src/Controller/User/UserTicketController.php line 965

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  1. <?php
  3. namespace App\Controller\User;
  5. use App\Entity\Master\CityAlias;
  6. use App\Entity\Slave\Client;
  7. use App\Entity\Slave\ClientPhone;
  8. use App\Entity\Slave\Product;
  9. use App\Entity\Slave\Intervention;
  10. use App\Entity\Slave\InterventionActivity;
  11. use App\Entity\Slave\InterventionExtra;
  12. use App\Entity\Slave\Termid;
  13. use App\Entity\Slave\Ticket;
  14. use App\Entity\Slave\TicketReminder;
  15. use App\Entity\Slave\TicketSuspension;
  16. use App\Entity\Slave\Warehouse;
  17. use App\Form\Base\DocumentType;
  18. use App\Form\Master\CityAliasType;
  19. use App\Form\Model\AssignTechnician;
  20. use App\Form\Model\Document;
  21. use App\Form\Model\ImportTicketsSuspend;
  22. use App\Form\Model\ImportTicketsSusUnlock;
  23. use App\Form\Model\ImportTicketCancels;
  24. use App\Form\Model\ImportTicketClosures;
  25. use App\Form\Model\ImportTicketIntervention;
  26. use App\Form\Model\ImportTicketNew;
  27. use App\Form\Slave\AssignTechnicianType;
  28. use App\Form\Slave\ClientEditType;
  29. use App\Form\Slave\InterventionType;
  30. use App\Form\Slave\InterventionActivityType;
  31. use App\Form\Slave\InterventionSlaType;
  32. use App\Form\Slave\InterventionExtraType;
  33. use App\Form\Slave\OperationKeysMappingType;
  34. use App\Form\Slave\TicketType;
  35. use App\Form\Slave\TicketAddressType;
  36. use App\Form\Slave\TicketErrorProvinceType;
  37. use App\Form\Slave\TicketErrorAddressType;
  38. use App\Form\Slave\TicketErrorSupplierType;
  39. use App\Form\Slave\TicketErrorOperationType;
  40. use App\Form\Slave\TicketDeleteType;
  41. use App\Form\Slave\TicketOperationType;
  42. use App\Form\Slave\TicketOperationTariffAmountType;
  43. use App\Form\Slave\TicketExpirationEditType;
  44. use App\Form\Slave\TicketWaybillEditType;
  45. use App\Form\Slave\TicketReminderType;
  46. use App\Form\Slave\TicketSuspensionEditType;
  47. use App\Form\Slave\TicketSuspensionApproveType;
  48. use App\Form\Slave\TicketSuspensionUnlockType;
  49. use App\Form\Slave\ImportTicketCancelsType;
  50. use App\Form\Slave\ImportTicketClosuresType;
  51. use App\Form\Slave\ImportTicketsSuspendType;
  52. use App\Form\Slave\ImportTicketsSusUnlockType;
  53. use App\Form\Slave\ImportTicketInterventionType;
  54. use App\Form\Slave\ImportTicketNewType;
  55. use App\Service\EncryptionService;
  56. use App\Service\FilterService;
  57. use App\Service\FormValidatorService;
  58. use App\Service\ImportService;
  59. use App\Service\MediaService;
  60. use App\Service\ProductService;
  61. use App\Service\TicketService;
  62. use App\Service\UtilitiesService;
  63. use App\Service\ValidationService;
  64. use Doctrine\Persistence\ManagerRegistry;
  65. use Knp\Snappy\Pdf;
  66. use Knp\Component\Pager\PaginatorInterface;
  67. use Sensio\Bundle\FrameworkExtraBundle\Configuration\Security;
  68. use Symfony\Bundle\FrameworkBundle\Controller\AbstractController;
  69. use Symfony\Bridge\Twig\Mime\TemplatedEmail;
  70. use Symfony\Component\DependencyInjection\ParameterBag\ParameterBagInterface;
  71. use Symfony\Component\Filesystem\Filesystem;
  72. use Symfony\Component\Form\FormError;
  73. use Symfony\Component\Form\FormFactoryInterface;
  74. use Symfony\Component\HttpFoundation\Request;
  75. use Symfony\Component\HttpFoundation\Response;
  76. use Symfony\Component\HttpFoundation\ResponseHeaderBag;
  77. use Symfony\Component\HttpFoundation\StreamedResponse;
  78. use Symfony\Component\Mailer\MailerInterface;
  79. use Symfony\Component\PasswordHasher\Hasher\UserPasswordHasherInterface;
  80. use Symfony\Component\Routing\Annotation\Route;
  81. use Symfony\Component\Validator\Validator\ValidatorInterface;
  83. /**
  84.  * @Route("/scrivania/ticket")
  85.  * @Security("is_granted('ROLE_USER') and is_granted('active', user) && is_granted('view', 'ticket')")
  86.  */
  87. class UserTicketController extends AbstractController
  88. {
  89.     private $mr;
  90.     private $params;
  92.     public function __construct(ManagerRegistry $mr, ParameterBagInterface $params)
  93.     {
  94.         $this->mr = $mr;
  95.         $this->params = $params;
  96.     }
  98.     public function activityProductByType($em, $form, $type, $suppliers){
  99.         if($form->get('product'.$type.'Id')->getData() != null){
  100.             $product = $em->getRepository('App\Entity\Slave\Product')->findOneById($form->get('product'.$type.'Id')->getData());
  101.         }
  102.         else{
  103.             $model = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('model'.$type.'Id')->getData());
  104.             switch($type){
  105.                 case 'Withdraw': 
  106.                     $status = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available'));
  107.                     $condition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken'));
  108.                     break;
  109.                 case 'Actual':
  110.                     $status = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  111.                     $condition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'free'));
  112.                     break;
  113.                 default: break;
  114.             }
  115.             $product = ProductService::createProduct($em, $model, $form->get('producer'.$type)->getData(), $form->get('supplier'.$type)->getData(), $suppliers, $status, $condition);
  116.         }
  117.         return $product;
  118.     }
  120.     public function importCheckFile($em, $validator, $form)
  121.     {
  122.         $row = 0;
  123.         $valid = true;
  124.         if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get('separator'));
  125.         if($valid) $valid = ValidationService::validateFile($validator, $form->get('path'), true, $form->get('file')->getData(), '10', array('csv', 'txt'));
  126.         if($valid && ($handle = fopen($form->get('file')->getData(), "r")) !== FALSE) {
  127.             while(($data = fgetcsv($handle, 2000, $form->get('separator')->getData())) !== FALSE) {
  128.                 $data = array_map("utf8_encode", $data);
  129.                 if($row > 0){
  130.                     $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  131.                     if($ticket == null){
  132.                         $valid = false;
  133.                         $form->get("path")->addError(new FormError("Ticket non trovato"));
  134.                         $this->addFlash('notice_danger', 'Il ticket presente alla riga '.$row.' con n° '.$data[0].' e termid '.$data[1].' non è stato trovato! Ricontrolla il file!');
  135.                         break;
  136.                     }
  137.                 }
  138.                 $row++;
  139.             }
  140.             fclose($handle);
  141.         }
  142.         return $valid;
  143.     }
  145.     public function importInterventionCreate($em, $ticket, $warehouse, $datetime)
  146.     {
  147.         $intervention = new Intervention();
  148.         $intervention->setTicket($ticket);
  149.         $intervention->setTechnician($ticket->getTechnician());
  150.         $intervention->setOperator($this->getUser());
  151.         $intervention->setOutcomeType($em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => 'completed')));
  152.         $intervention->setOutcome($em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneBy(array('slug' => 'completato-correttamente')));
  153.         $intervention->setWarehouse($warehouse);
  154.         $intervention->setDatetime($datetime);
  155.         $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$datetime->format('m').'-'.$datetime->format('Y').' 00:00:00'));
  156.         if($ticket->getOperationTariffAmount() != null)
  157.             $intervention->setAmount($ticket->getOperationTariffAmount()->getAmount());
  158.         $intervention->setAmountTechnician('0.00');
  159.         $intervention->setBillable(true);
  160.         $em->persist($intervention);
  161.         return $intervention;
  162.     }
  164.     public function importInterventionSearchProduct($em, $code, $supplier){
  165.         $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeProducer' => $code));
  166.         if($product == null)
  167.             $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeSupplier' => $code));
  168.         return $product;
  169.     }
  171.     public function importInterventionActivity($em, $ticket, $intervention, $activityType, $isDisi, $prodOld, $prodNew, $warehouse, $datetime)
  172.     {
  173.         $activity = new InterventionActivity();
  174.         $activity->setIntervention($intervention);
  175.         $activity->setType($activityType);
  176.         $skip = false;
  177.         if($prodOld != null && $prodNew != null && ($prodNew->getCodeProducer() == $prodOld->getCodeProducer() || $prodNew->getCodeProducer() == '0'.$prodOld->getCodeProducer()))
  178.             $skip = true;
  179.         if($prodOld != null){
  180.             $activity->setProductWithdraw($prodOld);
  181.             $activity->setProducerWithdraw($prodOld->getCodeProducer());
  182.             $activity->setSupplierWithdraw($prodOld->getCodeSupplier());
  183.             $newWarehouse = $warehouse;
  184.             if($prodOld->movedByDS())
  185.                 $newWarehouse = $prodOld->getActualWarehouse();
  186.             else{
  187.                 $prodOld->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available')));
  188.                 $prodOld->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken')));
  189.             }
  190.             $prodOld->setActualWarehouse($ticket->getClient()->getWarehouse());
  191.             ProductService::createProductTransferLog($em, $prodOld, null, $this->getUser(), $warehouse, $datetime, 'forced');
  192.             $prodOld->setActualWarehouse($newWarehouse);
  193.         }
  194.         if($prodNew != null && !$skip){
  195.             if($isDisi){
  196.                 $activity->setProductWithdraw($prodNew);
  197.                 $activity->setProducerWithdraw($prodNew->getCodeProducer());
  198.                 $activity->setSupplierWithdraw($prodNew->getCodeSupplier());
  199.                 $newWarehouse = $warehouse;
  200.                 if($prodNew->movedByDS())
  201.                     $newWarehouse = $prodNew->getActualWarehouse();
  202.                 else{
  203.                     $prodNew->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available')));
  204.                     $prodNew->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'broken')));
  205.                 }
  206.                 $prodNew->setActualWarehouse($ticket->getClient()->getWarehouse());
  207.                 ProductService::createProductTransferLog($em, $prodNew, null, $this->getUser(), $warehouse, $datetime, 'forced');
  208.                 $prodNew->setActualWarehouse($newWarehouse);
  209.             }
  210.             else{
  211.                 $activity->setProductInstallation($prodNew);
  212.                 $activity->setProducerInstallation($prodNew->getCodeProducer());
  213.                 $activity->setSupplierInstallation($prodNew->getCodeSupplier());
  214.                 $newWarehouse = $ticket->getClient()->getWarehouse();
  215.                 if($prodNew->movedByDS())
  216.                     $newWarehouse = $prodNew->getActualWarehouse();
  217.                 else{
  218.                     $prodNew->setTermid($ticket->getTermid());
  219.                     $prodNew->setStatus($em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use')));
  220.                     $prodNew->setCondition($em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'free')));
  221.                 }
  222.                 $prodNew->setActualWarehouse($warehouse);
  223.                 ProductService::createProductTransferLog($em, $prodNew, null, $this->getUser(), $ticket->getClient()->getWarehouse(), $datetime, 'forced');
  224.                 $prodNew->setActualWarehouse($newWarehouse);
  225.             }
  226.         }
  227.         $em->persist($activity);
  228.     }
  230.     public function deleteTicketAndConnectedValues($em, $ticket){
  231.         $termid = $ticket->getTermid();
  232.         $client = $ticket->getClient();
  233.         if($termid != null){
  234.             if(sizeof($termid->getTickets()) == 1){
  235.                 foreach($termid->getProducts() as $pr)
  236.                     $pr->setTermid(null);
  237.                 $em->remove($termid);
  238.             }
  239.         }
  240.         if($ticket->getClient() != null){
  241.             if(sizeof($client->getTermids()) == 1 && sizeof($client->getTickets()) == 1 && sizeof($client->getFiles()) == 0 && $client->getWarehouse()->canDelete()){
  242.                 foreach($client->getPhones() as $phone)
  243.                     $em->remove($phone);
  244.                 $em->remove($client->getWarehouse());
  245.                 $em->remove($client);
  246.             }
  247.         }
  248.         $em->remove($ticket);
  249.     }
  251.     public function deleteProductAlreadyInserted($em, $product)
  252.     {
  253.         foreach($product->getTransferLogs() as $transferLog)
  254.             $em->remove($transferLog);
  255.         foreach($product->getLogs() as $log)
  256.             $em->remove($log);
  257.         $em->remove($product);
  258.         $em->flush();
  259.     }
  261.     // SCRIVANIA
  262.         /**
  263.          * @Route("/sblocca-materiale-mancante", name="user_ticket_unlock_waiting_material")
  264.          */
  265.         public function userTicketUnlockWaitingMaterial(Request $request)
  266.         {    
  267.             $em = $this->mr->getManager('slave');
  268.             $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  270.             foreach($ticket->getSuspensions() as $s){
  271.                 if(!$s->isUnlocked())
  272.                     $suspension = $s;
  273.             }
  275.             $unlockCausal = "Ticket sbloccato per materiale mancante ricevuto";
  276.             $suspension->unlock($unlockCausal, new \DateTime(), $em);
  277.             $em->flush();
  279.             $response = array("code" => 200, "success" => true);
  280.             return new Response(json_encode($response)); 
  281.         }
  282.     //
  284.     // SCARICA
  285.         /**
  286.          * @Route("/scarica-da-email", name="user_ticket_download_email")
  287.          * @Security("is_granted('edit', 'ticket')")
  288.          */
  289.         public function userTicketDownloadEmail(Request $request)
  290.         {
  291.             $emMaster = $this->mr->getManager('master');
  292.             $session = $request->getSession();
  293.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  294.             $mailbox = "{in.postassl.it:993/imap/ssl}INBOX";
  295.             $mailboxOther = "{in.postassl.it:993/imap/ssl}INBOX.other";
  296.             $em = $this->mr->getManager('slave');
  298.             foreach($company->getMailers() as $mailer){
  300.                 $count = 0;
  301.                 $countTicket = 0;
  302.                 $countTicketError = 0;
  303.                 $inboxOther = imap_open($mailboxOther, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  304.                 imap_expunge($inboxOther); // Elimina le mail "marcate"
  305.                 imap_close($inboxOther); // Chiude la connessione
  306.                 
  307.                 $inbox = imap_open($mailbox, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  308.                 imap_expunge($inbox); // Elimina le mail "marcate"
  309.                 $emails = imap_search($inbox, 'ALL'); // Cerca tutte le email da leggere
  310.                 $testing = $this->params->get('ticket_download_testing');
  311.                 $error = false;
  313.                 if($emails){
  314.                     rsort($emails); // Ordino con la più nuova in cima
  315.                     foreach($emails as $email){
  316.                         if($count < 600){
  317.                             // INOLTRO A THEBURMANUTENZIONE@GMAIL.COM
  318.                             if($company->getCode() == "BBQV25"){
  319.                                 $overview = imap_fetch_overview($inbox, $email, 0);
  320.                                 $isRead = isset($overview[0]->seen) && $overview[0]->seen == 1;
  321.                                 if(!$isRead){
  322.                                     $header = imap_headerinfo($inbox, $email); // Gestisco l'header                            
  323.                                     // Serve per skippare le email che non hanno mittente o di spam
  324.                                     if(property_exists($header, 'from') && property_exists($header->from[0], 'host'))
  325.                                         $sender = $header->from[0]->mailbox."@".$header->from[0]->host;
  326.                                     if($sender == "thebur.manutenzioni@gmail.com"){
  327.                                         $body = imap_fetchbody($inbox, $email, 1);
  328.                                         $subject = $header->subject;
  329.                                         $to = 'thebur.integrations@gmail.com';
  330.         
  331.                                         $headers = "From: $sender\r\n";
  332.                                         $headers .= "Reply-To: $sender\r\n";
  333.                                         $headers .= "X-Mailer: PHP/" . phpversion();
  334.         
  335.                                         mail($to, $subject, $body, $headers);
  336.                                         imap_setflag_full($inbox, $email, "\\SEEN");
  337.                                     }
  338.                                 }
  339.                             }
  340.                             [$countTicket, $countTicketError] = TicketService::downloadTicket($em, $emMaster, $inbox, $email, $mailer, $testing, $company,$countTicket, $countTicketError);
  341.                         }
  342.                         else
  343.                             break;
  344.                         $count++;
  345.                     }
  346.                 }
  347.                 if(!$testing){
  348.                     imap_expunge($inbox); // Elimina le mail "marcate"
  349.                     imap_close($inbox); // Chiude la connessione
  350.                 }
  351.                 
  352.                 if($countTicketError > 0)
  353.                     $noticeType = "notice_warning";
  354.                 else
  355.                     $noticeType = "notice_success";
  357.                 $this->addFlash($noticeType, 'Casella '.$mailer->getUser().':<br>E-mail processate: '.$count.'<br>Ticket scaricati: '.$countTicket.'<br>Ticket con errori: '.$countTicketError);
  358.             }
  360.             return $this->redirectToRoute("user_ticket_list");
  361.         }
  362.         
  363.         /**
  364.          * @Route("/scarica-da-email-altro", name="user_ticket_download_email_other")
  365.          * @Security("is_granted('edit', 'ticket')")
  366.          */
  367.         public function userTicketDownloadEmailOther(Request $request)
  368.         {
  369.             $session = $request->getSession();
  370.             $emMaster = $this->mr->getManager('master');
  371.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  372.             $mailbox = "{in.postassl.it:993/imap/ssl}INBOX.other";
  373.             $mailboxIncoming = "{in.postassl.it:993/imap/ssl}INBOX";
  374.             $em = $this->mr->getManager('slave');
  375.             
  376.             foreach($company->getMailers() as $mailer){
  378.                 $count = 0;
  379.                 $countTicket = 0;
  380.                 $countTicketError = 0;
  381.                 $inboxIncoming = imap_open($mailboxIncoming, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  382.                 imap_expunge($inboxIncoming); // Elimina le mail "marcate"
  383.                 imap_close($inboxIncoming); // Chiude la connessione
  385.                 $inbox = imap_open($mailbox, $mailer->getUser(), EncryptionService::decrypt($mailer->getPassword())) or die('Impossibile connettersi alla casella email: '.imap_last_error()); // Connessione alla casella email
  386.                 imap_expunge($inbox); // Elimina le mail "marcate"
  387.                 $emails = imap_search($inbox, 'UNSEEN'); // Cerca tutte le email da leggere
  388.                 $testing = $this->params->get('ticket_download_testing');;
  389.                 $error = false;
  391.                 if($emails){
  392.                     rsort($emails); // Ordino con la più nuova in cima
  393.                     foreach($emails as $email){
  394.                         if($count < 600){
  395.                             // INOLTRO A THEBURMANUTENZIONE@GMAIL.COM
  396.                             if($company->getCode() == "BBQV25"){
  397.                                 $overview = imap_fetch_overview($inbox, $email, 0);
  398.                                 $isRead = isset($overview[0]->seen) && $overview[0]->seen == 1;
  399.                                 if(!$isRead){
  400.                                     $header = imap_headerinfo($inbox, $email); // Gestisco l'header                            
  401.                                     // Serve per skippare le email che non hanno mittente o di spam
  402.                                     if(property_exists($header, 'from') && property_exists($header->from[0], 'host'))
  403.                                         $sender = $header->from[0]->mailbox."@".$header->from[0]->host;
  404.                                     if($sender == "thebur.manutenzioni@gmail.com"){
  405.                                         $body = imap_fetchbody($inbox, $email, 1);
  406.                                         $subject = $header->subject;
  407.                                         $to = 'thebur.integrations@gmail.com';
  408.         
  409.                                         $headers = "From: $sender\r\n";
  410.                                         $headers .= "Reply-To: $sender\r\n";
  411.                                         $headers .= "X-Mailer: PHP/" . phpversion();
  412.         
  413.                                         mail($to, $subject, $body, $headers);
  414.                                         imap_setflag_full($inbox, $email, "\\SEEN");
  415.                                     }
  416.                                 }
  417.                             }
  418.                             [$countTicket, $countTicketError] = TicketService::downloadTicket($em, $emMaster, $inbox, $email, $mailer, $testing, $company,$countTicket, $countTicketError);
  419.                         }
  420.                         else
  421.                             break;
  422.                         $count++;
  423.                     }
  424.                 }
  425.                 if(!$testing){
  426.                     imap_expunge($inbox); // Elimina le mail "marcate"
  427.                     imap_close($inbox); // Chiude la connessione
  428.                 }
  429.                 
  430.                 if($countTicketError > 0)
  431.                     $noticeType = "notice_warning";
  432.                 else
  433.                     $noticeType = "notice_success";
  435.                 $this->addFlash($noticeType, 'Casella '.$mailer->getUser().':<br>E-mail processate: '.$count.'<br>Ticket scaricati: '.$countTicket.'<br>Ticket con errori: '.$countTicketError);
  436.             }
  438.             return $this->redirectToRoute("user_ticket_list");
  439.         }
  440.     //
  442.     // IMPORTA CSV
  443.         /**
  444.          * @Route("/importa", name="user_ticket_import")
  445.          * @Security("is_granted('edit', 'ticket')")
  446.          */
  447.         public function userTicketImport(Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory)
  448.         {    
  449.             $em = $this->mr->getManager('slave');
  450.             $emMaster = $this->mr->getManager('master');
  451.             $session = $request->getSession();
  452.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  453.             
  454.             $arraySuppliers = [];
  455.             $masterSuppliersIds = [];
  456.             foreach($company->getSuppliers() as $jtcs){
  457.                 array_push($masterSuppliersIds, $jtcs->getSupplier()->getId());
  458.             }
  459.             foreach($masterSuppliersIds as $sId){
  460.                 $supplier = $em->getRepository('App\Entity\Slave\Supplier')->findOneBy(['idSupplier' => $sId]);
  461.                 switch($supplier->getSlug()){
  462.                     case 'bcc-pos': $arraySuppliers['BCC Pos'] = 'bcc-pos'; break;
  463.                     case 'fabrick': $arraySuppliers['Fabrick'] = 'fabrick'; break;
  464.                     case 'nexi-book-meps':
  465.                     case 'nexi-book-monetica':
  466.                         $arraySuppliers['Nexi (Book MEPS o Book Monetica)'] = 'nexi';
  467.                         break;
  468.                     case 'nexi-book-sia': $arraySuppliers['NEXI Book SIA'] = 'nexi-book-sia'; break;
  469.                     case 'worldline-italia': $arraySuppliers['Worldline Italia'] = 'worldline-italia'; break;
  470.                     case 'csc---axerve':
  471.                     case 'csc---cglobal':
  472.                     case 'csc---cronos':
  473.                     case 'csc---cse':
  474.                     case 'csc---decathlon':
  475.                     case 'csc---euronet':
  476.                     case 'csc---lis-pay':
  477.                     case 'csc---mooney':
  478.                     case 'csc---nexi-book-meps':
  479.                     case 'csc---nexi-book-monetica':
  480.                     case 'csc---nexi-book-sia':
  481.                     case 'csc---numera':
  482.                     case 'csc---p4cards':
  483.                     case 'csc---q8':
  484.                     case 'csc---repas':
  485.                     case 'csc---worldline-italia':
  486.                     case 'csc---yamamay':
  487.                         $arraySuppliers['CSC'] = 'csc';
  488.                         break;
  489.                     case 'sate---worldline':
  490.                     case 'sate---numera':
  491.                     case 'sate---mooney':
  492.                     case 'sate---flagpay':
  493.                     case 'sate---argentea':
  494.                         $arraySuppliers['SATE'] = 'sate';
  495.                         break;
  496.                     default: break;
  497.                 }
  498.             }
  500.             // NUOVI TICKET
  501.             $operationId = null;
  502.             $importTicketNew = new ImportTicketNew();
  503.             $formTicket = $formFactory->createNamed("form_import_ticket_new", ImportTicketNewType::class, $importTicketNew, array('suppliers' => $arraySuppliers));
  504.             $formTicket->handleRequest($request);
  506.             if($formTicket->isSubmitted()){
  508.                 $valid = true;
  509.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formTicket->get('supplier'));
  510.                 if($valid && $formTicket->get('supplier')->getData() == 'nexi-book-sia'){
  511.                     $valid = ValidationService::validateNotBlank($validator, $formTicket->get('operation'));
  512.                     $operationId = $formTicket->get('operation')->getData();
  513.                 }
  514.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formTicket->get('separator'));
  515.                 if($valid) $valid = ValidationService::validateFile($validator, $formTicket->get('file'), true, $formTicket->get('file')->getData(), '10', array('csv', 'txt', 'bin'));
  517.                 if($valid && $formTicket->isValid()){
  518.                     $error = false;
  519.                     $row = 0;
  520.                     $countInserted = 0;
  521.                     switch($formTicket->get('supplier')->getData()){
  522.                         case 'bcc-pos':
  523.                         case 'fabrick':
  524.                         case 'lis-holding':
  525.                         case 'nexi':
  526.                         case 'nexi-book-sia':
  527.                         case 'sate':
  528.                         case 'worldline-italia':
  529.                             [$error, $row, $countInserted] = TicketService::importFile($em, $emMaster, $formTicket, $company, $operationId, $row);
  530.                             break;
  531.                         case 'csc': // CSC
  532.                             [$error, $row, $countInserted] = TicketService::importFileCSC($em, $emMaster, $formTicket, $error, $row, $countInserted);
  533.                             break;
  534.                         default: break;
  535.                     }
  537.                     if($error)
  538.                         $this->addFlash('notice_warning', 'Un totale di '.$countInserted.' su '.($row - 1).' ticket è stato scaricato dal file CSV, alcuni presentano degli errori!');
  539.                     else
  540.                         $this->addFlash('notice_success', 'Un totale di '.$countInserted.' su '.($row - 1).' ticket è stato scaricato dal file CSV senza errori!');
  541.                     return $this->redirectToRoute('user_ticket_list');
  542.                 }
  543.             }
  545.             // INTERVENTI
  546.             $importTicketIntervention = new ImportTicketIntervention();
  547.             $formIntervention = $formFactory->createNamed("form_import_ticket_intervention", ImportTicketInterventionType::class, $importTicketIntervention);
  548.             $formIntervention->handleRequest($request);
  550.             if($formIntervention->isSubmitted()){
  551.                 
  552.                 $valid = true;
  553.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formIntervention->get('separator'));
  554.                 if($valid) $valid = ValidationService::validateFile($validator, $formIntervention->get('file'), true, $formIntervention->get('file')->getData(), '10', array('csv', 'txt'));
  555.                 $row = 0;
  556.                 if(($handle = fopen($formIntervention->get('file')->getData(), "r")) !== FALSE) {
  557.                     while(($data = fgetcsv($handle, 2000, $formIntervention->get('separator')->getData())) !== FALSE) {
  558.                         // Salta righe vuote
  559.                         if(empty(array_filter($data))) {$row++; continue; }
  561.                         $data = array_map("utf8_encode", $data);
  562.                         if($row > 0){
  563.                             $ticket = null;
  564.                             $nTicket = null;
  565.                             $termid = null;
  566.                             switch($formIntervention->get('supplier')->getData()){
  567.                                 case 'fabrick-flex':
  568.                                     $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByLikeNumberAndTermid($data[1], $data[2]);
  569.                                     if($ticket == null){
  570.                                         $valid = false;
  571.                                         $formIntervention->get("path")->addError(new FormError("Ticket non trovato"));
  572.                                         $this->addFlash('notice_danger', 'Il ticket presente alla riga '.($row + 1).' con n° '.$data[1].' e termid '.$data[2].' non è stato trovato! Ricontrolla il file!');
  573.                                         break;
  574.                                     }
  575.                                     if($valid){
  576.                                         $prodPos = $this->importInterventionSearchProduct($em, $data[9], $ticket->getSupplier());
  577.                                         if($prodPos == null){
  578.                                             $valid = false;
  579.                                             $formIntervention->get("path")->addError(new FormError("Matricola non presente"));
  580.                                             $this->addFlash('notice_danger', 'Non è stato trovato il prodotto presente alla riga '.($row + 1).' con matricola '.$data[9].' ! Ricontrolla il file!');
  581.                                             break;
  582.                                         }
  583.                                     }
  584.                                     if($valid){
  585.                                         $prodSim = $this->importInterventionSearchProduct($em, $data[10], $ticket->getSupplier());
  586.                                         if($prodSim == null){
  587.                                             $valid = false;
  588.                                             $formIntervention->get("path")->addError(new FormError("Matricola non presente"));
  589.                                             $this->addFlash('notice_danger', 'Non è stato trovato il prodotto presente alla riga '.($row + 1).' con matricola '.$data[10].'! Ricontrolla il file!');
  590.                                             break;
  591.                                         }
  592.                                     }
  593.                                     break;
  594.                                 default: break;
  595.                             }
  596.                         }
  597.                         $row++;
  598.                     }
  599.                     fclose($handle);
  600.                 }
  601.                 
  602.                 if($valid && $formIntervention->isValid()){
  604.                     $actualNumber = 0;
  605.                     $actualTermid = 0;
  606.                     $ignored = false;
  607.                     $continueIntervention = false;
  608.                     $row = 0;
  609.                     $ticketStatusClosed = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed'));
  610.                     $countClosed = 0;
  611.                     $countIgnored = 0;
  613.                     if(($handle = fopen($formIntervention->get('file')->getData(), "r")) !== FALSE) {
  614.                         while(($data = fgetcsv($handle, 2000, $formIntervention->get('separator')->getData())) !== FALSE) {
  615.                             $data = array_map("utf8_encode", $data);
  616.                             if($row > 0){
  617.                                 switch($formIntervention->get('supplier')->getData()){
  618.                                     case 'fabrick-flex': // FABRICK FLEX
  620.                                         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByLikeNumberAndTermid($data[1], $data[2]);
  622.                                         if($ticket != null && ($ticket->getStatus()->getSlug() == "closed" || $ticket->getStatus()->getSlug() != "closed_portal"))
  623.                                             $countIgnored++;
  625.                                         if($ticket != null && $ticket->getStatus()->getSlug() != "to_assign" && $ticket->getStatus()->getSlug() != "closed" && $ticket->getStatus()->getSlug() != "closed_portal" && $ticket->getStatus()->getSlug() != "wrong" && $ticket->getStatus()->getSlug() != "canceled"){
  627.                                             $warehouse = $ticket->getTechnician()->mainWarehouse();
  628.                                             
  629.                                             // Inserisco intervento
  630.                                             $datetime = date_create_from_format('m/d/Y', $data[12]);
  631.                                             $intervention = $this->importInterventionCreate($em, $ticket, $warehouse, $datetime);
  633.                                             // Cerco o creo i prodotti del ticket
  634.                                             $pPos = $this->importInterventionSearchProduct($em, $data[9], $ticket->getSupplier());
  635.                                             $pSim = $this->importInterventionSearchProduct($em, $data[10], $ticket->getSupplier());
  637.                                             // Inserisco le attività
  638.                                             $activityTypePos = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneBy(array('slug' => 'installato-pos-fabrick-flex'));
  639.                                             $activityTypeSim = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneBy(array('slug' => 'installato-accessorio-fabrick-flex'));
  640.                                             $this->importInterventionActivity($em, $ticket, $intervention, $activityTypePos, false, null, $pPos, $warehouse, $datetime);
  641.                                             $this->importInterventionActivity($em, $ticket, $intervention, $activityTypeSim, false, null, $pSim, $warehouse, $datetime);
  642.                                             $ticket->setStatus($ticketStatusClosed);
  643.                                             $ticket->setWaybill($data[11]);
  644.                                             $ticket->setDatetimeEnd(new \Datetime());
  645.                                             $em->flush();
  646.                                             $countClosed++;
  647.                                         }
  648.                                         break;
  649.                                     default: break;
  650.                                 }
  651.                             }
  652.                             $row++;
  653.                         }
  654.                         fclose($handle);
  655.                     }
  657.                     $em->flush();
  658.                     $this->addFlash('notice_success', 'Sono stati inseriti '.$countClosed.' interventi e sono stati ignorati '.$countIgnored.' interventi perché già chiusi!');
  659.                     return $this->redirectToRoute('user_ticket_list');
  660.                 }
  661.             }
  663.             // CHIUSURE PORTALE
  664.             $statusClosedPortal = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal'));
  665.             $ticketClosures = new ImportTicketClosures();
  666.             $formClosures = $formFactory->createNamed("form_import_ticket_closures", ImportTicketClosuresType::class, $ticketClosures);
  667.             $formClosures->handleRequest($request);
  669.             if($formClosures->isSubmitted()){
  670.                 
  671.                 $valid = true;
  672.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formClosures->get('separator'));
  673.                 if($valid) $valid = ValidationService::validateFile($validator, $formClosures->get('file'), true, $formClosures->get('file')->getData(), '10', array('csv', 'txt'));
  674.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formClosures);
  676.                 if($valid && $formClosures->isValid()){
  678.                     $row = 0;
  679.                     $counterNotUpdated = 0;
  680.                     $counterClosed = 0;
  681.                     $counterAlreadyClosed = 0;
  683.                     if(($handle = fopen($formClosures->get('file')->getData(), "r")) !== FALSE) {
  684.                         while(($data = fgetcsv($handle, 2000, $formClosures->get('separator')->getData())) !== FALSE) {
  685.                             $data = array_map("utf8_encode", $data);
  686.                             if($row > 0){
  687.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  688.                                 if($ticket != null){
  689.                                     $ticket->setClosedOnPortal(true);
  690.                                     switch($ticket->getStatus()->getSlug()){
  691.                                         case 'closed': $ticket->setStatus($statusClosedPortal); $counterClosed++; break;
  692.                                         case 'closed_portal': $counterAlreadyClosed++; break;
  693.                                         default: $counterNotUpdated++; break;
  694.                                     }
  695.                                 }
  696.                             }
  697.                             $row++;
  698.                         }
  699.                         fclose($handle);
  700.                     }
  701.                     $em->flush();
  703.                     $this->addFlash('notice_success', 'Ticket chiusi: '.$counterClosed.'<br>Ticket già chiusi: '.$counterAlreadyClosed.'<br>Ticket stato non aggiornato: '.$counterNotUpdated);
  704.                     return $this->redirectToRoute('user_ticket_list');
  705.                 }
  706.             }
  708.             // ANNULLA TICKET
  709.             $statusCanceled = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'canceled'));
  710.             $ticketCancels = new ImportTicketCancels();
  711.             $formCancels = $formFactory->createNamed("form_import_ticket_cancels", ImportTicketCancelsType::class, $ticketCancels);
  712.             $formCancels->handleRequest($request);
  714.             if($formCancels->isSubmitted()){
  715.                 
  716.                 $valid = true;
  717.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formCancels->get('separator'));
  718.                 if($valid) $valid = ValidationService::validateFile($validator, $formCancels->get('file'), true, $formCancels->get('file')->getData(), '10', array('csv', 'txt'));
  719.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formCancels);
  721.                 if($valid && $formCancels->isValid()){
  723.                     $row = 0;
  724.                     if(($handle = fopen($formCancels->get('file')->getData(), "r")) !== FALSE) {
  725.                         while(($data = fgetcsv($handle, 2000, $formCancels->get('separator')->getData())) !== FALSE) {
  726.                             $data = array_map("utf8_encode", $data);
  727.                             if($row > 0){
  728.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  729.                                 if($ticket != null){
  730.                                     $ticket->setStatus($statusCanceled);
  731.                                 }
  732.                             }
  733.                             $row++;
  734.                         }
  735.                         fclose($handle);
  736.                     }
  737.                     $em->flush();
  739.                     $this->addFlash('notice_success', 'Ticket annullati!');
  740.                     return $this->redirectToRoute('user_ticket_list');
  741.                 }
  742.             }
  744.             // SOSPENDI TICKET
  745.             $statusSuspended = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  746.             $interventionOutcomeTypeSuspended = $em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => 'suspended'));
  747.             $interventionOutcomeSuspendedMassiva = $em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneBy(array('slug' => 'suspended-massiva'));
  749.             $ticketsSuspend = new ImportTicketsSuspend();
  750.             $formSuspend = $formFactory->createNamed("form_import_tickets_suspend", ImportTicketsSuspendType::class, $ticketsSuspend);
  751.             $formSuspend->handleRequest($request);
  753.             if($formSuspend->isSubmitted()){
  754.                 
  755.                 $valid = true;
  756.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSuspend->get('causal'));
  757.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formSuspend);
  759.                 if($valid && $formSuspend->isValid()){
  760.                     $row = 0;
  761.                     if(($handle = fopen($formSuspend->get('file')->getData(), "r")) !== FALSE) {
  762.                         while(($data = fgetcsv($handle, 2000, $formSuspend->get('separator')->getData())) !== FALSE) {
  763.                             $data = array_map("utf8_encode", $data);
  764.                             if($row > 0){
  765.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  766.                                 if($ticket != null){
  767.                                     $today = new \Datetime();
  768.                                     $intervention = new Intervention();
  769.                                     $intervention->setTicket($ticket);
  770.                                     $intervention->setOutcomeType($interventionOutcomeTypeSuspended);
  771.                                     $intervention->setOutcome($interventionOutcomeSuspendedMassiva);
  772.                                     $intervention->setDatetime(new \Datetime());
  773.                                     $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  774.                                     $intervention->setBillable(false);
  775.                                     $em->persist($intervention);
  776.                     
  777.                                     $ticketSuspension = new TicketSuspension();
  778.                                     $ticketSuspension->setTicket($ticket);
  779.                                     $ticketSuspension->setIntervention($intervention);
  780.                                     $ticketSuspension->setDatetimeFrom(new \Datetime());
  781.                                     $ticketSuspension->setApproved(true);
  782.                                     $ticketSuspension->setManaged(true);
  783.                                     $ticketSuspension->setUnlockCausal($formSuspend->get('causal')->getData());
  784.                                     $ticketSuspension->setRefuseMotivation(null);
  785.                                     $em->persist($ticketSuspension);
  786.                     
  787.                                     $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  788.                                     if($settingUnlockSameTech->getValue() != 1)
  789.                                         $ticket->setTechnician(null);
  790.                                     $ticket->setStatus($statusSuspended);
  791.                                     $em->flush();
  792.                                 }
  793.                             }
  794.                             $row++;
  795.                         }
  796.                         fclose($handle);
  797.                     }
  798.                     $em->flush();
  800.                     $this->addFlash('notice_success', 'Ticket sospesi!');
  801.                     return $this->redirectToRoute('user_ticket_list');
  802.                 }
  803.             }
  805.             // SBLOCCA SOSPENSIONE TICKET
  806.             $ticketsSusUnlock = new ImportTicketsSusUnlock();
  807.             $formSusUnlock = $formFactory->createNamed("form_import_tickets_sus_unlock", ImportTicketsSusUnlockType::class, $ticketsSusUnlock);
  808.             $formSusUnlock->handleRequest($request);
  810.             if($formSusUnlock->isSubmitted()){
  811.                 
  812.                 $valid = true;
  813.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('unlockCausal'));
  814.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('date'));
  815.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('hour'));
  816.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get('minute'));
  817.                 if($valid) $valid = $this->importCheckFile($em, $validator, $formSusUnlock);
  819.                 if($valid && $formSusUnlock->isValid()){
  820.                     $row = 0;
  821.                     if(($handle = fopen($formSusUnlock->get('file')->getData(), "r")) !== FALSE) {
  822.                         while(($data = fgetcsv($handle, 2000, $formSusUnlock->get('separator')->getData())) !== FALSE) {
  823.                             $data = array_map("utf8_encode", $data);
  824.                             if($row > 0){
  825.                                 $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($data[0], $data[1]);
  826.                                 if($ticket != null){
  827.                                     $datetimeTo = date_create_from_format('d-m-Y H:i', $formSusUnlock->get('date')->getData()->format('d-m-Y').' '.$formSusUnlock->get('hour')->getData().':'.$formSusUnlock->get('minute')->getData());
  828.                                     $unlockCausal = $formSusUnlock->get('unlockCausal')->getData();
  829.                                     $ticketSuspension = $ticket->getActualSuspension();
  830.                                     $ticketSuspension->unlock($unlockCausal, $datetimeTo, $em);
  831.                                 }
  832.                             }
  833.                             $row++;
  834.                         }
  835.                         fclose($handle);
  836.                     }
  837.                     $em->flush();
  839.                     $this->addFlash('notice_success', 'Sospensioni sbloccate!');
  840.                     return $this->redirectToRoute('user_ticket_list');
  841.                 }
  842.             }
  844.             return $this->render('role/user/ticket/import.html.twig', array(
  845.                 'formTicket' => $formTicket->createView(),
  846.                 'formIntervention' => $formIntervention->createView(),
  847.                 'formClosures' => $formClosures->createView(),
  848.                 'formCancels' => $formCancels->createView(),
  849.                 'formSuspend' => $formSuspend->createView(),
  850.                 'formSusUnlock' => $formSusUnlock->createView()
  851.             ));
  852.         }
  853.     //
  855.     /**
  856.      * @Route("/", name="user_tickets")
  857.      * @Security("is_granted('view', 'ticket')")
  858.      */
  859.     public function userTickets(Request $request)
  860.     {    
  861.         return $this->render('role/user/ticket/index.html.twig');
  862.     }
  864.     /**
  865.      * @Route("/ricerca", name="user_ticket_search")
  866.      * @Security("is_granted('view', 'ticket')")
  867.      */
  868.     public function userTicketSearch(Request $request, PaginatorInterface $paginator)
  869.     {    
  870.         $em = $this->mr->getManager('slave');
  871.         $suppliers = $em->getRepository("App\Entity\Slave\Supplier")->findAllOrdered();
  872.         $operationGroups = $em->getRepository("App\Entity\Slave\OperationGroup")->findAllOrdered();
  873.         $ticketStatuses = $em->getRepository('App\Entity\Slave\TicketStatus')->findAll();
  875.         if($this->getUser()->getAccountTypology() == 'technician'){
  876.             $filters = FilterService::ticket3Filter($request);
  877.             $ticketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findByTechnicianFiltered(true, $filters, $this->getUser()->getId());
  878.             $tickets = $paginator->paginate($ticketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  879.             $ticketsCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findByTechnicianFiltered(false, $filters, $this->getUser()->getId()));
  880.         }
  881.         else{
  882.             $filters = FilterService::ticket2Filter($request);
  883.             $ticketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findFiltered(true, $filters);
  884.             $tickets = $paginator->paginate($ticketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  885.             $ticketsCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findFiltered(false, $filters));
  886.         }
  887.         
  888.         return $this->render('role/user/ticket/search.html.twig', array(
  889.             'tickets' => $tickets,
  890.             'ticketsCount' => $ticketsCount,
  891.             'suppliers' => $suppliers,
  892.             'operations' => $operationGroups,
  893.             'filters' => $filters,
  894.             'ticketStatuses' => $ticketStatuses
  895.         ));
  896.     }
  897.     
  898.     /**
  899.      * @Route("/ricerca/esporta-csv", name="user_ticket_search_filter_export")
  900.      * @Security("is_granted('view', 'ticket')")
  901.      */
  902.     public function userTicketSearchFilterExport(Request $request)
  903.     {    
  904.         $em = $this->mr->getManager('slave');
  905.         $emMaster = $this->mr->getManager('master');
  906.         $session = $request->getSession();
  907.         $filters = $session->get('user_ticket_search_filters');
  909.         if($this->getUser()->getAccountTypology() == 'technician')
  910.             $tickets = $em->getRepository("App\Entity\Slave\Ticket")->findByTechnicianFiltered(false, $filters, $this->getUser()->getId());
  911.         else
  912.             $tickets = $em->getRepository("App\Entity\Slave\Ticket")->findFiltered(false, $filters);
  914.         $response = new StreamedResponse();
  915.         $response->setCallback(function() use($emMaster, $tickets) {
  916.             $handle = fopen('php://output', 'w+');
  917.             fputcsv($handle, array('Stato','Numero','Termid','Cliente','Operazione','Fornitore','Tariffa','Provincia','Tecnico','Data/Ora ricezione','Data/Ora chiusura','Data/Ora scadenza'), ";", '"', "\\");
  919.             foreach($tickets as $t){
  920.                 $status = null;
  921.                 $number = null;
  922.                 $termid = null;
  923.                 $client = null;
  924.                 $operation = null;
  925.                 $supplier = null;
  926.                 $tariff = null;
  927.                 $province = null;
  928.                 $technician = null;
  929.                 $datetimeStart = null;
  930.                 $datetimeEnd = null;
  931.                 $datetimeExpiration = null;
  932.                 if($t->getStatus() != null) $status = $t->getStatus()->getValue();
  933.                 if($t->getNumber() != null) $number = $t->getNumber();
  934.                 if($t->getTermid() != null) $termid = $t->getTermid()->getCode();
  935.                 if($t->getClient() != null) $client = $t->getClient()->__toString();
  936.                 if($t->getOperation() != null) $operation = $t->getOperation()->__toString();
  937.                 if($t->getOperationTariffAmount() != null) $tariff = $t->getOperationTariffAmount()->getValue();
  938.                 if($t->getSupplier() != null) $supplier = $t->getSupplier()->__toString();
  939.                 if($t->getIdProvince() != null) $province = $emMaster->getRepository("App\Entity\Master\Province")->findOneById($t->getIdProvince())->getSign();
  940.                 if($t->getTechnician() != null) $technician = $t->getTechnician()->__toString();
  941.                 if($t->getDatetimeStart() != null) $datetimeStart = $t->getDatetimeStart()->format('d-m-Y H:i');
  942.                 if($t->getDatetimeEnd() != null) $datetimeEnd = $t->getDatetimeEnd()->format('d-m-Y H:i');
  943.                 if($t->getDatetimeExpiration() != null) $datetimeExpiration = $t->getDatetimeExpiration()->format('d-m-Y H:i');
  945.                 fputcsv($handle, array($status, $number, $termid, $client, $operation, $supplier, $tariff, $province, $technician, $datetimeStart, $datetimeEnd, $datetimeExpiration), ";", '"', "\\");
  946.             }
  948.             fclose($handle);
  949.         });
  950.         
  951.         $response->setStatusCode(200);
  952.         $dispositionHeader = $response->headers->makeDisposition(ResponseHeaderBag::DISPOSITION_ATTACHMENT, 'Ticket filtrati.csv');
  953.         $response->headers->set('Content-Type', 'text/csv; charset=ISO-8859-15');
  954.         $response->headers->set('Content-Disposition', $dispositionHeader);
  955.         return $response;
  956.     }
  958.     /**
  959.      * @Route("/lista-tab", name="user_ticket_list_tab")
  960.      * @Security("is_granted('view', 'ticket')")
  961.      */
  962.     public function userTicketListTab(Request $request)
  963.     {    
  964.         $request->getSession()->set('user_ticket_list_tab', $request->request->get('ticketTabOpen'));
  965.         $request->getSession()->set('tab_operation_group', $request->request->get('ticketOperationGroup'));
  966.         $request->getSession()->set('tab_technician', $request->request->get('ticketTechnician'));
  967.         return $this->redirectToRoute('user_ticket_list');
  968.     }
  969.     
  970.     /**
  971.      * @Route("/lista", name="user_ticket_list")
  972.      * @Security("is_granted('view', 'ticket')")
  973.      */
  974.     public function userTicketList(Request $request, PaginatorInterface $paginator, ValidatorInterface $validator, FormFactoryInterface $formFactory)
  975.     {    
  976.         $em = $this->mr->getManager('slave');
  977.         $emMaster = $this->mr->getManager('master');
  978.         $session = $request->getSession();
  979.         $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  980.         $settingBackOffice = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_backoffice_manage'));
  981.         $suppliers = $em->getRepository("App\Entity\Slave\Supplier")->findAllOrdered();
  982.         $operationGroups = $em->getRepository("App\Entity\Slave\OperationGroup")->findAllOrdered();
  984.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  985.             # Agenzia
  986.             $filters = FilterService::ticketFilter($request);
  987.             if($session->get('tab_operation_group') != null){
  988.                 $filters['operation'] = $session->get('tab_operation_group');
  989.             }
  990.             if($session->get('tab_technician') != null){
  991.                 $filters['technician'] = $session->get('tab_technician');
  992.             }
  993.             
  994.             $errorTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsErrorFiltered(true, $filters);
  995.             $errorTickets = $paginator->paginate($errorTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  996.             $errorCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsErrorFiltered(false, $filters));
  998.             $toAssignTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'to_assign', $filters);
  999.             $toAssignTickets = $paginator->paginate($toAssignTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1000.             $toAssignCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(false, 'to_assign', $filters));
  1001.             
  1002.             $assignedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'assigned', $filters);
  1003.             $assignedTickets = $paginator->paginate($assignedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1004.             $assignedCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(false, 'assigned', $filters));
  1005.             
  1006.             $takenChargeTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'taken_charge', $filters);
  1007.             $takenChargeTickets = $paginator->paginate($takenChargeTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1008.             $takenChargeCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(false, 'taken_charge', $filters));
  1009.             
  1010.             $suspensionRequestTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'suspension_request', $filters);
  1011.             $suspensionRequestTickets = $paginator->paginate($suspensionRequestTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1012.             $suspensionRequestCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(false, 'suspension_request', $filters));
  1014.             $suspendedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'suspended', $filters);
  1015.             $suspendedTickets = $paginator->paginate($suspendedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1016.             $suspendedCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(false, 'suspended', $filters));
  1017.             
  1018.             $closedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'closed', $filters);
  1019.             $closedTickets = $paginator->paginate($closedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1020.             $closedCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(false, 'closed', $filters));
  1021.             
  1022.             $closedPortalTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'closed_portal', $filters);
  1023.             $closedPortalTickets = $paginator->paginate($closedPortalTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1024.             $closedPortalCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(false, 'closed_portal', $filters));
  1025.             
  1026.             $canceledTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'canceled', $filters);
  1027.             $canceledTickets = $paginator->paginate($canceledTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1028.             $canceledCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(false, 'canceled', $filters));
  1029.             
  1030.             $wrongTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(true, 'wrong', $filters);
  1031.             $wrongTickets = $paginator->paginate($wrongTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1032.             $wrongCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByStatusFiltered(false, 'wrong', $filters));
  1034.             // Assegna ticket
  1035.             $ticketsError = "Ticket assegnati! Ticket non spostati perché hanno un intervento in corso: ";
  1036.             $error = false;
  1037.             $first = true;
  1038.             $assignTechnician = new AssignTechnician();
  1039.             $formAssignTechnician = $formFactory->createNamed("form_assign_technician", AssignTechnicianType::class, $assignTechnician);
  1040.             $formAssignTechnician->handleRequest($request);
  1042.             if($formAssignTechnician->isSubmitted()){
  1043.                 
  1044.                 $valid = ValidationService::validateNotBlank($validator, $formAssignTechnician->get("technician"));
  1046.                 if($valid && $formAssignTechnician->isValid()){
  1048.                     $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  1049.                     $ids = $request->request->get('ids');
  1050.                     $ticketIds = explode(',', $ids);
  1051.                     foreach($ticketIds as $ticketId){
  1053.                         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  1054.                         $interventionId = null;
  1055.                         foreach($ticket->getInterventions() as $int){
  1056.                             if($int->getOutcome() == null){
  1057.                                 $interventionId = $int->getId();
  1058.                                 break;
  1059.                             }
  1060.                         }
  1062.                         if($interventionId == null){
  1063.                             $ticket->setTechnician($formAssignTechnician->get("technician")->getData());
  1064.                             $ticket->setStatus($statusAssigned);
  1065.                         }
  1066.                         else{
  1067.                             $error = true;
  1068.                             if($first) $first = false; else $ticketsError .= ', ';
  1069.                             $ticketsError .= $ticket->getNumber();
  1070.                         }
  1071.                     }
  1072.                     $em->flush();
  1074.                     if(!$error)
  1075.                         $this->addFlash('notice_success', "Tecnico assegnato ai ticket!");
  1076.                     else
  1077.                         $this->addFlash('notice_success', $ticketsError);
  1078.                     return $this->redirectToRoute('user_ticket_list');
  1079.                 }
  1080.             }
  1082.             return $this->render('role/user/ticket/list.html.twig', array(
  1083.                 'cities' => $cities,
  1084.                 'settingBackOffice' => $settingBackOffice->getValue(),
  1085.                 'errorTickets' => $errorTickets,
  1086.                 'errorCount' => $errorCount,
  1087.                 'toAssignTickets' => $toAssignTickets,
  1088.                 'toAssignCount' => $toAssignCount,
  1089.                 'assignedTickets' => $assignedTickets,
  1090.                 'assignedCount' => $assignedCount,
  1091.                 'takenChargeTickets' => $takenChargeTickets,
  1092.                 'takenChargeCount' => $takenChargeCount,
  1093.                 'suspensionRequestTickets' => $suspensionRequestTickets,
  1094.                 'suspensionRequestCount' => $suspensionRequestCount,
  1095.                 'suspendedTickets' => $suspendedTickets,
  1096.                 'suspendedCount' => $suspendedCount,
  1097.                 'closedTickets' => $closedTickets,
  1098.                 'closedCount' => $closedCount,
  1099.                 'closedPortalTickets' => $closedPortalTickets,
  1100.                 'closedPortalCount' => $closedPortalCount,
  1101.                 'canceledTickets' => $canceledTickets,
  1102.                 'canceledCount' => $canceledCount,
  1103.                 'wrongTickets' => $wrongTickets,
  1104.                 'wrongCount' => $wrongCount,
  1105.                 'suppliers' => $suppliers,
  1106.                 'operations' => $operationGroups,
  1107.                 'filters' => $filters,
  1108.                 'formAssignTechnician' => $formAssignTechnician->createView()
  1109.             ));
  1110.         }
  1112.         if($this->getUser()->getAccountTypology() == 'technician'){
  1113.             # Tecnico
  1114.             $settingTechUnlockSuspension = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_by_technician'));
  1115.             $filters = FilterService::ticketTechnicianFilter($request);
  1116.             if($session->get('tab_operation_group') != null){
  1117.                 $filters['all'] = $session->get('tab_operation_group');
  1118.             }
  1119.             if($session->get('numberOrTermid') != null){
  1120.                 $filters['all'] = $session->get('numberOrTermid');
  1121.                 $session->remove('numberOrTermid');
  1122.             }
  1124.             $assignedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'assigned', $filters);
  1125.             $assignedTickets = $paginator->paginate($assignedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1126.             $assignedCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(false, $this->getUser()->getId(), 'assigned', $filters));
  1127.             
  1128.             $takenChargeTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'taken_charge', $filters);
  1129.             $takenChargeTickets = $paginator->paginate($takenChargeTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1130.             $takenChargeCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(false, $this->getUser()->getId(), 'taken_charge', $filters));
  1131.             
  1132.             $suspensionRequestTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'suspension_request', $filters);
  1133.             $suspensionRequestTickets = $paginator->paginate($suspensionRequestTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1134.             $suspensionRequestCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(false, $this->getUser()->getId(), 'suspension_request', $filters));
  1136.             $suspendedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'suspended', $filters);
  1137.             $suspendedTickets = $paginator->paginate($suspendedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1138.             $suspendedCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(false, $this->getUser()->getId(), 'suspended', $filters));
  1139.             
  1140.             $closedTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'closed', $filters);
  1141.             $closedTickets = $paginator->paginate($closedTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1142.             $closedCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(false, $this->getUser()->getId(), 'closed', $filters));
  1143.             
  1144.             $closedPortalTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'closed_portal', $filters);
  1145.             $closedPortalTickets = $paginator->paginate($closedPortalTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1146.             $closedPortalCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(false, $this->getUser()->getId(), 'closed_portal', $filters));
  1147.             
  1148.             $canceledTicketsQuery = $em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(true, $this->getUser()->getId(), 'canceled', $filters);
  1149.             $canceledTickets = $paginator->paginate($canceledTicketsQuery, $request->getSession()->get($request->get("_route")."_page"), 100);
  1150.             $canceledCount = sizeof($em->getRepository("App\Entity\Slave\Ticket")->findTicketsByUserAndStatusFiltered(false, $this->getUser()->getId(), 'canceled', $filters));
  1151.             
  1152.             return $this->render('role/user/ticket/list.html.twig', array(
  1153.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  1154.                 'assignedTickets' => $assignedTickets,
  1155.                 'takenChargeTickets' => $takenChargeTickets,
  1156.                 'suspensionRequestTickets' => $suspensionRequestTickets,
  1157.                 'suspendedTickets' => $suspendedTickets,
  1158.                 'closedTickets' => $closedTickets,
  1159.                 'closedPortalTickets' => $closedPortalTickets,
  1160.                 'canceledTickets' => $canceledTickets,
  1161.                 'assignedCount' => $assignedCount,
  1162.                 'takenChargeCount' => $takenChargeCount,
  1163.                 'suspensionRequestCount' => $suspensionRequestCount,
  1164.                 'suspendedCount' => $suspendedCount,
  1165.                 'closedCount' => $closedCount,
  1166.                 'closedPortalCount' => $closedPortalCount,
  1167.                 'canceledCount' => $canceledCount,
  1168.                 'suppliers' => $suppliers,
  1169.                 'operations' => $operationGroups,
  1170.                 'filters' => $filters
  1171.             ));
  1172.         }    
  1173.     }
  1174.     
  1175.     // AZIONI LISTA
  1176.         // MULTIPLE
  1177.             /**
  1178.              * @Route("/selezione-multipla-azione", name="user_ticket_multiple_select_action")
  1179.              * @Security("is_granted('edit', 'ticket')")
  1180.              */
  1181.             public function userTicketMultipleSelectAction(Request $request, MailerInterface $mailer)
  1182.             {    
  1183.                 $em = $this->mr->getManager('slave');
  1184.                 $session = $request->getSession();
  1185.                 $tab = $request->request->get('tab');
  1186.                 $action = $request->request->get('action');
  1187.                 $ids = $request->request->get('ids');
  1188.                 $causal = $request->request->get('causal');
  1190.                 $session->set('ticketsIds', $ids);
  1191.                 $session->set('ticketsAction', $action);
  1193.                 $valid = true;
  1194.                 if($action == 'suspend' || $action == 'suspend_end'){
  1195.                     if($causal == null || $causal == ''){
  1196.                         $valid = false;
  1197.                         $session->set('ticketsError', 'causal');
  1198.                     }
  1199.                 }
  1201.                 if($valid){
  1202.                     $tickets = array();
  1203.                     $ticketsIds = explode(',', $ids);
  1204.                     foreach($ticketsIds as $id){
  1205.                         $t = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($id);
  1206.                         array_push($tickets, $t);
  1207.                     }
  1209.                     switch($action){
  1210.                         case 'wrong':
  1211.                             foreach($tickets as $ticket){
  1212.                                 $ticket->setSystemError(false);
  1213.                                 $ticket->setSystemErrorSlug(null);
  1214.                                 $ticket->setSystemErrorDetails(null);
  1215.                                 $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('wrong'));
  1216.                             }
  1217.                             $em->flush();
  1218.                             $this->addFlash('notice_success', 'Ticket spostati in errati!');
  1219.                             break;
  1220.                         case 'print': 
  1222.                             return $this->redirectToRoute('user_ticket_reports_print');
  1223.                             break;
  1224.                         case 'suspend':
  1225.                             foreach($tickets as $ticket){
  1226.                                 $today = new \Datetime();
  1227.                                 $intervention = new Intervention();
  1228.                                 $intervention->setTicket($ticket);
  1229.                                 $intervention->setOutcomeType($em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBySlug('suspended'));
  1230.                                 $intervention->setOutcome($em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneBySlug('suspended-massiva'));
  1231.                                 $intervention->setDatetime(new \Datetime());
  1232.                                 $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  1233.                                 $intervention->setBillable(false);
  1234.                                 $em->persist($intervention);
  1236.                                 $ticketSuspension = new TicketSuspension();
  1237.                                 $ticketSuspension->setTicket($ticket);
  1238.                                 $ticketSuspension->setIntervention($intervention);
  1239.                                 $ticketSuspension->setDatetimeFrom(new \Datetime());
  1240.                                 $ticketSuspension->setApproved(true);
  1241.                                 $ticketSuspension->setManaged(true);
  1242.                                 $ticketSuspension->setUnlockCausal($causal);
  1243.                                 $ticketSuspension->setRefuseMotivation(null);
  1244.                                 $em->persist($ticketSuspension);
  1245.                     
  1246.                                 $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  1247.                                 if($settingUnlockSameTech->getValue() != 1)
  1248.                                     $ticket->setTechnician(null);
  1249.                                 $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('suspended'));
  1250.                             }
  1251.                             $em->flush();
  1252.                             $this->addFlash('notice_success', 'Sospensioni inserite!');
  1253.                             break;
  1254.                         case 'suspend_end':
  1255.                             foreach($tickets as $ticket){
  1256.                                 $ticketSuspension = $ticket->getActualSuspension();
  1257.                                 $ticketSuspension->unlock($causal, new \Datetime(), $em);
  1258.                             }
  1259.                             $em->flush();
  1260.                             $this->addFlash('notice_success', 'Sospensioni sbloccate!');
  1261.                             break;
  1262.                         case 'approve':
  1263.                             foreach($tickets as $ticket){
  1264.                                 $ticketSuspension = $ticket->getActualSuspension();
  1265.                                 $ticketSuspension->setApproved(true);
  1266.                                 $ticketSuspension->setManaged(true);
  1267.                     
  1268.                                 $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  1269.                                 if($settingUnlockSameTech->getValue() != 1)
  1270.                                     $ticket->setTechnician(null);
  1271.                                 $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended')));
  1272.                             }
  1274.                             // TODO inviare una email con l'elenco delle sospensioni approvate per ogni tecnico
  1276.                             $em->flush();
  1277.                             $this->addFlash('notice_success', 'Sospensioni approvate!');
  1278.                             break;
  1279.                         case 'closed_portal':
  1280.                             foreach($tickets as $ticket){
  1281.                                 $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal')));
  1282.                                 $ticket->setClosedOnPortal(1);
  1283.                             }
  1284.                             $em->flush();
  1285.                             $this->addFlash('notice_success', 'Ticket chiusi su portal fornitore!');
  1286.                             break;
  1287.                         case 'cancel': 
  1288.                             foreach($tickets as $ticket){
  1289.                                 $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('canceled'));
  1290.                             }
  1292.                             // TODO inviare una email con l'elenco dei ticket annullati per ogni tecnico
  1294.                             $em->flush();
  1295.                             $this->addFlash('notice_success', 'Ticket annullati!');
  1296.                             break;
  1297.                         case 'delete': 
  1298.                             $countDeleted = 0;
  1299.                             $countIgnored = 0;
  1300.                             foreach($tickets as $ticket){
  1301.                                 if($ticket->canDelete('all')){
  1302.                                     $this->deleteTicketAndConnectedValues($em, $ticket);
  1303.                                     $countDeleted++;
  1304.                                 }
  1305.                                 else
  1306.                                     $countIgnored++;
  1307.                             }
  1308.                             $em->flush();
  1309.                             $this->addFlash('notice_success', 'Rimossi '.$countDeleted.' ticket e ignorati '.$countIgnored.' ticket non eliminabili!');
  1310.                             break;
  1311.                         case 'urge':
  1312.                             $now = new \Datetime();
  1313.                             $settingSunday = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'script_sunday_active'));
  1314.                             $techniciansIds = array();
  1315.                             $users = array();
  1316.                             foreach($tickets as $ticket){
  1317.                                 if(!in_array($ticket->getTechnician()->getId(), $techniciansIds))
  1318.                                     array_push($techniciansIds, $ticket->getTechnician()->getId());
  1319.                             }
  1320.                             if($settingSunday->getValue() == 1 || ($settingSunday->getValue() == 0 && $today->format('N') != 7)){
  1321.                                 foreach($techniciansIds as $tId){
  1322.                                     $tmp = array();
  1323.                                     $tmp2 = array();
  1324.                                     $technician = $em->getRepository('App\Entity\Slave\User')->findOneById($tId);
  1326.                                     if(!$technician->isInHolidayAtDate($now)){
  1327.                                         foreach($tickets as $ticket){
  1328.                                             if($ticket->getTechnician()->getId() == $technician->getId())
  1329.                                                 array_push($tmp2, $ticket);
  1330.                                         }
  1331.                                     }
  1333.                                     array_push($tmp, $technician, $tmp2);
  1334.                                     array_push($users, $tmp);
  1335.                                 }
  1336.                                 
  1337.                                 foreach($users as $u){
  1338.                                     $message = (new TemplatedEmail())
  1339.                                         ->subject($this->params->get('subject_ticket_urge'))
  1340.                                         ->from($this->params->get('email_noreply'))
  1341.                                         ->to($u[0]->getEmail())
  1342.                                         ->htmlTemplate('email/technician_urge_tickets.html.twig')
  1343.                                         ->context(['user' => $u[0], 'tickets' => $u[1]]);
  1344.                                     $mailer->send($message);
  1345.                                 }
  1347.                                 $this->addFlash('notice_success', 'Email di notifica urgenza inviate!');
  1348.                             }
  1349.                             else{
  1350.                                 $this->addFlash('notice_warning', 'Notifiche disabilitate la Domenica! Attivale dalle impostazioni');
  1351.                             }
  1352.                             break;
  1353.                         default: break;
  1354.                     }
  1355.                 }
  1356.                 return $this->redirectToRoute('user_ticket_list');
  1357.             }
  1359.             /**
  1360.              * @Route("/verbali-stampa", name="user_ticket_reports_print")
  1361.              * @Security("is_granted('view', 'ticket')")
  1362.              */
  1363.             public function userTicketReportsPrint(Request $request)
  1364.             {    
  1365.                 $em = $this->mr->getManager('slave');
  1366.                 $session = $request->getSession();
  1367.                 $matrixTickets = array();
  1368.                 $ticketsIds = explode(',', $session->get('ticketsIds'));
  1369.                 foreach($ticketsIds as $id){
  1370.                     $t = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($id);
  1371.                     $jsonReportValues = array();
  1372.                     $tmp = array();
  1373.                     if($t->getJsonReport() != '[]'){
  1374.                         $matrix = json_decode($t->getJsonReport(), true);
  1375.                         foreach($matrix as $array)
  1376.                             foreach($array as $a){
  1377.                                 $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($t->getSupplier()->getId(), array_keys($array)[0], $a);
  1378.                                 $htmlToAdd = '';
  1379.                                 if($tcv != null)
  1380.                                     $htmlToAdd = ' ('.$tcv->getValue().')';
  1381.                                 $jsonReportValues[array_keys($array)[0]] = $a.$htmlToAdd;
  1382.                             }
  1383.                     }
  1384.                     array_push($tmp, $t, $jsonReportValues);
  1385.                     array_push($matrixTickets, $tmp);
  1386.                 }
  1387.                 
  1388.                 return $this->render('role/user/print/report.html.twig', array(
  1389.                     'matrixTickets' => $matrixTickets,
  1390.                     'backRoute' => 'sheet',
  1391.                     'continueRoute' => 'sheet'
  1392.                 ));
  1393.             }
  1394.         //
  1395.         
  1396.         // SINGOLE
  1397.             /**
  1398.              * @Route("/invia-email-prendi-in-carico", name="user_ticket_send_email_take_charge")
  1399.              * @Security("is_granted('edit', 'ticket')")
  1400.              */
  1401.             public function userTicketSendEmailTakeCharge(Request $request, MailerInterface $mailer)
  1402.             {    
  1403.                 $em = $this->mr->getManager('slave');
  1404.                 $emMaster = $this->mr->getManager('master');
  1405.                 $session = $request->getSession();
  1406.                 $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1407.                 $now = new \Datetime();
  1408.                 $users = array();
  1409.                 $technicians = $em->getRepository("App\Entity\Slave\User")->findTechniciansActive();
  1410.                 $settingSunday = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'script_sunday_active'));
  1412.                 if($settingSunday->getValue() == 1 || ($settingSunday->getValue() == 0 && $today->format('N') != 7)){
  1413.                     foreach($technicians as $t){
  1414.                         $onHoliday = false;
  1415.                         foreach($t->getHolidays() as $h){
  1416.                             if($now->format('Ymd') >= $h->getDateFrom()->format('Ymd') && $now->format('Ymd') <= $h->getDateTo()->format('Ymd')){
  1417.                                 $onHoliday = true;
  1418.                                 break;
  1419.                             }
  1420.                         }
  1421.                         if(!$onHoliday){
  1422.                             $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findByUserAndStatus($t->getId(), 'assigned');
  1423.                             if(sizeof($tickets) > 0)
  1424.                                 array_push($users, array($t, $tickets));
  1425.                         }
  1426.                     }
  1427.                     
  1428.                     foreach($users as $u){
  1429.                         $message = (new TemplatedEmail())
  1430.                             ->subject($this->params->get('subject_ticket_take_charge'))
  1431.                             ->from($this->params->get('email_noreply'))
  1432.                             ->to($u[0]->getEmail())
  1433.                             ->htmlTemplate('email/technician_tickets.html.twig')
  1434.                             ->context(['user' => $u[0], 'tickets' => $u[1]]);
  1435.                         $mailer->send($message);
  1436.                     }
  1438.                     $message = (new TemplatedEmail())
  1439.                         ->subject($this->params->get('subject_event_clicked'))
  1440.                         ->from($this->params->get('email_noreply'))
  1441.                         ->to($this->params->get('email_domini'))
  1442.                         ->htmlTemplate('email/event_clicked.html.twig')
  1443.                         ->context(['user' => $this->getUser(), 'company' => $company, 'event' => 'Invia email prendi in carico']);
  1444.                     $mailer->send($message);
  1445.                     
  1446.                     $this->addFlash('notice_success', 'Notifiche email inviate!');
  1447.                 }
  1448.                 else{
  1449.                     $this->addFlash('notice_warning', 'Notifiche disabilitate la Domenica! Attivale dalle impostazioni');
  1450.                 }
  1452.                 return $this->redirect($request->server->get('HTTP_REFERER'));
  1453.             }
  1454.         
  1455.             /**
  1456.              * @Route("/prendi-in-carico", name="user_ticket_take_charge")
  1457.              * @Security("is_granted('edit', 'ticket')")
  1458.              */
  1459.             public function userTicketTakeCharge(Request $request)
  1460.             {    
  1461.                 $em = $this->mr->getManager('slave');
  1462.                 $session = $request->getSession();
  1463.                 $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findByUserAndStatus($this->getUser()->getId(), 'assigned');
  1465.                 $statusTakenCharge = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug('taken_charge');
  1466.                 foreach($tickets as $ticket){
  1467.                     $ticket->setStatus($statusTakenCharge);
  1468.                 }
  1469.                 $em->flush();
  1471.                 $this->addFlash('notice_success', 'Stato aggiornato!');
  1472.                 return $this->redirect($request->server->get('HTTP_REFERER'));
  1473.             }
  1474.         //
  1475.     //
  1476.     
  1477.     // AGGIUNGI MANUALMENTE
  1478.         /**
  1479.          * @Route("/nuovo", name="user_ticket_new")
  1480.          * @Security("is_granted('view', 'ticket')")
  1481.          */
  1482.         public function userTicketNew(Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory)
  1483.         {    
  1484.             $em = $this->mr->getManager('slave');
  1485.             $emMaster = $this->mr->getManager('master');
  1486.             $session = $request->getSession();
  1487.             $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1488.             $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  1489.             $today = new \DateTime();
  1491.             $ticket = new Ticket();
  1492.             $form = $formFactory->createNamed("form_ticket_new", TicketType::class, $ticket);
  1493.             $form->handleRequest($request);
  1495.             if($form->isSubmitted()){
  1497.                 $valid = true;
  1498.                 if($form->get('termid')->getData() == null && $form->get("termidCode")->getData() == null){
  1499.                     $valid = false;
  1500.                     $form->get("termidCode")->addError(new FormError("Campo obbligatorio"));
  1501.                 }
  1502.                 if($valid){
  1503.                     $termidCode = $form->get("termidCode")->getData();
  1504.                     if($form->get('termid')->getData() != null)
  1505.                         $termidCode = $em->getRepository('App\Entity\Slave\Termid')->findOneById($form->get('termid')->getData())->getCode();
  1507.                     $alreadyExist = $em->getRepository('App\Entity\Slave\Ticket')->findOneByNumberAndTermid($ticket->getNumber(), $termidCode);
  1508.                     if($alreadyExist){
  1509.                         $valid = false;
  1510.                         $form->get("number")->addError(new FormError("Esiste già un ticket con questo numero e con questo termid!"));
  1511.                         $form->get("termidCode")->addError(new FormError("Esiste già un ticket con questo numero e con questo termid!"));
  1512.                     }
  1513.                 }
  1514.                 
  1515.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_date"));
  1516.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_date"));
  1517.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_hour"));
  1518.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeStart_minute"));
  1519.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_date"));
  1520.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_hour"));
  1521.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("datetimeExpiration_minute"));
  1522.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("anomaly"));
  1524.                 if($form->get('cityId')->getData() == null && $form->get("otherCity")->getData() == null){
  1525.                     $valid = false;
  1526.                     $form->get("cityName")->addError(new FormError("Campo obbligatorio"));
  1527.                 }
  1529.                 if($valid && $form->get('client')->getData() == null){
  1530.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientCode"));
  1531.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientName"));
  1532.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientNickname"));
  1533.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("clientAddress"));
  1534.                     if($form->get('client_cityId')->getData() == null){
  1535.                         $valid = false;
  1536.                         $form->get("client_cityName")->addError(new FormError("Campo obbligatorio"));
  1537.                     }
  1538.                     if($valid) $valid = ValidationService::validateNotBlank($validator, $form->get("client_zip"));
  1539.                 }
  1540.                 $valid = true;
  1541.                 $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('zip')->getData());
  1542.                 if($zip == null){
  1543.                     $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneByCode($request->request->get('other_zip'));
  1544.                     if($zip == null){
  1545.                         $form->get('zip')->addError(new FormError('CAP inesistente! Controlla il valore inserito!'));
  1546.                         $valid = false;
  1547.                     }
  1548.                 }
  1549.                 
  1550.                 if($valid && $form->isValid()){
  1551.                     
  1552.                     $jsonReport = '[{"ABI":'.json_encode($form->get('abi')->getData()).'},{"Anomalia":'.json_encode($form->get('anomaly')->getData()).'}]';
  1553.                     $datetimeStart = date_create_from_format('d-m-Y H:i', $form->get('datetimeStart_date')->getData()->format('d-m-Y').' '.$form->get('datetimeStart_hour')->getData().':'.$form->get('datetimeStart_minute')->getData());
  1554.                     $datetimeExpiration = date_create_from_format('d-m-Y H:i', $form->get('datetimeExpiration_date')->getData()->format('d-m-Y').' '.$form->get('datetimeExpiration_hour')->getData().':'.$form->get('datetimeExpiration_minute')->getData());
  1556.                     if($form->get('cityId')->getData() != null)
  1557.                         $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($form->get('cityId')->getData());
  1558.                     
  1559.                     $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('zip')->getData());
  1560.                     $ticket->setZip($zip->getCode());
  1561.                     if($city != null){
  1562.                         $ticket->setIdCity($city->getId());
  1563.                         $ticket->setIdProvince($city->getProvince()->getId());
  1564.                         $ticket->setOtherCity(null);
  1565.                     }
  1566.                     else{
  1567.                         $ticket->setOtherCity($form->get('otherCity')->getData());
  1568.                         $ticket->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1569.                     }
  1570.                     $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'to_assign')));
  1571.                     $ticket->setDirectoryPath($today->format("Y").'/'.$today->format("m").'/'.md5(uniqid()));
  1572.                     $ticket->setDatetimeImport(new \DateTime());
  1573.                     $ticket->setClosedOnPortal(false);
  1574.                     $ticket->setSystemError(false);
  1575.                     $ticket->setJson('[{}]');
  1576.                     $ticket->setJsonReport($jsonReport);
  1577.                     $ticket->setDatetimeStart($datetimeStart);
  1578.                     $ticket->setDatetimeExpiration($datetimeExpiration);
  1579.                     
  1580.                     // Client
  1581.                     $client = $em->getRepository('App\Entity\Slave\Client')->findOneById($form->get('client')->getData());
  1582.                     if($client == null){
  1583.                         $client = new Client();
  1584.                         $client->setCode($form->get('clientCode')->getData());
  1585.                         $client->setName($form->get('clientName')->getData());
  1586.                         $client->setNickname($form->get('clientNickname')->getData());
  1587.                         $client->setReferent($form->get('clientReferent')->getData());
  1588.                         $client->setFiscalCode($form->get('clientFiscalCode')->getData());
  1589.                         $client->setVat($form->get('clientVat')->getData());
  1590.                         $client->setSdi($form->get('clientSdi')->getData());
  1591.                         $client->setClosures($form->get('clientClosures')->getData());
  1592.                         $client->setOpenings($form->get('clientOpenings')->getData());
  1594.                         $clientCity = $emMaster->getRepository('App\Entity\Master\City')->findOneById($form->get('client_cityId')->getData());
  1595.                         $clientZip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($form->get('client_zip')->getData());
  1596.                         $client->setAddress($form->get('address')->getData());
  1597.                         $client->setLocality($form->get('locality')->getData());
  1598.                         $client->setIdCity($clientCity->getId());
  1599.                         $client->setZip($clientZip->getCode());
  1600.                         $client->setIdProvince($clientCity->getProvince()->getId());
  1601.                         $client->setNotes($form->get('clientNotes')->getData());
  1602.                         $client->setDirectoryPath(md5(uniqid()));
  1603.                         $em->persist($client);
  1604.         
  1605.                         $clientPhone = new ClientPhone();
  1606.                         $clientPhone->setClient($client);
  1607.                         $clientPhone->setName('Telefono 1');
  1608.                         $clientPhone->setNumber($form->get('clientPhone')->getData());
  1609.                         $em->persist($clientPhone);
  1610.             
  1611.                         $warehouse = new Warehouse();
  1612.                         $warehouse->setClient($client);
  1613.                         $warehouse->setMovable(false);
  1614.                         $warehouse->setNickname('Magazzino cliente - '.$client->getNickname());
  1615.                         $client->setWarehouse($warehouse);
  1616.                         $em->persist($warehouse);
  1617.                         $em->flush();
  1618.                     }
  1619.                     $ticket->setClient($client);
  1620.             
  1621.                     // Termid
  1622.                     $termid = $em->getRepository('App\Entity\Slave\Termid')->findOneById($form->get('termid')->getData());
  1623.                     if($termid == null){
  1624.                         $termid = new Termid();
  1625.                         $termid->setClient($client);
  1626.                         $termid->setCode($form->get('termidCode')->getData());
  1627.                         $em->persist($termid);
  1628.                         $em->flush();
  1629.                     }
  1630.                     $ticket->setTermid($termid);
  1631.                     $em->persist($ticket);
  1632.                     $em->flush();               
  1633.                     
  1634.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  1636.                     $this->addFlash('notice_success', "Ticket inserito!");
  1637.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1638.                 }
  1639.             }
  1641.             return $this->render('role/user/ticket/new.html.twig', array(
  1642.                 'company' => $company,
  1643.                 'cities' => $cities,
  1644.                 'form' => $form->createView()
  1645.             ));
  1646.         }
  1647.     //
  1648.         
  1649.     /**
  1650.      * @Route("/{ticketId}/scheda", name="user_ticket_sheet")
  1651.      * @Security("is_granted('ticket_view', ticketId)")
  1652.      */
  1653.     public function userTicketSheet($ticketId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs, UserPasswordHasherInterface $passwordHasher, MailerInterface $mailer)
  1654.     {    
  1655.         $em = $this->mr->getManager('slave');
  1656.         $emMaster = $this->mr->getManager('master');
  1657.         $session = $request->getSession();
  1658.         $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  1659.         $settingBackOffice = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_backoffice_manage'));
  1660.         $settingTechUnlockSuspension = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_by_technician'));
  1661.         $cities = $emMaster->getRepository("App\Entity\Master\City")->findByName('');
  1663.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  1664.         $displayJsonReport = '';
  1665.         if($ticket->getJsonReport() != '[]'){
  1666.             $matrix = json_decode($ticket->getJsonReport(), true);
  1667.             foreach($matrix as $array)
  1668.                 foreach($array as $a){
  1669.                     $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($ticket->getSupplier()->getId(), array_keys($array)[0], $a);
  1670.                     $htmlToAdd = '';
  1671.                     if($tcv != null)
  1672.                         $htmlToAdd = ' <i>('.$tcv->getValue().')</i>';
  1673.                     $displayJsonReport.= '<tr><th>'.array_keys($array)[0].'</th><td colspan="2">'.$a.$htmlToAdd.'</td></tr>';
  1674.                 }
  1675.         }
  1677.         // TICKET - MODIFICA INDIRIZZO
  1678.         $formAddressEdit = $formFactory->createNamed("form_address", TicketAddressType::class, $ticket);
  1679.         $formAddressEdit->handleRequest($request);
  1681.         if($formAddressEdit->isSubmitted()){
  1682.             $valid = true;
  1683.             $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($formAddressEdit->get('zip')->getData());
  1684.             if($zip == null){
  1685.                 $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneByCode($request->request->get('other_zip'));
  1686.                 if($zip == null){
  1687.                     $formAddressEdit->get('zip')->addError(new FormError('CAP inesistente! Controlla il valore inserito!'));
  1688.                     $valid = false;
  1689.                 }
  1690.             }
  1692.             if($valid && $formAddressEdit->isValid()){
  1694.                 if($formAddressEdit->get('cityId')->getData() != null)
  1695.                     $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($formAddressEdit->get('cityId')->getData());
  1697.                 $ticket->setZip($zip->getCode());
  1698.                 if($city != null){
  1699.                     $ticket->setIdCity($city->getId());
  1700.                     $ticket->setIdProvince($city->getProvince()->getId());
  1701.                     $ticket->setOtherCity(null);
  1702.                 }
  1703.                 else{
  1704.                     $ticket->setOtherCity($formAddressEdit->get('otherCity')->getData());
  1705.                     $ticket->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1706.                 }
  1707.                 // SE SCELTO AGGIORNA CLIENTE
  1708.                 if($formAddressEdit->get('updateClient')->getData()){
  1709.                     $ticket->getClient()->setAddress($formAddressEdit->get('address')->getData());
  1710.                     $ticket->getClient()->setZip($zip->getCode());
  1711.                     $ticket->getClient()->setLocality($formAddressEdit->get('locality')->getData());
  1712.                     if($city != null){
  1713.                         $ticket->getClient()->setIdCity($city->getId());
  1714.                         $ticket->getClient()->setIdProvince($city->getProvince()->getId());
  1715.                     }
  1716.                     else{
  1717.                         $ticket->getClient()->setOtherCity($formAddressEdit->get('otherCity')->getData());
  1718.                         $ticket->getClient()->setIdProvince($zip->getCities()[0]->getProvince()->getId());
  1719.                     }
  1720.                 }
  1721.                 
  1722.                 $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  1723.                 if($error){
  1724.                     $this->addFlash('notice_warning', "Nessuna tariffa trovata per questo indirizzo!");
  1725.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1726.                 }
  1727.                 $em->flush();
  1729.                 $this->addFlash('notice_success', "Indirizzo ticket aggiornato!");
  1730.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1731.             }
  1732.             else{
  1733.                 $session->set('openModalAddressEdit', true);
  1734.             }
  1735.         }
  1737.         // TICKET - CLIENTE - MODIFICA 
  1738.         $numOfPhones = 0;
  1739.         if($ticket->getClient() != null)
  1740.             $numOfPhones = sizeof($ticket->getClient()->getPhones());
  1741.         $formClientEdit = $formFactory->createNamed("form_client_edit", ClientEditType::class, $ticket->getClient(), array('phoneNumber' => $numOfPhones));
  1742.         $formClientEdit->handleRequest($request);
  1744.         if($formClientEdit->isSubmitted()){
  1745.             if($formClientEdit->isValid()){
  1746.                 
  1747.                 foreach($ticket->getClient()->getPhones() as $phone){
  1748.                     if($phone->getName() == 'Telefono 1') $phone->setNumber($formClientEdit->get('phone1')->getData());
  1749.                     if(sizeof($ticket->getClient()->getPhones()) > 1 && $phone->getName() == 'Telefono 2') $phone->setNumber($formClientEdit->get('phone2')->getData());
  1750.                     if(sizeof($ticket->getClient()->getPhones()) > 2 && $phone->getName() == 'Telefono cellulare') $phone->setNumber($formClientEdit->get('phone3')->getData());
  1751.                 }
  1753.                 if(sizeof($ticket->getClient()->getPhones()) == 0){
  1754.                     $clientPhone = new ClientPhone();
  1755.                     $clientPhone->setClient($ticket->getClient());
  1756.                     $clientPhone->setName('Telefono 1');
  1757.                     $clientPhone->setNumber('');
  1758.                     $em->persist($clientPhone);
  1759.                 }
  1761.                 $em->flush();
  1762.                 $this->addFlash('notice_success', "Dati aggiornati");
  1763.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1764.             }
  1765.             else{
  1766.                 $session->set('openEditModal', true);
  1767.                 $session->set('openEditModalId', $request->request->get('clientNotesEditId'));
  1768.             }
  1769.         }
  1770.     
  1771.         // TICKET - SOSPENSIONE - SBLOCCA
  1772.         $suspension = new TicketSuspension();
  1773.         $formSusUnlock = $formFactory->createNamed("form_suspension_unlock", TicketSuspensionUnlockType::class, $suspension);
  1774.         $formSusUnlock->handleRequest($request);
  1776.         if($formSusUnlock->isSubmitted()){
  1778.             $valid = ValidationService::validateNotBlank($validator, $formSusUnlock->get("unlockCausal"));
  1780.             if($valid && $formSusUnlock->isValid()){
  1781.                 $suspension = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusUnlock->get('id')->getData());
  1782.                 $unlockCausal = $formSusUnlock->get("unlockCausal")->getData();
  1784.                 $suspension->unlock($unlockCausal, new \DateTime(), $em);
  1785.                 $em->flush();
  1787.                 $this->addFlash('notice_success', "Sospensione sbloccata!");
  1788.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1789.             }
  1790.             else{
  1791.                 $session->set('openModalSuspensionUnlock', true);
  1792.                 $session->set('openModalSuspensionUnlockId', $formSusUnlock->get('id')->getData());
  1793.             }
  1794.         }
  1795.         
  1796.         // TICKET - EXTRA
  1797.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse')
  1798.             $choiceTypes = array('Ore' => 'hours', 'Spesa' => 'cost', 'Integrazione tariffa' => 'tariff_extra', 'Tariffa fuori copertura' => 'tariff_out');
  1799.         else
  1800.             $choiceTypes = array('Ore' => 'hours', 'Spesa' => 'cost', 'Integrazione tariffa' => 'tariff_extra');
  1802.         $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  1803.         $interventionExtra = new InterventionExtra();
  1804.         $formExtraNew = $formFactory->createNamed("form_intervention_extra_new", InterventionExtraType::class, $interventionExtra, array('ticketId' => $ticket->getId(), 'choice_types' => $choiceTypes));
  1805.         $formExtraNew->handleRequest($request);
  1807.         if($formExtraNew->isSubmitted()){
  1809.             $valid = FormValidatorService::validateInterventionExtra($validator, $formExtraNew, false, $this->getUser());
  1811.             if($valid && $formExtraNew->isValid()){
  1813.                 switch($formExtraNew->get('type')->getData()){
  1814.                     case 'cost':
  1815.                         if($formExtraNew->get('file')->getData()->guessExtension() == 'pdf')
  1816.                             MediaService::uploadDocument($formExtraNew->get('file')->getData(), $uploadDir, $interventionExtra, 'file');
  1817.                         else
  1818.                             MediaService::uploadImage($fs, $formExtraNew->get('file')->getData(), null, $uploadDir, $interventionExtra, 'file', 100, 1000, 200, true);
  1819.                         break;
  1820.                     case 'tariff_out':
  1821.                         $interventionExtra->setTariffOut(true);
  1822.                     default: break;
  1823.                 }
  1824.                 
  1825.                 if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  1826.                     $interventionExtra->setManaged(true);
  1827.                     $interventionExtra->setApproved(true);
  1828.                 }
  1829.                 else{
  1830.                     $interventionExtra->setManaged(false);
  1831.                     $interventionExtra->setApproved(null);
  1832.                 }
  1833.                 $em->persist($interventionExtra);
  1834.                 $em->flush();
  1836.                 $this->addFlash('notice_success', "Nuovo extra inserito!");
  1837.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1838.             }
  1839.             else{
  1840.                 $session->set('openModalExtraNew', true);
  1841.             }
  1842.         }
  1843.         
  1844.         $formExtraEdit = $formFactory->createNamed("form_intervention_extra_edit", InterventionExtraType::class, $interventionExtra, array('ticketId' => $ticket->getId(), 'choice_types' => $choiceTypes));
  1845.         $formExtraEdit->handleRequest($request);
  1847.         if($formExtraEdit->isSubmitted()){
  1849.             $valid = FormValidatorService::validateInterventionExtra($validator, $formExtraEdit, true, $this->getUser());
  1850.             if($valid && $formExtraEdit->isValid()){
  1852.                 $interventionExtraEdit = $em->getRepository('App\Entity\Slave\InterventionExtra')->findOneById($request->request->get('extraEditId'));
  1853.                 $oldFilePath = $interventionExtraEdit->getFilePath();
  1855.                 $interventionExtraEdit->setIntervention($formExtraEdit->get('intervention')->getData());
  1856.                 $interventionExtraEdit->setType($formExtraEdit->get('type')->getData());
  1857.                 $interventionExtraEdit->setNotes($formExtraEdit->get('notes')->getData());
  1858.                 switch($formExtraEdit->get('type')->getData()){
  1859.                     case 'cost':
  1860.                         $interventionExtraEdit->setTariffOut(false);
  1861.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1862.                         if($formExtraEdit->get('file')->getData() != null){
  1863.                             // METTO IL NUOVO
  1864.                             if($formExtraEdit->get('file')->getData()->guessExtension() == 'pdf')
  1865.                                 MediaService::uploadDocument($formExtraEdit->get('file')->getData(), $uploadDir, $interventionExtra, 'file');
  1866.                             else
  1867.                                 MediaService::uploadImage($fs, $formExtraEdit->get('file')->getData(), null, $uploadDir, $interventionExtraEdit, 'file', 100, 1000, 200, true);
  1869.                             // RIMUOVO IL VECCHIO FILE
  1870.                             if(str_contains($oldFilePath, '.pdf'))
  1871.                                 MediaService::removeDocument($fs, $oldFilePath, $uploadDir);
  1872.                             else
  1873.                                 MediaService::removeImage($fs, $oldFilePath, $uploadDir);
  1874.                         }
  1875.                         break;
  1876.                     case 'hours':
  1877.                         $interventionExtraEdit->setTariffOut(false);
  1878.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1879.                         $interventionExtraEdit->setHours($formExtraEdit->get('hours')->getData());
  1880.                         break;
  1881.                     case 'tariff_extra':
  1882.                         $interventionExtraEdit->setHours(null);
  1883.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1884.                         $interventionExtraEdit->setTariffOut(false);
  1885.                         break;
  1886.                     case 'tariff_out':
  1887.                         $interventionExtraEdit->setHours(null);
  1888.                         $interventionExtraEdit->setCost($formExtraEdit->get('cost')->getData());
  1889.                         $interventionExtraEdit->setTariffOut(true);
  1890.                         break;
  1891.                     default: break;
  1892.                 }
  1893.                 $em->flush();
  1895.                 $this->addFlash('notice_success', "Modifiche salvate!");
  1896.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1897.             }
  1898.             else{
  1899.                 $session->set('openModalExtraEdit', true);
  1900.                 $session->set('openModalExtraEditId', $request->request->get('extraEditId'));
  1901.             }
  1902.         }
  1903.         
  1904.         // TICKET - REMINDER
  1905.         $ticketReminder = new TicketReminder();
  1906.         $formReminderNew = $formFactory->createNamed("form_reminder_new", TicketReminderType::class, $ticketReminder);
  1907.         $formReminderNew->handleRequest($request);
  1909.         if($formReminderNew->isSubmitted()){
  1911.             $valid = true;
  1912.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("date"));
  1913.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("hour"));
  1914.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderNew->get("minute"));
  1916.             if($valid && $formReminderNew->isValid()){
  1917.                 
  1918.                 $datetime = date_create_from_format('d-m-Y H:i', $formReminderNew->get('date')->getData()->format('d-m-Y').' '.$formReminderNew->get('hour')->getData().':'.$formReminderNew->get('minute')->getData());
  1919.                 $ticketReminder->setDatetime($datetime);
  1920.                 $ticketReminder->setTicket($ticket);
  1921.                 $ticketReminder->setTechnician($this->getUser());
  1922.                 $em->persist($ticketReminder);
  1923.                 $em->flush();
  1925.                 $this->addFlash('notice_success', "Reminder ticket inserito!");
  1926.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1927.             }
  1928.             else{
  1929.                 $session->set('openModalReminderNew', true);
  1930.             }
  1931.         }
  1932.         
  1933.         $formReminderEdit = $formFactory->createNamed("form_reminder_edit", TicketReminderType::class, $ticketReminder);
  1934.         $formReminderEdit->handleRequest($request);
  1936.         if($formReminderEdit->isSubmitted()){
  1938.             $valid = true;
  1939.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("date"));
  1940.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("hour"));
  1941.             if($valid) $valid = ValidationService::validateNotBlank($validator, $formReminderEdit->get("minute"));
  1943.             if($valid && $formReminderEdit->isValid()){
  1944.                 
  1945.                 $reminder = $em->getRepository('App\Entity\Slave\TicketReminder')->findOneById($formReminderEdit->get('id')->getData());
  1946.                 $datetime = date_create_from_format('d-m-Y H:i', $formReminderEdit->get('date')->getData()->format('d-m-Y').' '.$formReminderEdit->get('hour')->getData().':'.$formReminderEdit->get('minute')->getData());
  1947.                 $reminder->setDatetime($datetime);
  1948.                 $reminder->setDetails($formReminderEdit->get('details')->getData());
  1949.                 $em->flush();
  1951.                 $this->addFlash('notice_success', "Modifiche salvate!");
  1952.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  1953.             }
  1954.             else{
  1955.                 $session->set('openModalReminderEdit', true);
  1956.                 $session->set('openModalReminderEditId', $formReminderEdit->get('id')->getData());
  1957.             }
  1958.         }
  1960.         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  1962.             // AGENZIA
  1963.             // TECNICI
  1964.             $technicians = array();
  1965.             if($ticket->getZip() != null){
  1966.                 $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneBy(array('code' => $ticket->getClient()->getZip()));
  1967.                 $allTechs = $em->getRepository('App\Entity\Slave\User')->findTechniciansActive();
  1968.                 foreach($allTechs as $t){
  1969.                     $supplier = false;
  1970.                     $area = false;
  1972.                     $tmp = array();
  1973.                     $autoAssignSuppliersIds = array();
  1974.                     foreach($t->getAutoAssignSuppliers() as $supplier)
  1975.                         array_push($autoAssignSuppliersIds, $supplier->getId());
  1976.                             
  1977.                     if(in_array($ticket->getOperation()->getSupplier()->getId(), $autoAssignSuppliersIds))
  1978.                         $supplier = true;
  1980.                     foreach($t->getTechnicianAreas() as $ta){
  1982.                         $zips = array();
  1983.                         foreach($ta->getZips() as $arrayZip){
  1984.                             array_push($zips, $arrayZip[1]);
  1985.                             
  1986.                             if($ticket->getClient()->getIdProvince() == $ta->getIdProvince() && ($ta->isAllZip() || in_array($ticket->getClient()->getZip(), $zips)))
  1987.                                 $area = true;
  1988.                         }
  1989.                     }
  1990.                     
  1991.                     array_push($tmp, $t, $supplier, $area);
  1992.                     array_push($technicians, $tmp);
  1993.                 }
  1994.             }
  1995.             
  1996.             // TICKET - MODIFICA OPERAZIONE
  1997.             $formOperationEdit = $formFactory->createNamed("form_operation", TicketOperationType::class, $ticket, array('supplierId' => $ticket->getSupplier()->getId()));
  1998.             $formOperationEdit->handleRequest($request);
  2000.             if($formOperationEdit->isSubmitted()){
  2002.                 $valid = ValidationService::validateNotBlank($validator, $formOperationEdit->get("operation"));
  2004.                 if($valid && $formOperationEdit->isValid()){
  2005.                    
  2006.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  2007.                     if($error){
  2008.                         $this->addFlash('notice_warning', "Nessuna tariffa trovata per questa operazione!");
  2009.                         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2010.                     }
  2011.                     $em->flush();
  2013.                     $this->addFlash('notice_success', "Operazione aggiornata!");
  2014.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2015.                 }
  2016.                 else{
  2017.                     $session->set('openModalOperationEdit', true);
  2018.                 }
  2019.             }
  2021.             // TICKET - MODIFICA TARIFFA ASSEGNATA
  2022.             $operationTariffId = null;
  2023.             if($ticket->getOperationTariffAmount() != null)
  2024.                 $operationTariffId = $ticket->getOperationTariffAmount()->getTariff()->getId();
  2025.             else{
  2026.                 foreach($ticket->getOperation()->getTariffs() as $tar){
  2027.                     $zips = array();
  2028.                     foreach($tar->getZips() as $arrayZip)
  2029.                         array_push($zips, $arrayZip[1]);
  2031.                     if($tar->getIdProvince() == $ticket->getIdProvince() && ($tar->isAllZip() || in_array($ticket->getZip(), $zips))){
  2032.                         $operationTariffId = $tar->getId();
  2033.                         break;
  2034.                     }
  2035.                 }
  2036.             }
  2038.             $formOperationTariffAmount = $formFactory->createNamed("form_operation_tariff_amount", TicketOperationTariffAmountType::class, $ticket, array('operationTariffId' => $operationTariffId));
  2039.             $formOperationTariffAmount->handleRequest($request);
  2041.             if($formOperationTariffAmount->isSubmitted()){
  2042.                 $valid = ValidationService::validateNotBlank($validator, $formOperationTariffAmount->get('operationTariffAmount'));
  2043.                 
  2044.                 if($valid && $formOperationTariffAmount->isValid()){
  2045.                     $amountTechnician = "0.00";
  2046.                     $ota = $em->getRepository('App\Entity\Slave\OperationTariffAmount')->findOneById($formOperationTariffAmount->get('operationTariffAmount')->getData());
  2047.                     $ticket->setOperationTariffAmount($ota);
  2048.                     foreach($ota->getTechnicianAreas() as $jttaota){
  2049.                         if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId()){
  2050.                             $amountTechnician = $jttaota->getAmount();
  2051.                             break;
  2052.                         }
  2053.                     }
  2054.                     foreach($ticket->getInterventions() as $i){
  2055.                         $i->setAmount($ota->getAmount());
  2056.                         $i->setAmountTechnician($amountTechnician);
  2057.                     }
  2058.                     if($ticket->getUavOperationTariffAmount() == null){
  2059.                         $uavOt = null;
  2060.                         foreach($ticket->getSupplier()->getOperations() as $op){
  2061.                             if($op->isUav()){
  2062.                                 $uavOt = $op;
  2063.                                 break;
  2064.                             }
  2065.                         }
  2066.                         foreach($uavOt->getTariffs() as $uavTar){
  2067.                             $zips = array();
  2068.                             foreach($uavTar->getZips() as $arrayZip)
  2069.                                 array_push($zips, $arrayZip[1]);
  2070.                 
  2071.                             if($uavTar->getIdProvince() == $ticket->getIdProvince() && ($uavTar->isAllZip() || in_array($ticket->getZip(), $zips))){
  2072.                                 $uavTariff = $uavTar;
  2073.                                 break;
  2074.                             }
  2075.                         }
  2076.                         $ticket->setUavOperationTariffAmount($uavTariff->getStandardAmount());
  2077.                     }
  2078.                     $em->flush();
  2079.                     $this->addFlash('notice_success', "Tariffa aggiornata!");
  2080.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2081.                 }
  2082.                 else{
  2083.                     $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2084.                     $session->set('openModalTariff', true);
  2085.                 }
  2086.             }
  2088.             // TICKET - ERRORI - FORNITORE
  2089.             $formErrorSupplier = $formFactory->createNamed("form_error_supplier", TicketErrorSupplierType::class, $ticket);
  2090.             $formErrorSupplier->handleRequest($request);
  2092.             if($formErrorSupplier->isSubmitted()){
  2093.                 
  2094.                 $valid = ValidationService::validateNotBlank($validator, $formErrorSupplier->get("supplier"));
  2096.                 if($valid && $formErrorSupplier->isValid()){
  2098.                     $ticket->setOperation($formErrorSupplier->get("supplier")->getData()->getOperationMaintenance());
  2099.                     $em->flush();
  2101.                     $error = true;
  2102.                     if($ticket->getClient()) $error = TicketService::ticketMapClient($em, $ticket);
  2103.                     if(!$error) $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ticket);
  2104.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $ticket);
  2105.                     if(!$error){
  2106.                         $ticket->setSystemError(false);
  2107.                         $ticket->setSystemErrorDetails(null);
  2108.                     }
  2109.                     $em->flush();
  2111.                     $this->addFlash('notice_success', "Ticket aggiornato!");
  2112.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2113.                 }
  2114.             }
  2116.             // TICKET - ERRORI - OPERAZIONE
  2117.             $supplierId = 0;
  2118.             if($ticket->getSupplier() != null)
  2119.                 $supplierId = $ticket->getSupplier()->getId();
  2120.             
  2121.             $formErrorOperation = $formFactory->createNamed("form_error_operation", TicketErrorOperationType::class, $ticket, array('supplierId' => $supplierId));
  2122.             $formErrorOperation->handleRequest($request);
  2124.             if($formErrorOperation->isSubmitted()){
  2125.                 
  2126.                 $valid = ValidationService::validateNotBlank($validator, $formErrorOperation->get("operation"));
  2128.                 if($valid && $formErrorOperation->isValid()){
  2130.                     $em->flush();
  2131.                     if($ticket->getClient())
  2132.                         $error = TicketService::ticketMapClient($em, $ticket);
  2133.                     if(!$error) $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ticket);
  2134.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $ticket);
  2135.                     if(!$error){
  2136.                         $ticket->setSystemError(false);
  2137.                         $ticket->setSystemErrorDetails(null);
  2138.                     }
  2139.                     $em->flush();
  2141.                     $this->addFlash('notice_success', "Ticket aggiornato!");
  2142.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2143.                 }
  2144.             }
  2145.                         
  2146.             // TICKET - ERRORI - CHIAVI COLONNE
  2147.             $formErrorKeyMapping = $formFactory->createNamed("form_operation_keys_mapping", OperationKeysMappingType::class, $ticket->getOperation());
  2148.             $formErrorKeyMapping->handleRequest($request);
  2150.             if($formErrorKeyMapping->isSubmitted()){
  2152.                 $valid = true;
  2153.                 foreach($formErrorKeyMapping->get('keyMappings') as $keyMapping){
  2154.                     if($valid && $keyMapping->get('keyRequired')->getData()) $valid = ValidationService::validateNotBlank($validator, $keyMapping->get('mappingValue'));
  2155.                 }
  2157.                 if($valid && $formErrorKeyMapping->isValid()){
  2159.                     $em->flush();
  2160.                     $operationTickets = $em->getRepository('App\Entity\Slave\Ticket')->findByOperationAndSystemError($ticket->getOperation(), true);
  2161.                     foreach($operationTickets as $ot){
  2162.                         $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ot);
  2163.                         if(!$error) $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ot);
  2164.                         if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $ot);
  2165.                         if(!$error){
  2166.                             $ot->setSystemError(false);
  2167.                             $ot->setSystemErrorDetails(null);
  2168.                         }
  2169.                     }
  2170.                     $em->flush();
  2172.                     $this->addFlash('notice_success', "Mappatura campi ticket aggiornata!");
  2173.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2174.                 }
  2175.             }
  2177.             // TICKET - ERRORI - MODIFICA PROVINCIA
  2178.             $formErrorProvince = $formFactory->createNamed("form_error_province", TicketErrorProvinceType::class, $ticket);
  2179.             $formErrorProvince->handleRequest($request);
  2181.             if($formErrorProvince->isSubmitted()){
  2183.                 $valid = ValidationService::validateNotBlank($validator, $formErrorProvince->get('idProvince'));
  2185.                 if($formErrorProvince->isValid() && $valid){
  2187.                     $ticket->setIdProvince($formErrorProvince->get('idProvince')->getData()->getId());
  2188.                     $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ticket);
  2189.                     if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $ticket);
  2190.                     if(!$error){
  2191.                         $ticket->setSystemError(false);
  2192.                         $ticket->setSystemErrorSlug(null);
  2193.                     }
  2194.                     $em->flush();
  2196.                     $this->addFlash('notice_success', "Provincia ticket aggiornata!");
  2197.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2198.                 }
  2199.             }
  2201.             // TICKET - ERRORI - MODIFICA INDIRIZZO
  2202.             $formErrorAddress = $formFactory->createNamed("form_error_address", TicketErrorAddressType::class, $ticket);
  2203.             $formErrorAddress->handleRequest($request);
  2205.             if($formErrorAddress->isSubmitted()){
  2207.                 if($formErrorAddress->isValid()){
  2209.                     $city = $emMaster->getRepository('App\Entity\Master\City')->findOneById($formErrorAddress->get('cityId')->getData());
  2210.                     $zip = $emMaster->getRepository('App\Entity\Master\Zip')->findOneById($formErrorAddress->get('zip')->getData());
  2211.                     $ticket->setIdCity($city->getId());
  2212.                     $ticket->setIdProvince($city->getProvince()->getId());
  2213.                     $ticket->setZip($zip->getCode());
  2214.                     $ticket->setSystemError(false);
  2215.                     $ticket->setSystemErrorDetails(null);
  2216.                     $em->flush();
  2218.                     $this->addFlash('notice_success', "Indirizzo ticket aggiornato!");
  2219.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2220.                 }
  2221.             }
  2223.             // TICKET - DATA SCADENZA - MODIFICA
  2224.             $formExpirationDatetimeEdit = $formFactory->createNamed("form_expiration_edit", TicketExpirationEditType::class, $ticket);
  2225.             $formExpirationDatetimeEdit->handleRequest($request);
  2227.             if($formExpirationDatetimeEdit->isSubmitted()){
  2229.                 $valid = true;
  2230.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("date"));
  2231.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("timeHour"));
  2232.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formExpirationDatetimeEdit->get("timeMinute"));
  2234.                 if($valid && $formExpirationDatetimeEdit->isValid()){
  2236.                     $datetime = date_create_from_format("d-m-Y H:i", $formExpirationDatetimeEdit->get('date')->getData()->format('d-m-Y').' '.$formExpirationDatetimeEdit->get('timeHour')->getData().':'.$formExpirationDatetimeEdit->get('timeMinute')->getData());
  2237.                     $ticket->setDatetimeExpiration($datetime);
  2238.                     $em->flush();
  2240.                     $this->addFlash('notice_success', "Data scadenza aggiornata!");
  2241.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2242.                 }
  2243.             }
  2244.             
  2245.             // TICKET - LETTERA DI VETTURA - MODIFICA
  2246.             $formWaybillEdit = $formFactory->createNamed("form_waybill_edit", TicketWaybillEditType::class, $ticket);
  2247.             $formWaybillEdit->handleRequest($request);
  2249.             if($formWaybillEdit->isSubmitted()){
  2251.                 if($formWaybillEdit->isValid()){
  2253.                     $em->flush();
  2255.                     $this->addFlash('notice_success', "Lettera di vettura aggiornata!");
  2256.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2257.                 }
  2258.             }
  2260.             // TICKET - SOSPENSIONE - MODIFICA
  2261.             $formSusEdit = $formFactory->createNamed("form_suspension_edit", TicketSuspensionEditType::class, $suspension);
  2262.             $formSusEdit->handleRequest($request);
  2264.             if($formSusEdit->isSubmitted()){
  2266.                 $valid = true;
  2267.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("dateFrom"));
  2268.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeFromHour"));
  2269.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeFromMinute"));
  2270.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("dateTo"));
  2271.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeToHour"));
  2272.                 if($valid) $valid = ValidationService::validateNotBlank($validator, $formSusEdit->get("timeToMinute"));
  2274.                 if($valid && $formSusEdit->isValid()){
  2276.                     $sus = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusEdit->get('id')->getData());
  2277.                     $datetimeFrom = date_create_from_format("d-m-Y H:i", $formSusEdit->get('dateFrom')->getData()->format('d-m-Y').' '.$formSusEdit->get('timeFromHour')->getData().':'.$formSusEdit->get('timeFromMinute')->getData());
  2278.                     $datetimeTo = date_create_from_format("d-m-Y H:i", $formSusEdit->get('dateTo')->getData()->format('d-m-Y').' '.$formSusEdit->get('timeToHour')->getData().':'.$formSusEdit->get('timeToMinute')->getData());
  2279.                     $sus->setDatetimeFrom($datetimeFrom);
  2280.                     $sus->setDatetimeTo($datetimeTo);
  2281.                     $em->flush();
  2283.                     $this->addFlash('notice_success', "Date sospensione aggiornate!");
  2284.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2285.                 }
  2286.             }
  2287.             
  2288.             // TICKET - SOSPENSIONE - APPROVARE/NON APPROVARE
  2289.             $formSusApprove = $formFactory->createNamed("form_suspension_approve", TicketSuspensionApproveType::class, $suspension);
  2290.             $formSusApprove->handleRequest($request);
  2292.             if($formSusApprove->isSubmitted()){
  2294.                 $valid = true;
  2295.                 if($formSusApprove->get("isApproved")->getData() == false) $valid = ValidationService::validateNotBlank($validator, $formSusApprove->get("refuseMotivation"));
  2297.                 if($valid && $formSusApprove->isValid()){
  2299.                     $sus = $em->getRepository('App\Entity\Slave\TicketSuspension')->findOneById($formSusApprove->get('id')->getData());
  2300.                     $sus->setManaged(true);
  2301.                     $sus->setApproved($formSusApprove->get("isApproved")->getData());
  2303.                     if($sus->isApproved()){
  2304.                         $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended')));
  2305.                         if($sus->getIntervention()->getOutcomeType()->getSlug() == 'suspended'){
  2306.                             $subject = $this->params->get('subject_ticket_suspension_approved');
  2307.                             $template = "email/ticket_suspension_approved.html.twig";
  2308.                         }
  2309.                         else{
  2310.                             $subject = $this->params->get('subject_ticket_uav_approved');
  2311.                             $template = "email/ticket_uav_approved.html.twig";
  2312.                         }
  2313.                         $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  2314.                         if($settingUnlockSameTech->getValue() != 1)
  2315.                             $ticket->setTechnician(null);
  2316.                     }
  2317.                     else{
  2318.                         $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned')));
  2319.                         $sus->setRefuseMotivation($formSusApprove->get("refuseMotivation")->getData());
  2320.                         $sus->setUnlocked(1);
  2321.                         $sus->setDatetimeTo(new \Datetime());
  2322.                         $sus->getIntervention()->setBillable(false);
  2324.                         if($sus->getIntervention()->getOutcomeType()->getSlug() == 'suspended'){
  2325.                             $subject = $this->params->get('subject_ticket_suspension_not_approved');
  2326.                             $template = "email/ticket_suspension_not_approved.html.twig";
  2327.                         }
  2328.                         else{
  2329.                             $subject = $this->params->get('subject_ticket_uav_not_approved');
  2330.                             $template = "email/ticket_uav_not_approved.html.twig";
  2331.                         }
  2332.                     }
  2333.                     $em->flush();
  2334.                     
  2335.                     $message = (new TemplatedEmail())
  2336.                         ->subject($subject.' '.$ticket->getNumber())
  2337.                         ->from($this->params->get('email_noreply'))
  2338.                         ->to($sus->getIntervention()->getTechnician()->getEmail())
  2339.                         ->htmlTemplate($template)
  2340.                         ->context(['company' => $company, 'ticket' => $ticket, 'suspension' => $sus]);
  2341.                     $mailer->send($message);
  2343.                     $this->addFlash('notice_success', "Stato sospensione aggiornato!");
  2344.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2345.                 }
  2346.                 else{                    
  2347.                     $session->set('openModalSuspensionApprove', true);
  2348.                     $session->set('openModalSuspensionApproveId', $formSusApprove->get('id')->getData());
  2349.                     $session->set('openModalSuspensionApproveIs', $formSusApprove->get('isApproved')->getData());
  2350.                 }
  2351.             }
  2352.                         
  2353.             // INTERVENTO - MODIFICA % FUORI SLA E MESE DI FATTURAZIONE
  2354.             $intervention = new Intervention();
  2355.             $formInterventionSla = $formFactory->createNamed("form_intervention_sla", InterventionSlaType::class, $intervention);
  2356.             $formInterventionSla->handleRequest($request);
  2358.             if($formInterventionSla->isSubmitted()){
  2360.                 if($formInterventionSla->isValid()){
  2362.                     $editIntervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($formInterventionSla->get('id')->getData());
  2363.                     if($formInterventionSla->get('slaOutboundPercentage')->getData() != null)
  2364.                         $editIntervention->setSlaOutboundPercentage($formInterventionSla->get('slaOutboundPercentage')->getData());
  2365.                     
  2366.                     $datetimeBilling = date_create_from_format('d-m-Y H:i:s', $formInterventionSla->get('dateBilling')->getData()->format('d-m-Y').' 00:00:00');
  2367.                     $editIntervention->setDatetimeBilling($datetimeBilling);
  2368.                     
  2369.                     $em->flush();
  2370.                     $this->addFlash('notice_success', "Dati aggiornati!");
  2371.                     return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2372.                 }
  2373.                 else{
  2374.                     $session->set('openModalInterventionSla', true);
  2375.                     $session->set('openModalInterventionSlaId', $formInterventionSla->get('id')->getData());
  2376.                 }
  2377.             }
  2379.             // TICKET - ELIMINA
  2380.             $formDelete = $formFactory->createNamed("form_ticket_delete", TicketDeleteType::class, $ticket);
  2381.             $formDelete->handleRequest($request);
  2383.             if($formDelete->isSubmitted()){
  2385.                 $valid = ValidationService::validateNotBlank($validator, $formDelete->get('password'));
  2387.                 if($valid && !($passwordHasher->isPasswordValid($this->getUser(), $formDelete->get('password')->getData()))){
  2388.                     $valid = false;
  2389.                     $formDelete->get('password')->addError(new FormError('Password errata!'));
  2390.                 }
  2392.                 if($valid && $formDelete->isValid()){
  2393.                     
  2394.                     foreach($ticket->getInterventions() as $intervention){
  2395.                         if($intervention->getSuspension() != null)
  2396.                             $em->remove($intervention->getSuspension());
  2397.                         $em->remove($intervention);
  2398.                     }
  2399.                     
  2400.                     $this->deleteTicketAndConnectedValues($em, $ticket);
  2401.                     $em->flush();
  2403.                     $this->addFlash('notice_success', "Ticket eliminato correttamente!");
  2404.                     return $this->redirectToRoute('user_ticket_list');
  2405.                 }
  2406.                 else
  2407.                     $session->set('openDeleteModal', true);
  2408.             }
  2409.             
  2410.             return $this->render('role/user/ticket/sheet.html.twig', array(
  2411.                 'company' => $company,
  2412.                 'ticket' => $ticket,
  2413.                 'cities' => $cities,
  2414.                 'technicians' => $technicians,
  2415.                 'displayJsonReport' => $displayJsonReport,
  2416.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  2417.                 'settingBackOffice' => $settingBackOffice->getValue(),
  2418.                 'formAddressEdit' => $formAddressEdit->createView(),
  2419.                 'formClientEdit' => $formClientEdit->createView(),
  2420.                 'formDelete' => $formDelete->createView(),
  2421.                 'formErrorAddress' => $formErrorAddress->createView(),
  2422.                 'formErrorKeyMapping' => $formErrorKeyMapping->createView(),
  2423.                 'formErrorOperation' => $formErrorOperation->createView(),
  2424.                 'formErrorProvince' => $formErrorProvince->createView(),
  2425.                 'formErrorSupplier' => $formErrorSupplier->createView(),
  2426.                 'formExpirationDatetimeEdit' => $formExpirationDatetimeEdit->createView(),
  2427.                 'formWaybillEdit' => $formWaybillEdit->createView(),
  2428.                 'formExtraEdit' => $formExtraEdit->createView(),
  2429.                 'formExtraNew' => $formExtraNew->createView(),
  2430.                 'formInterventionSla' => $formInterventionSla->createView(),
  2431.                 'formOperationEdit' => $formOperationEdit->createView(),
  2432.                 'formOperationTariffAmount' => $formOperationTariffAmount->createView(),
  2433.                 'formSusApprove' => $formSusApprove->createView(),
  2434.                 'formSusEdit' => $formSusEdit->createView(),
  2435.                 'formSusUnlock' => $formSusUnlock->createView(),
  2436.                 'formReminderNew' => $formReminderNew->createView(),
  2437.                 'formReminderEdit' => $formReminderEdit->createView()
  2438.             ));
  2439.         }
  2440.         else{
  2441.             return $this->render('role/user/ticket/sheet.html.twig', array(
  2442.                 'company' => $company,
  2443.                 'ticket' => $ticket,
  2444.                 'cities' => $cities,
  2445.                 'displayJsonReport' => $displayJsonReport,
  2446.                 'settingTechUnlockSuspension' => $settingTechUnlockSuspension,
  2447.                 'formClientEdit' => $formClientEdit->createView(),
  2448.                 'settingBackOffice' => $settingBackOffice->getValue(),
  2449.                 'formAddressEdit' => $formAddressEdit->createView(),
  2450.                 'formSusUnlock' => $formSusUnlock->createView(),
  2451.                 'formExtraNew' => $formExtraNew->createView(),
  2452.                 'formExtraEdit' => $formExtraEdit->createView(),
  2453.                 'formReminderNew' => $formReminderNew->createView(),
  2454.                 'formReminderEdit' => $formReminderEdit->createView()
  2455.             ));
  2456.         }
  2457.     }
  2459.     /**
  2460.      * @Route("/{ticketId}/scheda/aggiorna-dati", name="user_ticket_sheet_update_data")
  2461.      * @Security("is_granted('edit', 'ticket')")
  2462.      */
  2463.     public function userTicketSheetUpdateData($ticketId, Request $request)
  2464.     {
  2465.         $em = $this->mr->getManager('slave');
  2466.         $emMaster = $this->mr->getManager('master');
  2467.         $session = $request->getSession();
  2468.         $session->remove('ticket_id_city_alias');
  2469.         $company = $emMaster->getRepository("App\Entity\Master\Company")->findOneById($session->get('companyId'));
  2470.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2471.         $operationTickets = $em->getRepository('App\Entity\Slave\Ticket')->findByOperationAndSystemError($ticket->getOperation(), true);
  2472.         foreach($operationTickets as $ot){
  2473.             if($ot->getClient() == null)
  2474.                 $error = TicketService::ticketMapClient($em, $ot);
  2475.             $error = TicketService::ticketMapColumns($em, $emMaster, $company, $ot);
  2476.             if(!$error) $error = TicketService::ticketAssignOperationTariffAmount($em, $emMaster, $ot);
  2477.             if(!$error) TicketService::ticketAutoAssign($em, $emMaster, $ot);
  2478.             if(!$error){
  2479.                 $ot->setSystemError(false);
  2480.                 $ot->setSystemErrorDetails(null);
  2481.                 $ot->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'to_assign')));
  2482.             }
  2483.         }
  2484.         $em->flush();
  2485.         $this->addFlash('notice_success', "Dati aggiornati");
  2486.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2487.     }
  2489.     /**
  2490.      * @Route("/{ticketId}/reindirizza-configurazione-alias-citta", name="user_ticket_redirect_alias_city")
  2491.      * @Security("is_granted('edit', 'ticket')")
  2492.      */
  2493.     public function userTicketRedirectAliasCity($ticketId, Request $request)
  2494.     {    
  2495.         $em = $this->mr->getManager('slave');
  2496.         $session = $request->getSession();
  2497.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2498.         $keysRequired = $em->getRepository('App\Entity\Slave\OperationKeyMapping')->findByOperationAndRequired($ticket->getOperation()->getId(), true);
  2499.         foreach($keysRequired as $k){
  2500.             foreach(json_decode($ticket->getJson(), true) as $val){
  2501.                 if(array_key_exists($k->getMappingValue(), $val)){
  2502.                     switch($k->getTicketColumn()){
  2503.                         case 'Città': $cityName = $val[$k->getMappingValue()]; break;
  2504.                         default: break;
  2505.                     }
  2506.                 }
  2507.                 else{
  2508.                     $altKey = $k->displayMappingExtraValue("alt_key");
  2509.                     if(array_key_exists($altKey, $val)){
  2510.                         switch($k->getTicketColumn()){
  2511.                             case 'Città': $cityName = $val[$altKey]; break;
  2512.                             default: break;
  2513.                         }
  2514.                     }
  2515.                 }
  2516.             }
  2517.         }
  2518.                         
  2519.         $session->set('city_alias_value', $cityName);
  2520.         $session->set('ticket_id_city_alias', $ticket->getId());
  2521.         return $this->redirectToRoute('user_configuration_city_aliases');
  2522.     }
  2523.     
  2524.     /**
  2525.      * @Route("/{ticketId}/reindirizza-fornitore-operazione", name="user_ticket_redirect_supplier_operation")
  2526.      * @Security("is_granted('edit', 'ticket')")
  2527.      */
  2528.     public function userTicketRedirectSupplierOperation($ticketId, Request $request)
  2529.     {    
  2530.         $em = $this->mr->getManager('slave');
  2531.         $session = $request->getSession();
  2532.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($ticketId);
  2533.         $session->set('supplierId', $ticket->getSupplier()->getId());
  2534.         $session->set('operationId', $ticket->getOperation()->getId());
  2535.         return $this->redirectToRoute('user_anagraphic_supplier_operation_sheet', array('operationId' => $ticket->getOperation()->getId()));
  2536.     }
  2538.     /**
  2539.      * @Route("/fatturabile", name="user_ticket_billable")
  2540.      * @Security("is_granted('edit', 'ticket')")
  2541.      */
  2542.     public function userTicketBillable(Request $request)
  2543.     {    
  2544.         $em = $this->mr->getManager('slave');
  2545.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get("ticketId"));
  2546.         $ticket->setBillable(!$ticket->isBillable());
  2547.         $em->flush();
  2549.         $text = 'non fatturabile';
  2550.         if($ticket->isBillable())
  2551.             $text = 'da fatturare';
  2553.         $this->addFlash('notice_success', "Ticket reso ".$text."!");
  2554.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2555.     }    
  2556.     
  2557.     /**
  2558.      * @Route("/intervento/non-fatturabile", name="user_ticket_intervention_not_billable")
  2559.      * @Security("is_granted('edit', 'ticket')")
  2560.      */
  2561.     public function userTicketInterventionNotBillable(Request $request)
  2562.     {    
  2563.         $em = $this->mr->getManager('slave');
  2564.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get("interventionId"));
  2565.         $intervention->setBillable(!$intervention->isBillable());
  2566.         $em->flush();
  2568.         $text = 'non fatturabile';
  2569.         if($intervention->isBillable())
  2570.             $text = 'da fatturare';
  2572.         $this->addFlash('notice_success', "Intervento reso ".$text."!");
  2573.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $intervention->getTicket()->getId()));
  2574.     }
  2575.     
  2576.     /**
  2577.      * @Route("/intervento-extra/elimina", name="user_ticket_intervention_extra_delete")
  2578.      * @Security("is_granted('edit', 'ticket')")
  2579.      */
  2580.     public function userTicketInterventionExtraDelete(Request $request)
  2581.     {    
  2582.         $em = $this->mr->getManager('slave');
  2583.         $interventionExtra = $em->getRepository("App\Entity\Slave\InterventionExtra")->findOneById($request->request->get("interventionExtraDelId"));
  2584.         $ticketId = $interventionExtra->getIntervention()->getTicket()->getId();
  2585.         $em->remove($interventionExtra);
  2586.         $em->flush();
  2588.         $this->addFlash('notice_success', "Extra ticket eliminato");
  2589.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  2590.     }
  2591.     
  2592.     /**
  2593.      * @Route("/promemoria/elimina", name="user_ticket_reminder_delete")
  2594.      * @Security("is_granted('edit', 'ticket')")
  2595.      */
  2596.     public function userTicketReminderDelete(Request $request)
  2597.     {    
  2598.         $em = $this->mr->getManager('slave');
  2599.         $ticketReminder = $em->getRepository("App\Entity\Slave\TicketReminder")->findOneById($request->request->get("reminderDelId"));
  2600.         $ticketId = $ticketReminder->getTicket()->getId();
  2601.         $em->remove($ticketReminder);
  2602.         $em->flush();
  2604.         $this->addFlash('notice_success', "Reminder ticket eliminato");
  2605.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  2606.     }
  2607.     
  2608.     /**
  2609.      * @Route("/intervento-extra/invia-approva", name="user_ticket_intervention_extra_send_approve")
  2610.      * @Security("is_granted('edit', 'ticket')")
  2611.      */
  2612.     public function userTicketInterventionExtraSendApprove(Request $request)
  2613.     {    
  2614.         $em = $this->mr->getManager('slave');
  2615.         $interventionExtra = $em->getRepository("App\Entity\Slave\InterventionExtra")->findOneById($request->request->get("interventionExtraId"));
  2616.         $interventionExtra->setManaged(true);
  2617.         if($request->request->get('interventionExtraStatus') == 'approve')
  2618.             $interventionExtra->setApproved(true);
  2619.         else
  2620.             $interventionExtra->setApproved(false);
  2621.         $em->flush();
  2622.         $this->addFlash('notice_success', "Extra ticket aggiornato");
  2623.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $interventionExtra->getIntervention()->getTicket()->getId()));
  2624.     }
  2626.     // AZIONI AGENZIA
  2627.     /**
  2628.      * @Route("/scheda/tecnico-assegna", name="user_ticket_technician_assign")
  2629.      * @Security("is_granted('edit', 'ticket')")
  2630.      */
  2631.     public function userTicketTechnicianAssign(Request $request, MailerInterface $mailer)
  2632.     {    
  2633.         $em = $this->mr->getManager('slave');
  2634.         $technician = $em->getRepository("App\Entity\Slave\User")->findOneById($request->request->get('technicianId'));
  2636.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2637.         $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  2638.         
  2639.         // Notifico il vecchio tecnico se impostazione attiva
  2640.         $oldTechnician = $ticket->getTechnician();
  2641.         $settingSendEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_technician_send_cancel_email'));
  2642.         if($oldTechnician != null && $settingSendEmail->getValue() == 1){
  2643.             $message = (new TemplatedEmail())
  2644.                 ->subject($this->params->get('subject_ticket_canceled').' '.$ticket->getNumber())
  2645.                 ->from($this->params->get('email_noreply'))
  2646.                 ->to($oldTechnician->getEmail())
  2647.                 ->htmlTemplate('email/ticket_canceled.html.twig')
  2648.                 ->context(['technician' => $oldTechnician, 'ticket' => $ticket]);
  2649.             $mailer->send($message);
  2650.         }
  2652.         $ticket->setTechnician($technician);
  2653.         $ticket->setStatus($statusAssigned);
  2654.         $em->flush();
  2656.         $this->addFlash('notice_success', "Ticket assegnato");
  2657.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2658.     }
  2660.     /**
  2661.      * @Route("/scheda/cancella", name="user_ticket_cancel")
  2662.      * @Security("is_granted('edit', 'ticket')")
  2663.      */
  2664.     public function userTicketCancel(Request $request, MailerInterface $mailer)
  2665.     {    
  2666.         $em = $this->mr->getManager('slave');
  2667.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2668.         $statusCanceled = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'canceled'));
  2670.         // Notifico il tecnico se impostazione attiva
  2671.         $settingSendEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_technician_send_cancel_email'));
  2672.         if($settingSendEmail->getValue() == 1 && $ticket->getTechnician() != null && ($ticket->getStatus()->getSlug() != 'closed' && $ticket->getStatus()->getSlug() != 'closed_portal')){
  2673.             $message = (new TemplatedEmail())
  2674.                 ->subject($this->params->get('subject_ticket_canceled').' '.$ticket->getNumber())
  2675.                 ->from($this->params->get('email_noreply'))
  2676.                 ->to($ticket->getTechnician()->getEmail())
  2677.                 ->htmlTemplate('email/ticket_canceled.html.twig')
  2678.                 ->context(['technician' => $ticket->getTechnician(), 'ticket' => $ticket]);
  2679.             $mailer->send($message);
  2680.         }
  2682.         $ticket->setStatus($statusCanceled);
  2683.         $em->flush();
  2685.         $this->addFlash('notice_success', "Ticket annullato");
  2686.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2687.     }
  2688.     
  2689.     /**
  2690.      * @Route("/scheda/errato", name="user_ticket_wrong")
  2691.      * @Security("is_granted('edit', 'ticket')")
  2692.      */
  2693.     public function userTicketWrong(Request $request)
  2694.     {    
  2695.         $em = $this->mr->getManager('slave');
  2696.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2697.         $statusWrong = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'wrong'));
  2698.         
  2699.         $ticket->setSystemError(false);
  2700.         $ticket->setSystemErrorSlug(null);
  2701.         $ticket->setSystemErrorDetails(null);
  2702.         $ticket->setStatus($statusWrong);
  2703.         $em->flush();
  2705.         $this->addFlash('notice_success', "Ticket spostato in errati");
  2706.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2707.     }
  2708.     
  2709.     /**
  2710.      * @Route("/scheda/ripristina", name="user_ticket_restore")
  2711.      * @Security("is_granted('edit', 'ticket')")
  2712.      */
  2713.     public function userTicketRestore(Request $request)
  2714.     {    
  2715.         $em = $this->mr->getManager('slave');
  2716.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2717.         $statusToAssign = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'to_assign'));
  2718.         $statusAssigned = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'assigned'));
  2719.         if($ticket->getTechnician() != null)
  2720.             $ticket->setStatus($statusAssigned);
  2721.         else
  2722.             $ticket->setStatus($statusToAssign);
  2723.         $em->flush();
  2725.         $this->addFlash('notice_success', "Ticket ripristinato");
  2726.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2727.     }
  2728.     
  2729.     /**
  2730.      * @Route("/scheda/prendi-in-carico", name="user_ticket_taken_charge")
  2731.      * @Security("is_granted('edit', 'ticket')")
  2732.      */
  2733.     public function userTicketTakenCharge(Request $request)
  2734.     {    
  2735.         $em = $this->mr->getManager('slave');
  2736.         $session = $request->getSession();
  2737.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  2738.         $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'taken_charge')));
  2739.         $em->flush();
  2740.         $this->addFlash('notice_success', "Ticket ripreso in carico");
  2741.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2742.     }
  2743.     
  2744.     /**
  2745.      * @Route("/scheda/completa", name="user_ticket_close")
  2746.      * @Security("is_granted('edit', 'ticket')")
  2747.      */
  2748.     public function userTicketClose(Request $request)
  2749.     {    
  2750.         $em = $this->mr->getManager('slave');
  2751.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketClosedId'));
  2752.         $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed')));
  2753.         $ticket->setClosedOnPortal(0);
  2754.         $ticket->setDatetimeEnd(new \Datetime());
  2755.         $em->flush();
  2756.         $this->addFlash('notice_success', "Ticket chiuso");
  2757.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2758.     }
  2760.     /**
  2761.      * @Route("/scheda/chiuso-su-portale-fornitore", name="user_ticket_closed_on_portal")
  2762.      * @Security("is_granted('edit', 'ticket')")
  2763.      */
  2764.     public function userTicketCloseOnPortal(Request $request)
  2765.     {    
  2766.         $em = $this->mr->getManager('slave');
  2767.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketClosedPortalId'));
  2768.         $ticket->setStatus($em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed_portal')));
  2769.         $ticket->setClosedOnPortal(1);
  2770.         $em->flush();
  2772.         $this->addFlash('notice_success', "Ticket contrassegnato come chiuso su portale cliente");
  2773.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2774.     }
  2776.     // AZIONI TECNICO / AGENZIA SE SETTING TICKET_MANAGE == 1
  2777.     /**
  2778.      * @Route("/{ticketId}/scheda/prendi-in-carico", name="user_ticket_take_charge_single")
  2779.      * @Security("is_granted('edit', 'ticket')")
  2780.      */
  2781.     public function userTicketTakeChargeSingle($ticketId, Request $request)
  2782.     {    
  2783.         $em = $this->mr->getManager('slave');
  2784.         $session = $request->getSession();
  2785.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2786.         $statusTakeCharge = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'taken_charge'));
  2788.         $ticket->setStatus($statusTakeCharge);
  2789.         $em->flush();
  2791.         $this->addFlash('notice_success', "Ticket preso in carico");
  2792.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  2793.     }
  2794.     
  2795.     /**
  2796.      * @Route("/{ticketId}/scheda/verbale-stampa", name="user_ticket_report_print_single")
  2797.      * @Security("is_granted('view', 'ticket')")
  2798.      */
  2799.     public function userTicketReportPrintSingle($ticketId, Request $request)
  2800.     {    
  2801.         $em = $this->mr->getManager('slave');
  2802.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($ticketId);
  2803.         $matrixTickets = array();
  2804.         $jsonReportValues = array();
  2805.         $tmp = array();
  2807.         if($ticket->getJsonReport() != '[]'){
  2808.             $matrix = json_decode($ticket->getJsonReport(), true);
  2809.             foreach($matrix as $array)
  2810.                 foreach($array as $a){
  2811.                     $tcv = $em->getRepository('App\Entity\Slave\TicketColumnValue')->findOneBySupplierTicketColumnAndNeedle($ticket->getSupplier()->getId(), array_keys($array)[0], $a);
  2812.                     $htmlToAdd = '';
  2813.                     if($tcv != null)
  2814.                         $htmlToAdd = ' ('.$tcv->getValue().')';
  2815.                     $jsonReportValues[array_keys($array)[0]] = $a.$htmlToAdd;
  2816.                 }
  2817.         }
  2818.         array_push($tmp, $ticket, $jsonReportValues);
  2819.         array_push($matrixTickets, $tmp);
  2821.         return $this->render('role/user/print/report.html.twig', array(
  2822.             'matrixTickets' => $matrixTickets,
  2823.             'backRoute' => 'sheet',
  2824.             'continueRoute' => 'sheet'
  2825.         ));
  2826.     }
  2828.     /**
  2829.      * @Route("/scheda/intervento/seleziona", name="user_ticket_intervention_select")
  2830.      * @Security("is_granted('edit', 'ticket')")
  2831.      */
  2832.     public function userTicketInterventionSelect(Request $request)
  2833.     {    
  2834.         $em = $this->mr->getManager('slave');
  2835.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  2836.         $outcomeType = $em->getRepository('App\Entity\Slave\InterventionOutcomeType')->findOneBy(array('slug' => $request->request->get('interventionOutcomeTypeSlug')));
  2837.         $today = new \Datetime();
  2839.         $intervention = new Intervention();
  2840.         $intervention->setTicket($ticket);
  2841.         $intervention->setOutcomeType($outcomeType);
  2842.         $intervention->setDatetime($today);
  2843.         $intervention->setDatetimeBilling(date_create_from_format('d-m-Y H:i:s', '01-'.$today->format('m').'-'.$today->format('Y').' 00:00:00'));
  2844.         $em->persist($intervention);
  2845.         $em->flush();
  2847.         if($intervention->getOutcomeType()->getSlug() == 'completed'){
  2848.             // Completato --- Vado al seleziona attivita
  2849.             $warehouse = $em->getRepository('App\Entity\Slave\Warehouse')->findOneById($request->request->get('interventionWarehouseId'));
  2850.             $intervention->setWarehouse($warehouse);
  2851.             $em->flush();
  2852.             return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  2853.         }
  2854.         else{
  2855.             // A vuoto/Sospeso --- Vado direttamente ai dettagli intervento
  2856.             return $this->redirectToRoute("user_ticket_intervention", array('interventionId' => $intervention->getId()));
  2857.         }
  2858.     }
  2860.     /**
  2861.      * @Route("/intervento-incompleto/elimina", name="user_ticket_intervention_delete")
  2862.      * @Security("is_granted('edit', 'ticket')")
  2863.      */
  2864.     public function userTicketInterventionDelete(Request $request)
  2865.     {    
  2866.         $em = $this->mr->getManager('slave');
  2867.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get("interventionDelId"));
  2868.         $ticket = $intervention->getTicket();
  2869.         $ticketId = $intervention->getTicket()->getId();
  2871.         foreach($intervention->getActivities() as $activity){
  2872.             // Withdraw
  2873.             if($activity->getProductWithdraw() != null){
  2874.                 // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  2875.                 if($activity->getProductWithdraw()->getIsAlreadyInserted('withdraw')){
  2876.                     $productToDelete = $activity->getProductWithdraw();
  2877.                     $activity->setProductWithdraw(null);
  2878.                     $this->deleteProductAlreadyInserted($em, $productToDelete);
  2879.                 }
  2880.                 else{
  2881.                     $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  2882.                     $oldCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneById($intervention->getLastProductLog('condition')->getOldDataId());
  2883.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'status', $oldStatus->getValue(), null, $activity->getProductWithdraw()->getStatus()->getId());
  2884.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'condition', $oldCondition->getValue(), null, $activity->getProductWithdraw()->getCondition()->getId());
  2885.                     $activity->getProductWithdraw()->setStatus($oldStatus);
  2886.                     $activity->getProductWithdraw()->setCondition($oldCondition);
  2887.                     $activity->getProductWithdraw()->setTermid($ticket->getTermid());
  2888.                     ProductService::moveProductClient($em, $activity->getProductWithdraw(), $ticket->getClient()->getWarehouse());
  2889.                     ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), 'scan');
  2890.                 }
  2891.             }
  2892.             // Actual
  2893.             if($activity->getProductActual() != null){
  2894.                 // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  2895.                 if($activity->getProductActual()->getIsAlreadyInserted('actual')){
  2896.                     $productToDelete = $activity->getProductActual();
  2897.                     $activity->setProductActual(null);
  2898.                     $this->deleteProductAlreadyInserted($em, $productToDelete);
  2899.                 }
  2900.                 else{
  2901.                     $activity->getProductActual()->setTermid($ticket->getTermid());
  2902.                     ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  2903.                 }
  2904.             }
  2905.             // Installation
  2906.             if($activity->getProductInstallation() != null){
  2907.                 $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  2908.                 ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), 'status', $oldStatus->getValue(), $intervention, $activity->getProductInstallation()->getStatus()->getId());
  2909.                 $activity->getProductInstallation()->setStatus($oldStatus);
  2910.                 $activity->getProductInstallation()->setTermid(null);
  2911.                 ProductService::moveProductClient($em, $activity->getProductInstallation(), $intervention->getWarehouse());
  2912.                 ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), 'scan');
  2913.             }
  2915.             $em->remove($activity);
  2916.         }
  2917.         foreach($intervention->getProductLogs() as $log){
  2918.             $log->setIntervention(null);
  2919.         }
  2920.         $em->flush();
  2922.         $em->remove($intervention);
  2923.         $em->flush();
  2925.         if($ticket->getInterventionCompleted() == null){
  2926.             $ticket->setDatetimeEnd(null);
  2927.             if($ticket->getStatus()->getSlug() == "closed" || $ticket->getStatus()->getSlug() == "closed_portal"){
  2928.                 $statusAssigned = $em->getRepository("App\Entity\Slave\TicketStatus")->findOneBySlug("assigned");
  2929.                 $ticket->setStatus($statusAssigned);
  2930.             }
  2931.             $em->flush();
  2932.         }
  2934.         $this->addFlash('notice_success', "Intervento eliminato correttamente");
  2935.         return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticketId));
  2936.     }
  2937.     
  2938.     /**
  2939.      * @Route("/{interventionId}/scheda/intervento/modifica", name="user_ticket_intervention_edit")
  2940.      * @Security("is_granted('edit', 'ticket')")
  2941.      */
  2942.     public function userTicketInterventionEdit($interventionId, Request $request)
  2943.     {    
  2944.         $em = $this->mr->getManager('slave');
  2945.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($interventionId);
  2946.         if($intervention->getOutcomeType()->getSlug() == 'completed')
  2947.             return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  2948.         else
  2949.             return $this->redirectToRoute("user_ticket_intervention", array('interventionId' => $intervention->getId()));
  2950.     }
  2952.     /**
  2953.      * @Route("/{interventionId}/scheda/intervento/attivita-riassunto", name="user_ticket_intervention_activity_summary")
  2954.      * @Security("is_granted('edit', 'ticket')")
  2955.      */
  2956.     public function userTicketInterventionActivitySelect($interventionId, Request $request)
  2957.     {    
  2958.         $em = $this->mr->getManager('slave');
  2959.         $session = $request->getSession();
  2960.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  2961.         $ticket = $intervention->getTicket();
  2962.         $components = $em->getRepository("App\Entity\Slave\ProductComponent")->findAll();
  2963.         // Se tecnico -> Escludo i tipi attività solo backoffice
  2964.         if($this->getUser()->getAccountTypology() == 'technician')
  2965.             $interventionActivityTypes = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findVisibleByOperationGroupAndOnlyBackoffice($ticket->getOperation()->getGroup()->getSlug(), false);
  2966.         else
  2967.             $interventionActivityTypes = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findVisibleByOperationGroupAndOnlyBackoffice($ticket->getOperation()->getGroup()->getSlug(), true);
  2969.         return $this->render('role/user/ticket/intervention/activity/summary.html.twig', array(
  2970.             'ticket' => $ticket,
  2971.             'components' => $components,
  2972.             'intervention' => $intervention,
  2973.             'interventionActivityTypes' => $interventionActivityTypes
  2974.         ));
  2975.     }
  2977.     /**
  2978.      * @Route("/scheda/intervento/attivita-cancella", name="user_ticket_intervention_activity_delete")
  2979.      * @Security("is_granted('edit', 'ticket')")
  2980.      */
  2981.     public function userTicketInterventionActivityDelete(Request $request)
  2982.     {    
  2983.         $em = $this->mr->getManager('slave');
  2984.         $session = $request->getSession();
  2985.         $activity = $em->getRepository("App\Entity\Slave\InterventionActivity")->findOneById($request->request->get('activityId'));
  2986.         $intervention = $activity->getIntervention();
  2987.         $ticket = $intervention->getTicket();
  2989.         // Withdraw
  2990.         if($activity->getProductWithdraw() != null){
  2991.             // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  2992.             if($activity->getProductWithdraw()->getIsAlreadyInserted('withdraw')){
  2993.                 $productToDelete = $activity->getProductWithdraw();
  2994.                 $activity->setProductWithdraw(null);
  2995.                 $this->deleteProductAlreadyInserted($em, $productToDelete);
  2996.             }
  2997.             else{
  2998.                 $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  2999.                 $oldCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneById($intervention->getLastProductLog('condition')->getOldDataId());
  3000.                 ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'status', $oldStatus->getValue(), null, $activity->getProductWithdraw()->getStatus()->getId());
  3001.                 ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'condition', $oldCondition->getValue(), null, $activity->getProductWithdraw()->getCondition()->getId());
  3002.                 $activity->getProductWithdraw()->setStatus($oldStatus);
  3003.                 $activity->getProductWithdraw()->setCondition($oldCondition);
  3004.                 $activity->getProductWithdraw()->setTermid($ticket->getTermid());
  3005.                 ProductService::moveProductClient($em, $activity->getProductWithdraw(), $ticket->getClient()->getWarehouse());
  3006.                 ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), 'scan');
  3007.             }
  3008.         }
  3009.         // Actual
  3010.         if($activity->getProductActual() != null){
  3011.             // Controllo: se l'ho inserita adesso elimino il prodotto altrimenti lo ritrasferisco indietro
  3012.             if($activity->getProductActual()->getIsAlreadyInserted('actual')){
  3013.                 $productToDelete = $activity->getProductActual();
  3014.                 $activity->setProductActual(null);
  3015.                 $this->deleteProductAlreadyInserted($em, $productToDelete);
  3016.             }
  3017.             else{
  3018.                 $activity->getProductActual()->setTermid($ticket->getTermid());
  3019.                 ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  3020.             }
  3021.         }
  3022.         // Installation
  3023.         if($activity->getProductInstallation() != null){
  3024.             $oldStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  3025.             ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), 'status', $oldStatus->getValue(), $intervention, $activity->getProductInstallation()->getStatus()->getId());
  3026.             $activity->getProductInstallation()->setStatus($oldStatus);
  3027.             $activity->getProductInstallation()->setTermid(null);
  3028.             ProductService::moveProductClient($em, $activity->getProductInstallation(), $intervention->getWarehouse());
  3029.             ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), 'scan');
  3030.         }
  3032.         $em->remove($activity);
  3033.         $em->flush();
  3035.         $this->addFlash('notice_success', 'Attivita eliminata correttamente!');
  3036.         return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3037.     }
  3039.     /**
  3040.      * @Route("/scheda/intervento/{interventionId}/attivita/{activityTypeId}", name="user_ticket_intervention_activity")
  3041.      * @Security("is_granted('edit', 'ticket')")
  3042.      */
  3043.     public function userTicketInterventionActivity($interventionId, $activityTypeId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory)
  3044.     {    
  3045.         $em = $this->mr->getManager('slave');
  3046.         $emMaster = $this->mr->getManager('master');
  3047.         $session = $request->getSession();
  3048.         $company = $emMaster->getRepository("App\Entity\Master\Company")->findOneById($session->get('companyId'));
  3049.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($activityTypeId);
  3050.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3051.         $ticket = $intervention->getTicket();
  3053.         $activity = new InterventionActivity();
  3054.         $form = $formFactory->createNamed("form_intervention_activity", InterventionActivityType::class, $activity);
  3055.         $form->handleRequest($request);
  3057.         if($form->isSubmitted()){
  3058.             
  3059.             $valid = FormValidatorService::validateInterventionActivity($validator, $form, $activityType, $ticket, $intervention, $em);
  3061.             if($valid && $form->isValid()){
  3062.             
  3063.                 $activity->setIntervention($intervention);
  3064.                 $activity->setType($activityType);
  3065.                 // Withdraw
  3066.                 if($activityType->isProducerWithdrawMandatory() || $activityType->isSupplierWithdrawMandatory()){
  3067.                     $withdrawProduct = $this->activityProductByType($em, $form, 'Withdraw', array($ticket->getSupplier()));
  3068.                     // Se cambia il modello lo aggiorno al prodotto che ho disinstallato
  3069.                     $withdrawModel = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('modelWithdrawId')->getData());
  3070.                     if($withdrawModel != null)
  3071.                         $withdrawProduct->setModel($withdrawModel);
  3072.                     $activity->setProductWithdraw($withdrawProduct);
  3073.                     if($activityType->isSupplierWithdrawMandatory()){
  3074.                         $activity->setSupplierWithdraw($form->get('supplierWithdraw')->getData());
  3075.                         $transferLogType = $form->get('scanOrManualSupplierWithdraw')->getData();
  3076.                     }
  3077.                     if($activityType->isProducerWithdrawMandatory()){
  3078.                         $activity->setProducerWithdraw($form->get('producerWithdraw')->getData());
  3079.                         $transferLogType = $form->get('scanOrManualProducerWithdraw')->getData();
  3080.                     }
  3081.                     $components = $em->getRepository('App\Entity\Slave\ProductComponent')->findAll();
  3082.                     $arrayComponents = array();
  3083.                     foreach($components as $c){
  3084.                         $cp = $request->request->get('component_'.$c->getId());
  3085.                         if($cp == 'on')
  3086.                             array_push($arrayComponents, $c->getId());
  3087.                     }
  3088.                     $activity->setComponents($arrayComponents);
  3089.                     $newStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'not_available'));
  3090.                     $newCondition = $em->getRepository('App\Entity\Slave\ProductCondition')->findOneBy(array('slug' => 'retired'));
  3091.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'status', $newStatus->getValue(), $intervention, $activity->getProductWithdraw()->getStatus()->getId());
  3092.                     ProductService::createProductLog($em, $activity->getProductWithdraw(), $this->getUser(), 'condition', $newCondition->getValue(), $intervention, $activity->getProductWithdraw()->getCondition()->getId());
  3093.                     $activity->getProductWithdraw()->setStatus($newStatus);
  3094.                     $activity->getProductWithdraw()->setCondition($newCondition);
  3095.                     $activity->getProductWithdraw()->setTermid(null);
  3096.                     ProductService::createProductTransferLogClient($em, $activity->getProductWithdraw(), $this->getUser(), $ticket->getClient()->getWarehouse(), $intervention->getWarehouse(), new \Datetime(), $transferLogType);
  3097.                     ProductService::moveProductClient($em, $activity->getProductWithdraw(), $intervention->getWarehouse());
  3098.                 }
  3099.                 // Actual
  3100.                 if($activityType->isProducerActualMandatory() || $activityType->isSupplierActualMandatory()){
  3101.                     $actualProduct = $this->activityProductByType($em, $form, 'Actual', array($ticket->getSupplier()));
  3102.                     // Se cambia il modello lo aggiorno al prodotto che c'è installato 
  3103.                     // Questa azione potrebbe creare un problema se un tecnico installa qualcosa, poi fa un evento di aggiornamento dove cambia il modello, poi lo elimina, ha di fatto baypassato l'impossibilità del tecnico di cambiare modello ad un prodotto.
  3104.                     // In ogni caso, quando poi la merce torna in magazzino, viene sistemato il tutto, quindi non è un reale problema.
  3105.                     $actualModel = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($form->get('modelActualId')->getData());
  3106.                     if($actualModel != null)
  3107.                         $actualProduct->setModel($actualModel);
  3108.                     $activity->setProductActual($actualProduct);
  3109.                     if($activityType->isProducerActualMandatory()){
  3110.                         $activity->setProducerActual($form->get('producerActual')->getData());
  3111.                         $transferLogType = $form->get('scanOrManualProducerActual')->getData();
  3112.                     }
  3113.                     if($activityType->isSupplierActualMandatory()){
  3114.                         $activity->setSupplierActual($form->get('supplierActual')->getData());
  3115.                         $transferLogType = $form->get('scanOrManualSupplierActual')->getData();
  3116.                     }
  3117.                     $activity->getProductActual()->setTermid($ticket->getTermid());
  3118.                     ProductService::moveProductClient($em, $activity->getProductActual(), $ticket->getClient()->getWarehouse());
  3119.                 }
  3120.                 // Installation
  3121.                 if($activityType->isProducerInstallationMandatory() || $activityType->isSupplierInstallationMandatory()){
  3122.                     $installationProduct = $this->activityProductByType($em, $form, 'Installation', array($ticket->getSupplier()));
  3123.                     // Il modello non cambia mai, perché viene dettato dal magazzino, quindi non consento la modifica
  3124.                     $activity->setProductInstallation($installationProduct);
  3125.                     if($activityType->isProducerInstallationMandatory()){
  3126.                         $activity->setProducerInstallation($form->get('producerInstallation')->getData());
  3127.                         $transferLogType = $form->get('scanOrManualProducerInstallation')->getData();
  3128.                     }
  3129.                     if($activityType->isSupplierInstallationMandatory()){
  3130.                         $activity->setSupplierInstallation($form->get('supplierInstallation')->getData());
  3131.                         $transferLogType = $form->get('scanOrManualSupplierInstallation')->getData();
  3132.                     }
  3133.                     $newStatus = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3134.                     ProductService::createProductLog($em, $activity->getProductInstallation(), $this->getUser(), 'status', $newStatus->getValue(), $intervention, $activity->getProductInstallation()->getStatus()->getId());
  3135.                     $activity->getProductInstallation()->setStatus($newStatus);
  3136.                     $activity->getProductInstallation()->setTermid($ticket->getTermid());
  3137.                     ProductService::createProductTransferLogClient($em, $activity->getProductInstallation(), $this->getUser(), $intervention->getWarehouse(), $ticket->getClient()->getWarehouse(), new \Datetime(), $transferLogType);
  3138.                     ProductService::moveProductClient($em, $activity->getProductInstallation(), $ticket->getClient()->getWarehouse());
  3139.                 }
  3140.                 $em->persist($activity);
  3141.                 $em->flush();
  3142.                 return $this->redirectToRoute('user_ticket_intervention_activity_summary', array('interventionId' => $intervention->getId()));
  3143.             }
  3144.         }
  3146.         return $this->render('role/user/ticket/intervention/activity/single.html.twig', array(
  3147.             'company' => $company,
  3148.             'ticket' => $ticket,
  3149.             'intervention' => $intervention,
  3150.             'activityType' => $activityType,
  3151.             'isPos' => $activityType->isPos(),
  3152.             'form' => $form->createView()
  3153.         ));
  3154.     }
  3156.     /**
  3157.      * @Route("/scheda/intervento/attivita-prodotti-cerca-codice", name="user_ticket_intervention_activity_product_search_code")
  3158.      * @Security("is_granted('edit', 'ticket')")
  3159.      */
  3160.     public function userTicketInterventionActivityProductSearchCode(Request $request)
  3161.     {
  3162.         $em = $this->mr->getManager('slave');
  3163.         $session = $request->getSession();
  3164.         $ticket = $em->getRepository('App\Entity\Slave\Ticket')->findOneById($request->request->get('ticketId'));
  3165.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($request->request->get('interventionId'));
  3166.         $interventionActivityType = $em->getRepository('App\Entity\Slave\InterventionActivityType')->findOneById($request->request->get('activityTypeId'));
  3168.         $product = null;
  3169.         // Controllo se esiste il prodotto
  3170.         switch($request->request->get('type')){
  3171.             case 'producer_withdraw':
  3172.             case 'producer_installation':
  3173.             case 'producer_actual':
  3174.                 $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeProducer' => $request->request->get('code')));
  3175.                 break;
  3176.             case 'supplier_withdraw':
  3177.             case 'supplier_installation':
  3178.             case 'supplier_actual':
  3179.                 $product = $em->getRepository('App\Entity\Slave\Product')->findOneBy(array('codeSupplier' => $request->request->get('code')));
  3180.                 break;
  3181.             default: break;
  3182.         }
  3184.         $found = false;
  3185.         $json = '{';
  3187.         if($product != null){
  3188.             $found = true;
  3189.             $posAccessoryOk = false;
  3190.             $supplierOk = false;    
  3191.             $canMove = true;
  3193.             if($product->getModel()->isPos() == $interventionActivityType->isPos())
  3194.                 $posAccessoryOk = true;
  3196.             // Controllo se il fornitore del ticket è tra quelli del prodotto
  3197.             foreach($product->getSuppliers() as $supplier){
  3198.                 if($ticket->getSupplier()->getId() == $supplier->getId()){
  3199.                     $supplierOk = true;
  3200.                     break;
  3201.                 }
  3202.             }
  3204.             // Controllo se posso spostare il prodotto
  3205.             switch($request->request->get('type')){
  3206.                 case 'producer_withdraw':
  3207.                 case 'supplier_withdraw':
  3208.                 case 'producer_actual':
  3209.                 case 'supplier_actual':
  3210.                     $warehouse = $ticket->getClient()->getWarehouse();
  3211.                     break;
  3212.                 case 'producer_installation':
  3213.                 case 'supplier_installation':
  3214.                     $warehouse = $intervention->getWarehouse();
  3215.                     if($product->getStatus()->getSlug() != 'available')
  3216.                         $canMove = false;
  3217.                     break;
  3218.                 default: break;
  3219.             }
  3221.             $json.= '"id":"'.$product->getId().'", "model":'.json_encode($product->getModel()->getName()).', "codeProducer":"'.$product->getCodeProducer().'", "codeSupplier":"'.$product->getCodeSupplier().'", "supplierOk":"'.$supplierOk.'", "posAccessoryOk":"'.$posAccessoryOk.'",';
  3222.         
  3223.             if($product->getActualWarehouse()->getId() == $warehouse->getId())
  3224.                 $json.= '"otherWarehouse":"0", "type":"", "warehouse":"", "otherWarehouseId":"", "otherWarehouseNickname":"", "canMove":"'.$canMove.'"';
  3225.             else
  3226.                 $json.= '"otherWarehouse":"1","type":"'.$request->request->get('type').'","warehouse":"'.$warehouse->getId().'", "otherWarehouseId":"'.$product->getActualWarehouse()->getId().'", "otherWarehouseNickname":"'.$product->getActualWarehouse()->getNickname().'", "canMove":"'.$canMove.'"';
  3227.             
  3228.         }
  3229.         $json.= '}';
  3231.         return new Response(json_encode(array("code" => 200, "success" => true, "found" => $found, "product" => $json)));
  3232.     }
  3234.     /**
  3235.      * @Route("/scheda/intervento/attivita-prodotto-cerca", name="user_ticket_intervention_activity_product_search")
  3236.      * @Security("is_granted('edit', 'ticket')")
  3237.      */
  3238.     public function userTicketInterventionActivityProductSearch(Request $request)
  3239.     {    
  3240.         $em = $this->mr->getManager('slave');
  3241.         $session = $request->getSession();
  3242.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3243.         $ticket = $em->getRepository("App\Entity\Slave\Ticket")->findOneById($request->request->get('ticketId'));
  3244.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($request->request->get('interventionId'));
  3246.         $type = $request->request->get('type');
  3247.         $filter = $request->request->get('filter');
  3248.         $isPos = $request->request->get('isPos');
  3249.         $products = array();
  3251.         if($type == 'installation')
  3252.             $products = $em->getRepository('App\Entity\Slave\Product')->findByWarehouseSupplierAndIsPosWithFilter($intervention->getWarehouse()->getId(), $ticket->getSupplier()->getId(), $isPos, $filter);
  3253.         
  3254.         if($type == 'actual' || $type == 'withdraw')
  3255.             $products = $em->getRepository('App\Entity\Slave\Product')->findByWarehouseSupplierAndIsPosWithFilter($ticket->getClient()->getWarehouse()->getId(), $ticket->getSupplier()->getId(), $isPos, $filter);
  3257.         $first = true;
  3258.         $json = "[";
  3259.         foreach($products as $p){
  3260.             if($first) $first = false; else $json.= ',';
  3261.             $codeProducer = '"---"'; if($p->getCodeProducer() != null && $p->getCodeProducer() != '') $codeProducer = json_encode($p->getCodeProducer());
  3262.             $codeSupplier = '"---"'; if($p->getCodeSupplier() != null && $p->getCodeSupplier() != '') $codeSupplier = json_encode($p->getCodeSupplier());
  3263.             $json.= '{"id":'.$p->getId().', "modelName":'.json_encode($p->getModel()->getName()).', "codeProducer":'.$codeProducer.', "codeSupplier":'.$codeSupplier.'}';
  3264.         }
  3265.         $json.= "]";
  3266.         
  3267.         return new Response(json_encode(array("code" => 200, "success" => true, "products" => $json)));
  3268.     }
  3269.     
  3270.     /**
  3271.      * @Route("/scheda/intervento/attivita-modello-cerca", name="user_ticket_intervention_activity_model_search")
  3272.      * @Security("is_granted('edit', 'ticket')")
  3273.      */
  3274.     public function userTicketInterventionActivityModelSearch(Request $request)
  3275.     {    
  3276.         $em = $this->mr->getManager('slave');
  3277.         $session = $request->getSession();
  3278.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3279.         $isPos = $request->request->get('isPos');
  3280.         $filter = $request->request->get('filter');
  3281.         $interventionId = $request->request->get('interventionId');
  3282.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3283.         
  3284.         $supplier = $intervention->getTicket()->getSupplier();
  3285.         $models = $em->getRepository('App\Entity\Slave\ProductModel')->findAllowedPosModel($isPos, $filter, $supplier);
  3286.                 
  3287.         $first = true;
  3288.         $json = "[";
  3289.         foreach($models as $m){
  3290.             if($first) $first = false; else $json.= ',';
  3291.             $json.= '{"id":'.$m->getId().', "name":'.json_encode($m->getName()).', "subcategory":'.json_encode($m->getSubcategory()->getName()).', "category":'.json_encode($m->getSubcategory()->getCategory()->getName()).', "producer":'.json_encode($m->getProducer()->getName()).'}';
  3292.         }
  3293.         $json.= "]";
  3294.       
  3295.         return new Response(json_encode(array("code" => 200, "success" => true, "models" => $json)));
  3296.     }
  3298.     /**
  3299.      * @Route("/scheda/intervento/attivita-modello-componenti", name="user_ticket_intervention_activity_model_components")
  3300.      * @Security("is_granted('edit', 'ticket')")
  3301.      */
  3302.     public function userTicketInterventionActivityModelComponents(Request $request)
  3303.     {    
  3304.         $em = $this->mr->getManager('slave');
  3305.         $session = $request->getSession();
  3306.         $activityType = $em->getRepository("App\Entity\Slave\InterventionActivityType")->findOneById($request->request->get('activityTypeId'));
  3307.         $model = $em->getRepository('App\Entity\Slave\ProductModel')->findOneById($request->request->get('modelId'));
  3308.                 
  3309.         $first = true;
  3310.         $json = "[";
  3311.         if($model != null){
  3312.             foreach($model->getComponents() as $c){
  3313.                 if($first) $first = false; else $json.= ',';
  3314.                 $json.= '{"id":"'.$c->getId().'", "name":"'.$c->getName().'"}';
  3315.             }
  3316.         }
  3317.         $json.= "]";
  3318.       
  3319.         return new Response(json_encode(array("code" => 200, "success" => true, "components" => $json)));
  3320.     }
  3322.     /**
  3323.      * @Route("/{interventionId}/scheda/intervento/attivita-sposta-prodotto", name="user_ticket_intervention_activity_move_product")
  3324.      * @Security("is_granted('edit', 'ticket')")
  3325.      */
  3326.     public function userTicketInterventionActivityMoveProduct(Request $request, $interventionId)
  3327.     {
  3328.         $em = $this->mr->getManager('slave');
  3329.         $session = $request->getSession();
  3330.         $type = $request->request->get('type');
  3331.         $product = $em->getRepository('App\Entity\Slave\Product')->findOneById($request->request->get('productId'));
  3332.         $oldStatus = $product->getStatus();
  3333.         $intervention = $em->getRepository('App\Entity\Slave\Intervention')->findOneById($interventionId);
  3334.         if($type == "installation"){
  3335.             $statusNew = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'available'));
  3336.             $warehouse = $intervention->getWarehouse();
  3337.             $product->setTermid(null);
  3338.             $product->setStatus($statusNew);
  3339.         }
  3340.         else{
  3341.             $statusNew = $em->getRepository('App\Entity\Slave\ProductStatus')->findOneBy(array('slug' => 'in_use'));
  3342.             $warehouse = $intervention->getTicket()->getClient()->getWarehouse();
  3343.             $product->setTermid($intervention->getTicket()->getTermid());
  3344.             $product->setStatus($statusNew);
  3345.         }
  3346.         
  3347.         if($oldStatus->getId() != $statusNew->getId())
  3348.             ProductService::createProductLog($em, $product, $this->getUser(), 'status', $oldStatus->getValue(), null, $statusNew->getId());
  3350.         ProductService::createProductTransferLog($em, $product, null, $this->getUser(), $warehouse, new \Datetime(), 'forced');
  3351.         $product->setActualWarehouse($warehouse);
  3352.         $product->setDateLastTransfer(new \Datetime());
  3353.         $product->isToManage(false);
  3354.         $product->setToManagePriority(0);
  3355.         $em->flush();
  3356.         return new Response(json_encode(array("code" => 200, "success" => true)));
  3357.     }
  3358.     
  3359.     /**
  3360.      * @Route("/{interventionId}/scheda/intervento/dettagli", name="user_ticket_intervention")
  3361.      * @Security("is_granted('edit', 'ticket')")
  3362.      */
  3363.     public function userTicketIntervention($interventionId, Request $request, ValidatorInterface $validator, FormFactoryInterface $formFactory, FileSystem $fs, MailerInterface $mailer)
  3364.     {    
  3365.         $em = $this->mr->getManager('slave');
  3366.         $emMaster = $this->mr->getManager('master');
  3367.         $session = $request->getSession();
  3368.         $company = $emMaster->getRepository('App\Entity\Master\Company')->findOneById($session->get('companyId'));
  3369.         $intervention = $em->getRepository("App\Entity\Slave\Intervention")->findOneById($interventionId);
  3370.         $ticket = $intervention->getTicket();
  3371.         $settingCompletedDefault = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'outcome_completed_default'));
  3372.         $outcomeCompletedDefault = $em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneById($settingCompletedDefault->getValue());
  3374.         $form = $formFactory->createNamed("form_intervention", InterventionType::class, $intervention, array('typeSlug' => $intervention->getOutcomeType()->getSlug()));
  3375.         $form->handleRequest($request);
  3377.         if($form->isSubmitted()){
  3379.             [$valid, $interventionOutcome] = FormValidatorService::validateIntervention($em, $validator, $form, $intervention->getOutcomeType()->getSlug());
  3381.             if($valid && $form->isValid()){
  3383.                 $intervention->setTechnician($ticket->getTechnician());
  3384.                 $intervention->setOperator($this->getUser());
  3385.                 if($intervention->getOutcomeType()->getSlug() == "completed")
  3386.                     $datetime = date_create_from_format("d-m-Y H:i", $form->get('date')->getData()->format('d-m-Y').' '.$form->get('timeHour')->getData().':'.$form->get('timeMinute')->getData());
  3387.                 else
  3388.                     $datetime = new \Datetime();
  3389.                 
  3390.                 $intervention->setDatetime($datetime);
  3391.                 $intervention->setMotivation($form->get("motivation")->getData());
  3392.                 $em->persist($intervention);
  3394.                 switch($intervention->getOutcomeType()->getSlug()){
  3395.                     case 'suspended':
  3396.                     case 'empty':
  3397.                         // Inserisco la sospensione del ticket
  3398.                         $suspension = new TicketSuspension();
  3399.                         $suspension->setTicket($ticket);
  3400.                         $suspension->setIntervention($intervention);
  3401.                         $suspension->setDatetimeFrom(date_create_from_format("d-m-Y H:i", $form->get('dateFrom')->getData()->format('d-m-Y').' '.$form->get('timeFromHour')->getData().':'.$form->get('timeFromMinute')->getData()));
  3402.                         if($form->get('dateTo')->getData() != null && $form->get('timeToHour')->getData() != null && $form->get('timeToMinute')->getData() != null){
  3403.                             $suspension->setDatetimeTo(date_create_from_format("d-m-Y H:i", $form->get('dateTo')->getData()->format('d-m-Y').' '.$form->get('timeToHour')->getData().':'.$form->get('timeToMinute')->getData()));
  3404.                         }
  3405.                         $em->persist($suspension);
  3406.                         // Aggiorno dati intervento
  3407.                         if($interventionOutcome->isReferentRequired()) $intervention->setReferent($form->get("referent")->getData());
  3408.                         if($interventionOutcome->isPhoneRequired()) $intervention->setPhone($form->get("phone")->getData());
  3409.                         if($interventionOutcome->isPhotoRequired()) {
  3410.                             $uploadDir = $this->params->get('kernel.project_dir').'/'.$this->params->get('web_path').'/companies/'.$company->getDirectoryPath().'/tickets/'.$ticket->getDirectoryPath().'/';
  3411.                             MediaService::uploadImage($fs, $form->get('file')->getData(), null, $uploadDir, $intervention, 'photo', 100, 1000, 200, true);
  3412.                         }
  3413.                         // SE empty -> Aggiungo costo UAV
  3414.                         if($intervention->getOutcomeType()->getSlug() == 'empty'){
  3415.                             $amountTechnician = null;
  3416.                             // Cerco tra gli UAV di quella provincia e di quell'utente
  3417.                             if($ticket->getUAVOperationTariffAmount() != null){
  3418.                                 foreach($ticket->getUAVOperationTariffAmount()->getTechnicianAreas() as $jttaota){
  3419.                                     if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId())
  3420.                                         $amountTechnician = $jttaota->getAmount();
  3421.                                 }
  3422.                             }
  3423.                             // SE non ho risultati -> Fuori zona metto 0.00
  3424.                             if($amountTechnician == null){
  3425.                                 $amountTechnician = '0.00';
  3426.                             }
  3427.                             $intervention->setAmount($ticket->getUAVOperationTariffAmount()->getAmount());
  3428.                             $intervention->setAmountTechnician($amountTechnician);
  3429.                         }
  3430.                         // Se account agenzia che gestisce -> approvo automaticamente sospensione --- Altrimenti metto in richiesta sospensione
  3431.                         if($this->getUser()->getAccountTypology() == 'agency' || $this->getUser()->getAccountTypology() == 'warehouse'){
  3432.                             $suspension->setApproved(true);
  3433.                             $suspension->setManaged(true);
  3434.                     
  3435.                             $settingUnlockSameTech = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_unlock_same_technician'));
  3436.                             if($settingUnlockSameTech->getValue() != 1)
  3437.                                 $ticket->setTechnician(null);
  3438.                             $ticketStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspended'));
  3439.                         }
  3440.                         else{
  3441.                             $ticketStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'suspension_request'));
  3442.                             if($intervention->getOutcomeType()->getSlug() == "suspended"){
  3443.                                 $settingAgencyEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_suspension_agency_email'));
  3444.                                 $subject = $this->params->get('subject_ticket_suspension_request');
  3445.                                 $template = "email/ticket_suspension_request.html.twig";
  3446.                             }
  3447.                             else{
  3448.                                 $settingAgencyEmail = $em->getRepository('App\Entity\Slave\Setting')->findOneBy(array('slug' => 'ticket_uav_agency_email'));
  3449.                                 $subject = $this->params->get('subject_ticket_uav_request');
  3450.                                 $template = "email/ticket_uav_request.html.twig";
  3451.                             }
  3452.                             if($settingAgencyEmail->getValue() != null){
  3453.                                 $emails = preg_split('/\,/', $settingAgencyEmail->getValue());
  3454.                                 foreach($emails as $email){
  3455.                                     $message = (new TemplatedEmail())
  3456.                                         ->subject($subject.' '.$ticket->getNumber())
  3457.                                         ->from($this->params->get('email_noreply'))
  3458.                                         ->to(rtrim(ltrim($email, " ")," "))
  3459.                                         ->htmlTemplate($template)
  3460.                                         ->context(['company' => $company, 'ticket' => $ticket, 'suspension' => $suspension]);
  3461.                                     $mailer->send($message);
  3462.                                 }
  3463.                             }
  3464.                         }
  3465.                         // Aggiorno stato ticket
  3466.                         $ticket->setStatus($ticketStatus);
  3467.                         break;
  3468.                     case 'completed': 
  3469.                         // Chiudo il ticket
  3470.                         $statusClosed = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBy(array('slug' => 'closed'));
  3471.                         $ticket->setStatus($statusClosed);
  3472.                         $ticket->setDatetimeEnd($intervention->getDatetime());
  3474.                         // Cerco la jt del tecnico-operazione nell'area e setto l'amount
  3475.                         $amountTechnician = null;
  3476.                         foreach($ticket->getOperationTariffAmount()->getTechnicianAreas() as $jttaota){
  3477.                             if($jttaota->getTechnicianArea()->getUser()->getId() == $ticket->getTechnician()->getId()){
  3478.                                 $amountTechnician = $jttaota->getAmount();
  3479.                                 break;
  3480.                             }
  3481.                         }
  3482.                         // Se non la trovo -> Fuori zona metto 0.00
  3483.                         if($amountTechnician == null){
  3484.                             $amountTechnician = '0.00';
  3485.                         }
  3486.                         $intervention->setAmount($ticket->getOperationTariffAmount()->getAmount());
  3487.                         $intervention->setAmountTechnician($amountTechnician);
  3488.                 
  3489.                         $this->addFlash('notice_success', 'Ticket completato!');
  3490.                         break;
  3491.                     default: break;
  3492.                 }
  3493.                 $em->flush();
  3495.                 $session->set('interventionId', $intervention->getId());
  3496.                 return $this->redirectToRoute('user_ticket_sheet', array('ticketId' => $ticket->getId()));
  3497.             }
  3498.         }
  3500.         return $this->render('role/user/ticket/intervention/intervention.html.twig', array(
  3501.             'ticket' => $ticket,
  3502.             'intervention' => $intervention,
  3503.             'outcomeCompletedDefault' => $outcomeCompletedDefault,
  3504.             'form' => $form->createView()
  3505.         ));
  3506.     }
  3508.     /**
  3509.      * @Route("/scheda/intervento/esito-aggiorna", name="user_ticket_intervention_outcome_update")
  3510.      * @Security("is_granted('edit', 'ticket')")
  3511.      */
  3512.     public function userTicketInterventionOutcomeUpdate(Request $request)
  3513.     {    
  3514.         $em = $this->mr->getManager('slave');
  3515.         $interventionOutcome = $em->getRepository('App\Entity\Slave\InterventionOutcome')->findOneById($request->request->get("outcomeId"));
  3516.         return new Response(json_encode(array(
  3517.             "code" => 200,
  3518.             "success" => true,
  3519.             "suspensionTo" => $interventionOutcome->isSuspensionToRequired(),
  3520.             "referent" => $interventionOutcome->isReferentRequired(),
  3521.             "motivation" => $interventionOutcome->isMotivationRequired(),
  3522.             "phone" => $interventionOutcome->isPhoneRequired(),
  3523.             "photo" => $interventionOutcome->isPhotoRequired()
  3524.         ))); 
  3525.     }
  3527.     /**
  3528.      * @Route("/sistema-duplicati", name="user_ticket_duplicate_to_wrong")
  3529.      */        
  3530.     public function userTicketDuplicateToWrong(Request $request)
  3531.     {    
  3532.         $em = $this->mr->getManager('slave');
  3534.         $wrongStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug("wrong");
  3535.         $tickets = $em->getRepository('App\Entity\Slave\Ticket')->findAll();
  3536.         $ticketId = null;
  3537.         $skipId = array();
  3538.         $wrongTicketArray = array();
  3539.         foreach($tickets as $ticket){
  3540.             $ticketId = $ticket->getId();
  3541.             if(!in_array($ticketId, $skipId)){
  3542.                 foreach($tickets as $innerTicket){
  3543.                     if($ticketId != $innerTicket->getId() && $ticket->getNumber() == $innerTicket->getNumber() && $ticket->getTermid()->getCode() == $innerTicket->getTermid()->getCode() && $innerTicket->getStatus()->getId() < 4){
  3544.                         array_push($skipId, $innerTicket->getId());
  3545.                         array_push($wrongTicketArray, $ticket);
  3546.                     }
  3547.                 }
  3548.             }
  3549.         }
  3551.         foreach($wrongTicketArray as $wt){
  3552.             $wt->setStatus($wrongStatus);
  3553.         }
  3554.         $em->flush();
  3556.         return $this->redirectToRoute("user_ticket_list");
  3557.     }
  3559.     /**
  3560.      * @Route("/sposta-temp", name="user_ticket_move_to_temp")
  3561.      */
  3562.     public function userTicketmoveToTemp(Request $request)
  3563.     {    
  3564.         $em = $this->mr->getManager('slave');
  3565.         $tempStatus = $em->getRepository('App\Entity\Slave\TicketStatus')->findOneBySlug("temp");
  3566.         $ticketArray = [];
  3568.         foreach($ticketArray as $array){
  3569.             $ts = $em->getRepository('App\Entity\Slave\Ticket')->findAllByNumber($array[0]);
  3570.             foreach($ts as $t){
  3571.                 if($t->getTermid()->getCode() == $array[1] && $t->getStatus()->getId() < 4)
  3572.                     $t->setStatus($tempStatus);
  3573.             }
  3574.         }
  3576.         $em->flush();
  3577.         return $this->redirectToRoute("user_ticket_list");
  3578.     }
  3579. }