null && $form->get("otherCity")->getData() == null){
  1590.                     $valid = false;
  1591.                     $form->get("cityName")->addError(new FormError("Campo obbligatorio"));
  1592.                 }
  1594.                 if($valid && $form->get('client')->getData() == null){
  1595.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientCode"));
  1596.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientName"));
  1597.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientNickname"));
  1598.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientAddress"));
  1599.                     if($form->get('client_cityId')->getData() == null){
  1600.                         $valid = false;
  1601.                         $form->get("client_cityName")->addError(new FormError("Campo obbligatorio"));
  1602.                     }
  1603.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("client_zip"));
  1604.                 }
  1605.                 $valid = true;
  1606.                 $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('zip')->getData());
  1607.                 if($zip == null){
  1608.                     $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneByCode($request->request->get('other_zip'));
  1609.                     if($zip == null){
  1610.                         $form->get('zip')->addError(new FormError('CAP inesistente! Controlla il valore inserito!'));
  1611.                         $valid = false;
  1612.                     }
  1613.                 }
  1614.                 
  1615.                 if($valid && $form->isValid()){
  1616.                     
  1617.                     $jsonReport = '[{"ABI":'.json_encode($form->get('abi')->getData()).'},{"Anomalia":'.json_encode($form->get('anomaly')->getData()).'}]';
  1618.                     $datetimeStart = date_create_from_format('d-m-Y H:i', $form->get('datetimeStart_date')->getData()->format('d-m-Y').' '.$form->get('datetimeStart_hour')->getData().':'.$form->get('datetimeStart_minute')->getData());
  1619.                     $datetimeExpiration = date_create_from_format('d-m-Y H:i', $form->get('datetimeExpiration_date')->getData()->format('d-m-Y').' '.$form->get('datetimeExpiration_hour')->getData().':'.$form->get('datetimeExpiration_minute')->getData());
  1621.                     if($form->get('cityId')->getData() != null)
  1622.                         $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($form->get('cityId')->getData());
  1623.                     
  1624.                     $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('zip')->getData());
  1625.                     $ticket->setZip($zip->getCode());
  1626.                     if($city != null){
  1627.                         $ticket->setIdCity($city->getId());
  1628.                         $ticket->setIdProvince($city->getProvince()->getId());
  1629.                         $ticket->setOtherCity(null);
  1630.                     }
  1631.                     else{
  1632.                         $ticket->setOtherCity($form->get('otherCity')->getData());
  1633.                         $ticket->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1634.                     }
  1635.                     $assignStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('to_assign');
  1636.                     $ticket->setStatus($assignStatus);
  1637.                     $ticket->setDirectoryPath($today->format("Y").'/'.$today->format("m").'/'.md5(uniqid()));
  1638.                     $ticket->setDatetimeImport(new \DateTime());
  1639.                     $ticket->setClosedOnPortal(false);
  1640.                     $ticket->setSystemError(false);
  1641.                     $ticket->setJson('[{}]');
  1642.                     $ticket->setJsonReport($jsonReport);
  1643.                     $ticket->setDatetimeStart($datetimeStart);
  1644.                     $ticket->setDatetimeExpiration($datetimeExpiration);
  1645.                     
  1646.                     // Client
  1647.                     $client = $em->getRepository('App\Entity\Slave\Client')->findOneById($form->get('client')->getData());
  1648.                     if($client == null){
  1649.                         $client = new Client();
  1650.                         $client->setCode($form->get('clientCode')->getData());
  1651.                         $client->setName($form->get('clientName')->getData());
  1652.                         $client->setNickname($form->get('clientNickname')->getData());
  1653.                         $client->setReferent($form->get('clientReferent')->getData());
  1654.                         $client->setFiscalCode($form->get('clientFiscalCode')->getData());
  1655.                         $client->setVat($form->get('clientVat')->getData());
  1656.                         $client->setSdi($form->get('clientSdi')->getData());
  1657.                         $client->setClosures($form->get('clientClosures')->getData());
  1658.                         $client->setOpenings($form->get('clientOpenings')->getData());
  1660.                         $clientCity = $emMaster->getRepository('App\Entity\Master\City')->findOneById($form->get('client_cityId')->getData());
  1661.                         $clientZip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('client_zip')->getData());
  1662.                         $client->setAddress($form->get('address')->getData());
  1663.                         $client->setLocality($form->get('locality')->getData());
  1664.                         $client->setIdCity($clientCity->getId());
  1665.                         $client->setZip($clientZip->getCode());
  1666.                         $client->setIdProvince($clientCity->getProvince()->getId());
  1667.                         $client->setNotes($form->get('clientNotes')->getData());
  1668.                         $client->setDirectoryPath(md5(uniqid()));
  1669.                         $em->persist($client);
  1670.         
  1671.                         $clientPhone = new ClientPhone();
  1672.                         $clientPhone->setClient($client);
  1673.                         $clientPhone->setName('Telefono 1');
  1674.                         $clientPhone->setNumber($form->get('clientPhone')->getData());
  1675.                         $em->persist($clientPhone);
  1676.             
  1677.                         $warehouse = new Warehouse();
  1678.                         $warehouse->setClient($client);
  1679.                         $warehouse->setMovable(false);
  1680.                         $warehouse->setNickname('Magazzino cliente - '.$client->getNickname());
  1681.                         $client->setWarehouse($warehouse);
  1682.                         $em->persist($warehouse);
  1683.                         $em->flush();
  1684.                     }
  1685.                     $ticket->setClient($client);
  1686.             
  1687.                     // Termid
  1688.                     $termid = $em->getRepository('App\Entity\Slave\Termid')->findOneById($form->get('termid')->getData());
  1689.                     if($termid == null){
  1690.                         $termid = new Termid();
  1691.                         $termid->setClient($client);
  1692.                         $termid->setCode($form->get('termidCode')->getData());
  1693.                         $em->persist($termid);
  1694.                         $em->flush();
  1695.                     }
  1696.                     $ticket->setTermid($termid);
  1697.                     $em->persist($ticket);
  1698.                     $em->flush();
  1699.                     TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", null, $assignStatus->getValue());
  1700.                     
  1701.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  1703.                     $this->addFlash('notice_success', "Ticket inserito!");
  1704.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1705.                 }
  1706.             }
  1708.             return $this->render('role/user/ticket/new.html.twig', array(
  1709.                 'company' => $company,
  1710.                 'cities' => $cities,
  1711.                 'form' => $form->createView()
  1712.             ));
  1713.         }
  1714.     //
  1715.         
  1716.     /**
  1717.      * @Route("/{ticketId}/scheda", name="user_ticket_sheet")
  1718.      * @Security("is_granted('ticket_view', ticketId)")
  1719.      */
  1720.     public function userTicketSheet($ticketId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs, UserPasswordHasherInterface $passwordHasher, MailerInterface $mailer)
  1721.     {    
  1722.         $em = $this->mr->getManager('slave');
  1723.         $emMaster = $this->mr->getManager('master');
  1724.         $session = $request->getSession();
  1725.         $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1726.         $settingBackOffice = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_backoffice_manage'));
  1727.         $settingTechUnlockSuspension = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_by_technician'));
  1728.         $settingProcessedActive = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_processed_active'));
  1729.         $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  1731.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  1732.         $displayJsonReport = '';
  1733.         if($ticket->getJsonReport() != '[]'){
  1734.             $matrix = json_decode($ticket->getJsonReport(), true);
  1735.             foreach($matrix as $array)
  1736.                 foreach($array as $a){
  1737.                     $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($ticket->getSupplier()->getId(), array_keys($array)[0], $a);
  1738.                     $htmlToAdd = '';
  1739.                     if($tcv != null)
  1740.                         $htmlToAdd = ' <i>('.$tcv->getValue().')</i>';
  1741.                     $displayJsonReport.= '<tr><th>'.array_keys($array)[0].'</th><td colspan="2">'.$a.$htmlToAdd.'</td></tr>';
  1742.                 }
  1743.         }
  1745.         // TICKET - MODIFICA INDIRIZZO
  1746.         $formAddressEdit = $formFactory->createNamed("form_address", TicketAddressType::class, $ticket);
  1747.         $formAddressEdit->handleRequest($request);
  1749.         if($formAddressEdit->isSubmitted()){
  1750.             $valid = true;
  1751.             $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($formAddressEdit->get('zip')->getData());
  1752.             if($zip == null){
  1753.                 $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneByCode($request->request->get('other_zip'));
  1754.                 if($zip == null){
  1755.                     $formAddressEdit->get('zip')->addError(new FormError('CAP inesistente! Controlla il valore inserito!'));
  1756.                     $valid = false;
  1757.                 }
  1758.             }
  1760.             if($valid && $formAddressEdit->isValid()){
  1762.                 if($formAddressEdit->get('cityId')->getData() != null)
  1763.                     $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($formAddressEdit->get('cityId')->getData());
  1765.                 $ticket->setZip($zip->getCode());
  1766.                 if($city != null){
  1767.                     $ticket->setIdCity($city->getId());
  1768.                     $ticket->setIdProvince($city->getProvince()->getId());
  1769.                     $ticket->setOtherCity(null);
  1770.                 }
  1771.                 else{
  1772.                     $ticket->setOtherCity($formAddressEdit->get('otherCity')->getData());
  1773.                     $ticket->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1774.                 }
  1775.                 // SE SCELTO AGGIORNA CLIENTE
  1776.                 if($formAddressEdit->get('updateClient')->getData()){
  1777.                     $ticket->getClient()->setAddress($formAddressEdit->get('address')->getData());
  1778.                     $ticket->getClient()->setZip($zip->getCode());
  1779.                     $ticket->getClient()->setLocality($formAddressEdit->get('locality')->getData());
  1780.                     if($city != null){
  1781.                         $ticket->getClient()->setIdCity($city->getId());
  1782.                         $ticket->getClient()->setIdProvince($city->getProvince()->getId());
  1783.                     }
  1784.                     else{
  1785.                         $ticket->getClient()->setOtherCity($formAddressEdit->get('otherCity')->getData());
  1786.                         $ticket->getClient()->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1787.                     }
  1788.                 }
  1789.                 
  1790.                 $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  1791.                 if($error){
  1792.                     $this->addFlash('notice_warning', "Nessuna tariffa trovata per questo indirizzo!");
  1793.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1794.                 }
  1795.                 $em->flush();
  1797.                 $this->addFlash('notice_success', "Indirizzo ticket aggiornato!");
  1798.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1799.             }
  1800.             else{
  1801.                 $session->set('openModalAddressEdit', true);
  1802.             }
  1803.         }
  1805.         // TICKET - CLIENTE - MODIFICA 
  1806.         $numOfPhones = 0;
  1807.         if($ticket->getClient() != null)
  1808.             $numOfPhones = sizeof($ticket->getClient()->getPhones());
  1809.         $formClientEdit = $formFactory->createNamed("form_client_edit", ClientEditType::class, $ticket->getClient(), array('phoneNumber' => $numOfPhones));
  1810.         $formClientEdit->handleRequest($request);
  1812.         if($formClientEdit->isSubmitted()){
  1813.             if($formClientEdit->isValid()){
  1814.                 
  1815.                 foreach($ticket->getClient()->getPhones() as $phone){
  1816.                     if($phone->getName() == 'Telefono 1') $phone->setNumber($formClientEdit->get('phone1')->getData());
  1817.                     if(sizeof($ticket->getClient()->getPhones()) > 1 && $phone->getName() == 'Telefono 2') $phone->setNumber($formClientEdit->get('phone2')->getData());
  1818.                     if(sizeof($ticket->getClient()->getPhones()) > 2 && $phone->getName() == 'Telefono cellulare') $phone->setNumber($formClientEdit->get('phone3')->getData());
  1819.                 }
  1821.                 if(sizeof($ticket->getClient()->getPhones()) == 0){
  1822.                     $clientPhone = new ClientPhone();
  1823.                     $clientPhone->setClient($ticket->getClient());
  1824.                     $clientPhone->setName('Telefono 1');
  1825.                     $clientPhone->setNumber('');
  1826.                     $em->persist($clientPhone);
  1827.                 }
  1829.                 $em->flush();
  1830.                 $this->addFlash('notice_success', "Dati aggiornati");
  1831.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1832.             }
  1833.             else{
  1834.                 $session->set('openEditModal', true);
  1835.                 $session->set('openEditModalId', $request->request->get('clientNotesEditId'));
  1836.             }
  1837.         }
  1838.     
  1839.         // TICKET - SOSPENSIONE - SBLOCCA
  1840.         $suspension = new TicketSuspension();
  1841.         $formSusUnlock = $formFactory->createNamed("form_suspension_unlock", TicketSuspensionUnlockType::class, $suspension);
  1842.         $formSusUnlock->handleRequest($request);
  1844.         if($formSusUnlock->isSubmitted()){
  1846.             $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get("unlockCausal"));
  1848.             if($valid && $formSusUnlock->isValid()){
  1849.                 $suspension = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusUnlock->get('id')->getData());
  1850.                 $unlockCausal = $formSusUnlock->get("unlockCausal")->getData();
  1852.                 $suspension->unlock($em, $this->getUser(), $unlockCausal, new \DateTime());
  1853.                 $em->flush();
  1855.                 $this->addFlash('notice_success', "Sospensione sbloccata!");
  1856.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1857.             }
  1858.             else{
  1859.                 $session->set('openModalSuspensionUnlock', true);
  1860.                 $session->set('openModalSuspensionUnlockId', $formSusUnlock->get('id')->getData());
  1861.             }
  1862.         }
  1863.         
  1864.         // TICKET - EXTRA
  1865.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse')
  1866.             $choiceTypes = array('Ore' => 'hours', 'Spesa' => 'cost', 'Integrazione tariffa' => 'tariff_extra', 'Tariffa fuori copertura' => 'tariff_out');
  1867.         else
  1868.             $choiceTypes = array('Ore' => 'hours', 'Spesa' => 'cost', 'Integrazione tariffa' => 'tariff_extra');
  1870.         $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  1871.         $interventionExtra = new InterventionExtra();
  1872.         $formExtraNew = $formFactory->createNamed("form_intervention_extra_new", InterventionExtraType::class, $interventionExtra, array('ticketId' => $ticket->getId(), 'choice_types' => $choiceTypes));
  1873.         $formExtraNew->handleRequest($request);
  1875.         if($formExtraNew->isSubmitted()){
  1877.             $valid = FormValidatorService::validateInterventionExtra($validator, $formExtraNew, false, $this->getUser());
  1879.             if($valid && $formExtraNew->isValid()){
  1881.                 switch($formExtraNew->get('type')->getData()){
  1882.                     case 'cost':
  1883.                         if($formExtraNew->get('file')->getData()->guessExtension() == 'pdf')
  1884.                             MediaService::uploadDocument($formExtraNew->get('file')->getData(), $uploadDir, $interventionExtra, 'file');
  1885.                         else
  1886.                             MediaService::uploadImage($fs, $formExtraNew->get('file')->getData(), null, $uploadDir, $interventionExtra, 'file', 100, 1000, 200, true);
  1887.                         break;
  1888.                     case 'tariff_out':
  1889.                         $interventionExtra->setTariffOut(true);
  1890.                     default: break;
  1891.                 }
  1892.                 
  1893.                 if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  1894.                     $interventionExtra->setManaged(true);
  1895.                     $interventionExtra->setApproved(true);
  1896.                 }
  1897.                 else{
  1898.                     $interventionExtra->setManaged(false);
  1899.                     $interventionExtra->setApproved(null);
  1900.                 }
  1901.                 $em->persist($interventionExtra);
  1902.                 $em->flush();
  1904.                 $this->addFlash('notice_success', "Nuovo extra inserito!");
  1905.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1906.             }
  1907.             else{
  1908.                 $session->set('openModalExtraNew', true);
  1909.             }
  1910.         }
  1911.         
  1912.         $formExtraEdit = $formFactory->createNamed("form_intervention_extra_edit", InterventionExtraType::class, $interventionExtra, array('ticketId' => $ticket->getId(), 'choice_types' => $choiceTypes));
  1913.         $formExtraEdit->handleRequest($request);
  1915.         if($formExtraEdit->isSubmitted()){
  1917.             $valid = FormValidatorService::validateInterventionExtra($validator, $formExtraEdit, true, $this->getUser());
  1918.             if($valid && $formExtraEdit->isValid()){
  1920.                 $interventionExtraEdit = $em->getRepository('App\Entity\Slave\InterventionExtra')->findOneById($request->request->get('extraEditId'));
  1921.                 $oldFilePath = $interventionExtraEdit->getFilePath();
  1923.                 $interventionExtraEdit->setIntervention($formExtraEdit->get('intervention')->getData());
  1924.                 $interventionExtraEdit->setType($formExtraEdit->get('type')->getData());
  1925.                 $interventionExtraEdit->setNotes($formExtraEdit->get('notes')->getData());
  1926.                 switch($formExtraEdit->get('type')->getData()){
  1927.                     case 'cost':
  1928.                         $interventionExtraEdit->setTariffOut(false);
  1929.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1930.                         if($formExtraEdit->get('file')->getData() != null){
  1931.                             // METTO IL NUOVO
  1932.                             if($formExtraEdit->get('file')->getData()->guessExtension() == 'pdf')
  1933.                                 MediaService::uploadDocument($formExtraEdit->get('file')->getData(), $uploadDir, $interventionExtra, 'file');
  1934.                             else
  1935.                                 MediaService::uploadImage($fs, $formExtraEdit->get('file')->getData(), null, $uploadDir, $interventionExtraEdit, 'file', 100, 1000, 200, true);
  1937.                             // RIMUOVO IL VECCHIO FILE
  1938.                             if(str_contains($oldFilePath, '.pdf'))
  1939.                                 MediaService::removeDocument($fs, $oldFilePath, $uploadDir);
  1940.                             else
  1941.                                 MediaService::removeImage($fs, $oldFilePath, $uploadDir);
  1942.                         }
  1943.                         break;
  1944.                     case 'hours':
  1945.                         $interventionExtraEdit->setTariffOut(false);
  1946.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1947.                         $interventionExtraEdit->setHours($formExtraEdit->get('hours')->getData());
  1948.                         break;
  1949.                     case 'tariff_extra':
  1950.                         $interventionExtraEdit->setHours(null);
  1951.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1952.                         $interventionExtraEdit->setTariffOut(false);
  1953.                         break;
  1954.                     case 'tariff_out':
  1955.                         $interventionExtraEdit->setHours(null);
  1956.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1957.                         $interventionExtraEdit->setTariffOut(true);
  1958.                         break;
  1959.                     default: break;
  1960.                 }
  1961.                 $em->flush();
  1963.                 $this->addFlash('notice_success', "Modifiche salvate!");
  1964.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1965.             }
  1966.             else{
  1967.                 $session->set('openModalExtraEdit', true);
  1968.                 $session->set('openModalExtraEditId', $request->request->get('extraEditId'));
  1969.             }
  1970.         }
  1971.         
  1972.         // TICKET - REMINDER
  1973.         $ticketReminder = new TicketReminder();
  1974.         $formReminderNew = $formFactory->createNamed("form_reminder_new", TicketReminderType::class, $ticketReminder);
  1975.         $formReminderNew->handleRequest($request);
  1977.         if($formReminderNew->isSubmitted()){
  1979.             $valid = true;
  1980.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("date"));
  1981.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("hour"));
  1982.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("minute"));
  1984.             if($valid && $formReminderNew->isValid()){
  1985.                 
  1986.                 $datetime = date_create_from_format('d-m-Y H:i', $formReminderNew->get('date')->getData()->format('d-m-Y').' '.$formReminderNew->get('hour')->getData().':'.$formReminderNew->get('minute')->getData());
  1987.                 $ticketReminder->setDatetime($datetime);
  1988.                 $ticketReminder->setTicket($ticket);
  1989.                 $ticketReminder->setTechnician($this->getUser());
  1990.                 $em->persist($ticketReminder);
  1991.                 $em->flush();
  1993.                 $this->addFlash('notice_success', "Reminder ticket inserito!");
  1994.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1995.             }
  1996.             else{
  1997.                 $session->set('openModalReminderNew', true);
  1998.             }
  1999.         }
  2000.         
  2001.         $formReminderEdit = $formFactory->createNamed("form_reminder_edit", TicketReminderType::class, $ticketReminder);
  2002.         $formReminderEdit->handleRequest($request);
  2004.         if($formReminderEdit->isSubmitted()){
  2006.             $valid = true;
  2007.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("date"));
  2008.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("hour"));
  2009.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("minute"));
  2011.             if($valid && $formReminderEdit->isValid()){
  2012.                 
  2013.                 $reminder = $em->getRepository('App\Entity\Slave\TicketReminder')->findOneById($formReminderEdit->get('id')->getData());
  2014.                 $datetime = date_create_from_format('d-m-Y H:i', $formReminderEdit->get('date')->getData()->format('d-m-Y').' '.$formReminderEdit->get('hour')->getData().':'.$formReminderEdit->get('minute')->getData());
  2015.                 $reminder->setDatetime($datetime);
  2016.                 $reminder->setDetails($formReminderEdit->get('details')->getData());
  2017.                 $em->flush();
  2019.                 $this->addFlash('notice_success', "Modifiche salvate!");
  2020.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2021.             }
  2022.             else{
  2023.                 $session->set('openModalReminderEdit', true);
  2024.                 $session->set('openModalReminderEditId', $formReminderEdit->get('id')->getData());
  2025.             }
  2026.         }
  2028.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  2030.             // AGENZIA
  2031.             // TECNICI
  2032.             $technicians = array();
  2033.             if($ticket->getZip() != null){
  2034.                 $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneBy(array('code' => $ticket->getClient()->getZip()));
  2035.                 $allTechs = $em->getRepository('App\Entity\Slave\User')->findTechniciansActive();
  2036.                 foreach($allTechs as $t){
  2037.                     $supplier = false;
  2038.                     $area = false;
  2040.                     $tmp = array();
  2041.                     $autoAssignSuppliersIds = array();
  2042.                     foreach($t->getAutoAssignSuppliers() as $supplier)
  2043.                         array_push($autoAssignSuppliersIds, $supplier->getId());
  2044.                             
  2045.                     if(in_array($ticket->getOperation()->getSupplier()->getId(), $autoAssignSuppliersIds))
  2046.                         $supplier = true;
  2048.                     foreach($t->getTechnicianAreas() as $ta){
  2050.                         $zips = array();
  2051.                         foreach($ta->getZips() as $arrayZip){
  2052.                             array_push($zips, $arrayZip[1]);
  2053.                             
  2054.                             if($ticket->getClient()->getIdProvince() == $ta->getIdProvince() && ($ta->isAllZip() || in_array($ticket->getClient()->getZip(), $zips)))
  2055.                                 $area = true;
  2056.                         }
  2057.                     }
  2058.                     
  2059.                     array_push($tmp, $t, $supplier, $area);
  2060.                     array_push($technicians, $tmp);
  2061.                 }
  2062.             }
  2063.             
  2064.             // TICKET - MODIFICA OPERAZIONE
  2065.             $formOperationEdit = $formFactory->createNamed("form_operation", TicketOperationType::class, $ticket, array('supplierId' => $ticket->getSupplier()->getId()));
  2066.             $formOperationEdit->handleRequest($request);
  2068.             if($formOperationEdit->isSubmitted()){
  2070.                 $valid = ValidationService::validateNotBlank($validator, $formOperationEdit->get("operation"));
  2072.                 if($valid && $formOperationEdit->isValid()){
  2073.                    
  2074.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  2075.                     if($error){
  2076.                         $this->addFlash('notice_warning', "Nessuna tariffa trovata per questa operazione!");
  2077.                         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2078.                     }
  2079.                     $em->flush();
  2081.                     $this->addFlash('notice_success', "Operazione aggiornata!");
  2082.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2083.                 }
  2084.                 else{
  2085.                     $session->set('openModalOperationEdit', true);
  2086.                 }
  2087.             }
  2089.             // TICKET - MODIFICA TARIFFA ASSEGNATA
  2090.             $operationTariffId = null;
  2091.             if($ticket->getOperationTariffAmount() != null)
  2092.                 $operationTariffId = $ticket->getOperationTariffAmount()->getTariff()->getId();
  2093.             else{
  2094.                 foreach($ticket->getOperation()->getTariffs() as $tar){
  2095.                     $zips = array();
  2096.                     foreach($tar->getZips() as $arrayZip)
  2097.                         array_push($zips, $arrayZip[1]);
  2099.                     if($tar->getIdProvince() == $ticket->getIdProvince() && ($tar->isAllZip() || in_array($ticket->getZip(), $zips))){
  2100.                         $operationTariffId = $tar->getId();
  2101.                         break;
  2102.                     }
  2103.                 }
  2104.             }
  2106.             $formOperationTariffAmount = $formFactory->createNamed("form_operation_tariff_amount", TicketOperationTariffAmountType::class, $ticket, array('operationTariffId' => $operationTariffId));
  2107.             $formOperationTariffAmount->handleRequest($request);
  2109.             if($formOperationTariffAmount->isSubmitted()){
  2110.                 $valid = ValidationService::validateNotBlank($validator, $formOperationTariffAmount->get('operationTariffAmount'));
  2111.                 
  2112.                 if($valid && $formOperationTariffAmount->isValid()){
  2113.                     $amountTechnician = "0.00";
  2114.                     $ota = $em->getRepository('App\Entity\Slave\OperationTariffAmount')->findOneById($formOperationTariffAmount->get('operationTariffAmount')->getData());
  2115.                     $ticket->setOperationTariffAmount($ota);
  2116.                     foreach($ota->getTechnicianAreas() as $jttaota){
  2117.                         if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId()){
  2118.                             $amountTechnician = $jttaota->getAmount();
  2119.                             break;
  2120.                         }
  2121.                     }
  2122.                     foreach($ticket->getInterventions() as $i){
  2123.                         $i->setAmount($ota->getAmount());
  2124.                         $i->setAmountTechnician($amountTechnician);
  2125.                     }
  2126.                     if($ticket->getUavOperationTariffAmount() == null){
  2127.                         $uavOt = null;
  2128.                         foreach($ticket->getSupplier()->getOperations() as $op){
  2129.                             if($op->isUav()){
  2130.                                 $uavOt = $op;
  2131.                                 break;
  2132.                             }
  2133.                         }
  2134.                         foreach($uavOt->getTariffs() as $uavTar){
  2135.                             $zips = array();
  2136.                             foreach($uavTar->getZips() as $arrayZip)
  2137.                                 array_push($zips, $arrayZip[1]);
  2138.                 
  2139.                             if($uavTar->getIdProvince() == $ticket->getIdProvince() && ($uavTar->isAllZip() || in_array($ticket->getZip(), $zips))){
  2140.                                 $uavTariff = $uavTar;
  2141.                                 break;
  2142.                             }
  2143.                         }
  2144.                         $ticket->setUavOperationTariffAmount($uavTariff->getStandardAmount());
  2145.                     }
  2146.                     $em->flush();
  2147.                     $this->addFlash('notice_success', "Tariffa aggiornata!");
  2148.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2149.                 }
  2150.                 else{
  2151.                     $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2152.                     $session->set('openModalTariff', true);
  2153.                 }
  2154.             }
  2156.             // TICKET - ERRORI - FORNITORE
  2157.             $formErrorSupplier = $formFactory->createNamed("form_error_supplier", TicketErrorSupplierType::class, $ticket);
  2158.             $formErrorSupplier->handleRequest($request);
  2160.             if($formErrorSupplier->isSubmitted()){
  2161.                 
  2162.                 $valid = ValidationService::validateNotBlank($validator, $formErrorSupplier->get("supplier"));
  2164.                 if($valid && $formErrorSupplier->isValid()){
  2166.                     $ticket->setOperation($formErrorSupplier->get("supplier")->getData()->getOperationMaintenance());
  2167.                     $em->flush();
  2169.                     $error = true;
  2170.                     if($ticket->getClient()) $error = TicketService::ticketMapClient($em, $ticket);
  2171.                     if(!$error) $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ticket);
  2172.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ticket);
  2173.                     if(!$error){
  2174.                         $ticket->setSystemError(false);
  2175.                         $ticket->setSystemErrorDetails(null);
  2176.                     }
  2177.                     $em->flush();
  2179.                     $this->addFlash('notice_success', "Ticket aggiornato!");
  2180.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2181.                 }
  2182.             }
  2184.             // TICKET - ERRORI - OPERAZIONE
  2185.             $supplierId = 0;
  2186.             if($ticket->getSupplier() != null)
  2187.                 $supplierId = $ticket->getSupplier()->getId();
  2188.             
  2189.             $formErrorOperation = $formFactory->createNamed("form_error_operation", TicketErrorOperationType::class, $ticket, array('supplierId' => $supplierId));
  2190.             $formErrorOperation->handleRequest($request);
  2192.             if($formErrorOperation->isSubmitted()){
  2193.                 
  2194.                 $valid = ValidationService::validateNotBlank($validator, $formErrorOperation->get("operation"));
  2196.                 if($valid && $formErrorOperation->isValid()){
  2198.                     $em->flush();
  2199.                     if($ticket->getClient())
  2200.                         $error = TicketService::ticketMapClient($em, $ticket);
  2201.                     if(!$error) $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ticket);
  2202.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ticket);
  2203.                     if(!$error){
  2204.                         $ticket->setSystemError(false);
  2205.                         $ticket->setSystemErrorDetails(null);
  2206.                     }
  2207.                     $em->flush();
  2209.                     $this->addFlash('notice_success', "Ticket aggiornato!");
  2210.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2211.                 }
  2212.             }
  2213.                         
  2214.             // TICKET - ERRORI - CHIAVI COLONNE
  2215.             $formErrorKeyMapping = $formFactory->createNamed("form_operation_keys_mapping", OperationKeysMappingType::class, $ticket->getOperation());
  2216.             $formErrorKeyMapping->handleRequest($request);
  2218.             if($formErrorKeyMapping->isSubmitted()){
  2220.                 $valid = true;
  2221.                 foreach($formErrorKeyMapping->get('keyMappings') as $keyMapping){
  2222.                     if($valid && $keyMapping->get('keyRequired')->getData()) $valid = ValidationService::validateNotBlank($validator, $keyMapping->get('mappingValue'));
  2223.                 }
  2225.                 if($valid && $formErrorKeyMapping->isValid()){
  2227.                     $em->flush();
  2228.                     $operationTickets = $em->getRepository('App\Entity\Slave\Ticket')->findByOperationAndSystemError($ticket->getOperation(), true);
  2229.                     foreach($operationTickets as $ot){
  2230.                         $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ot);
  2231.                         if(!$error) $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ot);
  2232.                         if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ot);
  2233.                         if(!$error){
  2234.                             $ot->setSystemError(false);
  2235.                             $ot->setSystemErrorDetails(null);
  2236.                         }
  2237.                     }
  2238.                     $em->flush();
  2240.                     $this->addFlash('notice_success', "Mappatura campi ticket aggiornata!");
  2241.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2242.                 }
  2243.             }
  2245.             // TICKET - ERRORI - MODIFICA PROVINCIA
  2246.             $formErrorProvince = $formFactory->createNamed("form_error_province", TicketErrorProvinceType::class, $ticket);
  2247.             $formErrorProvince->handleRequest($request);
  2249.             if($formErrorProvince->isSubmitted()){
  2251.                 $valid = ValidationService::validateNotBlank($validator, $formErrorProvince->get('idProvince'));
  2253.                 if($formErrorProvince->isValid() && $valid){
  2255.                     $ticket->setIdProvince($formErrorProvince->get('idProvince')->getData()->getId());
  2256.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  2257.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ticket);
  2258.                     if(!$error){
  2259.                         $ticket->setSystemError(false);
  2260.                         $ticket->setSystemErrorSlug(null);
  2261.                     }
  2262.                     $em->flush();
  2264.                     $this->addFlash('notice_success', "Provincia ticket aggiornata!");
  2265.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2266.                 }
  2267.             }
  2269.             // TICKET - ERRORI - MODIFICA INDIRIZZO
  2270.             $formErrorAddress = $formFactory->createNamed("form_error_address", TicketErrorAddressType::class, $ticket);
  2271.             $formErrorAddress->handleRequest($request);
  2273.             if($formErrorAddress->isSubmitted()){
  2275.                 if($formErrorAddress->isValid()){
  2277.                     $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($formErrorAddress->get('cityId')->getData());
  2278.                     $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($formErrorAddress->get('zip')->getData());
  2279.                     $ticket->setIdCity($city->getId());
  2280.                     $ticket->setIdProvince($city->getProvince()->getId());
  2281.                     $ticket->setZip($zip->getCode());
  2282.                     $ticket->setSystemError(false);
  2283.                     $ticket->setSystemErrorDetails(null);
  2284.                     
  2285.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  2286.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ticket);
  2287.                     if(!$error){
  2288.                         $ticket->setSystemError(false);
  2289.                         $ticket->setSystemErrorSlug(null);
  2290.                     }
  2291.                     $em->flush();
  2293.                     $this->addFlash('notice_success', "Indirizzo ticket aggiornato!");
  2294.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2295.                 }
  2296.             }
  2298.             // TICKET - DATA SCADENZA - MODIFICA
  2299.             $formExpirationDatetimeEdit = $formFactory->createNamed("form_expiration_edit", TicketExpirationEditType::class, $ticket);
  2300.             $formExpirationDatetimeEdit->handleRequest($request);
  2302.             if($formExpirationDatetimeEdit->isSubmitted()){
  2304.                 $valid = true;
  2305.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("date"));
  2306.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("timeHour"));
  2307.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("timeMinute"));
  2309.                 if($valid && $formExpirationDatetimeEdit->isValid()){
  2311.                     $datetime = date_create_from_format("d-m-Y H:i", $formExpirationDatetimeEdit->get('date')->getData()->format('d-m-Y').' '.$formExpirationDatetimeEdit->get('timeHour')->getData().':'.$formExpirationDatetimeEdit->get('timeMinute')->getData());
  2312.                     $ticket->setDatetimeExpiration($datetime);
  2313.                     $em->flush();
  2315.                     $this->addFlash('notice_success', "Data scadenza aggiornata!");
  2316.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2317.                 }
  2318.             }
  2319.             
  2320.             // TICKET - LETTERA DI VETTURA - MODIFICA
  2321.             $formWaybillEdit = $formFactory->createNamed("form_waybill_edit", TicketWaybillEditType::class, $ticket);
  2322.             $formWaybillEdit->handleRequest($request);
  2324.             if($formWaybillEdit->isSubmitted()){
  2326.                 if($formWaybillEdit->isValid()){
  2328.                     $em->flush();
  2330.                     $this->addFlash('notice_success', "Lettera di vettura aggiornata!");
  2331.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2332.                 }
  2333.             }
  2335.             // TICKET - SOSPENSIONE - MODIFICA
  2336.             $formSusEdit = $formFactory->createNamed("form_suspension_edit", TicketSuspensionEditType::class, $suspension);
  2337.             $formSusEdit->handleRequest($request);
  2339.             if($formSusEdit->isSubmitted()){
  2341.                 $valid = true;
  2342.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("dateFrom"));
  2343.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeFromHour"));
  2344.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeFromMinute"));
  2345.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("dateTo"));
  2346.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeToHour"));
  2347.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeToMinute"));
  2349.                 if($valid && $formSusEdit->isValid()){
  2351.                     $sus = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusEdit->get('id')->getData());
  2352.                     $datetimeFrom = date_create_from_format("d-m-Y H:i", $formSusEdit->get('dateFrom')->getData()->format('d-m-Y').' '.$formSusEdit->get('timeFromHour')->getData().':'.$formSusEdit->get('timeFromMinute')->getData());
  2353.                     $datetimeTo = date_create_from_format("d-m-Y H:i", $formSusEdit->get('dateTo')->getData()->format('d-m-Y').' '.$formSusEdit->get('timeToHour')->getData().':'.$formSusEdit->get('timeToMinute')->getData());
  2354.                     $sus->setDatetimeFrom($datetimeFrom);
  2355.                     $sus->setDatetimeTo($datetimeTo);
  2356.                     $em->flush();
  2358.                     $this->addFlash('notice_success', "Date sospensione aggiornate!");
  2359.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2360.                 }
  2361.             }
  2362.             
  2363.             // TICKET - SOSPENSIONE - APPROVARE/NON APPROVARE
  2364.             $formSusApprove = $formFactory->createNamed("form_suspension_approve", TicketSuspensionApproveType::class, $suspension);
  2365.             $formSusApprove->handleRequest($request);
  2367.             if($formSusApprove->isSubmitted()){
  2369.                 $valid = true;
  2370.                 if($formSusApprove->get("isApproved")->getData() == false) $valid = ValidationService::validateNotBlank($validator, $formSusApprove->get("refuseMotivation"));
  2372.                 if($valid && $formSusApprove->isValid()){
  2374.                     $sus = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusApprove->get('id')->getData());
  2375.                     $sus->setManaged(true);
  2376.                     $sus->setApproved($formSusApprove->get("isApproved")->getData());
  2378.                     if($sus->isApproved()){
  2379.                         $suspendedStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('suspended');
  2380.                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $suspendedStatus->getValue());
  2381.                         $ticket->setStatus($suspendedStatus);
  2382.                         if($sus->getIntervention()->getOutcomeType()->getSlug() == 'suspended'){
  2383.                             $subject = $this->params->get('subject_ticket_suspension_approved');
  2384.                             $template = "email/ticket_suspension_approved.html.twig";
  2385.                         }
  2386.                         else{
  2387.                             $subject = $this->params->get('subject_ticket_uav_approved');
  2388.                             $template = "email/ticket_uav_approved.html.twig";
  2389.                         }
  2390.                         $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  2391.                         if($settingUnlockSameTech->getValue() != 1){
  2392.                             TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), null);
  2393.                             $ticket->setTechnician(null);
  2394.                         }
  2395.                     }
  2396.                     else{
  2397.                         $assignedStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('assigned');
  2398.                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $assignedStatus->getValue());
  2399.                         $ticket->setStatus($assignedStatus);
  2400.                         $sus->setRefuseMotivation($formSusApprove->get("refuseMotivation")->getData());
  2401.                         $sus->setUnlocked(1);
  2402.                         $sus->setDatetimeTo(new \Datetime());
  2403.                         $sus->getIntervention()->setBillable(false);
  2405.                         if($sus->getIntervention()->getOutcomeType()->getSlug() == 'suspended'){
  2406.                             $subject = $this->params->get('subject_ticket_suspension_not_approved');
  2407.                             $template = "email/ticket_suspension_not_approved.html.twig";
  2408.                         }
  2409.                         else{
  2410.                             $subject = $this->params->get('subject_ticket_uav_not_approved');
  2411.                             $template = "email/ticket_uav_not_approved.html.twig";
  2412.                         }
  2413.                     }
  2414.                     $em->flush();
  2415.                     
  2416.                     $message = (new TemplatedEmail())
  2417.                         ->subject($subject.' '.$ticket->getNumber())
  2418.                         ->from($this->params->get('email_noreply'))
  2419.                         ->to($sus->getIntervention()->getTechnician()->getEmail())
  2420.                         ->htmlTemplate($template)
  2421.                         ->context(['company' => $company, 'ticket' => $ticket, 'suspension' => $sus]);
  2422.                     $mailer->send($message);
  2424.                     $this->addFlash('notice_success', "Stato sospensione aggiornato!");
  2425.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2426.                 }
  2427.                 else{                    
  2428.                     $session->set('openModalSuspensionApprove', true);
  2429.                     $session->set('openModalSuspensionApproveId', $formSusApprove->get('id')->getData());
  2430.                     $session->set('openModalSuspensionApproveIs', $formSusApprove->get('isApproved')->getData());
  2431.                 }
  2432.             }
  2433.                         
  2434.             // INTERVENTO - MODIFICA % FUORI SLA E MESE DI FATTURAZIONE
  2435.             $intervention = new Intervention();
  2436.             $formInterventionSla = $formFactory->createNamed("form_intervention_sla", InterventionSlaType::class, $intervention);
  2437.             $formInterventionSla->handleRequest($request);
  2439.             if($formInterventionSla->isSubmitted()){
  2441.                 if($formInterventionSla->isValid()){
  2443.                     $editIntervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($formInterventionSla->get('id')->getData());
  2444.                     if($formInterventionSla->get('slaOutboundPercentage')->getData() != null)
  2445.                         $editIntervention->setSlaOutboundPercentage($formInterventionSla->get('slaOutboundPercentage')->getData());
  2446.                     
  2447.                     $datetimeBilling = date_create_from_format('d-m-Y H:i:s', $formInterventionSla->get('dateBilling')->getData()->format('d-m-Y').' 00:00:00');
  2448.                     $editIntervention->setDatetimeBilling($datetimeBilling);
  2449.                     
  2450.                     $em->flush();
  2451.                     $this->addFlash('notice_success', "Dati aggiornati!");
  2452.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2453.                 }
  2454.                 else{
  2455.                     $session->set('openModalInterventionSla', true);
  2456.                     $session->set('openModalInterventionSlaId', $formInterventionSla->get('id')->getData());
  2457.                 }
  2458.             }
  2460.             // TICKET - ELIMINA
  2461.             $formDelete = $formFactory->createNamed("form_ticket_delete", TicketDeleteType::class, $ticket);
  2462.             $formDelete->handleRequest($request);
  2464.             if($formDelete->isSubmitted()){
  2466.                 $valid = ValidationService::validateNotBlank($validator, $formDelete->get('password'));
  2468.                 if($valid && !($passwordHasher->isPasswordValid($this->getUser(), $formDelete->get('password')->getData()))){
  2469.                     $valid = false;
  2470.                     $formDelete->get('password')->addError(new FormError('Password errata!'));
  2471.                 }
  2473.                 if($valid && $formDelete->isValid()){
  2474.                     
  2475.                     foreach($ticket->getInterventions() as $intervention){
  2476.                         if($intervention->getSuspension() != null)
  2477.                             $em->remove($intervention->getSuspension());
  2478.                         $em->remove($intervention);
  2479.                     }
  2480.                     
  2481.                     $this->deleteTicketAndConnectedValues($em, $ticket);
  2482.                     $em->flush();
  2484.                     $this->addFlash('notice_success', "Ticket eliminato correttamente!");
  2485.                     return $this->redirectToRoute('user_ticket_list');
  2486.                 }
  2487.                 else
  2488.                     $session->set('openDeleteModal', true);
  2489.             }
  2490.             
  2491.             return $this->render('role/user/ticket/sheet.html.twig', array(
  2492.                 'company' => $company,
  2493.                 'ticket' => $ticket,
  2494.                 'cities' => $cities,
  2495.                 'technicians' => $technicians,
  2496.                 'displayJsonReport' => $displayJsonReport,
  2497.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  2498.                 'settingBackOffice' => $settingBackOffice->getValue(),
  2499.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  2500.                 'formAddressEdit' => $formAddressEdit->createView(),
  2501.                 'formClientEdit' => $formClientEdit->createView(),
  2502.                 'formDelete' => $formDelete->createView(),
  2503.                 'formErrorAddress' => $formErrorAddress->createView(),
  2504.                 'formErrorKeyMapping' => $formErrorKeyMapping->createView(),
  2505.                 'formErrorOperation' => $formErrorOperation->createView(),
  2506.                 'formErrorProvince' => $formErrorProvince->createView(),
  2507.                 'formErrorSupplier' => $formErrorSupplier->createView(),
  2508.                 'formExpirationDatetimeEdit' => $formExpirationDatetimeEdit->createView(),
  2509.                 'formWaybillEdit' => $formWaybillEdit->createView(),
  2510.                 'formExtraEdit' => $formExtraEdit->createView(),
  2511.                 'formExtraNew' => $formExtraNew->createView(),
  2512.                 'formInterventionSla' => $formInterventionSla->createView(),
  2513.                 'formOperationEdit' => $formOperationEdit->createView(),
  2514.                 'formOperationTariffAmount' => $formOperationTariffAmount->createView(),
  2515.                 'formSusApprove' => $formSusApprove->createView(),
  2516.                 'formSusEdit' => $formSusEdit->createView(),
  2517.                 'formSusUnlock' => $formSusUnlock->createView(),
  2518.                 'formReminderNew' => $formReminderNew->createView(),
  2519.                 'formReminderEdit' => $formReminderEdit->createView()
  2520.             ));
  2521.         }
  2522.         else{
  2523.             return $this->render('role/user/ticket/sheet.html.twig', array(
  2524.                 'company' => $company,
  2525.                 'ticket' => $ticket,
  2526.                 'cities' => $cities,
  2527.                 'displayJsonReport' => $displayJsonReport,
  2528.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  2529.                 'settingProcessedActive' => $settingProcessedActive->getValue(),
  2530.                 'formClientEdit' => $formClientEdit->createView(),
  2531.                 'settingBackOffice' => $settingBackOffice->getValue(),
  2532.                 'formAddressEdit' => $formAddressEdit->createView(),
  2533.                 'formSusUnlock' => $formSusUnlock->createView(),
  2534.                 'formExtraNew' => $formExtraNew->createView(),
  2535.                 'formExtraEdit' => $formExtraEdit->createView(),
  2536.                 'formReminderNew' => $formReminderNew->createView(),
  2537.                 'formReminderEdit' => $formReminderEdit->createView()
  2538.             ));
  2539.         }
  2540.     }
  2542.     /**
  2543.      * @Route("/{ticketId}/scheda/aggiorna-dati", name="user_ticket_sheet_update_data")
  2544.      * @Security("is_granted('edit', 'ticket')")
  2545.      */
  2546.     public function userTicketSheetUpdateData($ticketId, Request $request)
  2547.     {
  2548.         $em = $this->mr->getManager('slave');
  2549.         $emMaster = $this->mr->getManager('master');
  2550.         $session = $request->getSession();
  2551.         $session->remove('ticket_id_city_alias');
  2552.         $company = $emMaster->getRepository("App\Entity\Master\Company")->findOneById($session->get('companyId'));
  2553.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2554.         $operationTickets = $em->getRepository('App\Entity\Slave\Ticket')->findByOperationAndSystemError($ticket->getOperation(), true);
  2555.         $toAssignStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('to_assign');
  2556.         foreach($operationTickets as $ot){
  2557.             if($ot->getClient() == null)
  2558.                 $error = TicketService::ticketMapClient($em, $ot);
  2559.             $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ot);
  2560.             if(!$error) $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ot);
  2561.             if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $this->getUser(), $ot);
  2562.             if(!$error){
  2563.                 $ot->setSystemError(false);
  2564.                 $ot->setSystemErrorDetails(null);
  2565.                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $toAssignStatus->getValue());
  2566.                 $ot->setStatus($toAssignStatus);
  2567.             }
  2568.         }
  2569.         $em->flush();
  2570.         $this->addFlash('notice_success', "Dati aggiornati");
  2571.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2572.     }
  2574.     /**
  2575.      * @Route("/{ticketId}/reindirizza-configurazione-alias-citta", name="user_ticket_redirect_alias_city")
  2576.      * @Security("is_granted('edit', 'ticket')")
  2577.      */
  2578.     public function userTicketRedirectAliasCity($ticketId, Request $request)
  2579.     {    
  2580.         $em = $this->mr->getManager('slave');
  2581.         $session = $request->getSession();
  2582.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2583.         $keysRequired = $em->getRepository('App\Entity\Slave\OperationKeyMapping')->findByOperationAndRequired($ticket->getOperation()->getId(), true);
  2584.         foreach($keysRequired as $k){
  2585.             foreach(json_decode($ticket->getJson(), true) as $val){
  2586.                 if(array_key_exists($k->getMappingValue(), $val)){
  2587.                     switch($k->getTicketColumn()){
  2588.                         case 'Città': $cityName = $val[$k->getMappingValue()]; break;
  2589.                         default: break;
  2590.                     }
  2591.                 }
  2592.                 else{
  2593.                     $altKey = $k->displayMappingExtraValue("alt_key");
  2594.                     if(array_key_exists($altKey, $val)){
  2595.                         switch($k->getTicketColumn()){
  2596.                             case 'Città': $cityName = $val[$altKey]; break;
  2597.                             default: break;
  2598.                         }
  2599.                     }
  2600.                 }
  2601.             }
  2602.         }
  2603.                         
  2604.         $session->set('city_alias_value', $cityName);
  2605.         $session->set('ticket_id_city_alias', $ticket->getId());
  2606.         return $this->redirectToRoute('user_configuration_city_aliases');
  2607.     }
  2608.     
  2609.     /**
  2610.      * @Route("/{ticketId}/reindirizza-fornitore-operazione", name="user_ticket_redirect_supplier_operation")
  2611.      * @Security("is_granted('edit', 'ticket')")
  2612.      */
  2613.     public function userTicketRedirectSupplierOperation($ticketId, Request $request)
  2614.     {    
  2615.         $em = $this->mr->getManager('slave');
  2616.         $session = $request->getSession();
  2617.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2618.         $session->set('supplierId', $ticket->getSupplier()->getId());
  2619.         $session->set('operationId', $ticket->getOperation()->getId());
  2620.         return $this->redirectToRoute('user_anagraphic_supplier_operation_sheet', array('operationId' => $ticket->getOperation()->getId()));
  2621.     }
  2623.     /**
  2624.      * @Route("/fatturabile", name="user_ticket_billable")
  2625.      * @Security("is_granted('edit', 'ticket')")
  2626.      */
  2627.     public function userTicketBillable(Request $request)
  2628.     {    
  2629.         $em = $this->mr->getManager('slave');
  2630.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get("ticketId"));
  2631.         $ticket->setBillable(!$ticket->isBillable());
  2632.         $em->flush();
  2634.         $text = 'non fatturabile';
  2635.         if($ticket->isBillable())
  2636.             $text = 'da fatturare';
  2638.         $this->addFlash('notice_success', "Ticket reso ".$text."!");
  2639.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2640.     }
  2642.     /**
  2643.      * @Route("/processato", name="user_ticket_processed")
  2644.      * @Security("is_granted('edit', 'ticket')")
  2645.      */
  2646.     public function userTicketProcessed(Request $request)
  2647.     {    
  2648.         $em = $this->mr->getManager('slave');
  2649.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get("ticketId"));
  2650.         $ticket->setProcessed(!$ticket->isProcessed());
  2651.         $em->flush();
  2653.         $text = 'normale';
  2654.         if($ticket->isProcessed())
  2655.             $text = 'processato';
  2657.         $this->addFlash('notice_success', "Ticket reso ".$text."!");
  2658.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2659.     }    
  2660.     
  2661.     /**
  2662.      * @Route("/intervento/non-fatturabile", name="user_ticket_intervention_not_billable")
  2663.      * @Security("is_granted('edit', 'ticket')")
  2664.      */
  2665.     public function userTicketInterventionNotBillable(Request $request)
  2666.     {    
  2667.         $em = $this->mr->getManager('slave');
  2668.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get("interventionId"));
  2669.         $intervention->setBillable(!$intervention->isBillable());
  2670.         $em->flush();
  2672.         $text = 'non fatturabile';
  2673.         if($intervention->isBillable())
  2674.             $text = 'da fatturare';
  2676.         $this->addFlash('notice_success', "Intervento reso ".$text."!");
  2677.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $intervention->getTicket()->getId()));
  2678.     }
  2679.     
  2680.     /**
  2681.      * @Route("/intervento-extra/elimina", name="user_ticket_intervention_extra_delete")
  2682.      * @Security("is_granted('edit', 'ticket')")
  2683.      */
  2684.     public function userTicketInterventionExtraDelete(Request $request)
  2685.     {    
  2686.         $em = $this->mr->getManager('slave');
  2687.         $interventionExtra = $em->getRepository("App\Entity\Slave\InterventionExtra")->findOneById($request->request->get("interventionExtraDelId"));
  2688.         $ticketId = $interventionExtra->getIntervention()->getTicket()->getId();
  2689.         $em->remove($interventionExtra);
  2690.         $em->flush();
  2692.         $this->addFlash('notice_success', "Extra ticket eliminato");
  2693.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  2694.     }
  2695.     
  2696.     /**
  2697.      * @Route("/promemoria/elimina", name="user_ticket_reminder_delete")
  2698.      * @Security("is_granted('edit', 'ticket')")
  2699.      */
  2700.     public function userTicketReminderDelete(Request $request)
  2701.     {    
  2702.         $em = $this->mr->getManager('slave');
  2703.         $ticketReminder = $em->getRepository("App\Entity\Slave\TicketReminder")->findOneById($request->request->get("reminderDelId"));
  2704.         $ticketId = $ticketReminder->getTicket()->getId();
  2705.         $em->remove($ticketReminder);
  2706.         $em->flush();
  2708.         $this->addFlash('notice_success', "Reminder ticket eliminato");
  2709.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  2710.     }
  2711.     
  2712.     /**
  2713.      * @Route("/intervento-extra/invia-approva", name="user_ticket_intervention_extra_send_approve")
  2714.      * @Security("is_granted('edit', 'ticket')")
  2715.      */
  2716.     public function userTicketInterventionExtraSendApprove(Request $request)
  2717.     {    
  2718.         $em = $this->mr->getManager('slave');
  2719.         $interventionExtra = $em->getRepository("App\Entity\Slave\InterventionExtra")->findOneById($request->request->get("interventionExtraId"));
  2720.         $interventionExtra->setManaged(true);
  2721.         if($request->request->get('interventionExtraStatus') == 'approve')
  2722.             $interventionExtra->setApproved(true);
  2723.         else
  2724.             $interventionExtra->setApproved(false);
  2725.         $em->flush();
  2726.         $this->addFlash('notice_success', "Extra ticket aggiornato");
  2727.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $interventionExtra->getIntervention()->getTicket()->getId()));
  2728.     }
  2730.     // AZIONI AGENZIA
  2731.     /**
  2732.      * @Route("/scheda/tecnico-assegna", name="user_ticket_technician_assign")
  2733.      * @Security("is_granted('edit', 'ticket')")
  2734.      */
  2735.     public function userTicketTechnicianAssign(Request $request, MailerInterface $mailer)
  2736.     {    
  2737.         $em = $this->mr->getManager('slave');
  2738.         $technician = $em->getRepository("App\Entity\Slave\User")->findOneById($request->request->get('technicianId'));
  2740.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2741.         $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  2742.         
  2743.         // Notifico il vecchio tecnico se impostazione attiva
  2744.         $oldTechnician = $ticket->getTechnician();
  2745.         $settingSendEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_technician_send_cancel_email'));
  2746.         if($oldTechnician != null && $settingSendEmail->getValue() == 1){
  2747.             $message = (new TemplatedEmail())
  2748.                 ->subject($this->params->get('subject_ticket_canceled').' '.$ticket->getNumber())
  2749.                 ->from($this->params->get('email_noreply'))
  2750.                 ->to($oldTechnician->getEmail())
  2751.                 ->htmlTemplate('email/ticket_canceled.html.twig')
  2752.                 ->context(['technician' => $oldTechnician, 'ticket' => $ticket]);
  2753.             $mailer->send($message);
  2754.         }
  2756.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), $technician);
  2757.         $ticket->setTechnician($technician);
  2758.         $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('assigned');
  2759.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusAssigned->getValue());
  2760.         $ticket->setStatus($statusAssigned);
  2761.         $em->flush();
  2763.         $this->addFlash('notice_success', "Ticket assegnato");
  2764.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2765.     }
  2767.     /**
  2768.      * @Route("/scheda/cancella", name="user_ticket_cancel")
  2769.      * @Security("is_granted('edit', 'ticket')")
  2770.      */
  2771.     public function userTicketCancel(Request $request, MailerInterface $mailer)
  2772.     {    
  2773.         $em = $this->mr->getManager('slave');
  2774.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2775.         $statusCanceled = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'canceled'));
  2777.         // Notifico il tecnico se impostazione attiva
  2778.         $settingSendEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_technician_send_cancel_email'));
  2779.         if($settingSendEmail->getValue() == 1 && $ticket->getTechnician() != null && ($ticket->getStatus()->getSlug() != 'closed' && $ticket->getStatus()->getSlug() != 'closed_portal')){
  2780.             $message = (new TemplatedEmail())
  2781.                 ->subject($this->params->get('subject_ticket_canceled').' '.$ticket->getNumber())
  2782.                 ->from($this->params->get('email_noreply'))
  2783.                 ->to($ticket->getTechnician()->getEmail())
  2784.                 ->htmlTemplate('email/ticket_canceled.html.twig')
  2785.                 ->context(['technician' => $ticket->getTechnician(), 'ticket' => $ticket]);
  2786.             $mailer->send($message);
  2787.         }
  2788.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusCanceled->getValue());
  2789.         $ticket->setStatus($statusCanceled);
  2790.         $em->flush();
  2792.         $this->addFlash('notice_success', "Ticket annullato");
  2793.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2794.     }
  2795.     
  2796.     /**
  2797.      * @Route("/scheda/errato", name="user_ticket_wrong")
  2798.      * @Security("is_granted('edit', 'ticket')")
  2799.      */
  2800.     public function userTicketWrong(Request $request)
  2801.     {    
  2802.         $em = $this->mr->getManager('slave');
  2803.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2804.         $statusWrong = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'wrong'));
  2805.         
  2806.         $ticket->setSystemError(false);
  2807.         $ticket->setSystemErrorSlug(null);
  2808.         $ticket->setSystemErrorDetails(null);
  2809.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusWrong->getValue());
  2810.         $ticket->setStatus($statusWrong);
  2811.         $em->flush();
  2813.         $this->addFlash('notice_success', "Ticket spostato in errati");
  2814.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2815.     }
  2816.     
  2817.     /**
  2818.      * @Route("/scheda/ripristina", name="user_ticket_restore")
  2819.      * @Security("is_granted('edit', 'ticket')")
  2820.      */
  2821.     public function userTicketRestore(Request $request)
  2822.     {    
  2823.         $em = $this->mr->getManager('slave');
  2824.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2825.         $statusToAssign = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'to_assign'));
  2826.         $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  2827.         if($ticket->getTechnician() != null){
  2828.             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusAssigned->getValue());
  2829.             $ticket->setStatus($statusAssigned);
  2830.         }
  2831.         else{
  2832.             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusToAssign->getValue());  
  2833.             $ticket->setStatus($statusToAssign);
  2834.         }
  2835.         $em->flush();
  2837.         $this->addFlash('notice_success', "Ticket ripristinato");
  2838.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2839.     }
  2840.     
  2841.     /**
  2842.      * @Route("/scheda/prendi-in-carico", name="user_ticket_taken_charge")
  2843.      * @Security("is_granted('edit', 'ticket')")
  2844.      */
  2845.     public function userTicketTakenCharge(Request $request)
  2846.     {    
  2847.         $em = $this->mr->getManager('slave');
  2848.         $session = $request->getSession();
  2849.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2850.         $statusTakenCharge = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'taken_charge'));
  2851.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusTakenCharge->getValue());
  2852.         $ticket->setStatus($statusTakenCharge);
  2853.         $em->flush();
  2854.         $this->addFlash('notice_success', "Ticket ripreso in carico");
  2855.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2856.     }
  2857.     
  2858.     /**
  2859.      * @Route("/scheda/completa", name="user_ticket_close")
  2860.      * @Security("is_granted('edit', 'ticket')")
  2861.      */
  2862.     public function userTicketClose(Request $request)
  2863.     {    
  2864.         $em = $this->mr->getManager('slave');
  2865.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketClosedId'));
  2866.         $statusClosed = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed'));
  2867.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusClosed->getValue());
  2868.         $ticket->setStatus($statusClosed);
  2869.         $ticket->setClosedOnPortal(0);
  2870.         $ticket->setDatetimeEnd(new \Datetime());
  2871.         $em->flush();
  2872.         $this->addFlash('notice_success', "Ticket chiuso");
  2873.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2874.     }
  2876.     /**
  2877.      * @Route("/scheda/chiuso-su-portale-fornitore", name="user_ticket_closed_on_portal")
  2878.      * @Security("is_granted('edit', 'ticket')")
  2879.      */
  2880.     public function userTicketCloseOnPortal(Request $request)
  2881.     {    
  2882.         $em = $this->mr->getManager('slave');
  2883.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketClosedPortalId'));
  2884.         $statusClosedOnPortal = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal'));
  2885.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusClosedOnPortal->getValue());
  2886.         $ticket->setStatus($statusClosedOnPortal);
  2887.         $ticket->setClosedOnPortal(1);
  2888.         $em->flush();
  2890.         $this->addFlash('notice_success', "Ticket contrassegnato come chiuso su portale cliente");
  2891.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2892.     }
  2894.     // AZIONI TECNICO / AGENZIA SE SETTING TICKET_MANAGE == 1
  2895.     /**
  2896.      * @Route("/{ticketId}/scheda/prendi-in-carico", name="user_ticket_take_charge_single")
  2897.      * @Security("is_granted('edit', 'ticket')")
  2898.      */
  2899.     public function userTicketTakeChargeSingle($ticketId, Request $request)
  2900.     {    
  2901.         $em = $this->mr->getManager('slave');
  2902.         $session = $request->getSession();
  2903.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2904.         $statusTakeCharge = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'taken_charge'));
  2905.         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusTakeCharge->getValue());
  2906.         $ticket->setStatus($statusTakeCharge);
  2907.         $em->flush();
  2909.         $this->addFlash('notice_success', "Ticket preso in carico");
  2910.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2911.     }
  2912.     
  2913.     /**
  2914.      * @Route("/{ticketId}/scheda/verbale-stampa", name="user_ticket_report_print_single")
  2915.      * @Security("is_granted('view', 'ticket')")
  2916.      */
  2917.     public function userTicketReportPrintSingle($ticketId, Request $request)
  2918.     {    
  2919.         $em = $this->mr->getManager('slave');
  2920.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2921.         $matrixTickets = array();
  2922.         $jsonReportValues = array();
  2923.         $tmp = array();
  2925.         if($ticket->getJsonReport() != '[]'){
  2926.             $matrix = json_decode($ticket->getJsonReport(), true);
  2927.             foreach($matrix as $array)
  2928.                 foreach($array as $a){
  2929.                     $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($ticket->getSupplier()->getId(), array_keys($array)[0], $a);
  2930.                     $htmlToAdd = '';
  2931.                     if($tcv != null)
  2932.                         $htmlToAdd = ' ('.$tcv->getValue().')';
  2933.                     $jsonReportValues[array_keys($array)[0]] = $a.$htmlToAdd;
  2934.                 }
  2935.         }
  2936.         array_push($tmp, $ticket, $jsonReportValues);
  2937.         array_push($matrixTickets, $tmp);
  2939.         return $this->render('role/user/print/report.html.twig', array(
  2940.             'matrixTickets' => $matrixTickets,
  2941.             'backRoute' => 'sheet',
  2942.             'continueRoute' => 'sheet'
  2943.         ));
  2944.     }
  2946.     /**
  2947.      * @Route("/{ticketId}/scheda/verbali-stampati", name="user_ticket_report_printed_single")
  2948.      * @Security("is_granted('view', 'ticket')")
  2949.      */
  2950.     public function userTicketReportPrintedSingle(Request $request, $ticketId)
  2951.     {    
  2952.         $em = $this->mr->getManager('slave');
  2953.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2954.         $ticket->setReportPrinted(true);
  2955.         $em->flush();
  2956.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));             
  2957.     }
  2959.     /**
  2960.      * @Route("/scheda/intervento/seleziona", name="user_ticket_intervention_select")
  2961.      * @Security("is_granted('edit', 'ticket')")
  2962.      */
  2963.     public function userTicketInterventionSelect(Request $request)
  2964.     {    
  2965.         $em = $this->mr->getManager('slave');
  2966.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  2967.         $outcomeType = $em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => $request->request->get('interventionOutcomeTypeSlug')));
  2968.         $today = new \Datetime();
  2970.         $intervention = new Intervention();
  2971.         $intervention->setTicket($ticket);
  2972.         $intervention->setOutcomeType($outcomeType);
  2973.         $intervention->setDatetime($today);
  2974.         $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  2975.         $em->persist($intervention);
  2976.         $em->flush();
  2978.         if($intervention->getOutcomeType()->getSlug() == 'completed'){
  2979.             // Completato --- Vado al seleziona attivita
  2980.             $warehouse = $em->getRepository('App\Entity\Slave\Warehouse')->findOneById($request->request->get('interventionWarehouseId'));
  2981.             $intervention->setWarehouse($warehouse);
  2982.             $em->flush();
  2983.             return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  2984.         }
  2985.         else{
  2986.             // A vuoto/Sospeso --- Vado direttamente ai dettagli intervento
  2987.             return $this->redirectToRoute("user_ticket_intervention", array('interventionId' => $intervention->getId()));
  2988.         }
  2989.     }
  2991.     /**
  2992.      * @Route("/intervento-incompleto/elimina", name="user_ticket_intervention_delete")
  2993.      * @Security("is_granted('edit', 'ticket')")
  2994.      */
  2995.     public function userTicketInterventionDelete(Request $request)
  2996.     {    
  2997.         $em = $this->mr->getManager('slave');
  2998.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get("interventionDelId"));
  2999.         $ticket = $intervention->getTicket();
  3000.         $ticketId = $intervention->getTicket()->getId();
  3002.         foreach($intervention->getActivities() as $activity){
  3003.             // Withdraw
  3004.             if($activity->getProductWithdraw() != null){
  3005.                 // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  3006.                 if($activity->getProductWithdraw()->getIsAlreadyInserted('withdraw')){
  3007.                     $productToDelete = $activity->getProductWithdraw();
  3008.                     $activity->setProductWithdraw(null);
  3009.                     $this->deleteProductAlreadyInserted($em, $productToDelete);
  3010.                 }
  3011.                 else{
  3012.                     $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3013.                     $oldCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneById($intervention->getLastProductLog('condition')->getOldDataId());
  3014.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'status', $oldStatus->getValue(), null, $activity->getProductWithdraw()->getStatus()->getId());
  3015.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'condition', $oldCondition->getValue(), null, $activity->getProductWithdraw()->getCondition()->getId());
  3016.                     $activity->getProductWithdraw()->setStatus($oldStatus);
  3017.                     $activity->getProductWithdraw()->setCondition($oldCondition);
  3018.                     $activity->getProductWithdraw()->setTermid($ticket->getTermid());
  3019.                     ProductService::moveProductClient($em, $activity->getProductWithdraw(), $ticket->getClient()->getWarehouse());
  3020.                     ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), 'scan');
  3021.                 }
  3022.             }
  3023.             // Actual
  3024.             if($activity->getProductActual() != null){
  3025.                 // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  3026.                 if($activity->getProductActual()->getIsAlreadyInserted('actual')){
  3027.                     $productToDelete = $activity->getProductActual();
  3028.                     $activity->setProductActual(null);
  3029.                     $this->deleteProductAlreadyInserted($em, $productToDelete);
  3030.                 }
  3031.                 else{
  3032.                     $activity->getProductActual()->setTermid($ticket->getTermid());
  3033.                     ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  3034.                 }
  3035.             }
  3036.             // Installation
  3037.             if($activity->getProductInstallation() != null){
  3038.                 $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  3039.                 ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), 'status', $oldStatus->getValue(), $intervention, $activity->getProductInstallation()->getStatus()->getId());
  3040.                 $activity->getProductInstallation()->setStatus($oldStatus);
  3041.                 $activity->getProductInstallation()->setTermid(null);
  3042.                 ProductService::moveProductClient($em, $activity->getProductInstallation(), $intervention->getWarehouse());
  3043.                 ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), 'scan');
  3044.             }
  3046.             $em->remove($activity);
  3047.         }
  3048.         foreach($intervention->getProductLogs() as $log){
  3049.             $log->setIntervention(null);
  3050.         }
  3051.         $em->flush();
  3053.         $em->remove($intervention);
  3054.         $em->flush();
  3056.         if($ticket->getInterventionCompleted() == null){
  3057.             $ticket->setDatetimeEnd(null);
  3058.             if($ticket->getStatus()->getSlug() == "closed" || $ticket->getStatus()->getSlug() == "closed_portal"){
  3059.                 $statusAssigned = $em->getRepository("App\Entity\Slave\TicketStatus")->findOneBySlug("assigned");
  3060.                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusAssigned->getValue());
  3061.                 $ticket->setStatus($statusAssigned);
  3062.             }
  3063.             $em->flush();
  3064.         }
  3066.         $this->addFlash('notice_success', "Intervento eliminato correttamente");
  3067.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  3068.     }
  3069.     
  3070.     /**
  3071.      * @Route("/{interventionId}/scheda/intervento/modifica", name="user_ticket_intervention_edit")
  3072.      * @Security("is_granted('edit', 'ticket')")
  3073.      */
  3074.     public function userTicketInterventionEdit($interventionId, Request $request)
  3075.     {    
  3076.         $em = $this->mr->getManager('slave');
  3077.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($interventionId);
  3078.         if($intervention->getOutcomeType()->getSlug() == 'completed')
  3079.             return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3080.         else
  3081.             return $this->redirectToRoute("user_ticket_intervention", array('interventionId' => $intervention->getId()));
  3082.     }
  3084.     /**
  3085.      * @Route("/{interventionId}/scheda/intervento/attivita-riassunto", name="user_ticket_intervention_activity_summary")
  3086.      * @Security("is_granted('edit', 'ticket')")
  3087.      */
  3088.     public function userTicketInterventionActivitySelect($interventionId, Request $request)
  3089.     {    
  3090.         $em = $this->mr->getManager('slave');
  3091.         $session = $request->getSession();
  3092.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3093.         $ticket = $intervention->getTicket();
  3094.         $components = $em->getRepository("App\Entity\Slave\ProductComponent")->findAll();
  3095.         // Se tecnico -> Escludo i tipi attività solo backoffice
  3096.         if($this->getUser()->getAccountTypology() == 'technician')
  3097.             $interventionActivityTypes = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findVisibleByOperationGroupAndOnlyBackoffice($ticket->getOperation()->getGroup()->getSlug(), false);
  3098.         else
  3099.             $interventionActivityTypes = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findVisibleByOperationGroupAndOnlyBackoffice($ticket->getOperation()->getGroup()->getSlug(), true);
  3101.         return $this->render('role/user/ticket/intervention/activity/summary.html.twig', array(
  3102.             'ticket' => $ticket,
  3103.             'components' => $components,
  3104.             'intervention' => $intervention,
  3105.             'interventionActivityTypes' => $interventionActivityTypes
  3106.         ));
  3107.     }
  3109.     /**
  3110.      * @Route("/scheda/intervento/attivita-cancella", name="user_ticket_intervention_activity_delete")
  3111.      * @Security("is_granted('edit', 'ticket')")
  3112.      */
  3113.     public function userTicketInterventionActivityDelete(Request $request)
  3114.     {    
  3115.         $em = $this->mr->getManager('slave');
  3116.         $session = $request->getSession();
  3117.         $activity = $em->getRepository("App\Entity\Slave\InterventionActivity")->findOneById($request->request->get('activityId'));
  3118.         $intervention = $activity->getIntervention();
  3119.         $ticket = $intervention->getTicket();
  3121.         // Withdraw
  3122.         if($activity->getProductWithdraw() != null){
  3123.             // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  3124.             if($activity->getProductWithdraw()->getIsAlreadyInserted('withdraw')){
  3125.                 $productToDelete = $activity->getProductWithdraw();
  3126.                 $activity->setProductWithdraw(null);
  3127.                 $this->deleteProductAlreadyInserted($em, $productToDelete);
  3128.             }
  3129.             else{
  3130.                 $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3131.                 $oldCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneById($intervention->getLastProductLog('condition')->getOldDataId());
  3132.                 ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'status', $oldStatus->getValue(), null, $activity->getProductWithdraw()->getStatus()->getId());
  3133.                 ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'condition', $oldCondition->getValue(), null, $activity->getProductWithdraw()->getCondition()->getId());
  3134.                 $activity->getProductWithdraw()->setStatus($oldStatus);
  3135.                 $activity->getProductWithdraw()->setCondition($oldCondition);
  3136.                 $activity->getProductWithdraw()->setTermid($ticket->getTermid());
  3137.                 ProductService::moveProductClient($em, $activity->getProductWithdraw(), $ticket->getClient()->getWarehouse());
  3138.                 ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), 'scan');
  3139.             }
  3140.         }
  3141.         // Actual
  3142.         if($activity->getProductActual() != null){
  3143.             // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  3144.             if($activity->getProductActual()->getIsAlreadyInserted('actual')){
  3145.                 $productToDelete = $activity->getProductActual();
  3146.                 $activity->setProductActual(null);
  3147.                 $this->deleteProductAlreadyInserted($em, $productToDelete);
  3148.             }
  3149.             else{
  3150.                 $activity->getProductActual()->setTermid($ticket->getTermid());
  3151.                 ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  3152.             }
  3153.         }
  3154.         // Installation
  3155.         if($activity->getProductInstallation() != null){
  3156.             $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  3157.             ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), 'status', $oldStatus->getValue(), $intervention, $activity->getProductInstallation()->getStatus()->getId());
  3158.             $activity->getProductInstallation()->setStatus($oldStatus);
  3159.             $activity->getProductInstallation()->setTermid(null);
  3160.             ProductService::moveProductClient($em, $activity->getProductInstallation(), $intervention->getWarehouse());
  3161.             ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), 'scan');
  3162.         }
  3164.         $em->remove($activity);
  3165.         $em->flush();
  3167.         $this->addFlash('notice_success', 'Attivita eliminata correttamente!');
  3168.         return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3169.     }
  3171.     /**
  3172.      * @Route("/scheda/intervento/{interventionId}/attivita/{activityTypeId}", name="user_ticket_intervention_activity")
  3173.      * @Security("is_granted('edit', 'ticket')")
  3174.      */
  3175.     public function userTicketInterventionActivity($interventionId, $activityTypeId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory)
  3176.     {    
  3177.         $em = $this->mr->getManager('slave');
  3178.         $emMaster = $this->mr->getManager('master');
  3179.         $session = $request->getSession();
  3180.         $company = $emMaster->getRepository("App\Entity\Master\Company")->findOneById($session->get('companyId'));
  3181.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($activityTypeId);
  3182.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3183.         $ticket = $intervention->getTicket();
  3185.         $activity = new InterventionActivity();
  3186.         $form = $formFactory->createNamed("form_intervention_activity", InterventionActivityType::class, $activity);
  3187.         $form->handleRequest($request);
  3189.         if($form->isSubmitted()){
  3190.             
  3191.             $valid = FormValidatorService::validateInterventionActivity($validator, $form, $activityType, $ticket, $intervention, $em);
  3193.             if($valid && $form->isValid()){
  3194.             
  3195.                 $activity->setIntervention($intervention);
  3196.                 $activity->setType($activityType);
  3197.                 // Withdraw
  3198.                 if($activityType->isProducerWithdrawMandatory() || $activityType->isSupplierWithdrawMandatory()){
  3199.                     $withdrawProduct = $this->activityProductByType($em, $form, 'Withdraw', array($ticket->getSupplier()));
  3200.                     // Se cambia il modello lo aggiorno al prodotto che ho disinstallato
  3201.                     $withdrawModel = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('modelWithdrawId')->getData());
  3202.                     if($withdrawModel != null)
  3203.                         $withdrawProduct->setModel($withdrawModel);
  3204.                     $activity->setProductWithdraw($withdrawProduct);
  3205.                     if($activityType->isSupplierWithdrawMandatory()){
  3206.                         $activity->setSupplierWithdraw($form->get('supplierWithdraw')->getData());
  3207.                         $transferLogType = $form->get('scanOrManualSupplierWithdraw')->getData();
  3208.                     }
  3209.                     if($activityType->isProducerWithdrawMandatory()){
  3210.                         $activity->setProducerWithdraw($form->get('producerWithdraw')->getData());
  3211.                         $transferLogType = $form->get('scanOrManualProducerWithdraw')->getData();
  3212.                     }
  3213.                     $components = $em->getRepository('App\Entity\Slave\ProductComponent')->findAll();
  3214.                     $arrayComponents = array();
  3215.                     foreach($components as $c){
  3216.                         $cp = $request->request->get('component_'.$c->getId());
  3217.                         if($cp == 'on')
  3218.                             array_push($arrayComponents, $c->getId());
  3219.                     }
  3220.                     $activity->setComponents($arrayComponents);
  3221.                     $newStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available'));
  3222.                     $newCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'retired'));
  3223.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'status', $newStatus->getValue(), $intervention, $activity->getProductWithdraw()->getStatus()->getId());
  3224.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'condition', $newCondition->getValue(), $intervention, $activity->getProductWithdraw()->getCondition()->getId());
  3225.                     $activity->getProductWithdraw()->setStatus($newStatus);
  3226.                     $activity->getProductWithdraw()->setCondition($newCondition);
  3227.                     $activity->getProductWithdraw()->setTermid(null);
  3228.                     ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), $transferLogType);
  3229.                     ProductService::moveProductClient($em, $activity->getProductWithdraw(), $intervention->getWarehouse());
  3230.                 }
  3231.                 // Actual
  3232.                 if($activityType->isProducerActualMandatory() || $activityType->isSupplierActualMandatory()){
  3233.                     $actualProduct = $this->activityProductByType($em, $form, 'Actual', array($ticket->getSupplier()));
  3234.                     // Se cambia il modello lo aggiorno al prodotto che c'è installato 
  3235.                     // Questa azione potrebbe creare un problema se un tecnico installa qualcosa, poi fa un evento di aggiornamento dove cambia il modello, poi lo elimina, ha di fatto baypassato l'impossibilità del tecnico di cambiare modello ad un prodotto.
  3236.                     // In ogni caso, quando poi la merce torna in magazzino, viene sistemato il tutto, quindi non è un reale problema.
  3237.                     $actualModel = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('modelActualId')->getData());
  3238.                     if($actualModel != null)
  3239.                         $actualProduct->setModel($actualModel);
  3240.                     $activity->setProductActual($actualProduct);
  3241.                     if($activityType->isProducerActualMandatory()){
  3242.                         $activity->setProducerActual($form->get('producerActual')->getData());
  3243.                         $transferLogType = $form->get('scanOrManualProducerActual')->getData();
  3244.                     }
  3245.                     if($activityType->isSupplierActualMandatory()){
  3246.                         $activity->setSupplierActual($form->get('supplierActual')->getData());
  3247.                         $transferLogType = $form->get('scanOrManualSupplierActual')->getData();
  3248.                     }
  3249.                     $activity->getProductActual()->setTermid($ticket->getTermid());
  3250.                     ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  3251.                 }
  3252.                 // Installation
  3253.                 if($activityType->isProducerInstallationMandatory() || $activityType->isSupplierInstallationMandatory()){
  3254.                     $installationProduct = $this->activityProductByType($em, $form, 'Installation', array($ticket->getSupplier()));
  3255.                     // Il modello non cambia mai, perché viene dettato dal magazzino, quindi non consento la modifica
  3256.                     $activity->setProductInstallation($installationProduct);
  3257.                     if($activityType->isProducerInstallationMandatory()){
  3258.                         $activity->setProducerInstallation($form->get('producerInstallation')->getData());
  3259.                         $transferLogType = $form->get('scanOrManualProducerInstallation')->getData();
  3260.                     }
  3261.                     if($activityType->isSupplierInstallationMandatory()){
  3262.                         $activity->setSupplierInstallation($form->get('supplierInstallation')->getData());
  3263.                         $transferLogType = $form->get('scanOrManualSupplierInstallation')->getData();
  3264.                     }
  3265.                     $newStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3266.                     ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), 'status', $newStatus->getValue(), $intervention, $activity->getProductInstallation()->getStatus()->getId());
  3267.                     $activity->getProductInstallation()->setStatus($newStatus);
  3268.                     $activity->getProductInstallation()->setTermid($ticket->getTermid());
  3269.                     ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), $transferLogType);
  3270.                     ProductService::moveProductClient($em, $activity->getProductInstallation(), $ticket->getClient()->getWarehouse());
  3271.                 }
  3272.                 $em->persist($activity);
  3273.                 $em->flush();
  3274.                 return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3275.             }
  3276.         }
  3278.         return $this->render('role/user/ticket/intervention/activity/single.html.twig', array(
  3279.             'company' => $company,
  3280.             'ticket' => $ticket,
  3281.             'intervention' => $intervention,
  3282.             'activityType' => $activityType,
  3283.             'isPos' => $activityType->isPos(),
  3284.             'form' => $form->createView()
  3285.         ));
  3286.     }
  3288.     /**
  3289.      * @Route("/scheda/intervento/attivita-prodotti-cerca-codice", name="user_ticket_intervention_activity_product_search_code")
  3290.      * @Security("is_granted('edit', 'ticket')")
  3291.      */
  3292.     public function userTicketInterventionActivityProductSearchCode(Request $request)
  3293.     {
  3294.         $em = $this->mr->getManager('slave');
  3295.         $session = $request->getSession();
  3296.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  3297.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($request->request->get('interventionId'));
  3298.         $interventionActivityType = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneById($request->request->get('activityTypeId'));
  3300.         $product = null;
  3301.         // Controllo se esiste il prodotto
  3302.         switch($request->request->get('type')){
  3303.             case 'producer_withdraw':
  3304.             case 'producer_installation':
  3305.             case 'producer_actual':
  3306.                 $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeProducer' => $request->request->get('code')));
  3307.                 break;
  3308.             case 'supplier_withdraw':
  3309.             case 'supplier_installation':
  3310.             case 'supplier_actual':
  3311.                 $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeSupplier' => $request->request->get('code')));
  3312.                 break;
  3313.             default: break;
  3314.         }
  3316.         $found = false;
  3317.         $json = '{';
  3319.         if($product != null){
  3320.             $found = true;
  3321.             $posAccessoryOk = false;
  3322.             $supplierOk = false;    
  3323.             $canMove = true;
  3325.             if($product->getModel()->isPos() == $interventionActivityType->isPos())
  3326.                 $posAccessoryOk = true;
  3328.             // Controllo se il fornitore del ticket è tra quelli del prodotto
  3329.             foreach($product->getSuppliers() as $supplier){
  3330.                 if($ticket->getSupplier()->getId() == $supplier->getId()){
  3331.                     $supplierOk = true;
  3332.                     break;
  3333.                 }
  3334.             }
  3336.             // Controllo se posso spostare il prodotto
  3337.             switch($request->request->get('type')){
  3338.                 case 'producer_withdraw':
  3339.                 case 'supplier_withdraw':
  3340.                 case 'producer_actual':
  3341.                 case 'supplier_actual':
  3342.                     $warehouse = $ticket->getClient()->getWarehouse();
  3343.                     break;
  3344.                 case 'producer_installation':
  3345.                 case 'supplier_installation':
  3346.                     $warehouse = $intervention->getWarehouse();
  3347.                     if($product->getStatus()->getSlug() != 'available')
  3348.                         $canMove = false;
  3349.                     break;
  3350.                 default: break;
  3351.             }
  3353.             $json.= '"id":"'.$product->getId().'", "model":'.json_encode($product->getModel()->getName()).', "codeProducer":"'.$product->getCodeProducer().'", "codeSupplier":"'.$product->getCodeSupplier().'", "supplierOk":"'.$supplierOk.'", "posAccessoryOk":"'.$posAccessoryOk.'",';
  3354.         
  3355.             if($product->getActualWarehouse()->getId() == $warehouse->getId())
  3356.                 $json.= '"otherWarehouse":"0", "type":"", "warehouse":"", "otherWarehouseId":"", "otherWarehouseNickname":"", "canMove":"'.$canMove.'"';
  3357.             else
  3358.                 $json.= '"otherWarehouse":"1","type":"'.$request->request->get('type').'","warehouse":"'.$warehouse->getId().'", "otherWarehouseId":"'.$product->getActualWarehouse()->getId().'", "otherWarehouseNickname":"'.$product->getActualWarehouse()->getNickname().'", "canMove":"'.$canMove.'"';
  3359.             
  3360.         }
  3361.         $json.= '}';
  3363.         return new Response(json_encode(array("code" => 200, "success" => true, "found" => $found, "product" => $json)));
  3364.     }
  3366.     /**
  3367.      * @Route("/scheda/intervento/attivita-prodotto-cerca", name="user_ticket_intervention_activity_product_search")
  3368.      * @Security("is_granted('edit', 'ticket')")
  3369.      */
  3370.     public function userTicketInterventionActivityProductSearch(Request $request)
  3371.     {    
  3372.         $em = $this->mr->getManager('slave');
  3373.         $session = $request->getSession();
  3374.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3375.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  3376.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get('interventionId'));
  3378.         $type = $request->request->get('type');
  3379.         $filter = $request->request->get('filter');
  3380.         $isPos = $request->request->get('isPos');
  3381.         $products = array();
  3383.         if($type == 'installation')
  3384.             $products = $em->getRepository('App\Entity\Slave\Product')->findByWarehouseSupplierAndIsPosWithFilter($intervention->getWarehouse()->getId(), $ticket->getSupplier()->getId(), $isPos, $filter);
  3385.         
  3386.         if($type == 'actual' || $type == 'withdraw')
  3387.             $products = $em->getRepository('App\Entity\Slave\Product')->findByWarehouseSupplierAndIsPosWithFilter($ticket->getClient()->getWarehouse()->getId(), $ticket->getSupplier()->getId(), $isPos, $filter);
  3389.         $first = true;
  3390.         $json = "[";
  3391.         foreach($products as $p){
  3392.             if($first) $first = false; else $json.= ',';
  3393.             $codeProducer = '"---"'; if($p->getCodeProducer() != null && $p->getCodeProducer() != '') $codeProducer = json_encode($p->getCodeProducer());
  3394.             $codeSupplier = '"---"'; if($p->getCodeSupplier() != null && $p->getCodeSupplier() != '') $codeSupplier = json_encode($p->getCodeSupplier());
  3395.             $json.= '{"id":'.$p->getId().', "modelName":'.json_encode($p->getModel()->getName()).', "codeProducer":'.$codeProducer.', "codeSupplier":'.$codeSupplier.'}';
  3396.         }
  3397.         $json.= "]";
  3398.         
  3399.         return new Response(json_encode(array("code" => 200, "success" => true, "products" => $json)));
  3400.     }
  3401.     
  3402.     /**
  3403.      * @Route("/scheda/intervento/attivita-modello-cerca", name="user_ticket_intervention_activity_model_search")
  3404.      * @Security("is_granted('edit', 'ticket')")
  3405.      */
  3406.     public function userTicketInterventionActivityModelSearch(Request $request)
  3407.     {    
  3408.         $em = $this->mr->getManager('slave');
  3409.         $session = $request->getSession();
  3410.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3411.         $isPos = $request->request->get('isPos');
  3412.         $filter = $request->request->get('filter');
  3413.         $interventionId = $request->request->get('interventionId');
  3414.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3415.         
  3416.         $supplier = $intervention->getTicket()->getSupplier();
  3417.         $models = $em->getRepository('App\Entity\Slave\ProductModel')->findAllowedPosModel($isPos, $filter, $supplier);
  3418.                 
  3419.         $first = true;
  3420.         $json = "[";
  3421.         foreach($models as $m){
  3422.             if($first) $first = false; else $json.= ',';
  3423.             $json.= '{"id":'.$m->getId().', "name":'.json_encode($m->getName()).', "subcategory":'.json_encode($m->getSubcategory()->getName()).', "category":'.json_encode($m->getSubcategory()->getCategory()->getName()).', "producer":'.json_encode($m->getProducer()->getName()).'}';
  3424.         }
  3425.         $json.= "]";
  3426.       
  3427.         return new Response(json_encode(array("code" => 200, "success" => true, "models" => $json)));
  3428.     }
  3430.     /**
  3431.      * @Route("/scheda/intervento/attivita-modello-componenti", name="user_ticket_intervention_activity_model_components")
  3432.      * @Security("is_granted('edit', 'ticket')")
  3433.      */
  3434.     public function userTicketInterventionActivityModelComponents(Request $request)
  3435.     {    
  3436.         $em = $this->mr->getManager('slave');
  3437.         $session = $request->getSession();
  3438.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3439.         $model = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($request->request->get('modelId'));
  3440.                 
  3441.         $first = true;
  3442.         $json = "[";
  3443.         if($model != null){
  3444.             foreach($model->getComponents() as $c){
  3445.                 if($first) $first = false; else $json.= ',';
  3446.                 $json.= '{"id":"'.$c->getId().'", "name":"'.$c->getName().'"}';
  3447.             }
  3448.         }
  3449.         $json.= "]";
  3450.       
  3451.         return new Response(json_encode(array("code" => 200, "success" => true, "components" => $json)));
  3452.     }
  3454.     /**
  3455.      * @Route("/{interventionId}/scheda/intervento/attivita-sposta-prodotto", name="user_ticket_intervention_activity_move_product")
  3456.      * @Security("is_granted('edit', 'ticket')")
  3457.      */
  3458.     public function userTicketInterventionActivityMoveProduct(Request $request, $interventionId)
  3459.     {
  3460.         $em = $this->mr->getManager('slave');
  3461.         $session = $request->getSession();
  3462.         $type = $request->request->get('type');
  3463.         $product = $em->getRepository('App\Entity\Slave\Product')->findOneById($request->request->get('productId'));
  3464.         $oldStatus = $product->getStatus();
  3465.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($interventionId);
  3466.         if($type == "installation"){
  3467.             $statusNew = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  3468.             $warehouse = $intervention->getWarehouse();
  3469.             $product->setTermid(null);
  3470.             $product->setStatus($statusNew);
  3471.         }
  3472.         else{
  3473.             $statusNew = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3474.             $warehouse = $intervention->getTicket()->getClient()->getWarehouse();
  3475.             $product->setTermid($intervention->getTicket()->getTermid());
  3476.             $product->setStatus($statusNew);
  3477.         }
  3478.         
  3479.         if($oldStatus->getId() != $statusNew->getId())
  3480.             ProductService::createProductLog($em, $product, $this->getUser(), 'status', $oldStatus->getValue(), null, $statusNew->getId());
  3482.         ProductService::createProductTransferLog($em, $product, null, $this->getUser(), $warehouse, new \Datetime(), 'forced');
  3483.         $product->setActualWarehouse($warehouse);
  3484.         $product->setDateLastTransfer(new \Datetime());
  3485.         $product->isToManage(false);
  3486.         $product->setToManagePriority(0);
  3487.         $em->flush();
  3488.         return new Response(json_encode(array("code" => 200, "success" => true)));
  3489.     }
  3490.     
  3491.     /**
  3492.      * @Route("/{interventionId}/scheda/intervento/dettagli", name="user_ticket_intervention")
  3493.      * @Security("is_granted('edit', 'ticket')")
  3494.      */
  3495.     public function userTicketIntervention($interventionId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs, MailerInterface $mailer)
  3496.     {    
  3497.         $em = $this->mr->getManager('slave');
  3498.         $emMaster = $this->mr->getManager('master');
  3499.         $session = $request->getSession();
  3500.         $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  3501.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3502.         $ticket = $intervention->getTicket();
  3503.         $settingCompletedDefault = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'outcome_completed_default'));
  3504.         $outcomeCompletedDefault = $em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneById($settingCompletedDefault->getValue());
  3506.         $form = $formFactory->createNamed("form_intervention", InterventionType::class, $intervention, array('typeSlug' => $intervention->getOutcomeType()->getSlug()));
  3507.         $form->handleRequest($request);
  3509.         if($form->isSubmitted()){
  3511.             [$valid, $interventionOutcome] = FormValidatorService::validateIntervention($em, $validator, $form, $intervention->getOutcomeType()->getSlug());
  3513.             if($valid && $form->isValid()){
  3515.                 $intervention->setTechnician($ticket->getTechnician());
  3516.                 $intervention->setOperator($this->getUser());
  3517.                 if($intervention->getOutcomeType()->getSlug() == "completed")
  3518.                     $datetime = date_create_from_format("d-m-Y H:i", $form->get('date')->getData()->format('d-m-Y').' '.$form->get('timeHour')->getData().':'.$form->get('timeMinute')->getData());
  3519.                 else
  3520.                     $datetime = new \Datetime();
  3521.                 
  3522.                 $intervention->setDatetime($datetime);
  3523.                 $intervention->setMotivation($form->get("motivation")->getData());
  3524.                 $em->persist($intervention);
  3526.                 switch($intervention->getOutcomeType()->getSlug()){
  3527.                     case 'suspended':
  3528.                     case 'empty':
  3529.                         // Inserisco la sospensione del ticket
  3530.                         $suspension = new TicketSuspension();
  3531.                         $suspension->setTicket($ticket);
  3532.                         $suspension->setIntervention($intervention);
  3533.                         $suspension->setDatetimeFrom(date_create_from_format("d-m-Y H:i", $form->get('dateFrom')->getData()->format('d-m-Y').' '.$form->get('timeFromHour')->getData().':'.$form->get('timeFromMinute')->getData()));
  3534.                         if($form->get('dateTo')->getData() != null && $form->get('timeToHour')->getData() != null && $form->get('timeToMinute')->getData() != null){
  3535.                             $suspension->setDatetimeTo(date_create_from_format("d-m-Y H:i", $form->get('dateTo')->getData()->format('d-m-Y').' '.$form->get('timeToHour')->getData().':'.$form->get('timeToMinute')->getData()));
  3536.                         }
  3537.                         $em->persist($suspension);
  3538.                         // Aggiorno dati intervento
  3539.                         if($interventionOutcome->isReferentRequired()) $intervention->setReferent($form->get("referent")->getData());
  3540.                         if($interventionOutcome->isPhoneRequired()) $intervention->setPhone($form->get("phone")->getData());
  3541.                         if($interventionOutcome->isPhotoRequired()) {
  3542.                             $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  3543.                             MediaService::uploadImage($fs, $form->get('file')->getData(), null, $uploadDir, $intervention, 'photo', 100, 1000, 200, true);
  3544.                         }
  3545.                         // SE empty -> Aggiungo costo UAV
  3546.                         if($intervention->getOutcomeType()->getSlug() == 'empty'){
  3547.                             $amountTechnician = null;
  3548.                             // Cerco tra gli UAV di quella provincia e di quell'utente
  3549.                             if($ticket->getUAVOperationTariffAmount() != null){
  3550.                                 foreach($ticket->getUAVOperationTariffAmount()->getTechnicianAreas() as $jttaota){
  3551.                                     if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId())
  3552.                                         $amountTechnician = $jttaota->getAmount();
  3553.                                 }
  3554.                             }
  3555.                             // SE non ho risultati -> Fuori zona metto 0.00
  3556.                             if($amountTechnician == null){
  3557.                                 $amountTechnician = '0.00';
  3558.                             }
  3559.                             $intervention->setAmount($ticket->getUAVOperationTariffAmount()->getAmount());
  3560.                             $intervention->setAmountTechnician($amountTechnician);
  3561.                         }
  3562.                         // Se account agenzia che gestisce -> approvo automaticamente sospensione --- Altrimenti metto in richiesta sospensione
  3563.                         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  3564.                             $suspension->setApproved(true);
  3565.                             $suspension->setManaged(true);
  3566.                     
  3567.                             $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  3568.                             if($settingUnlockSameTech->getValue() != 1){
  3569.                                 TicketService::createTicketLog($em, $this->getUser(), $ticket, "ct", $ticket->getTechnician(), null);
  3570.                                 $ticket->setTechnician(null);
  3571.                             }
  3572.                             $ticketStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  3573.                         }
  3574.                         else{
  3575.                             $ticketStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspension_request'));
  3576.                             if($intervention->getOutcomeType()->getSlug() == "suspended"){
  3577.                                 $settingAgencyEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_agency_email'));
  3578.                                 $subject = $this->params->get('subject_ticket_suspension_request');
  3579.                                 $template = "email/ticket_suspension_request.html.twig";
  3580.                             }
  3581.                             else{
  3582.                                 $settingAgencyEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_uav_agency_email'));
  3583.                                 $subject = $this->params->get('subject_ticket_uav_request');
  3584.                                 $template = "email/ticket_uav_request.html.twig";
  3585.                             }
  3586.                             if($settingAgencyEmail->getValue() != null){
  3587.                                 $emails = preg_split('/\,/', $settingAgencyEmail->getValue());
  3588.                                 foreach($emails as $email){
  3589.                                     $message = (new TemplatedEmail())
  3590.                                         ->subject($subject.' '.$ticket->getNumber())
  3591.                                         ->from($this->params->get('email_noreply'))
  3592.                                         ->to(rtrim(ltrim($email, " ")," "))
  3593.                                         ->htmlTemplate($template)
  3594.                                         ->context(['company' => $company, 'ticket' => $ticket, 'suspension' => $suspension]);
  3595.                                     $mailer->send($message);
  3596.                                 }
  3597.                             }
  3598.                         }
  3599.                         // Aggiorno stato ticket
  3600.                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $ticketStatus->getValue());
  3601.                         $ticket->setStatus($ticketStatus);
  3602.                         break;
  3603.                     case 'completed': 
  3604.                         // Chiudo il ticket
  3605.                         $statusClosed = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed'));
  3606.                         TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $ticket->getStatus(), $statusClosed->getValue());
  3607.                         $ticket->setStatus($statusClosed);
  3608.                         $ticket->setDatetimeEnd($intervention->getDatetime());
  3610.                         // Cerco la jt del tecnico-operazione nell'area e setto l'amount
  3611.                         $amountTechnician = null;
  3612.                         foreach($ticket->getOperationTariffAmount()->getTechnicianAreas() as $jttaota){
  3613.                             if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId()){
  3614.                                 $amountTechnician = $jttaota->getAmount();
  3615.                                 break;
  3616.                             }
  3617.                         }
  3618.                         // Se non la trovo -> Fuori zona metto 0.00
  3619.                         if($amountTechnician == null){
  3620.                             $amountTechnician = '0.00';
  3621.                         }
  3622.                         $intervention->setAmount($ticket->getOperationTariffAmount()->getAmount());
  3623.                         $intervention->setAmountTechnician($amountTechnician);
  3624.                 
  3625.                         $this->addFlash('notice_success', 'Ticket completato!');
  3626.                         break;
  3627.                     default: break;
  3628.                 }
  3629.                 $em->flush();
  3631.                 $session->set('interventionId', $intervention->getId());
  3632.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  3633.             }
  3634.         }
  3636.         return $this->render('role/user/ticket/intervention/intervention.html.twig', array(
  3637.             'ticket' => $ticket,
  3638.             'intervention' => $intervention,
  3639.             'outcomeCompletedDefault' => $outcomeCompletedDefault,
  3640.             'form' => $form->createView()
  3641.         ));
  3642.     }
  3644.     /**
  3645.      * @Route("/scheda/intervento/esito-aggiorna", name="user_ticket_intervention_outcome_update")
  3646.      * @Security("is_granted('edit', 'ticket')")
  3647.      */
  3648.     public function userTicketInterventionOutcomeUpdate(Request $request)
  3649.     {    
  3650.         $em = $this->mr->getManager('slave');
  3651.         $interventionOutcome = $em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneById($request->request->get("outcomeId"));
  3652.         return new Response(json_encode(array(
  3653.             "code" => 200,
  3654.             "success" => true,
  3655.             "suspensionTo" => $interventionOutcome->isSuspensionToRequired(),
  3656.             "referent" => $interventionOutcome->isReferentRequired(),
  3657.             "motivation" => $interventionOutcome->isMotivationRequired(),
  3658.             "phone" => $interventionOutcome->isPhoneRequired(),
  3659.             "photo" => $interventionOutcome->isPhotoRequired()
  3660.         ))); 
  3661.     }
  3663.     /**
  3664.      * @Route("/sistema-duplicati", name="user_ticket_duplicate_to_wrong")
  3665.      */        
  3666.     public function userTicketDuplicateToWrong(Request $request)
  3667.     {    
  3668.         $em = $this->mr->getManager('slave');
  3670.         $wrongStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug("wrong");
  3671.         $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findAll();
  3672.         $ticketId = null;
  3673.         $skipId = array();
  3674.         $wrongTicketArray = array();
  3675.         foreach($tickets as $ticket){
  3676.             $ticketId = $ticket->getId();
  3677.             if(!in_array($ticketId, $skipId)){
  3678.                 foreach($tickets as $innerTicket){
  3679.                     if($ticketId != $innerTicket->getId() && $ticket->getNumber() == $innerTicket->getNumber() && $ticket->getTermid()->getCode() == $innerTicket->getTermid()->getCode() && $innerTicket->getStatus()->getId() < 4){
  3680.                         array_push($skipId, $innerTicket->getId());
  3681.                         array_push($wrongTicketArray, $ticket);
  3682.                     }
  3683.                 }
  3684.             }
  3685.         }
  3687.         foreach($wrongTicketArray as $wt){
  3688.             TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $wt->getStatus(), $wrongStatus->getValue());
  3689.             $wt->setStatus($wrongStatus);
  3690.         }
  3691.         $em->flush();
  3693.         return $this->redirectToRoute("user_ticket_list");
  3694.     }
  3696.     /**
  3697.      * @Route("/sposta-temp", name="user_ticket_move_to_temp")
  3698.      */
  3699.     public function userTicketmoveToTemp(Request $request)
  3700.     {    
  3701.         $em = $this->mr->getManager('slave');
  3702.         $tempStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug("temp");
  3703.         $ticketArray = [];
  3705.         foreach($ticketArray as $array){
  3706.             $ts = $em->getRepository('App\Entity\Slave\Ticket')->findAllByNumber($array[0]);
  3707.             foreach($ts as $t){
  3708.                 if($t->getTermid()->getCode() == $array[1] && $t->getStatus()->getId() < 4){
  3709.                     TicketService::createTicketLog($em, $this->getUser(), $ticket, "cs", $t->getStatus(), $tempStatus->getValue());
  3710.                     $t->setStatus($tempStatus);
  3711.                 }
  3712.             }
  3713.         }
  3715.         $em->flush();
  3716.         return $this->redirectToRoute("user_ticket_list");
  3717.     }
  3718. }